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Hotel Marina El Cid Spa & Beach Resort All Inclusive

4.0 star property
Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square

Photo gallery for Hotel Marina El Cid Spa & Beach Resort All Inclusive

Interior
Standard Suite | View from room
Lobby sitting area
2 outdoor pools, pool loungers
Reception hall

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
The current price is AU$699
includes taxes & fees
13 May - 14 May

Explore the area

Map
Boulevard el Cid Unidad 15, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪3 min drive‬
  • Ojo de Agua Beach
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪12 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪29 min drive‬

Room options

View all photos for Suite, 2 Bedrooms

TV

Suite, 2 Bedrooms

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 207 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

View all photos for Family Room

Family Room | View from room

Family Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Queen Murphy Bed

View all photos for Suite (One Bedroom Suite Platinum)

Premium bedding, minibar, in-room safe, desk

Suite (One Bedroom Suite Platinum)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite With Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite, 1 Bedroom

Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
  • 100 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Junior Suite (Junior Suite Platinum)

View from room

Junior Suite (Junior Suite Platinum)

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Premium bedding
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Studio With Jacuzzi

Studio With Jacuzzi | View from room

Studio With Jacuzzi

Highlights

Balcony
Private indoor hot tub
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Standard Suite

Premium bedding, minibar, in-room safe, desk

Standard Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
TV
Premium bedding
3 bedrooms
Ceiling fan
Private bathroom
  • Ocean view
  • 265 sq m
  • Sleeps 7
  • 2 King Beds and 1 Double Bed

View all photos for Luxury Room

View from room

Luxury Room

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 52 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

View from room

Junior Suite

Highlights

Balcony
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cots/infant beds
TV
Pillow menu
Ceiling fan
  • 53.4 sq m
  • Sleeps 4
  • 1 King Bed and 1 Single Murphy Bed

View all photos for Suite Junior With View

Premium bedding, minibar, in-room safe, desk

Suite Junior With View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Suite Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Family Room -5 Guests- Standard With Pool View

Premium bedding, minibar, in-room safe, desk

Family Room -5 Guests- Standard With Pool View

  • Sleeps 5
  • 2 Double Beds and 1 Queen Bed

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite Superior With Pool View

Premium bedding, minibar, in-room safe, desk

Suite Superior With Pool View

  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Room Deluxe With Pool View

Premium bedding, minibar, in-room safe, desk

Room Deluxe With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Premium With Sea View

Premium bedding, minibar, in-room safe, desk

Suite Premium With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

View all photos for Room Junior With Pool View

Premium bedding, minibar, in-room safe, desk

Room Junior With Pool View

  • Sleeps 4
  • 1 Queen Bed and 1 King Bed

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About the area

Puerto Morelos

An all-inclusive stay in Puerto Morelos awaits you at Hotel Marina El Cid Spa & Beach Resort All Inclusive. You'll be within a 10-minute walk of Arrecife de Puerto Morelos National Park and 2.3 km (1.4 mi) from Puerto Morelos Artists’ Cooperative. Highlights at this beachfront property include 5 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering can include beachside massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The restaurant, Hacienda Arrecife, serves Mexican cuisine and is open for breakfast, lunch and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site marina and free kids' club. Business travelers can take advantage of a meeting room, a conference centre, and a business centre. Other amenities include a gym, a Turkish bath/hammam and a hot tub. .Within a 15-minute drive of this 4-property class Puerto Morelos property, attractions include Puerto Morelos Town Square and Puerto Morelos Beach.

What's nearby

  • Puerto Morelos Artists’ Cooperative - 3 min drive - 2.2 km
  • Puerto Morelos Town Square - 3 min drive - 2.4 km
  • Ojo de Agua Beach - 7 min drive - 2.5 km
  • Sanctuary of Hope and Time Capsule - 10 min drive - 6.8 km
  • Puerto Morelos Beach - 12 min drive - 5.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 29 min drive

Restaurants

  • ‪Ile de France - ‬3 min walk
  • ‪Arrecife Restaurant - ‬5 min walk
  • ‪La Alhambra - ‬2 min walk
  • ‪Trattoria D'Gulio - ‬2 min walk
  • ‪Zan-Za Bar - ‬3 min walk

About this property

Hotel Marina El Cid Spa & Beach Resort All Inclusive

Family fun on the beach, with 2 outdoor pools, near Puerto Morelos Town Square
Hotel Marina El Cid Spa & Beach Resort All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Hotel Marina El Cid Spa & Beach Resort All Inclusive, you'll find a full-service spa, a marina, and 2 outdoor swimming pools. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar.

