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JW Marriott Marquis Miami

5.0 star property
Luxury hotel with 3 restaurants and full-service spa

Photo gallery for JW Marriott Marquis Miami

Exterior
Interior detail
Property amenity
2 bars/lounges
Premium bedding, down duvets, minibar, in-room safe

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Hot tub
  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Housekeeping
The current price is AU$567
includes taxes & fees
5 May - 6 May

Explore the area

Map
255 Biscayne Boulevard Way, Miami, FL, 33131
  • Bayfront Park
    ‪6 min walk‬
  • Brickell City Centre
    ‪9 min walk‬
  • Bayside Marketplace
    ‪13 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking (View)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 45 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Corner (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking, Corner (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking, City View

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 46 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Suite, 1 Bedroom, Corner

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • 99 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Concierge Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Concierge Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View (Concierge Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, City View (Concierge Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Accessible, Tub)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds (Concierge Lounge Access)

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Double Beds (Concierge Lounge Access)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • City view
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds

Executive Suite, 1 Bedroom, Non Smoking, City View (Hearing Accessible)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

Executive Suite, 1 Bedroom, Non Smoking, City View (Mobility/Hearing Access, Roll-In Shwr)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Premium bedding
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 1 Bedroom, Non Smoking, City View

Executive Suite, 1 Bedroom, Non Smoking, City View | Living room

Executive Suite, 1 Bedroom, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • 98 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Non Smoking, City View

Junior Suite, 1 Bedroom, Non Smoking, City View | Living room

Junior Suite, 1 Bedroom, Non Smoking, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Smart TV
Hypo-allergenic bedding
Pillow menu
Down duvet
  • City view
  • 71 sq m
  • Sleeps 4
  • 1 King Bed

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Exterior

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About the area

Miami

A luxury stay in the heart of Miami awaits you at JW Marriott Marquis Miami. Within just a 10-minute stroll, you'll find popular attractions like Downtown Miami Shopping District and Brickell City Centre. Highlights at this hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and detox wraps along with aromatherapy and Ayurvedic treatments. The restaurant, Boulud Sud Miami, serves Mediterranean cuisine and is open for lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and sauna. 42000 square feet (3902 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6:30 AM and 11:00 AM. There's also the convenience of valet parking. .Within a 15-minute walk of this 5-property class Downtown Miami hotel, attractions include Bayside Marketplace and Bayfront Park.

What's nearby

  • Bayfront Park - 6 min walk - 0.5 km
  • Brickell City Centre - 9 min walk - 0.8 km
  • Bayside Marketplace - 13 min walk - 1.1 km
  • Kaseya Center - 16 min walk - 1.4 km
  • Port of Miami - 4 min drive - 3.1 km

Getting around

  • Riverwalk Metromover Station - 4 min walk
  • Hialeah Market Station - 10 min drive
  • Miami International Airport (MIA) - 21 min drive

Restaurants

  • ‪W Miami - ‬5 min walk
  • ‪Epic Lobby - ‬1 min walk
  • ‪La Granja - ‬3 min walk
  • ‪Zuma Miami - ‬1 min walk
  • ‪Miami Sound Bar - ‬3 min walk

About this property

JW Marriott Marquis Miami

Luxury hotel with 3 restaurants and full-service spa
JW Marriott Marquis Miami offers its guests a full-service spa, an outdoor pool, and a health club. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. Event space at this hotel measures 42000 square feet (3902 square metres) and includes conference space. A hot tub, a sauna, and multilingual staff are also featured at the luxury JW Marriott Marquis Miami. For a fee, parking is available.

This 5-star Miami hotel is smoke free.

  • 1 building
  • 313 guestrooms or units
  • 41 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 42000 sq ft of conference space
  • 3902 sq. m of conference space
  • Built in 2010
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Coffee shop
JW Marriott Marquis Miami offers 313 accommodations with iPod docking stations and minibars. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with premium cable channels and Netflix. Bathrooms include a separate bath and shower, bathrobes, designer toiletries and complimentary toiletries.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary weekday newspapers and telephones. Additionally, rooms include laptop-compatible safes and espresso makers. Fridges, hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided on a daily basis.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic.

Languages

English, French, Portuguese, Spanish

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The price is AU$416
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 12.95 per night)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Valet parking on site (USD 62 per day; includes in/out privileges)

Food and drink

  • Daily full breakfast available 6:30 AM to 11:00 AM for a fee: USD 5 to 20 per person
  • 2 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Boulud Sud Miami
  • Intermezzo
  • Met Cafe & Bar
  • ThreeFortyFive

Things to do

  • Basketball
  • Billiards/pool table
  • Bowling alley
  • Fitness classes
  • Full-service spa
  • Golf lessons
  • Health club
  • Hot tub
  • Outdoor pool
  • Sauna

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 42,000 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • 50-inch smart TV with premium cable channels
  • IPod dock
  • Netflix

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free weekday newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 39.55 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 20 per person
  • Fee for in-room wireless Internet: USD 12.95 per night (rates may vary)
  • Valet parking fee: USD 62 per day (in/out privileges)
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 6:00 PM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Jw Marquis Miami
Jw Marriott Marquis
JW Marriott Marquis Miami Hotel
Jw Marriott Marquis Hotel Miami
Jw Marriott Marquis Miami
Jw Miami Marriott Marquis
Marriott Jw Marquis Miami
Marriott Jw Miami Marquis
Marriott Miami Jw
Miami Marquis Marriott
Jw Marriott Marquis Miami Hotel Miami
Jw riott quis Miami Miami
JW Marriott Marquis Miami Hotel
JW Marriott Marquis Miami Miami
JW Marriott Marquis Miami Hotel Miami

Frequently asked questions

What is the cancellation policy at JW Marriott Marquis Miami?

