See all properties
Save

The Palms Hotel & Spa

4.0 star property
Sea view hotel with full-service spa, near Lincoln Road Mall
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for The Palms Hotel & Spa

Outdoor pool, a heated pool, open 8:00 AM to 8:00 PM, pool umbrellas
View from room
Lobby sitting area
On the beach, beach cabanas, sun-loungers, beach umbrellas
Bar (on property)

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Room service
  • Bar
The price is AU$495
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
3025 Collins Ave, Miami Beach, FL, 33140
  • Miami Beach Beaches
    2 min walk
  • Miami Beach Boardwalk
    6 min walk
  • Collins Avenue Shopping Area
    15 min walk
  • Miami, FL (MIA-Miami Intl.)
    17 min drive

Room options

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Partial Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Partial Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 36 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Partial Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds, Partial Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 28 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony, Ocean View

Suite, 1 Bedroom, Balcony, Ocean View

Suite, 1 Bedroom, Balcony, Ocean View

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Pillow-top bed
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 73 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View

Junior Suite, 1 King Bed, Balcony, City View

Highlights

Balcony
Air conditioning
Plasma TV
Ceiling fan
Pillow-top bed
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 46 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed with City View

1 King Bed with City View

1 King Bed with City View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for City Room, 2 Double Beds, City View

City Room, 2 Double Beds, City View

City Room, 2 Double Beds, City View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard 1 King Bed

Standard 1 King Bed

Standard 1 King Bed

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Ocean View

Egyptian cotton sheets, premium bedding, pillow-top beds, minibar

Room, 2 Double Beds, Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Room, 1 King Bed, Partial Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 28 sq m
  • Partial ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Deluxe Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 36 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Superior Room, 1 King Bed with Sofa bed, Ocean View

Superior Room, 1 King Bed with Sofa bed, Ocean View

Superior Room, 1 King Bed with Sofa bed, Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 30 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for 1 King Bed with Ocean View

1 King Bed with Ocean View

1 King Bed with Ocean View

Highlights

Air conditioning
Plasma TV
Premium bedding
Egyptian cotton bed sheets
Ceiling fan
Pillow-top bed
Hairdryer
Bathrobes
  • 28 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Loews Miami Beach Hotel – South Beach

Pool
Hot tub
Spa
Pet-friendly
4.5 out of 5, Wonderful, (4107)
The price is AU$1,197
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Loews Miami Beach Hotel – South Beach

About the area

Miami Beach

At The Palms Hotel & Spa you'll be 2.5 km (1.5 mi) from Lummus Park Beach and 2.8 km (1.7 mi) from Lincoln Road Mall. Highlights at this beachfront hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Essensia Restaurant, is open for breakfast, brunch, lunch and dinner. The hotel's own lounge bar and poolside bar are nice places to enjoy a drink. Spend the day at the beach where you'll find cabanas, and enjoy the on-site gym and steam room. 8000 square feet (743 square metres) of event facilities include 9 meeting rooms and conference space, and other business amenities include a business centre. Added amenities include Wi-Fi in public areas and a snack bar/deli. Buffet breakfast is available daily between 7 AM and 11 AM. There's also the convenience of valet parking. .Sights within a 15-minute drive of this South Beach hotel include Art Deco Welcome Center and Phillip and Patricia Frost Museum of Science.

What's nearby

  • Miami Beach Boardwalk - 6 min walk
  • Fontainebleau - 17 min walk
  • Miami Beach Convention Center - 2 min drive
  • Lincoln Road Mall - 4 min drive
  • Port of Miami - 13 min drive

Getting around

  • Adrienne Arsht Center Metromover Station - 9 min drive
  • Hialeah Market Station - 13 min drive
  • Miami International Airport (MIA) - 17 min drive

Restaurants

  • ‪Hoja Taqueria Miami Beach - ‬1 min walk
  • ‪Broken Shaker - ‬4 min walk
  • ‪Piola Miami Beach - ‬9 min walk
  • ‪Casa Faena Restaurant - ‬4 min walk
  • ‪Starbucks - ‬2 min walk

About this property

The Palms Hotel & Spa

Sea view hotel with full-service spa, near Lincoln Road Mall
Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at The Palms Hotel & Spa such as an outdoor pool and a fitness centre.

