2/10 Terrible
Abigail
Travelled with partner
22 Sept 2024
Disliked: Amenities
Pros: We arrived at the property 30 minutes early to ask if luggage storage is available and they offered to let us check in early.
^ I’m glad we didn’t do luggage storage as I definitely wouldn’t trust this hotel with my private property.
Cons:
• The first was arrival into the property, the lifts seemingly have broken sensors and they kept opening and closing repeatedly despite the lift being empty and just arriving - they closed on my partners arm
• The general hotel smells unpleasant and is quite unclean
• None of the staff are Japanese and a few of them are from countries where the culture can treat woman very differently in a negative way, which I hoped wouldn’t be an issue if they are living in japan but the male staff made me feel uncomfortable and unsafe. They kept staring at my chest (which was mostly covered) and watched my put in my card pin.
• Now onto the room - this was absolutely disgusting, it smelled terrible in the bathroom and main room, our window was locked and frosted glass so we had 0 view outside (this also felt very unsafe in the event of a fire). There were stains everywhere - the floor, bed, walls and I’m not talking little stains but around 20cm stains and what looked like feces smeared on the wall.
We only managed to spend 10 minutes in the room before deciding the property felt unsafe and was too dirty
When we politely asked to check out they were rude and angry saying they won’t refund us (we didn’t ask or expect)
Abigail
Stayed 2 nights in Sep 2024