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Wyndham Springfield City Centre

3.5 star property
Springfield hotel in Downtown Springfield with free airport shuttle and 24-hour front desk
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Wyndham Springfield City Centre

Bar (on property)
Indoor pool
Exterior
Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)
Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite) | Living area

Reviews

6.6 out of 10

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Parking available
    Parking available
  • Free airport shuttle
    Free airport shuttle
  • Breakfast available
    Breakfast available
  • Pet-friendly
    Pet-friendly
The price is AU$164
includes taxes & fees
27 Nov - 28 Nov

Explore the area

Map
700 E Adams St, Springfield, IL, 62701
  • Bank of Springfield Center
    2 min walk
  • Lincoln Home National Historic Site
    3 min walk
  • Old State Capitol
    4 min walk
  • Springfield, IL (SPI-Abraham Lincoln Capital)
    9 min drive

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Higher Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking (Higher Floor)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking (Higher Floor)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Non Smoking (Higher Floor)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking (Oversized Suite)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Studio Suite, 1 Queen Bed, Non Smoking (Oversized Suite)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Junior Suite, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 44 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking

Junior Suite, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Non Smoking (Hearing Accessible)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)

Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)

Suite, 2 Queen Beds, Non Smoking (Lincoln One-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 5
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 King Bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking (Capitol Suite)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, Multiple Beds, Non Smoking (Capitol Suite)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 6
  • 1 King Bed and 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Junior Suite, 1 King Bed, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Queen Bed, Non Smoking (One-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 3
  • 1 Queen Bed

View all photos for Presidential Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Presidential Suite, 1 King Bed, Non Smoking (One-Bedroom Suite)

Highlights

Air conditioning
Connecting rooms available
HDTV
Blackout curtains
Egyptian cotton bed sheets
Premium bedding
Pillow-top bed
Down duvet
  • Sleeps 4
  • 1 King Bed

Similar properties

Lobby

State House Inn

Breakfast included
Parking included
Free WiFi
Air conditioning
3.4 out of 5, (1030)
The price is AU$172
for 1 night
includes taxes & fees
8 Dec - 9 Dec
State House Inn

About the area

Springfield

Wyndham Springfield City Centre puts you in the heart of Springfield, within steps of Bank of Springfield Center and Lincoln-Herndon Law Offices State Historic Site. Highlights at this hotel include a restaurant, an indoor swimming pool and a free airport shuttle. .The family restaurant, The Grille, serves American cuisine. At the hotel's own lounge bar, you can stop for a drink. 49998 square feet (4645 square metres) of event facilities include 20 meeting rooms and conference space. Other amenities include free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available daily between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Places within a 5-minute walk of this 3.5-property class Downtown Springfield hotel include Lincoln Home National Historic Site and Old State Capitol.

What's nearby

  • Bank of Springfield Center - 2 min walk - 0.2 km
  • Lincoln Home National Historic Site - 3 min walk - 0.3 km
  • Abraham Lincoln Presidential Library and Museum - 5 min walk - 0.5 km
  • St. John's Hospital - 6 min walk - 0.6 km
  • Illinois State Capitol - 11 min walk - 0.9 km

Getting around

  • Springfield Station - 8 min walk
  • Springfield, IL (SPI-Abraham Lincoln Capital) - 9 min drive

Restaurants

  • ‪Anvil & Forge Brewing and Distilling - ‬3 min walk
  • ‪Saputo's - ‬2 min walk
  • ‪Obed & Isaac's Microbrewery - ‬5 min walk
  • ‪Terra Ferment - ‬2 min walk
  • ‪Celtic Mist Pub - ‬1 min walk

About this property

Wyndham Springfield City Centre

Springfield hotel in Downtown Springfield with free airport shuttle and 24-hour front desk
Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 49998 square feet (4645 square metres) and includes conference space. A roundtrip airport shuttle is free (available 24 hours). An indoor pool, a vending machine, and multilingual staff are also featured at the business-friendly Wyndham Springfield City Centre. For a fee, parking is available.

This 3.5-star Springfield hotel is smoke free.

