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Hotel Riu Lupita - All Inclusive

3.5 star property
All-inclusive Playa del Carmen property in Playacar with 4 restaurants
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Lupita - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Body treatments, massages on the beach, body scrubs, facials
Property amenity
Theatre show
Sport court

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast included
  • All-inclusive
  • 24/7 front desk
  • Bar
  • Housekeeping
  • Spa

Explore the area

Map
Lote Hotelero 1, Manzana 20, Condominios Playacar, Playa del Carmen, QROO, 77710
  • Playacar Golf Club
    ‪8 min walk‬
  • Xaman Ha Aviary
    ‪4 min drive‬
  • Quinta Avenida
    ‪5 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪5 min drive‬

Room options

View all photos for Standard Double Room, Balcony (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (M)

7.4 out of 10
Good
(14 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Family Room, Balcony (M)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (M)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room, Balcony (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (C)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Family Room, Balcony (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (U)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 1 King Bed and 1 Single Bunk Bed

View all photos for Standard Double Room, Balcony (C)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (C)

8.6 out of 10
Excellent
(7 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room (L)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-CA)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (U)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (U)

8.0 out of 10
Very good
(31 reviews)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (E)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (E)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Family Room, Balcony (B2C-US)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Family Room, Balcony (B2C-US)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-CA)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (B2C-CA)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (L)

Minibar, in-room safe, blackout curtains, free cots/infant beds

Standard Double Room, Balcony (L)

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Ceiling fan
Eco-friendly toiletries
Private bathroom
  • 26 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Standard

Minibar, in-room safe, blackout curtains, free cots/infant beds

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the area

Playa del Carmen

An all-inclusive stay in Playa del Carmen awaits you at Hotel Riu Lupita - All Inclusive. You'll be 2.4 km (1.5 mi) from Quinta Avenida and 2.7 km (1.7 mi) from Playa del Carmen Main Beach. Highlights at this family-friendly property include 4 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Renova Spa can include beachside massages, body scrubs and mani/pedis. The restaurant, Adelita, is open for breakfast, lunch and dinner. Tequila is the property's own bar. Enjoy the nightclub, free kids' club, gym and kids' swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. Free buffet breakfast is available daily between 7 AM and 10:30 AM. There's also free self parking, along with the convenience of a free beach shuttle. .Attractions within a 10-minute drive of this 3.5-property class Playacar property include Xplor Theme Park and Playa del Carmen Maritime Terminal.

What's nearby

  • Playacar Golf Club - 8 min walk
  • Quinta Avenida - 5 min drive
  • Playa del Carmen Maritime Terminal - 5 min drive
  • Playacar Beach - 8 min drive
  • Playa del Carmen Main Beach - 13 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive

Restaurants

  • ‪Rosa Roja - ‬6 min drive
  • ‪Occidental Allegro - ‬7 min drive
  • ‪Pool Bar - ‬7 min drive
  • ‪Starbucks - ‬14 min walk
  • ‪Don Rafael - ‬6 min drive

About this property

Hotel Riu Lupita - All Inclusive

All-inclusive Playa del Carmen property in Playacar with 4 restaurants
Hotel Riu Lupita - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hotel Riu Lupita - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a fitness centre, and a children's pool. There are 4 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A nightclub, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Lupita - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this 3.5-star Playa del Carmen property.

  • 300 guestrooms or units
  • 3 levels
  • 23 buildings
  • 4 dining venues
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
Hotel Riu Lupita - All Inclusive offers 300 accommodations with minibars and a safe. Rooms open to balconies. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa. Other services include facials, body scrubs and body treatments. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free beach shuttle
  • Limo/town car service
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7 AM to 10:30 AM
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Adelita
  • Cozumel
  • Dante
  • Maria Bonita
  • Tequila

Things to do

  • 3 outdoor pools
  • Basketball
  • Bicycle storage
  • Bicycles
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Kayaking
  • Nightclub
  • Playground
  • Shopping
  • Snorkelling
  • Tennis
  • TV in common areas
  • Volleyball
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free cot
  • Grocery/convenience store
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Lupita - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts major credit cards, Visa, Mastercard and American Express. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Lupita Riu
Riu Lupita
Riu Lupita All Inclusive
Riu Lupita All Inclusive Playa del Carmen
Riu Lupita Playa del Carmen
Hotel Riu Lupita Riviera Maya/Playa Del Carmen, Mexico
Riu Lupita Mayan Riviera
Riu Lupita Mexico
Riu Lupita Resort
Riu Lupita All Inclusive All-inclusive property Playa del Carmen
Riu Lupita All Inclusive All-inclusive property
Riu Lupita Inclusive inclusiv
Riu Lupita All Inclusive
Riu Lupita Inclusive Inclusive
Hotel Riu Lupita - All Inclusive Playa del Carmen
Hotel Riu Lupita - All Inclusive All-inclusive property

Frequently asked questions

What is the cancellation policy at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Riu Lupita - All Inclusive?

