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Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

4.0 star property
Family-friendly property on the beach, with 3 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Sundeck
Aerial view
10 bars/lounges, swim-up bar, poolside bar, beach bar
Junior Suite Beachside | View from room
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included
The price is AU$972
includes taxes & fees
12 Jan - 13 Jan 2025

Explore the area

Map
Vialidad Paseo Mujeres, Municipio de Isla Mujeres, Costa Mujeres, QROO, 77440
  • Playa Mujeres Golf Club
    18 min walk
  • Maris @ Dreams Playa Mujeres
    5 min walk
  • Cancun Bus Station ADO
    17 min drive
  • Isla Mujeres, Quintana Roo (ISJ)
    85 min drive

Room options

View all photos for Junior Suite Garden View

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Family Selection Junior Suite Beachside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Pillow menu
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside

Junior Suite Poolside | View from room

Junior Suite Poolside

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Poolside Ocean View

Junior Suite Poolside Ocean View | View from room

Junior Suite Poolside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View Single Use

Memory-foam beds, free minibar, in-room safe, desk

Junior Suite Garden View Single Use

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Lake view
  • Sleeps 1
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Ocean View

Memory-foam beds, free minibar, in-room safe, desk

Family Selection Junior Suite Beachside Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Family Selection Junior Suite Beachside Panoramic Ocean View

Highlights

Furnished balcony or patio
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Free minibar items
Smart TV
Memory foam bed
  • 66 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Front of property

TRS Coral Hotel - Adults Only - All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1000)
The price is AU$1,657
for 1 night
includes taxes & fees
1 Jan - 2 Jan
TRS Coral Hotel - Adults Only - All Inclusive

About the area

Costa Mujeres

An all-inclusive stay in Costa Mujeres awaits you at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive. You'll be 12.1 km (7.5 mi) from Ultramar Ferry Puerto Juárez and 14.3 km (8.9 mi) from North Beach. Highlights at this beachfront property include 8 restaurants, 3 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, body wraps and aromatherapy. The buffet restaurant, Isla Blanca (ShowCooking), serves local and international cuisine and is open for breakfast, lunch and dinner. With 10 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 8 outdoor tennis courts and free water park. 10710 square feet (995 square metres) of event facilities include 12 meeting rooms and a conference centre, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Sights in the region of this 4-property class Costa Mujeres property include Plaza 28 and Cancun Underwater Museum.

What's nearby

  • Playa Mujeres Golf Club - 18 min walk
  • Mujeres Beach - 8 min drive
  • Isla Mujeres Ferry Terminal - 84 min drive
  • North Beach - 90 min drive
  • Dolphin Discovery - 91 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Isla Blanca - ‬6 min walk
  • ‪Flavors - ‬3 min drive
  • ‪Mar - ‬3 min drive
  • ‪Xtra Time - ‬9 min walk
  • ‪World Café - ‬10 min walk

About this property

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Family-friendly property on the beach, with 3 outdoor pools
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with free beach club on site and umbrellas. At Grand Palladium Costa Mujeres Resort & Spa - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 10 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This Art Deco property also offers a complimentary water park, a complimentary children's club and a children's pool. Self parking and valet parking are free.

This 4-star Costa Mujeres property is smoke free.

  • 670 guestrooms or units
  • 3 levels
  • 6 buildings
  • 8 dining venues
  • 10 bars or lounges
  • 10710 sq ft of conference space
  • 995 sq. m of conference space
  • Built in 2018
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers 670 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. This accommodation offers separate sitting areas. Beds feature memory foam mattresses. 55-inch Smart televisions come with cable channels and pay-per-view films. Bathrooms include a separate bath and shower with in-room jetted baths, dressing gowns, slippers and designer toiletries.

This Costa Mujeres property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. There are hot springs/mineral springs on site.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free covered self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 8 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Chang Thai (Thai Cuisine)
  • El Dorado (Steak House)
  • Isla Blanca (ShowCooking)
  • Portofino (Italian)
  • Sumptuori (Japanese)

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Trampoline

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 12 meeting rooms
  • Business centre
  • Conference centre (10,710 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 3 floors
  • 6 buildings
  • Art Deco architecture
  • Banquet hall
  • Built in 2018
  • Lifeguards
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Memory foam mattress

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Pool access available from 8 AM to 8 PM
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres Resort All Inclusive
Grand Palladium Costa Mujeres All Inclusive
Grand Palladium Costa Mujeres Resort Spa All Inclusive
Grand Palladium Resort All Inclusive
Grand Palladium All Inclusive
Grand Palladium All Inclusive

Frequently asked questions

What is the cancellation policy at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

As of 18 Dec 2024, prices found for a 1-night stay for 2 adults at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive on 12 Jan 2025 start from AU$971.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Yep, Grand Palladium Costa Mujeres Resort & Spa - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

The closest beach to Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is North Beach (7.2 km).

Is there a spa on site at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Yep, there is an onsite spa at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive have a pool?

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 8 AM to 8 PM.

What luxury perks are available at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive features 3 outdoor pools, a full-service spa and a health club. All guestrooms come with Private jetted baths, memory foam beds and late-night room service.

What makes Grand Palladium Costa Mujeres Resort & Spa - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive.

Is Grand Palladium Costa Mujeres Resort & Spa - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services and free infant beds in the guestrooms, it's no surprise that Grand Palladium Costa Mujeres Resort & Spa - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Costa Mujeres Resort & Spa - All Inclusive serve breakfast?

