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Kimpton Tres Rios All-Inclusive Resort

4.5 star property
Luxury aparthotel on the beach, with 2 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Kimpton Tres Rios All-Inclusive Resort

Kayaking
Sauna, hot tub, steam room, body treatments, aromatherapy
2 outdoor pools, pool umbrellas, pool loungers
6 restaurants, breakfast, lunch, dinner served; international cuisine
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Breakfast included
  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • Room service

Explore the area

Map
Carretera Cancún-Tulum, Km. 54, Tres Ríos, Riviera Maya, Playa del Carmen, QROO, 77760
  • Tres Rios Ecopark
    1 min walk
  • Gran Coyote Golf
    11 min drive
  • Maroma Beach
    12 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    42 min drive

Room options

Premium Room, 2 Queen Beds (Club | Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

Studio, 2 Queen Beds (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 1 Bedroom (Top Floor | Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

Studio, 1 King Bed (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 2 Queen Beds, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Studio, 2 Queen Beds, Oceanfront (Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite (Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed

Studio, 2 Queen Beds (Mangrove View | Soaker Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed (Mangrove View | Soaker Tub)

Studio, 1 King Bed (Mangrove View | Soaker Tub)

Studio, 1 King Bed (Mangrove View | Soaker Tub)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Room (CSTG)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Suite, 3 Bedrooms (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 10
  • 2 King Beds and 2 Queen Beds

Room, 2 Queen Beds (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

Suite, 2 Bedrooms (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 8
  • 2 Queen Beds and 1 King Bed

Premium Room, 1 King Bed (Club | Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed (Mangrove View Swim-up - Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Premium Room, 1 King Bed (Club | Swim Up - Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Studio, 1 King Bed (Mangrove View | Private Plunge Pool)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Ocean View (Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed (Mangrove View)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 3
  • 1 King Bed

Studio, 1 King Bed, Oceanfront (Adults Only)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free minibar items
Flat-screen TV
Blackout curtains
Sofa bed
Bathrobes
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Occidental at Xcaret Destination - All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.1 out of 5, Very good, (3867)
The price is AU$1,084
for 1 night
includes taxes & fees
2 Jan - 3 Jan
Occidental at Xcaret Destination - All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at this aparthotel. You'll be 7.3 km (4.5 mi) from Maroma Beach and 10.3 km (6.4 mi) from Gran Coyote Golf. Highlights at this all-inclusive aparthotel include 6 restaurants, 2 outdoor swimming pools and a full-service spa. .You can enjoy a flat-screen TV with satellite channels, and apartment features free WiFi, a furnished balcony and an iPod dock. The minibar provides free refreshments, and 24-hour room service is also available. Nice touches to enhance your stay include dressing gowns and free toiletries. A sofa bed, a DVD player and room service are also available. .A day of pampering at Ya Ax Che can include hot stone massages, facials and body treatments along with aromatherapy and reflexology. The buffet restaurant, Casa Las Islas, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 3 lounge bars to choose from, you can enjoy a drink at the aparthotel. Spend the day at the private beach where you'll find cabanas, and enjoy the on-site free kids' club and gym. Other amenities include free Wi-Fi in public areas, a hot tub and a sauna. Each morning free buffet breakfast is offered between 7 AM and 11 AM. There's also free self parking, along with the convenience of a free theme park shuttle. .Sights within a 20-minute drive of this 4.5-property class Riviera Maya aparthotel include Plaza Las Americas and Mamitas Beach.
View more Aparthotels in Playa del CarmenOpens in a new window

What's nearby

  • Tres Rios Ecopark - 1 min walk
  • El Camaleón Mayakoba Golf Course - 10 min drive
  • Gran Coyote Golf - 11 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Black & White - ‬11 min drive
  • ‪Beach Bar - ‬12 min drive
  • ‪Jaal-Ha - ‬12 min drive
  • ‪Chaya - ‬13 min drive
  • ‪Coco Café - ‬11 min drive

About this property

Kimpton Tres Rios All-Inclusive Resort

Luxury aparthotel on the beach, with 2 outdoor pools
This aparthotel is an all-inclusive aparthotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with cabanas (surcharge). At this aparthotel, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 6 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. Public spaces have free WiFi. This all-inclusive aparthotel also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 4.5-star Playa del Carmen aparthotel is smoke free.