Yep, Hotel Riu Lupita - All Inclusive has a free self car park.

Are there any beaches close to Hotel Riu Lupita - All Inclusive?

The closest beach to Hotel Riu Lupita - All Inclusive is Playa del Carmen Main Beach (3 km).

Is there a spa on site at Hotel Riu Lupita - All Inclusive?

Yep, Renova Spa is available for guests. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as beachside massages.

Does Hotel Riu Lupita - All Inclusive have a pool?

Hotel Riu Lupita - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Hotel Riu Lupita - All Inclusive?

Hotel Riu Lupita - All Inclusive features 3 outdoor pools, a full-service spa and a nightclub.

What makes Hotel Riu Lupita - All Inclusive a romantic place to stay?

Pool-view dining and a lounge bar, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Hotel Riu Lupita - All Inclusive.

Is Hotel Riu Lupita - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Hotel Riu Lupita - All Inclusive is a hit with families.

Does Hotel Riu Lupita - All Inclusive serve breakfast?

Sure does, complimentary buffet breakfast is served daily between 7 AM and 10:30 AM.

Is there a free airport shuttle available at Hotel Riu Lupita - All Inclusive?

No, Hotel Riu Lupita - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Riu Lupita - All Inclusive?

Yep, they've got a lounge bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Riu Lupita - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Riu Lupita - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Hotel Riu Lupita - All Inclusive?

There isn't one on site, but Playacar Golf Club is a short 8-minute walk away.

Hotel Riu Lupita - All Inclusive Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 268 out of 704 reviews" "
Rating 8 - Good. 224 out of 704 reviews" "
Rating 6 - Okay. 131 out of 704 reviews" "
Rating 4 - Poor. 31 out of 704 reviews" "
Rating 2 - Terrible. 50 out of 704 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Oscar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Mireya, SAN YSIDRO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was delicious and service excellent. I definitely coming back. We went to celebrate our 32 anniversary
Stayed 1 night in Sep 2024

10/10 Excellent

TiAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities
I think the property needs some updating especially the lobby. I wish there was room service to get food after 10. The staff was very nice and attentive. The food was great. I loved the white party and that it was a family friendly event. The beach area was very nice
Stayed 4 nights in Aug 2024

2/10 Terrible

Briana

Stayed 3 nights in Aug 2024

2/10 Terrible

Marian

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel doesn’t have a beach inside you need to drive 30 min to get to another hotel beach, rooms are very old and small, there’s no elevators at all, only one big pool and one for children, the lobby is very very small it’s not really a lobby it’s more like just an office to check in. This hotel is not what the pictures show at all. Do not recommend at all. Not recommending at all this hotel.
Stayed 6 nights in Jul 2024

6/10 Okay

Janice Mai See

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Do not book, pictures are very misleading! I booked because I thought this was a beach front hotel. It is not, you have to wait 30-40 minutes for a bus to take you to a beach that is 15 minutes away. Plan on 2 hours round trip just to enjoy the beach. Pictures also show a big party with entertainment but that is NOT at this hotel. They take you to Riu Tequila on Friday nights for this. A lot of what they advertise is NOT at this hotel but at other Riu hotels. This is a budget Riu hotel. Their Italian restaurant is their small snack bar, the steak place is the kitchen used at the beach (steaks served are flanks), the Mexican place is the only place that is its own restaurant. The buffet is ok but basic, same foods every day, not a lot of variety. A lot of food sat out for a long time. My family of four have had diarrhea 3 days since returning from this place and we are all now on antibiotics. Their hotel lobby is small like a car rental lobby and their store is very small and limited. A lot of European and local Spanish speaking guests. We were there 5 days and never ran into anyone from the US which we didn’t mind but just to make you aware of the environment. The liquor is very limited, one brand per alcohol type. Other guests complained about the lack of liquor choices and poor quality as well. The service was great. They do have entertainment at night but it’s a hit or miss. I’ve been to many all inclusive hotels, this was the worst.
Stayed 5 nights in Jul 2024

