4/10 Poor
Sylvia
3 Nov 2024
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed Experience at the Iconic Clevelander
As Miami locals who've admired the Clevelander's iconic party atmosphere for over 30 years, we were excited to finally book a room for two nights. Sadly, our experience fell short of expectations.
Breakfast Blues
Our breakfast, consisting of a croissant and coffee, required a block-long trek with my impairment of my knee and waiting in line. Not the start we had envisioned.
Restricted Access and Disrespect
Despite a sign at the counter claiming we had access to the entire building, we were denied entry to the pool. On the rooftop, where we were the only guests, security guard Joshua confronted us rudely for having two beers on the table. He accused us of intending to get drunk and even suggested we might jump off the roof. When we asked for a manager, Joshua made a call and then allowed us to stay until 11 pm, but no manager was available.
Miscommunication and False Promises
After going downstairs to speak with a manager, we were informed that no manager or supervisor was on duty. Head of security, Michael, explained the misunderstanding and said we could stay on the rooftop until whenever we wished. Went back to rooftop.Later, a staff member promised a bottle of wine would be sent to our room as an apology, but it never arrived before our checkout.
Final Thoughts
This experience was disheartening, to say the least. We hope the Clevelander addresses these issues to prevent future guests from facing similar disappointments.
Specially the locals that we admire you so much.
Sylvia
Stayed 2 nights in Oct 2024