  • 257 guestrooms or units
  • 4 levels
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • Buffet breakfast (free)
  • Kid's club (free)
  • Childcare (surcharge)
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • 1 conference room
This aparthotel offers 257 accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Rooms open to furnished balconies or patios. This accommodation is furnished with double sofa beds. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include baths or showers, dressing gowns, complimentary toiletries and hairdryers.

This Playa del Carmen aparthotel provides complimentary wireless Internet access. 42-inch flat-screen televisions come with satellite channels. Additionally, rooms include a safe and complimentary bottles of water. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the aparthotel's full-service spa, Ya Ax Che. Services include hot stone massages, facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Languages

English, Spanish

Property amenities

Beach

  • On a private white sand beach
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels

Pool/Spa

  • 2 outdoor pools
  • Aromatherapy
  • Facials
  • Full-service spa
  • Hot stone massages
  • Manicures/pedicures
  • Pool loungers
  • Pool umbrellas
  • Reflexology
  • Sauna
  • Spa tub
  • Steam room

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Free self parking on site
  • Onsite parking includes off-street options

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free children's club

Restaurants on site

  • Casa Las Islas
  • Hacienda Grill
  • Il Forno
  • Kotori
  • Porto Bello

Food and drink

  • Coffee/tea maker

Dining

  • Free buffet breakfast available daily 7 AM to 11 AM
  • 2 poolside bars
  • 24-hour room service
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • Free stocked minibar

Bedrooms

  • Bedsheets provided
  • Double sofa bed

Bathroom

  • 1 private bathroom
  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with satellite channels
  • DVD player
  • IPod dock

Outdoor areas

  • Furnished balcony
  • Garden
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Meeting room

Climate control

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Lift
  • Smoke-free property

Services and conveniences

  • 24-hour front desk
  • ATM
  • Blackout drapes
  • Concierge services
  • Free bottled water
  • Gift shop/newsstand
  • Housekeeping (daily)
  • Iron/ironing board
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Safe
  • Tour and ticket assistance
  • Wedding services

Things to do

  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Ecotours
  • Free bicycle rentals
  • Free children's club
  • Gym
  • Hiking/biking trails
  • Kayaking
  • Mini golf
  • Segway rentals/tours
  • Snorkelling
  • Hiking/biking trails nearby
  • Scuba diving nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • First aid kit
  • Security system
  • Window guards
  • Fire extinguisher

General

  • 257 units
  • 4 floors
  • 5 buildings
  • Access via exterior corridors
  • Ballroom
  • Banquet hall
  • Connecting units available
  • Ecotours
  • Free bicycle rentals
  • Garden

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hacienda Tres Rios All Inclusive Playa del Carmen
Hacienda Tres s Nature Park I
Hacienda Tres Rios Playa del Carmen
Hacienda Tres Rios
Hacienda Tres Rios Hotel Playa Del Carmen
Hacienda Tres Rios Riviera Maya/Playa Del Carmen, Mexico
Kimpton Tres Rios Inclusive
Kimpton Tres Rios All-Inclusive Resort Aparthotel
Kimpton Tres Rios All-Inclusive Resort Playa del Carmen
Hacienda Tres Rios Resort Spa Nature Park – All Inclusive
Kimpton Hacienda Tres Ríos All Inclusive Resort Spa Nature Park

Frequently asked questions

What is the cancellation policy at Kimpton Tres Rios All-Inclusive Resort?

Kimpton Tres Rios All-Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Kimpton Tres Rios All-Inclusive Resort?

Yep, Kimpton Tres Rios All-Inclusive Resort has a free self car park.

Are there any beaches close to Kimpton Tres Rios All-Inclusive Resort?

The closest beach to Kimpton Tres Rios All-Inclusive Resort is Maroma Beach (5.8 km).

Is there a spa on site at Kimpton Tres Rios All-Inclusive Resort?

Yep, Ya Ax Che is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as hot stone massages.

Does Kimpton Tres Rios All-Inclusive Resort have a pool?