10/10 Excellent

Yesenia

Stayed 6 nights in Jul 2024

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Sam

Stayed 6 nights in Jul 2024

4/10 Poor

Essence

Travelled with family, Travelled with group
Liked: Staff & service
The food was not good. The restaurants were first come first serve. The food that was available for 24 hours was HORRIBLE
Stayed 3 nights in Jul 2024

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
It was very upsetting. The beds were very hard and uncomfortable making it hard to sleep. The food was not good often over cooked.The availability of signature restaurants is notqqqqq massive enough to accommodate the resort. They only allowed 40 people to reserve Italian and steak house.
Stayed 3 nights in Jul 2024

4/10 Poor

Leonela

Disliked: Cleanliness
Stayed 4 nights in Jun 2024

6/10 Okay

Jose

Travelled with family
Liked: Cleanliness, staff & service
The staff was friendly but something that i didn't like was the limited dinning due to some of the restaurants in the resort had only dinner times and after arriving from tours only cold food was available. Limited transportation was also an issue because the beach is on the other side of the hotel and quinta avenida.And the last thing was the towels..you can only change it once a day which was frustrating at times due to needed them for tours and for the pool time.
Stayed 7 nights in Jun 2024

6/10 Okay

Patricia Marie, Whittier

Stayed 5 nights in Jun 2024

10/10 Excellent

Adrian

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort, friendly staff, good food .
Stayed 5 nights in May 2024

10/10 Excellent

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities
It was a good deal, but there better options
Stayed 5 nights in May 2024

8/10 Good

Mark

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was good , clean and good food. Rooms a bit dated and dark. Outside in certain areas (accommodation area) needs refreshed. I usually stay at Riu hotels and this one was slightly outdated in areas. All in all for budget great place.
Stayed 6 nights in May 2024

6/10 Okay

Teal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property and grounds were very pretty and in great condition. Staff were very friendly and attentive. Food presentation was pretty but flavor was terrible. Food was either over cooked, over salted, flavorless and just not good. Drinks weren’t that great either. There also is a really gross smell around the bar (we were thinking it must be the drainage system) that smelled like a combo of body odor and fish sauce. Gym facility was perfect for what was needed (weights, treadmill, elliptical, trx). The beach (there’s an 15 min bus between this resort and the next Riu on the beach) was pretty and had a nice lady out. Overall, it worked for the quick getaway we wanted but it was too bad the food was no good.
Stayed 4 nights in Apr 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities
Ninguna queja. Costo beneficio justos.
Stayed 6 nights in Apr 2024

10/10 Excellent

Ann Rose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is awesome
Stayed 5 nights in Apr 2024

8/10 Good

Ambar

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Small good resort. Rooms and hotel are Outdated but the food was very good. Great if you want a short getaway, nothing fancy with very good food. Will definitely return.
Stayed 3 nights in Apr 2024

8/10 Good

Stuart

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I don’t really know how to review this place. For an all inclusive the food was above average. The property was calm and had a lot of wildlife which was nice. The workers and employees were well above average for an all inclusive. The value for the price was excellent. The bus to the beach was okay. The beach was nice, the ocean not able to swim in. Drinks were strong and decent liquor selection. You got a free pass to the Riu party. The nightly entertainment was above average.
Stayed 3 nights in Apr 2024

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 6 nights in Apr 2024

10/10 Excellent

LAURA

Stayed 3 nights in Apr 2024

10/10 Excellent

Monika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quality hotel
I highly recommend this hotel. Very nice staff at the reception. Clean rooms, bathrooms renovated and clean. The hotel is located in a guarded district, among a beautiful garden and golf courses nearby. The company of coatis and capybaras included in the price :) It was wonderful to see these animals so close. Delicious food in the restaurant, a very large variety of dishes for both breakfast and dinner. The drinks at the bar were not to our liking, but the bartender had no problem making us what we asked for. Access to the beach by hotel bus takes about 15 minutes. and the beach is like a fairy tale :) soft white sand, gently shelving beach, no stones, beautiful and safe.
Stayed 3 nights in Apr 2024