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Hotel Pier Bacalar - All Inclusive

3.0 star property
Beachfront hotel with spa services

Photo gallery for Hotel Pier Bacalar - All Inclusive

Swim-up bar
Lounge
Front of property
Aerial view
Exterior

Reviews

7.4 out of 10
Good

Popular amenities

  • Spa
  • On private beach
  • Pet-friendly
  • Bar
  • All-inclusive
  • Room service

Explore the area

Map
Km. 26 carretera Chetumal-Cancun, Avenida Costera lote 43-44, Bacalar, QROO, 77930
  • Lake Bacalar
    ‪10 min walk‬
  • Laguna Bacalar Ecological Park
    ‪7 min drive‬
  • Polytechnic University of Bacalar
    ‪8 min drive‬
  • Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪49 min drive‬

Room options

View all photos for Comfort Room, 2 Queen Beds, Balcony, Garden View

Comfort Room, 2 Queen Beds, Balcony, Garden View | View from room

Comfort Room, 2 Queen Beds, Balcony, Garden View

Highlights

Balcony
Air conditioning
Mini-fridge
Flat-screen TV
Premium bedding
Private bathroom
Free bottled water
Satellite channels
  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View

Panoramic Cabin, 1 King Bed, Lake View

Highlights

Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
Satellite channels
  • 25 sq m
  • Lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Premium bedding, free WiFi, bed sheets

Panoramic Room, 1 King Bed, Terrace, Partial Lake View

Highlights

Terrace
Air conditioning
Mini-fridge
Flat-screen TV
Separate bedroom
Premium bedding
Private bathroom
Free bottled water
  • 35 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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Room

Casa Hotel Arte Bacalar - Kayaks & Bikes

  • Breakfast included
  • Spa
  • Pet-friendly
  • Parking included
4.1 out of 5, Very good, (19)
The price is AU$83
for 1 room
includes taxes & fees
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About the area

Bacalar

An all-inclusive stay in Bacalar awaits you at Hotel Pier Bacalar - All Inclusive. You'll be 0.8 km (0.5 mi) from Lake Bacalar. Highlights at this beachfront hotel include a private beach, a restaurant and free self-parking. .A pampering day can include deep-tissue massages and Swedish massages. At the hotel's own lounge bar, you can stop for a drink. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. There's also the convenience of an airport shuttle. .In the area of this 3-property class Bacalar hotel, you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 10 min walk
  • Laguna Bacalar Ecological Park - 7 min drive
  • Fort of San Felipe - 9 min drive
  • Municipal Spa of Bacalar - 10 min drive
  • Cenote Cocalitos - 13 min drive

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 49 min drive

Restaurants

  • ‪La Playita - ‬8 min drive
  • ‪Marisqueria el Taco Loco - ‬5 min drive
  • ‪El Sazón a la Mexicana - ‬7 min drive
  • ‪Finisterre Bacalar - ‬8 min drive
  • ‪Yerbabuena - ‬8 min drive

About this property

Hotel Pier Bacalar - All Inclusive

Beachfront hotel with spa services
Hotel Pier Bacalar - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to unwind on the sandy beach. Enjoy the free beach club on site and umbrellas for a relaxing day at the beach.

There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This all-inclusive hotel also offers a garden and a terrace. Self parking is free.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

  • 9 guestrooms or units
  • 2 levels
  • 2 buildings
  • Towels for the beach
  • Umbrellas for the beach
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Pier Bacalar - All Inclusive offers 9 air-conditioned accommodations with complimentary bottles of water and free toiletries. Beds feature premium bedding. 22-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower. This Bacalar hotel provides complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, sports massages and Swedish massages.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Free beach club

Family friendly

  • Laundry facilities
  • Mini-fridge

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Beach umbrellas
  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor furniture
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 22-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 48.85 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 500 per person (one-way)
  • Airport shuttle fee per child: MXN 600 (one-way), (up to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Wayak Bacalar All Inclusive
Hotel Wayak All Inclusive
Wayak Bacalar All Inclusive
Wayak All Inclusive
Hotel Pier Bacalar
Pier Bacalar Inclusive Bacalar
Hotel Pier Bacalar All Inclusive
Hotel Wayak Bacalar All Inclusive
Hotel Pier Bacalar - All Inclusive Hotel
Hotel Pier Bacalar - All Inclusive Bacalar
Hotel Pier Bacalar - All Inclusive Hotel Bacalar

Frequently asked questions

What is the cancellation policy at Hotel Pier Bacalar - All Inclusive?

Hotel Pier Bacalar - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Hotel Pier Bacalar - All Inclusive?

Yep, Hotel Pier Bacalar - All Inclusive has a free self car park.

Are there any beaches close to Hotel Pier Bacalar - All Inclusive?

The closest beach to Hotel Pier Bacalar - All Inclusive is Dos Mulas (25.4 km).

Is there a spa on site at Hotel Pier Bacalar - All Inclusive?

There's no onsite spa, but this property does offer services like sports massages.

What makes Hotel Pier Bacalar - All Inclusive a romantic place to stay?

A private beach and a lounge bar, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Hotel Pier Bacalar - All Inclusive.

Does Hotel Pier Bacalar - All Inclusive serve breakfast?

Sure does, breakfast is available daily.