Kimpton Tres Rios All-Inclusive Resort has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Kimpton Tres Rios All-Inclusive Resort?

This property features a private beach, as well as 24-hour room service and a free stocked minibar.

What makes Kimpton Tres Rios All-Inclusive Resort a romantic place to stay?

1 hot tub, garden-view dining, and private balconies all help set the scene for a sizzling getaway at Kimpton Tres Rios All-Inclusive Resort.

Is Kimpton Tres Rios All-Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Kimpton Tres Rios All-Inclusive Resort is a hit with families.

Is there a private hot tub at Kimpton Tres Rios All-Inclusive Resort?

Yep, there is a hot tub.

Does Kimpton Tres Rios All-Inclusive Resort serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at Kimpton Tres Rios All-Inclusive Resort?

No, Kimpton Tres Rios All-Inclusive Resort does not offer an airport shuttle service.

Is there a bar or restaurant at Kimpton Tres Rios All-Inclusive Resort?

Relax with a coldie at the 2 poolside bars or 3 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Kimpton Tres Rios All-Inclusive Resort?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Kimpton Tres Rios All-Inclusive Resort?

No, pets are not allowed.

Kimpton Tres Rios All-Inclusive Resort Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 290 out of 705 reviews" "
Rating 8 - Good. 193 out of 705 reviews" "
Rating 6 - Okay. 90 out of 705 reviews" "
Rating 4 - Poor. 70 out of 705 reviews" "
Rating 2 - Terrible. 62 out of 705 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Horacio

Liked: Cleanliness
Stayed 7 nights in Aug 2024

6/10 Okay

Jenny, Aurora

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
It was nice hotel, breakfast variety was limited. Beach had a lot of seaweed.
Stayed 5 nights in Jun 2024

8/10 Good

Romilio

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We booked this hotel based on the amenities it listed. We have a lot of teens and wanted a hotel with lots of activities. After staying there, here is my take on the resort. Good & Bad.1.Food was really good. Try the Estilo Baja fish tacos. 2.There were parts under construction, but did not affect us. 3.There was no acutal sports bar/pool tables as advertised. Bar was part of the Lobby & closed at midnight, but looks like one is under way this Fall. 4.They had live music every night in the Lobby, but everything quiets down at 11pm. We were able to hang out in the Lobby to wee hours & nothing was said to us. That part was fun. 6.Adult pool was always empty. 7.The family pool had live music & activities until 4pm. 8.There is no pool exit on the side of the bar & restrooms. Had to exit on the opposite side & walk all the way around to get to the restrooms. 9.Towel rack is only on one side of the pool. Suggest there should be one on each side of the pool. 10.The area around the pool is very slippery, so do not run, walk cautiously. Saw one person fall flat on his back and hit his head. 11.The bikes must be reserved to ride to the Cenotes only. Its not to ride around the property. 12.I never saw the game room open. 13.Must see the Cenotes on the other side of the bridge at the beach. There is a board for jumping, but it is deep. 14.Felt the "things to do" was not as listed. 15. Lots of mosquitos due to the stand still pond outside the rooms. Overall, it was a beautiful experience.
Stayed 7 nights in Jun 2024

8/10 Good

Deanna

Travelled with family, Travelled with group
Liked: Cleanliness, amenities
Everything was good except for the air conditioning. It was hot and air conditioning weren’t working in some of our rooms.
Stayed 4 nights in Jun 2024

6/10 Okay

Eloy

Stayed 4 nights in Jun 2024

10/10 Excellent

Amy, Fort Worth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff is amazing there. The only thing I will say is don’t take the shopping tour you will get held hostage at a jewelry store for an hour. Also men must wear sleeve shirts tanks are not allowed in any of the restaurants. These are things we weren’t told nor posted anywhere when booking.
Stayed 4 nights in Apr 2024

4/10 Poor

Jeremy

Stayed 1 night in Apr 2024

8/10 Good

doreen

Travelled with group
Liked: Property conditions & facilities
Very spacious never had to wait for dining. Staff was exceptional
Stayed 7 nights in Apr 2024

8/10 Good

rony

Travelled with family and small children
Liked: Cleanliness, amenities
It was good, but I think it needs more options for food, specially lunch and dinner. It is a quiet hotel , very family friendly. Overall, it was good .
Stayed 4 nights in Mar 2024