There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have WiFi for a fee. This beach hotel also offers a steam room, a garden and a terrace. For a fee, parking is available.

This Miami Beach hotel is smoke free.

  • 251 guestrooms or units
  • 12 levels
  • 8000 sq ft of conference space
  • 743 sq. m of conference space
  • Deli
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Palms Hotel & Spa offers 251 air-conditioned accommodations with minibars and espresso makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 49-inch plasma televisions come with premium satellite channels, first-run films and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, dressing gowns, designer toiletries and complimentary toiletries.

This Miami Beach hotel provides wireless Internet access (speed: 50+ Mbps) for a surcharge. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a safe and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (surcharge)
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: WiFi (surcharge)

Parking and transport

  • Electric car charging station on site
  • Valet parking on site (USD 48.15 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11 AM for a fee: USD 39 for adults and USD 18 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Essensia Restaurant

Things to do

  • Full-service spa
  • Gym
  • Heated pool
  • Outdoor pool
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8,000 square feet of conference space
  • 9 meeting rooms
  • Business centre

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • 5 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 49-inch smart TV with premium satellite channels
  • First-run films
  • Pay films

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 38.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • Phone calls

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 39 for adults and from USD 18 for children
  • Fee for in-room wireless Internet: USD 0 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 0 per night (rates may vary)
  • Valet parking fee: USD 48.15 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and cash. This property uses eco-friendly cleaning products.
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 3 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palms Hotel Miami Beach
Palms Miami Beach
Miami The Palms
Palms Miami
Palms South Beach
The Palms Hotel And Spa
The Palms Hotel Miami Beach
The Palms South Beach
Palms Hotel
The Palms Hotel Spa
The Palms Hotel & Spa Hotel
The Palms Hotel & Spa Miami Beach
The Palms Hotel & Spa Hotel Miami Beach

Frequently asked questions

What is the cancellation policy at The Palms Hotel & Spa?

The Palms Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Palms Hotel & Spa?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at The Palms Hotel & Spa on 5 Jan 2025 start from AU$433.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Palms Hotel & Spa?

Yep, The Palms Hotel & Spa has valet parking with in/out privileges for USD 48.15 per day.

Are there any beaches close to The Palms Hotel & Spa?

Yep, The Palms Hotel & Spa is on Miami Beach Beaches, which hotel guests give top marks. Fun beach activities include jet skiing, surfing and snorkelling. You can also find motor boats and boat tours.

Is there a spa on site at The Palms Hotel & Spa?

Yep, there is an onsite spa at The Palms Hotel & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does The Palms Hotel & Spa have a pool?

Yep, and guests love it! The Palms Hotel & Spa has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Palms Hotel & Spa?

The Palms Hotel & Spa features a heated pool, a full-service spa and an outdoor pool. All guestrooms come with pillowtop beds, premium bedding and espresso makers.

What makes The Palms Hotel & Spa a romantic place to stay?

Couples spa treatments and couples dining, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at The Palms Hotel & Spa.

Does The Palms Hotel & Spa serve breakfast?

Yeah, buffet breakfast is served daily between 7 AM and 11 AM.

Is there a free airport shuttle available at The Palms Hotel & Spa?

No, The Palms Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at The Palms Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at The Palms Hotel & Spa?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Palms Hotel & Spa?

No, only service animals are allowed.

