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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property
Stylish property on the shore with 2 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Interior
2 outdoor pools, pool loungers
On the beach, white sand, sun-loungers, beach towels
On the beach, white sand, sun-loungers, beach towels
2 outdoor pools, pool loungers

Reviews

8.6 out of 10

Excellent

Popular amenities

  • All-inclusive
    All-inclusive
  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Breakfast included
    Breakfast included
  • Gym
    Gym

Explore the area

Map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Arrecife de Puerto Morelos National Park
    9 min walk
  • San Jose Catholic Parish
    3 min drive
  • Puerto Morelos Artists’ Cooperative
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    29 min drive

Room options

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 207 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room

Family Room | View from room

Family Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Suite (One Bedroom Suite Platinum)

Premium bedding, minibar, in-room safe, desk

Suite (One Bedroom Suite Platinum)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite With Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite (Junior Suite Platinum)

View from room

Junior Suite (Junior Suite Platinum)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Studio With Jacuzzi

Studio With Jacuzzi | View from room

Studio With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Standard Suite

Premium bedding, minibar, in-room safe, desk

Standard Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Pillow menu
3 bedrooms
Ceiling fan
Premium bedding
  • 265 sq m
  • Ocean view
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for Luxury Room

View from room

Luxury Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 53.4 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Suite Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Pool View

Premium bedding, minibar, in-room safe, desk

Family Room -5 Guests- Standard With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite Superior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, desk

Room Deluxe With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Room Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

Similar properties

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Ventus Ha at Marina El Cid Spa & Beach Resort
Pool
Hot tub
Breakfast included
All-inclusive
4.5 out of 5, Wonderful, (581)
The price is AU$801
for 1 night
includes taxes & fees
2 Dec - 3 Dec
Ventus Ha at Marina El Cid Spa & Beach Resort

About the area

Puerto Morelos

An all-inclusive stay in Puerto Morelos awaits you at Hotel Marina El Cid Spa & Beach Resort All Inclusive. You'll be within a 10-minute walk of Arrecife de Puerto Morelos National Park and 2.3 km (1.4 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Hacienda Arrecife, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site marina and free kids' club. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Other amenities include a gym, a Turkish bath/hammam and a hot tub. Free buffet breakfast is available daily between 7:00 AM and noon. .Within a 15-minute drive of this 4-property class Puerto Morelos property, attractions include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Artists’ Cooperative - 3 min drive
  • Puerto Morelos Town Square - 3 min drive
  • Ojo de Agua Beach - 7 min drive
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive
  • Puerto Morelos Beach - 12 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Ile de France - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk
  • ‪La Alhambra - ‬2 min walk
  • ‪Trattoria D'Gulio - ‬2 min walk
  • ‪Zan-Za Bar - ‬3 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Stylish property on the shore with 2 outdoor swimming pools
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily.

A business centre and a meeting room are available. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. A pillow menu is available. Satellite televisions are provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Internet access

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

More

  • 12 buildings
  • 4 floors
  • Banquet hall
  • Built in 2006
  • Colonial architecture
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Administrative fee: USD 15 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

What is the cancellation policy at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on 19 Nov 2024 start from AU$512.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest beach to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Maroma Beach (13.5 km).

Is there a spa on site at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, there is an onsite spa at Hotel Marina El Cid Spa & Beach Resort All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a pool?

Yep, and guests recommend it! Hotel Marina El Cid Spa & Beach Resort All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Hotel Marina El Cid Spa & Beach Resort All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Hotel Marina El Cid Spa & Beach Resort All Inclusive is a hit with families.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive serve breakfast?

You bet, free buffet breakfast is served daily from 7:00 AM to noon.

Is there a free airport shuttle available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, pets and service animals are not allowed.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1057 out of 1865 reviews" "
Rating 8 - Good. 482 out of 1865 reviews" "
Rating 6 - Okay. 189 out of 1865 reviews" "
Rating 4 - Poor. 74 out of 1865 reviews" "
Rating 2 - Terrible. 63 out of 1865 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Catruc

Disliked: Cleanliness, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Deanna Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Staff always great! Make sure to visit Noe at the Marina bar- ask for his special margarita! Marisol at concierge went above and beyond for us too!
Stayed 8 nights in Aug 2024

10/10 Excellent

Sergio Zepeda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is very good
Stayed 7 nights in Aug 2024

8/10 Good

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 7 nights in Aug 2024

2/10 Terrible

OEUT PEOU

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
The service from the front desk to servers were poor, especially the front office. They acted like you were bothering them. They are too cheap to give you a Map of the resort. They don't have activities for kids or the pool area. If you have teens they just have a dj at night. The photos online are the new building, if you get el cid, there were hug roaches in room.
Stayed 6 nights in Aug 2024

8/10 Good

Ilona

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and pools. Loved the variety of restaurants and atmosphere. Amazing service, friendly staff, golf carts to take you around the property, clean and beautiful grounds.., overall great experience. Not the most exciting entertainment. No outside music and shows that is interesting, bright colored and fun. Negative is the playing with heavy volleyballs in the pool where there are children and adults get pretty careless with throwing heavy balls around. I feel it’s unnecessary and unsafe. Pools are for swimming as people go there to relax.
Stayed 10 nights in Aug 2024

