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Aroma Tulum

3.0 star property
Tulum hotel in Tulum City Center with free breakfast and rooftop terrace
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Aroma Tulum

Outdoor pool, pool loungers
Terrace/patio
Exclusive Suite, Private Pool | Private pool
Premium Suite
Bar (on property)

Reviews

7.8 out of 10

Good

Popular amenities

  • Room service
    Room service
  • Bar
    Bar
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Air conditioning
    Air conditioning

Explore the area

Map
Calle Mercurio Poniente 21, Tulum, QROO, 77780
  • Hospital de Tulum
    5 min walk
  • Dos Aguas Park
    9 min walk
  • Tulum National Park
    4 min drive
  • Tulum, Quintana Roo (TUY)
    6 min drive

Room options

View all photos for Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

Exclusive Suite, Private Pool

Highlights

Furnished patio
Garden
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 40 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite, Balcony

Premium bedding, down duvets, in-room safe, individually decorated

Luxury Suite, Balcony

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Premium Suite

Premium Suite

Premium Suite

Highlights

Balcony
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
  • 42 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Smart TV
Separate bedroom
Ceiling fan
Down duvet
  • 24 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

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About the area

Tulum

Aroma Tulum puts you in the heart of Tulum, within just a 10-minute stroll of Hospital de Tulum and Dos Aguas Park. Highlights at this hotel include free self-service breakfast, an outdoor swimming pool and a poolside bar. .This hotel offers free WiFi in public areas, a rooftop terrace and concierge services. Other amenities include coffee/tea in a common area, express check-out and multilingual staff. Each morning free breakfast is served. There's also the convenience of free parking nearby. .Attractions within a 10-minute drive of this 3-property class Tulum City Center hotel include Tulum Mayan Ruins and Tulum National Park.

What's nearby

  • Tulum National Park - 4 min drive
  • Gran Cenote - 5 min drive
  • Tulum Mayan Ruins - 8 min drive
  • Tulum Beach - 11 min drive
  • Playa Paraiso - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 106 min drive

Restaurants

  • ‪Antojitos la Chiapaneca - ‬6 min walk
  • ‪Burrito Amor - ‬5 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬4 min walk
  • ‪El Camello Jr - ‬3 min walk

About this property

Aroma Tulum

Tulum hotel in Tulum City Center with free breakfast and rooftop terrace
You can enjoy a drink at the pool bar. Free breakfast is served daily. Public spaces have free WiFi.

An outdoor pool, a rooftop terrace, and multilingual staff are also featured at Aroma Tulum.

Smoking is allowed in designated areas at this 3-star Tulum hotel.

  • 11 guestrooms or units
  • Breakfast available (free)
  • Terrace on the roof
  • Poolside lounge chairs
  • Coffee in lobby
  • Front desk (limited hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Television in lobby
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar by the pool
Aroma Tulum offers 11 air-conditioned accommodations with a safe and complimentary bottles of water. This individually decorated and furnished accommodation includes desks. Beds feature down duvets and premium bedding. Smart televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available

Food and drink

  • Free self-serve breakfast available daily 8:30 AM to 11:30 AM
  • A poolside bar
  • Coffee and tea in common areas

Family friendly

  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Outdoors

  • Pool loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Gravel flooring in public areas
  • Smooth flooring in public areas
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from noon - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 11 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 1600 will be collected before check-in.
  • Resort fee: MXN 98.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Discover, debit cards and cash. Long-term renters welcome.
    For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and window guards in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What is the cancellation policy at Aroma Tulum?

Aroma Tulum offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Aroma Tulum?

The closest beach to Aroma Tulum is Tulum Beach (7.1 km).

Does Aroma Tulum have a pool?

Aroma Tulum has an outdoor pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

Does Aroma Tulum serve breakfast?

You bet, free self-service breakfast is served daily from 8:30 AM to 11:30 AM.

Is there a free airport shuttle available at Aroma Tulum?

No, Aroma Tulum does not offer an airport shuttle service.

What time are check-in & check-out at Aroma Tulum?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Aroma Tulum?