The Palms Hotel & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1117 out of 1624 reviews" "
Rating 8 - Good. 327 out of 1624 reviews" "
Rating 6 - Okay. 70 out of 1624 reviews" "
Rating 4 - Poor. 53 out of 1624 reviews" "
Rating 2 - Terrible. 57 out of 1624 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Carolyne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Diana

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Clean
Stayed 3 nights in Sep 2024

10/10 Excellent

Estelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Séjour exceptionnel dans ce magnifique hôtel où rien ne manque. Petit déjeuner délicieux (pris à la carte) , chambre vue mer époustouflante, service de très bonne qualité, et la plage juste en face .Absolument rien à redire. Nous recommandons cet hôtel où nous séjournerons à nouveau avec plaisir.
Stayed 3 nights in Sep 2024

10/10 Excellent

Mary C

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I spent 8 nights here for our honeymoon and had an AMAZING time! The servers out on the pool and beach literally deserve everything! They were awesome! The food was fantastic! The only thing that was eh was only having 1 elevator work but it made us get closer with the other couples at the hotel :) Thank you Palms!!! (writing this as im literally on the way to the airport because i had such a great time! Forever a great memory) -Mary and Justin!
Stayed 8 nights in Sep 2024

10/10 Excellent

Christian

Stayed 4 nights in Sep 2024

10/10 Excellent

Jonathan, Campbellville

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. Great value.
Stayed 1 night in Sep 2024

10/10 Excellent

Tonya

Stayed 1 night in Sep 2024

8/10 Good

Thomas

Stayed 2 nights in Aug 2024

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Vytautas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff!!!
Stayed 4 nights in Sep 2024

10/10 Excellent

Alan

Liked: Staff & service, property conditions & facilities
Nice hidden gem, but it lacks a bit of maintenance.
Stayed 5 nights in Sep 2024

2/10 Terrible

Freshta

Stayed 3 nights in Aug 2024

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Long wait for lifts. One lift out of action for 3 days and staff using lifts including moving machinery at peak times.
Stayed 3 nights in Sep 2024

8/10 Good

Irma Tabanny, Eagle Pass

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Elvira

Stayed 4 nights in Aug 2024

8/10 Good

Parveen

Travelled with partner
Liked: Cleanliness, amenities
Excellent location service was good staff went above and beyond, only thing stopping from a 5 star was that there were sign's of wear and tear particularly in the lobby area and a lift not functioning properly, but don’t let that stop you it was really a nice hotel woth an excellent private beach free towels
Stayed 2 nights in Sep 2024

4/10 Poor

Sonia

Travelled with partner
Disliked: Staff & service
Check-in was terrible. Waited 3.5 hours for a room after being notified before noon our room was ready for check-in. Male at guest service was condescending after expressing dissatisfaction. Room was dirty and blue tape on windows, pool looked like a motel pool very dirty ground and beach was extremely bad, location had very strong waves that threw one out of the water. This was not the case at other locations. We paid 16.25 for two coffees. Front desk personnel looked miserable. We decided not to spend any money at the hotel due to our experience with the male in a beige suit and his lack of customer service. Will never return to this property. If you have children please stay away from the beach
Stayed 3 nights in Sep 2024

10/10 Excellent

Leneice

Stayed 1 night in Aug 2024

10/10 Excellent

Lorena

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would totally came back to the hotel for sure.
Stayed 4 nights in Sep 2024

10/10 Excellent

Justino

Me gusta su ubicacion y su personal muy amable
Stayed 3 nights in Sep 2024

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming & calm step on our way back to home : Very friendly staff & customer service at the top ! However, In the balance there was just one problem It's to say the protection matress of our king size bed was an awful nightmare for the 1st night it was impossible to stay & have a good sleep . In such an hotel at this level of comfort it needs to put off the protections wich could be compared as the ones in hospital beds ;((
Stayed 2 nights in Sep 2024

10/10 Excellent

dVon, Freeport

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful in and out! Wonderful staff catering to our needs! Food and spa was amazing!! I would recommend and I would definitely come back!
Stayed 2 nights in Sep 2024

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 4 nights in Sep 2024

10/10 Excellent

Zhahit Sandoval

Travelled with family and small children
Liked: Amenities
The Palms Hotel and Spa was a great place for me and my family to stay. The location by the beach was superb! Also the pool onsite was so much fun for all of us to enjoy!
Stayed 5 nights in Sep 2024