  • 1 building
  • 369 guestrooms or units
  • 30 levels
  • 49998 sq ft of conference space
  • 4645 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Wedding services available
  • Computer for guest use
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Wyndham Springfield City Centre offers 369 accommodations with a safe and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 32-inch flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, French, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour free return airport shuttle at scheduled times and on request
  • Secured, covered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site

Food and drink

  • Daily buffet breakfast available 6:30 AM to 9:30 AM for a fee: USD 15 for adults and USD 7.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Starbucks
  • The Grille

Family friendly

  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 20 meeting rooms
  • 49,998 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 30 floors
  • Ballroom
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Local culture and ecosystem education
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Pillowtop mattress

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: USD 65.00 per pet, per stay
  • Maximum 2 (weight limit: 75 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 15.00 for adults and from USD 7.50 for children
  • Covered self-parking fee: USD 10.00 per night (in/out privileges)
  • Pet fee: USD 65.00 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and JCB International. Cash is not accepted. This property uses a grey water recycling system. Masks are required in public areas for unvaccinated guests. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Springfield
Hilton Springfield
Springfield Hilton
Wyndham Springfield City
Wyndham Springfield City Centre Hotel
Wyndham Springfield City Centre
Wyndham Springfield City Centre Hotel
Wyndham Springfield City Centre Springfield
Wyndham Springfield City Centre Hotel Springfield

Frequently asked questions

What is the cancellation policy at Wyndham Springfield City Centre?

Wyndham Springfield City Centre offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Wyndham Springfield City Centre?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Wyndham Springfield City Centre on 27 Nov 2024 start from AU$164.10, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Wyndham Springfield City Centre?

Yep, Wyndham Springfield City Centre has a secured covered self car park with in/out privileges for USD 10.00 per night.

Does Wyndham Springfield City Centre have a pool?

Wyndham Springfield City Centre has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What makes Wyndham Springfield City Centre a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Wyndham Springfield City Centre.

Does Wyndham Springfield City Centre serve breakfast?

You bet, buffet brekkie is offered daily from 6:30 AM to 9:30 AM.

Is there a free airport shuttle available at Wyndham Springfield City Centre?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at Wyndham Springfield City Centre?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Wyndham Springfield City Centre?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Wyndham Springfield City Centre Reviews

Reviews

6.6
Rating 10 - Excellent. 235 out of 1001 reviews" "
Rating 8 - Good. 225 out of 1001 reviews" "
Rating 6 - Okay. 233 out of 1001 reviews" "
Rating 4 - Poor. 176 out of 1001 reviews" "
Rating 2 - Terrible. 132 out of 1001 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Virginia, Ashland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great location for walking to all the Lincoln sites. Both the old capital and current capitol were under construction so we did not get into those. There is no dining option at the Wyndam except a Starbucks, so we had to go elsewhere for meals. There is an Italian restaurant nearby, Saputos that had delicious dinner options. The city seems sadly empty.
Stayed 2 nights in Aug 2024

10/10 Excellent

CHRIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 3 nights in Jul 2024

4/10 Poor

laura

Liked: Cleanliness, staff & service, property conditions & facilities
Faculty was great. Bathroom door didn’t work right and the bed was very uncomfortable. Bathtub had slanted sides so once it got wet it was slippery and dangerous
Stayed 1 night in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Comfortable and Clean
Love the decor and colors! Despite we had no microwave and an itty bitty refrigerator in the room in a well known hotel franchise they should put a bigger fridge. And although the air went out the first night, we called the front desk n somebody came right away.. luckily the thermostat only needed batteries! Over all it’s a beautiful hotel, and great hospitality.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Stacey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute booking, staff was friendly and helpful, room was very clean and comfortable. Parking was convenient and reasonable.
Stayed 1 night in Aug 2024

10/10 Excellent

Jason

Stayed 1 night in Aug 2024

4/10 Poor

Albert

Disliked: Staff & service, property conditions & facilities
No water the day if checkout. Slow to react to the problem and excuses made regarding the reason. Not coming back.
Stayed 1 night in Aug 2024