A business centre and a meeting room are available. A children's pool, a hot tub, and a fitness centre are also featured at the family-friendly Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Smoking is allowed in designated areas at this Colonial Puerto Morelos property.

  • 500 guestrooms or units
  • 4 levels
  • 12 buildings
  • 5 dining venues
  • 2 bars or lounges
  • Built in 2006
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Terrace on the roof
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Hotel Marina El Cid Spa & Beach Resort All Inclusive offers 500 air-conditioned accommodations with a safe and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. Satellite televisions are provided. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include a shower, complimentary toiletries and hairdryers. Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis.
Guests can indulge in a pampering treatment at the property's full-service spa. Massages are available on the beach and in the spa. Other services include facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 6 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Similar properties

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Ventus Ha at Marina El Cid Spa & Beach Resort

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  • Hot tub
  • All-inclusive
  • Spa
4.5 out of 5, Wonderful, 882 reviews
The price is AU$633
includes taxes & fees
13 May - 14 May
Ventus Ha at Marina El Cid Spa & Beach Resort

Property amenities

Internet

  • Available in all rooms: Internet access

Food and drink

  • 2 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Alhambra
  • El Alcazar
  • Hacienda Arrecife
  • La Marina
  • Tratorria Da'Gulio

Things to do

  • 2 outdoor pools
  • Children's pool
  • Ecotours
  • Fishing
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Kayaking
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Surfing/bodyboarding
  • TV in common areas
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • Marina
  • On the beach
  • Pool loungers
  • Rooftop terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector and a smoke detector
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Reservations are needed for massage services. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Marina Cid
Marina El Cid Spa Beach Puerto Morelos
El Cid Puerto Morelos
Marina El Cid Spa Beach All Inclusive Puerto Morelos
Hotel Marina El Cid Spa & Beach Puerto Morelos
Hotel Marina El Cid Spa And Beach Resort
ina Cid Inclusive Puerto More
Marina El Cid Spa Beach

Frequently asked questions

What is the cancellation policy at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

As of 18 Apr 2025, prices found for a 1-night stay for 2 adults at Hotel Marina El Cid Spa & Beach Resort All Inclusive on 13 May 2025 start from AU$699.25, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Hotel Marina El Cid Spa & Beach Resort All Inclusive?

The closest beach to Hotel Marina El Cid Spa & Beach Resort All Inclusive is Maroma Beach (13.5 km).

Is there a spa on site at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, there is an onsite spa at Hotel Marina El Cid Spa & Beach Resort All Inclusive. It has a hot tub and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Hotel Marina El Cid Spa & Beach Resort All Inclusive have a pool?

Yep, and guests recommend it! Hotel Marina El Cid Spa & Beach Resort All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a coldie from the bar.

What luxury perks are available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Hotel Marina El Cid Spa & Beach Resort All Inclusive features 2 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Hotel Marina El Cid Spa & Beach Resort All Inclusive a romantic place to stay?

1 hot tub and ocean-view dining, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel Marina El Cid Spa & Beach Resort All Inclusive.

Is Hotel Marina El Cid Spa & Beach Resort All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Hotel Marina El Cid Spa & Beach Resort All Inclusive is a hit with families.

Is there a free airport shuttle available at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, Hotel Marina El Cid Spa & Beach Resort All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Yep, they've got a poolside bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Hotel Marina El Cid Spa & Beach Resort All Inclusive?

No, pets and service animals are not allowed.

Hotel Marina El Cid Spa & Beach Resort All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1174 out of 2052 reviews
Rating 8 - Good. 515 out of 2052 reviews
Rating 6 - Okay. 214 out of 2052 reviews
Rating 4 - Poor. 77 out of 2052 reviews
Rating 2 - Terrible. 72 out of 2052 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Robert Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Ventus Ha side. It was quiet. Clean. Rooftop pool. Everything we wanted.
Stayed 7 nights in Jan 2025

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thumbs up
Stayed 5 nights in Jan 2025

8/10 Good

precious Obrutshe, Oshawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2025

10/10 Excellent

Weijian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had wonderful time and enjoy everything there.
Stayed 5 nights in Jan 2025