10/10 Excellent

Gabriel, san diego

Stayed 4 nights in Mar 2024

8/10 Good

Marie

The staff is great! The property is clean despite construction. It is very noisy when you want to sit by the pool and relax.
Stayed 5 nights in Feb 2024

8/10 Good

Dean

Travelled with family
Liked: Amenities
The staff was very accommodating the dining areas were flexible for a rather large group. The complex blended in with the surroundings very well.
Stayed 7 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Senotes on site were amazing and activities were fun. Close to Playa Del Carmen for fun day trips. Staff was super friendly.
Stayed 8 nights in Feb 2024

8/10 Good

Doug

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The flowing river is beautiful. The resort is in renovation mode which is good because it is starting to need repairs.
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The property has a great layout, excellent beach area and lagoon.OMG the lagoon was by far the best part of our vacation.
Stayed 6 nights in Jan 2024

2/10 Terrible

Bertolda

Travelled with partner
Disliked: Amenities, property conditions & facilities
I will not return to this place worse food I ever have in México!!!
Stayed 6 nights in Oct 2023

4/10 Poor

Nicole

Travelled with partner, Travelled with group
Disliked: Amenities, property conditions & facilities
We were punished because we booked on Expedia!! Upon arrival, we were separated from our group while a manager of some sort told us that we did not have the same privileges that the others had. She offered us the opportunity to attend a 90 minute sales pitch to learn how we could buy into better access, which we declined. The entire place feels salesy and slimy from this point forward. The entire property is under construction so every time you turn down a hallway, there might be a fresh piece of drywall or construction dust in your way. The property is hardly relaxing because there’s giant bulldozers and pile drivers slamming into the rocks at every turn - right outside the bedroom windows, next to the pools. We walked out to one of the viewing points on the beach and we were chased back by a bulldozer dumping rocks just feet from where we were trying to take photos. Don’t even bother with a massage! All I heard was banging! All the restaurants are closed or in flux so you end up eating almost every meal in one bland, cavernous room. They claimed one of the perks of membership was lobster, but every time I saw someone try to order one, they said they were out. On top of this, the mosquitoes and coatis are rampant throughout the property making it hard to enjoy. Most of the staff outside the sales team was great - Kika always had a smile on her face! Juan helped us paint our own souvenirs and always brought them back better! Would not go back!
Stayed 7 nights in Sep 2023

4/10 Poor

Christian, Murray

Stayed 6 nights in Sep 2023

10/10 Excellent

Anjani

Travelled with family
Liked: Cleanliness
Lovely hotel with wonderful facilities.
I had low expectations because of the low reviews but it was actually one of the best resorts I've stayed at! The grounds are incredible, they have multiple cenotes and a gorgeous river that is amazing to snorkel and kayak through. It's the kind of thing people would pay $70+ to do a snorkel tour through, but here it's free! The food was good, the drinks were yummy, and the property was clean and comfortable. There were a ton of activities at the pool and some entertainment at night. We were never bored.
Stayed 4 nights in Aug 2023

4/10 Poor

bret

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
all pools closed up early, all service at pool areas closed up at 6pm. food was terrible. front desk did not follow through on reservation. booked king bed got 2 queens. was told it would get fixed & move to king next day but never did happen. very poor communication. all inclusive does not include everything listed on menu & the upcharge you for certain items. Room service food was by far the worst. Cound not eat it as it looked to be several days old & probably left over from buffet or mex rest. rooms were clean & staff encountered there were friendly.
Stayed 2 nights in Aug 2023

10/10 Excellent

Carlos Angel

Stayed 4 nights in Jul 2023

6/10 Okay

Veronica

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Jul 2023

8/10 Good

Anna

Travelled with family
Liked: Cleanliness, room comfort
There was construction going on while our stay. The beach you could not swim. But the service from the employees was great. There was little entertainment at night.
Stayed 4 nights in Jul 2023

2/10 Terrible

Azita

Stayed 1 night in Jul 2023

6/10 Okay

Jose

Liked: Cleanliness
Stayed 4 nights in Jul 2023