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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

5.0 star property
Beachfront hotel with calming spa services
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Restaurant
Water park
Lair Suite
Building design
Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Reviews

8.4 out of 10

Very good

Popular amenities

  • Restaurant
  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    6 min drive
  • Sanctuary of Hope and Time Capsule
    7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    10 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    30 min drive

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma. You'll be 13.7 km (8.5 mi) from Maroma Beach. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at NÁAY SPA can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. Spend the day at the beach and enjoy the on-site free water park, outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 15-minute drive of this 5-property class Playa del Carmen hotel, attractions include Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Beach.

What's nearby

  • Playa Paraiso Golf Course - 6 min drive - 5.0 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 6.0 km
  • Puerto Morelos Beach - 15 min drive - 14.3 km
  • Puerto Morelos Town Square - 16 min drive - 11.8 km
  • Maroma Beach - 18 min drive - 13.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 30 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Beachfront hotel with calming spa services
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

NÁAY SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

More

  • 1 building
  • 6 floors
  • Built in 2021
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma on 4 Dec 2024 start from AU$1,336.71, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma has a free self car park.

Are there any beaches close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

The closest beach to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is Maroma Beach (7.5 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yep, NÁAY SPA is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and memory foam beds.

What makes Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma a romantic place to stay?

Couples spa treatments and romance packages, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and children's slippers in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma is a hit with families.

Are there hot tubs in the rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma has 6 restaurants.

What time are check-in & check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma?

No, pets and service animals are not allowed.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 588 out of 1020 reviews" "
Rating 8 - Good. 180 out of 1020 reviews" "
Rating 6 - Okay. 114 out of 1020 reviews" "
Rating 4 - Poor. 67 out of 1020 reviews" "
Rating 2 - Terrible. 71 out of 1020 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go for the water park. My child enjoys the park and getting slimmed.
Stayed 4 nights in Aug 2024

6/10 Okay

Vanessa

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

4/10 Poor

JOHN, Park City

Travelled with family and small children
Disliked: Staff & service
Nicer places to stay for the money
Stayed 4 nights in Jul 2024

10/10 Excellent

James

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property. Food was fantastic, rooms and water park were next level. Characters and shows were awesome. Only one negative was the character breakfast was extortionate so we did not do, and any thing in the shops we crazy expensive e.g. a small SpongeBob stuffy, over $100.
Stayed 7 nights in Aug 2024

4/10 Poor

David

Travelled with family and small children
Liked: Cleanliness, staff & service
I loved the water park. what I did not like was too many long lines too much waiting time to do anything. Just to check out took me an hour. I wanted to have breakfast but by the time I got there I would have had to pay more money to do it everything costs.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah Lily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Timur

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food, aquapark, new facility. Very nice and interesting nightly show. Pool at every room and sea view is amazing. 2 showers and restrooms at the room. Great breakfast buffet, lunch at aquapark buffet and dinner at italian restaurant or burger restaurant. Beach is not what i expected for Mexico, jetty needs to be added for swiming, old pipes and trash needs to be removed from the sea at the beach. Smell of urine at the room after many kids sleeping should be addressed.
Stayed 6 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

6/10 Okay

Humberto Andres

Travelled with family
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

8/10 Good

Iram, orlando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Que se pongan más atentos los meseros en varios restaurantes yo creo que tienen que prestar un poco de más atención a los clientes te atienden una vez y después para el regreso se demoran demasiado……
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing, the water park is beautiful. The staff is very friendly but the only thing that i didnt like was the temperature of the swim out pools, the dont get sun at any time so they stay cold all the time. This is a kids hotel, if i immerse my 2 year old baby in that water she would get pneumonia, i suggest a water heater for those pools. They have plenty of sun, they can get solar panels. Besides that everything was great.
Stayed 4 nights in Aug 2024

10/10 Excellent

Shaquania

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All of the staff was friendly and helpful.
Stayed 3 nights in Jun 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 4 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful visit!
Stayed 4 nights in Aug 2024

4/10 Poor

OMAR, Burtonsville

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
What a major disappointment!!!! To the few that were polite, respectful and care about customer service, you are amazing, and we thank you for all you did to make up for the majority that didn't care or even tried. The Good!!! The Front Desk, you guys/gals were excellent, the check in and check out were excellent. Bellhops, you guys rock. Thank you for doing such a tough job with a smile and respect. Van drivers, always with a great smile and incredibly polite. Telephone operators, best phone service I have experienced, from taking our room orders to delivering us clean towels. Awesome job. Uriel, the bartender from Cosmo's Swim Up Bar, Erik our server from Good Burger, the nice fella inside the candy truck from Good Burger, and our server from the Character The Worse!!! The customer service provided by everyone else besides the few mentioned. Seems like your servers and host/hostess goals is to sell you a reservation to Tavola instead of helping you with your meals and drinks, and they are terrible at both (serving and selling). The Nickelodeon Shop: the good quality of your products are represented but the prices are just an insult to ones intelligence. $180 US Dollars for two plushies, it’s just absurd. I really enjoyed how the cashier pointed at some plushies while telling me “those are cheaper if that’s what you want”. Ironically, I ended up buying the golden pineapple tumbler for my son, overpriced, but still more reasonable to explain its value over a plushie.
Stayed 4 nights in Aug 2024

8/10 Good

Jose Octavio Melendez

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yadira

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super cool
Stayed 7 nights in Jul 2024

4/10 Poor

Yessenia

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
We have been to Mexico on numerous occasions. This was the first time we took our children to enjoying the experiences of Mexico that we have come to love. Food, entertainment services. All are lacking at this resort. Staff was young and extremely rude at times. Most places to eat we just ok. We love staying at high end all inclusive resorts. This one was lacking in all areas. My biggest issue is safely for bringing in my family. So I love when you stay in an all inclusive resort they are careful to only let in guest of the resort. The main reason we came to this resort was the Waterpark. What I did not know was that itvis open to the public. We had our personal property moved multiple times to other chairs. Some people were just rude and talked badly of you in Spanish thinking we didn't understand. I did not feel comfortable letting my kids run around the waterpark without an older family member because I felt it was not safe. If i could do it over again I would have stayed at another amazing resort and saved 5K and just visited the Nickelodeon park for a day. Also nothing is close to walking distance in this resort. You have to take the shuttle everywhere. So if your going to a restaurant there is a strong possibility your set will be wet from people coming from the waterpark. Never again and I have never said that about any resort I have stayed at in Cancun.
Stayed 3 nights in May 2024

2/10 Terrible

Jacqueline

The having to drive and use a shuttle to go from area to area was very inconvenient and you had to wait for shuttles in the heat. Very over priced for the value.
Stayed 6 nights in Jul 2024

10/10 Excellent

MARCEL

Stayed 2 nights in Jul 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! We had an amazing time
Stayed 4 nights in Jul 2024

10/10 Excellent

Marian

Stayed 6 nights in Jul 2024

10/10 Excellent

Edgardo Santamaria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Room was good, the food was fantastic and Aqua Nick Water Park is wonderful.
Stayed 2 nights in Jul 2024

6/10 Okay

Flavio

Travelled with family and small children
Disliked: Cleanliness, staff & service
The room were dirty, the bed had a dirty smell, the food is not kid friendly
Stayed 5 nights in Jul 2024

6/10 Okay

Joanna

Liked: Property conditions & facilities
Stayed 7 nights in Jul 2024