10/10 Excellent

Sébastien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome! Meals were tasty! Maybe a bit complicated for the “à la carte” restaurants, you need to be real quick to make your reservation or else you will eat at 9:30pm, but nothing to make me substrat a star! Suite was spacious, spotless and housekeeping very efficient! Koodos for the 24hr room service! Will definitely return in the future!
Stayed 7 nights in Jan 2025

10/10 Excellent

Matthew

Stayed 9 nights in Dec 2024

2/10 Terrible

Mai Lee

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Was not family friendly at all like they have stated on their site. I was not able to get rooms close with my kids, not even in the same building, and I was asked to pay $200 dollars more if I wanted to stay in the same building as my kids. There was one lobby bartender that was mad at our kids for getting drinks and he was even mad at me for getting a virgin mix drink. I was told by him the whole mix drink menu could not be made into virgin drinks when other days I could get it in virgin drinks with a different bartender. If we had 6 or more people every time we went to eat at the buffet restaurant we had to wait, and they would let a couple groups of people behind us with 2-3 people go before us even when we said we all didn't have to sit together at a table. We could never reserve a night to have dinner at 5 to 8 pm because we had too many people. They only had reservations for us after 9:00pm so all our dinner reservations were always at 9:00 and 9:30 and we were only able to reserve dinner 3 nights out of our 5 nights there because reservations were all full and booked and it was only our 2nd day there when we reserved for our dinners. I asked to talk to a manger, and he didn't seem to care about my concerns making it seem like he didn't want to address it to his employees about good customer services. I don't recommend families going to this hotel.
Stayed 5 nights in Jan 2025

6/10 Okay

sangmin

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I was disappointed by how different the photos and real rooms look. Also the rooms smelt really funky. I coudln't get used to it, and it bothered me in my sleep quite a bit. Also, I got a crap load of acne on one side of my face that I sleep on, so i question how clean the bed sheets were too.
Stayed 4 nights in Jan 2025

10/10 Excellent

Marleni

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved my stay here! Staff was very friendly. Unfortunately, there was a bad odor where the little creek is, but there isn’t much they can do about that. Overall, great experience and highly recommend it. Food was the best I’ve ever had at an all inclusive resort. Many food options and plenty of events to keep you entertained.
Stayed 6 nights in Jan 2025

4/10 Poor

Ge, Sheboygan

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Staff didn’t speak English well, terrible service. Not many food choices. Same food at every restaurant every day.
Stayed 5 nights in Jan 2025

6/10 Okay

Peter

Stayed 6 nights in Jan 2025

10/10 Excellent

Yisel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time at this El Cid hotel and definitely coming back. Love the food and the service, and it is a beautiful area surrounded by amazing nature.
Stayed 7 nights in Dec 2024

10/10 Excellent

Sandra Echevarria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my second visit to this particular resort. Everything is excellent. The service, the rooms, the property and the food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Charles

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities are excellent, it is a high class resort. The food, pool, maintenance and friendliness of the staff is 5 star. The El Cid and Ventus are connected and there is no barrier or marker between the two, so it is really just one big complex. You have to go through a dirt road from Puerto Morelos to get to the site and the taxi fee to get to and from the facility is doubled or tripled the local rate and highly controlled another downside is the beach which is not really worth using since it has gigantic sand bags and turbulent water. If you want to stay on-site and don't need a beach, this place has everything you need. Kudos for all they do to make birthdays special.
Stayed 1 night in Dec 2024

8/10 Good

SHAUNA TAYLOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for families. Buffet is very kid friendly- a la carte restaurants are better for adults. Rooms are clean, staff is very accommodating. Don’t let them suck you into HAVING to meet with guest services when you arrive for the long presentation to purchase packages. They called and woke us up two days in a row because we were too tired and hungry to sit with them after a long day of travel. Just tell them right away while checking in that you’re not interested. If you want excursions go to the Expedia desk or towel desk by the main pool for help
Stayed 7 nights in Dec 2024