Yeah, free buffet brekkie is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Yep, they've got a beach bar and 8 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Grand Palladium Costa Mujeres Resort & Spa - All Inclusive?

There is a golf course next to Grand Palladium Costa Mujeres Resort & Spa - All Inclusive.

Grand Palladium Costa Mujeres Resort & Spa - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 562 out of 1001 reviews" "
Rating 8 - Good. 207 out of 1001 reviews" "
Rating 6 - Okay. 105 out of 1001 reviews" "
Rating 4 - Poor. 72 out of 1001 reviews" "
Rating 2 - Terrible. 55 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chris Thanh

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing Stay at Grand Palladium Costa Mujeres Resort & Spa I recently had an unforgettable stay at Grand Palladium Costa Mujeres Resort & Spa, and everything was fantastic. The room was spacious, modern, with a stunning ocean view, a super comfortable bed, and a very well-equipped bathroom. The staff were incredibly friendly, and the service was attentive. The spa, in particular, provided a truly relaxing experience. The resort has several pools, a clean private beach, and a variety of entertainment activities. The food was delicious, especially the seafood and Mexican cuisine at La Adelita restaurant. If you’re looking for a top-tier resort with exceptional service, Grand Palladium Costa Mujeres is the perfect choice!
Stayed 3 nights in Sep 2024

8/10 Good

Julia Adrianna

Liked: Cleanliness
Stayed 4 nights in Sep 2024

8/10 Good

Mariana

Travelled with family and small children
Liked: Cleanliness, amenities
Unfortunately some personal didn’t attend my expectations
Stayed 4 nights in Sep 2024

10/10 Excellent

Hryhoriy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed staying there
Stayed 3 nights in Sep 2024

10/10 Excellent

Tetiana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 7 nights in Sep 2024

10/10 Excellent

Estela

Travelled with family
Liked: Cleanliness
To much walking to get anywhere
Stayed 2 nights in Sep 2024

10/10 Excellent

maria

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful, secluded, and quiet. We visited at the end of August 2024, which is low season. Staff was friendly and very helpful, excellent customer service. The facilities have a good layout and has direct access to the beach. The gym was small in proportion to the resort and the spa pricing was high compared. I would stay here again.
Stayed 5 nights in Aug 2024

10/10 Excellent

Rossanna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is great with amazing service and really good food. Our toddlers had a blast at the water park and they had awesome service for the kids. Very friendly staff and clean hotel.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rafael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Alberto the Butler in Family selection was the best.
Stayed 4 nights in Sep 2024

6/10 Okay

Anthony

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 4 nights in Aug 2024

6/10 Okay

Markisha

Travelled with family
Property was nice , Room was okay. Issue we had no wash cloth was in the bathroom for us to shower, bed lien had dried up blood stains on the sheets, food was nasty and they give you cheap alcohol choices. Had to call guest services twice for a extra blanket for my daughter
Stayed 2 nights in Sep 2024

2/10 Terrible

Barbara Ann

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Disliked: Staff & service, property conditions & facilities
The property is beautiful but all over minor repairs should be done like the title in room 16333 is chip. The place will look more beautiful if dishes were not outside rooms. My first day walking in on my floor I was greeted with not passing one but 7 rooms with dishes outside. I refuse to judge base on that but after I called for dish pick up 5 times I later then understand why the other rooms place their dishes outside. My whole stay there they did not come and pick up dishes. I don’t want to take away from housekeeping the person was excellent she clean and restock everything I can say solely her and a few more people made the stay. One employee WHICH WAS RUDE IN EVERYWAY POSSIBLE WAS MARIO AT THE FRONT DESK UPON CHECK OUT on Tuesday 08/27/2024 at 6am. We were checking out and it was only him checking out 10 groups and from the looks of it checking in 13 group of people. With this he turns and tells my group he does not care if we miss our flight. I don’t think you deserve an employee who treats your guest this way and I don’t think I will be back or recommend people to come here if this employee is still working there sorry for the long respond
Stayed 6 nights in Aug 2024

10/10 Excellent

Amara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is beautiful I came here on my honeymoon and we had to best time. The restaurants on the property were great. The hotel booking transportation for us helped a lot and they were prompt with everything. I will stay at this resort again.
Stayed 4 nights in Aug 2024

10/10 Excellent

Xavier

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Palladium resort exceded our expectations! Great atmosphere for family and those wanting to party! The staff provided amazing hospitality! would highly recommend!
Stayed 3 nights in Aug 2024

10/10 Excellent

Makoto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 3 nights in Aug 2024

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our family loves this place. Great staff and wonderful service.
Stayed 3 nights in Aug 2024

10/10 Excellent

Eduardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente el servicio en especial del personal y gerente de Family Selection!! Muy recomendable....
Stayed 4 nights in Aug 2024

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was beautiful, staff was friendly and helpful. Definitely enjoyed our trip!
Stayed 5 nights in Aug 2024

8/10 Good

Lisett

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It needs improvement on the cleaning and maintenance
Stayed 4 nights in Aug 2024

2/10 Terrible

Romelia

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
na
Stayed 3 nights in Aug 2024

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Victor

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la suite espectacular dos pisos, los restaurants sobre todo la gente que te atiende, Lo que no me gusto fue esperar el carrito que te transporta dentro del hotel
Stayed 3 nights in Aug 2024

6/10 Okay

Olga

Stayed 4 nights in Aug 2024