10/10 Excellent

Eva Hiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service of the staff were amazing and very friendly. Lots of different variety of dining options. Great ocean view of the pool. Great to try different restaurants from the three hotels.
Stayed 3 nights in Aug 2024

10/10 Excellent

Xiao dan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for the vacation time with family
Stayed 4 nights in Aug 2024

10/10 Excellent

Peter W

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Cholavendan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently flew to Cancun and had a wonderful stay at the El CID resort. As the tag line goes, pay for 1 but enjoy the benefits of 3 resorts within EL CID. We stayed at the Marina at El CID which is older compared to the Ventus but I am really flattered with the customer service and have only good things to say. For those who travel with young kids or elderly, this is the best place. My mom was on a wheel chair but had no problem accessing around the resort. The staff at EL CID are great and very courteous. They are all super nice and provide the same care for those really tip or who doesn't. The swim up bar is a great plus. As we enjoy the time at the pool, it is so nice to grab a drink and soak in the hot sun at the pool. I am very satisfied and will definitely return.
Stayed 7 nights in Aug 2024

10/10 Excellent

paula Acaso

Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Quiet. Relaxing. Good customer service. Yummy food French restaurant. Albahar restaurant. Italian. Aakat the best.... I will definitely come back. Freddie, carol, Raul is so helpful
Stayed 5 nights in Aug 2024

10/10 Excellent

Urszula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general great resort.stuff is amazing and pools and dining is really great. The beach is disappointing- nothing like it should be. AC base was in the room and we need to get to used to the sound. Go there! Really nice additional activities like trips and dolphins ate just next to it
Stayed 8 nights in Jul 2024

10/10 Excellent

bogumila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place . Venus and Ventus Ha much modern . Even if you are staying in Marina you can explore them . Staff and service amazing!!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Martha M

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second time coming to this resort. I was sick for the majority of my trip and was grateful that they have a kids club. Actually, their kids club is probably the best out of all of the resorts I’ve stayed at (including a diamond resort). 10/10 and will definitely be back!
Stayed 8 nights in Aug 2024

2/10 Terrible

marina

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property doesn’t have appropriate beaches. They are unsafe and dirty. Nobody spends time on the beach. My children found a condom near the beach lounger. I injured my toe by rock while entering the ocean. The ocean floor is too rocky and unpleasant!!! We have our room cleaned just 4 times in 7 days! They did not provide a free WiFi service for 3 of us, because it is limited! Instead of two queen bedroom they gave us a room with one queen and one murfee beds, and they called this room as a “Luxury Room”. This Hotel Marina El CID Spa & Beach Resort is sucks!
Stayed 8 nights in Jul 2024

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Jul 2024

8/10 Good

Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that for the stay you were able to enjoy all 3 properties. Each were unique. However the biggest issue I had was the lack of a beach that was presented in pictures. The beach was not serene at all and there was a smell from the marina that was overpowering. Tons of rocks in the water.
Stayed 3 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my fourth trip to Hotel Marina El Cid and it did not disappoint! The grounds are beautiful and the staff is friendly and hospitable. They really go above and beyond. We had a great time and are looking forward to returning!
Stayed 7 nights in Jul 2024

8/10 Good

Stephen

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jul 2024

8/10 Good

Parampreet

Liked: Cleanliness, staff & service, property conditions & facilities
It was situated to a lot of tourist attractions that I found quite rewarding. This is the second time I’ve been to this hotel and my experience was nothing short of commendable. I still believe this hotel needs to work on a bit of staff selection at the front desk.
Stayed 5 nights in Jul 2024

10/10 Excellent

JoAnn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe and friendly environment. Staff were excellent and always attentive.
Stayed 4 nights in Aug 2024

10/10 Excellent

Willians Micheletti

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort staff was amazing and options to eat was great. We enjoyed different pools and a beautiful beach close by the hotel (walking). I wish the hotel beach was better and I appreciate the workers cleaning it every single day. You can walk to Delphinus to swim with the Dolphins. Definitely was a great experience.
Stayed 4 nights in Jul 2024

8/10 Good

Gian, Round Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Eli at registration made our checking in 3 reservations a breeze and was accommodating when we requested to change one of the room because of the smell coming from the swamp. They need to clean the pond because it gives a bad stench in the room and when we walk alongside it. The staff and the pool were great, but the food was okay. Room service food and buffet food was okay. Our biggest complaint is the inability to reserve our dinner. For dinner we are limited to the one buffet restaurant that they have and room service. It doesn't make any sense, having 7 restaurants and no availability. There were 17 of use with 6 room reservations and even though we split it up, we still weren't able to get a reservation. The only ones they have is either waaaaay too early or waaaaay too late. I highly suggest calling in three weeks in advance to make a reservation at Kobo. You are able to make one reservation before check in. For some reason, there were no reservations available the next two weeks for it.
Stayed 5 nights in Jul 2024

10/10 Excellent

Mary

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the pool options.
Stayed 7 nights in Jul 2024

10/10 Excellent

Joy Evita, Edmonton

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Liked that it has everything close by like the marina & the other sister resort is walkable. The entertainments every night was a bonus. Had a great time with my family at Marina El Cid.
Stayed 6 nights in Jul 2024