4/10 Poor

Ashley

Travelled with partner
Disliked: Amenities, property conditions & facilities
We like the car park, it made it easy to get back and forth but the room needs some love. The outlets were only on one side of the bed and the power to that outlet kept going on and off, making it hard for my husband to sleep with his cpap machine. The toilet malfunctioned and when turning on the hott water to the shower, the pipes vibrates and sometimes it bad enough that you just leave it on cold.
Stayed 1 night in Aug 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Scott

Disliked: Staff & service, room comfort
Could not find ice machines that worked!
Stayed 1 night in Aug 2024

2/10 Terrible

Joe

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Eh
I left at 3:00 a.m. because the toilet kept running and I couldn't sleep. It was noisy and uncomfortable. Didn't get the rest that I needed. so it was kind of a waste of money
Stayed 1 night in Aug 2024

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

2/10 Terrible

Holly

Disliked: Cleanliness, staff & service, property conditions & facilities
The elevator wait was lnf, no ice on our floor, paying for parking is ridiculous 😑
Stayed 2 nights in Aug 2024

8/10 Good

David

Business traveller
Liked: Staff & service
It was good
Stayed 2 nights in Jul 2024

4/10 Poor

Michael S

Business traveller
Liked: Cleanliness, staff & service
The cold water went off during my shower when I was all soaped up. All had was hot. After about 5 minutes, I decided it was what it was and just got in the water for a bit before it scalded me. I had to let my skin cool off and then go at it again until I got all of the soap off. A guy in the parking garage said that his hot went off and it was all cold. Evidently the Engineer swapped the hot and cold water to the different floors, according to the Front Desk Clerk. Other than that it was good.
Stayed 1 night in Aug 2024

4/10 Poor

Trina

Disliked: Amenities, property conditions & facilities
There was no hot water and the sheets were dirty Had to go buy linen. Also had to reclean the washroom.
Stayed 4 nights in Jul 2024

6/10 Okay

Diane

Travelled with family
Disliked: Amenities
Stayed 1 night in Jul 2024

4/10 Poor

Tracy

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Because my organization utilizes this facility as the host hotel for our annual conference, I have had the misfortune of staying onsite multiple times over the past several years, each time hoping and praying for a better experience. Our daily meetings occur onsite, making this an ideal location to reside when in town. However, even though the hotel has again changed ownership, the only noticeable change is the quality of the interior elevators. They now accommodate eight (8) guests, rather than the previous five (5) and move significantly quicker than before. We were pleased none of the guests were stuck on them this year. The garage elevators still require attention as they did break down while I was departing yesterday. Fortunately, we were able to quickly get out as another guest was beginning to panic. Regarding the rooms, bed bugs have been an issue in this hotel causing us to come prepared with our own sheets, bed bug sprays, as well as other disinfectants. This year, I also encountered an unsanitary restroom, including a dirty shower curtain, tub, visible feces on the toilet paper holder, and other visible brown marks on the walls. Each of these items were brought to managements attention, and while they attempted to resolve the issues, because I was not in the room when housekeeping came, they were again short-sighted and left the feces on the toilet paper holder. Upon checkout, I showed the pictures to management, including my cleanup of the holder.
Stayed 2 nights in Jul 2024

6/10 Okay

Silvana

Business traveller
Liked: Staff & service
So so spot
Stay was ok. No refrigerator no microwave. Floor wasn't vacuumed underneath bed pills found. Ice machines wasnt working
Stayed 1 night in Jul 2024

6/10 Okay

theodes, Florissant

Business traveller
Liked: Cleanliness, staff & service
Property needs some updating, I did not have any hot water in room. Our meeting rooms air conditioner was not working properly.
Stayed 1 night in Jul 2024

4/10 Poor

Robert

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

Slawomir

Liked: Cleanliness, staff & service, property conditions & facilities
Y
Stayed 1 night in May 2024

4/10 Poor

Tarana

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is not updated rooms look dingy. Vent in bathroom was broken. Beds uncomfortable floor was dirty
Stayed 1 night in Jul 2024