Is there a free airport shuttle available at Hotel Pier Bacalar - All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Hotel Pier Bacalar - All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Hotel Pier Bacalar - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Hotel Pier Bacalar - All Inclusive Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 35 out of 99 reviews
Rating 8 - Good. 23 out of 99 reviews
Rating 6 - Okay. 22 out of 99 reviews
Rating 4 - Poor. 9 out of 99 reviews
Rating 2 - Terrible. 10 out of 99 reviews

7.6/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

4/10 Poor

Garilyn

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The lake is beautiful, but the property is very rustic. They tried to over charge me by $100. The food and drink was very limited. Very scary road to get there.
Stayed 1 night in Jan 2022

6/10 Okay

Kwangmin

Travelled with family
Disliked: Property conditions & facilities
It is totally natual environment. Need to improve food and beverage service if you want to keep the all- inclusive service.
Stayed 2 nights in Dec 2021

6/10 Okay

RICARDO

Travelled with partner
Liked: Cleanliness, property conditions & facilities
El "todo incluido" no incluye transporte del aeropuerto al hotel, el cual es caro, les recomiendo no usar el del aeropuerto y googlear sitios de taxi cercanos. La variedad de comida es poca, si llegan anes del checkin (3pm) no les dan acceso al todo incluido hasta pasar la hora del checkin. El hotel está un poco alejado del pueblo y de todos los otros lugares de bacalar, el hotel es pequeño y cuenta con pocas habitaciones, la laguna que tiene es muy limpia y tranquila, en general me gustó
Stayed 2 nights in Nov 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Not bad.
Its a very small resort. The bar is limited without many options. The food is made fresh as you order but the portions are tiny. Everything shuts down at 9pm. The water in the bathroom has a funny smell. The road to drive to the resort is very dangerous and unpaved. There are also no signs to help you find the resort. Not the greatest value for the money spent.
Stayed 2 nights in Nov 2021

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
The all inclusive is okay in the sense that the rooms were clean and the food was available, however the value for money is not quite there as the place looks not well kept and even the pier which they have in their name has seen better days.
Stayed 1 night in Aug 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is great for a relaxed getaway. The food is great and the view is amazing.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but perfect! It’s quiet, I’m the lagoon, staff is very friendly, in the middle if the jungle, and the food is delicious!!
Stayed 2 nights in Jun 2021

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely come back!!
Amazing place! Good fresh food and friendly service. It’s quiet & private. Direct access to lagoon. Free use of kayaks. If you book a tour, they pick you up from pier. Love how quiet, safe and secluded the hotel is.
Stayed 5 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well-kept and right on the lagoon. The rooms were clean and roomy. The food was very good and had a variety of options. Some of the complaints we had were the following: The location of this hotel is right outside the town. At the moment, the lagoon at this location does not have the blue colors. It has a green tint. It is still beautiful but you will have to book a tour to see the blue colors of the lagoon. If you are staying in town, you will have access to bluer waters as well. The food, although delicious, took a long time to prepare. We sometimes had to wait 30 minutes to get it. We usually ordered and went to play in the lagoon as we waited. The hotel has a nice pier over the lagoon with hammocks and stairs. It was a very nice area for our kids to play in. We were also able to use the kayaks for free. One last thing, the road leading into the hotel is not in the best condition. However, we were able to get in and out with our car.
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The adventure to ride in off road with small car Is fun not to difficult but be aware from highway to property it’s bumpy and a little scary but safe
Stayed 1 night in Mar 2021

6/10 Okay

Cristina

Liked: Staff & service, property conditions & facilities, room comfort
No colors
It was a little hard to find the entrance to the hotel from the road si ves it doesn’t have the name marked. The entrance shows another complex name. The Bacalar lake has lost the beautiful colors due to many hurricanes that have hit the coast and the main attraction is now gone. The hotel is nice but it need lots of work to make it superior. All the personnel are very helpful and friendly. The restaurant menu is limited.
Front of my room
Beautiful pier but don’t go inside the water, you will be disappointed when your feet touch the slimy bottom
Grey color of the water
Stayed 2 nights in Mar 2021

10/10 Excellent

Karina, Mexico City

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The All-Inclusive plan is really good, but the best of this hotel is its staff. All great people who made our stay pleasant and unforgettable.
Stayed 2 nights in Jan 2021

8/10 Good

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2020

6/10 Okay

Carmen

Stayed 1 night in Dec 2020

8/10 Good

Verified traveller

Stayed 5 nights in Nov 2020

4/10 Poor

Verified traveller

Stayed 5 nights in Nov 2020

8/10 Good

Abel, Tijuana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Este hotel no tiene una señalización clara para poder llegar facil. Las instalaciones están un poco descuidadas y huelen a humedad. Su acceso a la Laguna es espectacular, los alimentos excelentes la calidad y el servicio. Si quieres ir a descansar este es el lugar ideal
Stayed 1 night in Nov 2020

10/10 Excellent

Briana, Salinas, CA

Travelled with family
Liked: Staff & service
Our room had a weird smell. Everything was cleaned daily and customer service was great with their attentive staff. Limited alcohol selection.
Stayed 3 nights in Oct 2020

6/10 Okay

Verified traveller

Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Amenities
It’s ok.............................................
Stayed 1 night in Oct 2020

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Feb 2020

8/10 Good

Jose A

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

Romain, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the pleasure of almost being the only occupant of the hotel. That being said few items were not available on the menu to order (I didn't get my guacamole :(). Staff was always trying to find a solution to accommodate us. Very beautiful place.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved that it was far from other hotels and so quiet.
Stayed 4 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food and great service. People are really friendly.
Stayed 2 nights in Nov 2019