No, pets are not allowed.

Aroma Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 46 out of 87 reviews" "
Rating 8 - Good. 14 out of 87 reviews" "
Rating 6 - Okay. 8 out of 87 reviews" "
Rating 4 - Poor. 7 out of 87 reviews" "
Rating 2 - Terrible. 12 out of 87 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

2/10 Terrible

Mathew

Stayed 3 nights in Aug 2023

10/10 Excellent

Marie

Stayed 1 night in Jul 2023

2/10 Terrible

Mario

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They cancel our reservation 4 hrs before arrival
Stayed 4 nights in Jul 2023

10/10 Excellent

Andy

Liked: Staff & service, amenities, property conditions & facilities
very quiet comfortable, exquisitely decorated and a warm, friendly staff
Stayed 1 night in Apr 2023

8/10 Good

Ricardo

Stayed 7 nights in Mar 2023

10/10 Excellent

Kurt

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2022

10/10 Excellent

Ana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay
Stayed 7 nights in Feb 2022

10/10 Excellent

Victoria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool vibes, walk around and find things to do and eat, friendly staff, close to la zona hotelera, any questions feel free to ask staff they’ll help
Stayed 4 nights in Feb 2022

10/10 Excellent

Fernando

Stayed 2 nights in Jan 2022

2/10 Terrible

Eledir

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing and will never return
I was very disappointed due to many things; - bathroom with a bad small ( even after complaints); only 1 amenities for 4 days stay; breakfast with 3 toast +soluble coffee + few slices of fruits+ 1 spoon of yogurt with cereal ; sheets was excellent at first day but changed to a poor one in others ( even though we didn’t request to change due to environmental protection) and last the bicycles were rusty and I got injuries for one of them, not mentioning they have only 4 to he entire hotel ( we had to rent ours); rooms are totally dark with black painting and not good ventilation … sorry but to be boutique they need to improve a lot ! :(
Stayed 4 nights in Jan 2022

10/10 Excellent

Loriann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our stay. We felt safe and it was quite homey
Stayed 3 nights in Dec 2021

10/10 Excellent

Siomara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and responsive. The food was amazing and over all had a great experience. We enjoyed our stay here and would love to comeback.
Stayed 2 nights in Oct 2021

2/10 Terrible

Candace

Stayed 5 nights in Oct 2021

8/10 Good

Behafarin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at Aroma. Very clean, nice staff and breakfast, very close to lots of little stores, restaurants and bars. The only thing that wasn't ideal for us was the absence of hot water when we wanted to take a shower. Otherwise everything was great.
Stayed 1 night in Oct 2021

10/10 Excellent

alain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location, great food/breakfast, room was very spacious; Staff was very welcoming and friendly. The only thing the internet was a little slow at times. But overall a 10.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the place and the staff
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was awesome, the staff are very friendly, they treat you very good, the food wich is the breakfast that comes included with the room was also good. Rooms are beautiful, is like a piece of nature right in your room, i loved everything about this hotel, honestly i dont have nothing negative to say about it.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute and Quaint
Cute and quaint. It’s Tulum, don’t expect too much. But it was nice. The outdoor pool was a bathtub. About 15 minutes from the beach.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, I went with my husband and we definitely love it, Amazing staff and food, everything was excellent. Nothing bad to say about this Amazing hotel.
Stayed 5 nights in May 2021

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
They didn’t have water for at least two hours or even hot water
Stayed 1 night in May 2021

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Pictures online look much different than actual hotel. Staff tried to double charge me because their machine ran out of paper and no note was put in that I paid in cash after card machine was not working. Advertised as having food and drink service 24 hours but that was not the case. But the room was clean.
Stayed 1 night in May 2021

8/10 Good

Verified traveller

Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful, breakfast is delicious, kinda far from the action at Tulum beach but is pretty
Stayed 1 night in May 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Mar 2021

2/10 Terrible

Michael

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Scammed
3 day stay, No water for 2 days No electricity for 1 day Shower broke and was unusable after first day Did nothing to make it right Terrible experience
Stayed 3 nights in Mar 2021