6/10 Okay

Johnobinna

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property is clean, the food is great, and the service was excellent all until Christmas eve. I had reached out at the beginning of December via email to the concierge about pricing and the process for guest passes for my parents who would be visiting us at the resort on Christmas eve and Christmas day to see their grandchild, as they are already spending time in Mexico for the holiday. They gave us the price for half day pass and full day pass. The day prior to Christmas eve, I checked again at the front desk, and requested to pay ahead of time for my parents arrival the next day. I was told the guests need to be present in order to issue the day passes and they need to present their IDs, and they explained and wrote down the pricing information-which was consistent with the email I received almost 1 month prior. I was advised to call security when my parents were 30 minutes away so that they can be let into the resort until I meet them at reception and sort out the guest passes. Upon my parents arrival, the front desk said they cannot issue guest passes on Christmas eve and Christmas day this is policy. My parents had rented a car, driven 5 hours, spent thousands of dollars to meet us. Shocked and upset, I requested to speak to the manager but he was no help. Finally he called someone and then he significantly raised the price of the day passes per person, per day. Be careful, they are shifty.
Stayed 6 nights in Dec 2024

8/10 Good

Ryan Athol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time here and my family and I had an absolute blast!
Stayed 7 nights in Dec 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The resort is quite nice and fun for the family. Plenty of food options. The diving pool was amazing for the kids (and me). We were on the beach if needed but didn’t spend a lot of time there. Although swimmable it just wasn’t the most appealing….but it was okay. The pools were the place to be for us. The option to move freely between three different adjacent hotels was very nice. A different vibe at each. Staff was good and mostly helpful. We were a bit disappointed upon arrival that nobody really helped us or told us where to go. We eventually found our room and it actually belonged to somebody else! The hotel made up for it by upgrading our room. We also didn’t love the amount of sales pitches (often not very transparent) in the lobby. People were nice but it was overwhelming and difficult to determine if worth it. We tried a couple where they give discounts for tours and in the end they weren’t worth it. I just wanted to point out the few negatives so others can avoid but really overall the stay was excellent.
Stayed 6 nights in Dec 2024

10/10 Excellent

Yesun, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
so good
Stayed 5 nights in Dec 2024

10/10 Excellent

youngho

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Several restaurants nd good food, many shows
Stayed 5 nights in Dec 2024

2/10 Terrible

Juanita

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The. Absolute. Worse. Stay! I don’t even know where to start. Be prepared to walk a very far way as the resort is large. The property and staff really don’t care about you. The bar tenders got grouchy for having to make a beverage at 8:50 when they don’t close until 9. The resort shuts down completely by 10. There is nothing to do for entertainment. The try and provide entertainment at the big pool (which is so cold - the ocean is warmer) and the employees just yell into the microphone. It gets old and tiring. Pool chairs are saved as early as 6 am and NOBODY enforces the hour limit. Buffet food is terrible and so are the waiters. They take the drink orders and never return. We booked the bell hops to pick up our items at 11:30 for checkout at 12, and they never showed up. The beach sucks. They have big barriers in the ocean and it takes away from the beauty of the waters. The resort lacks amenities. We stayed for 10 days and wanted to go home after 4! We will never stay with the name again.
Stayed 10 nights in Dec 2024

8/10 Good

YOSUP

Liked: Cleanliness, staff & service, property conditions & facilities
...
Stayed 5 nights in Dec 2024

2/10 Terrible

jaesung

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Never go Cancun, never choose this hotel

I can't agree with the high ratings of this hotel. I wonder if they have 1 staff for 30 guests. Even though They are lazy, and they don't keep their promises. And if you ask for service, you will be ignored. This hotel adds to the annoying, it already stressful atmosphere of Cancun. I did say good bye Cancun.I will never visit again Cancun. If you have any plan to visit Carib, consider using Cruise. More fun more cheap.
Stayed 2 nights in Dec 2024

6/10 Okay

Zulema

Travelled with family
Disliked: Amenities
Overall the resort was nice and clean but I did have a couple issues that would’ve deterred me from choosing this resort. 1. Upon checking in I was told in order to have dinner in one of the restaurants, I needed reservations. I attempted to make reservation and every restaurant included in resort was booked for most of the days we were there which was upsetting. Fortunately, we were able to get into one of the restaurants but after some wait time. 2. They only provided internet access to 2 of our 3 guests and we needed to pay an extra fee for every extra guest. 3. On our last night we arrived from one of our excursions and found bugs and a cockroach in our bathroom. I called front desk to have someone check out the bugs and they refused, said they could have someone fumigate the room in the morning and refused to come check out the room. I understand that it was late but it would’ve been nice to have someone check and clean it up for us. 4. It was not very convenient to the main hotel area and a lot of water adventures are offered like parasailing or kayaking like in other beach/resort areas.
Stayed 5 nights in Dec 2024