JW Marriott Marquis Miami offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at JW Marriott Marquis Miami?

As of 23 Apr 2025, prices found for a 1-night stay for 2 adults at JW Marriott Marquis Miami on 5 May 2025 start from AU$505.51, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at JW Marriott Marquis Miami?

Yep, JW Marriott Marquis Miami has valet parking with in/out privileges for USD 62 per day.

Are there any beaches close to JW Marriott Marquis Miami?

The closest beach to JW Marriott Marquis Miami is Rickenbacker Causeway Beach (5.1 km).

Is there a spa on site at JW Marriott Marquis Miami?

Yep, there is an onsite spa at JW Marriott Marquis Miami. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does JW Marriott Marquis Miami have a pool?

JW Marriott Marquis Miami has an outdoor pool. The pool is open 6:00 PM to 10:00 PM.

What luxury perks are available at JW Marriott Marquis Miami?

JW Marriott Marquis Miami features a full-service spa, a health club and an outdoor pool. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes JW Marriott Marquis Miami a romantic place to stay?

1 hot tub and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at JW Marriott Marquis Miami.

Is JW Marriott Marquis Miami family-friendly?

You bet! With amenities such as a deli and an on-site bowling alley, as well as free infant beds in the guestrooms, it's no surprise that JW Marriott Marquis Miami is a hit with families.

Does JW Marriott Marquis Miami serve breakfast?

Sure does, full brekkie is available daily between 6:30 AM and 11:00 AM.

Is there a free airport shuttle available at JW Marriott Marquis Miami?

No, JW Marriott Marquis Miami does not offer an airport shuttle service.

Is there a bar or restaurant at JW Marriott Marquis Miami?

Yep, you can grab a meal at JW Marriott Marquis Miami's onsite restaurant that serves Mediterranean cuisine.

What time are check-in & check-out at JW Marriott Marquis Miami?

Check-in begins at 4:00 PM. Check-out time is noon.

Are pets allowed at JW Marriott Marquis Miami?

No, pets are not allowed.

JW Marriott Marquis Miami Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 598 out of 1000 reviews
Rating 8 - Good. 210 out of 1000 reviews
Rating 6 - Okay. 77 out of 1000 reviews
Rating 4 - Poor. 60 out of 1000 reviews
Rating 2 - Terrible. 55 out of 1000 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

2/10 Terrible

Elvina

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very horrible staff and customer service. Not reliable hotel.
Stayed 1 night in Dec 2024

10/10 Excellent

Derrick

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Bryce

Liked: Cleanliness, staff & service, property conditions & facilities
Great service and accommodation.
Stayed 2 nights in Dec 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent will stay there again.
Stayed 1 night in Jan 2025

10/10 Excellent

Aimee

Stayed 1 night in Dec 2024

4/10 Poor

Leonardo

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Will not return
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Marco César

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
I paid for a room with 2 beds. however the hotel was full. I got a room with 1 bed for 3 adults.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Arsen

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort

Worst service ever

This was the worst experience I ever had in my life. I had to sleep on the floor with my son. We booked 2 bed room but they gave us one bed and they did not want to help me at all. I even ask them to bring the small bed to my room, the answer was no. I was charged for 2 bed room but got 1 bed for 4 people. We were dealing for 2.5 hours to get help from hotel.com customer service or front desk in JW Marriott, neither one helped Now me and my son have really bad pain because we were sleeping on the floor.
Stayed 1 night in Dec 2024

10/10 Excellent

Amanda

Stayed 1 night in Dec 2024

8/10 Good

miguel

Liked: Cleanliness, property conditions & facilities, room comfort

Ok Hotel

Great location, the hotel is taking is toll on the years, not to spend 500 dolars a night. The breakfast buffet lacks many items, only one coffe machine, still using plastic water bottles. Room service is very slow, 1 hour to wait at 11, 30 pm??
Stayed 1 night in Dec 2024

6/10 Okay

Wendell

Travelled with family
Liked: Cleanliness, property conditions & facilities
Decent, stylist and great location, but missing personalized customer service.
Stayed 2 nights in Dec 2024

10/10 Excellent

Joanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Yanisee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

8/10 Good

Mariana

Travelled with partner
Liked: Staff & service, property conditions & facilities
Good hotel, great staff. Bar at the hotel and breakfast left a lot to desire. “City view” was another building without much privacy.
Stayed 1 night in Dec 2024

10/10 Excellent

Lynne

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful venue! Would come back just for the hotel. Came with our little family and we loved the pool and the bowling. Conference was next door and Whole Foods around the corner, which made it incredible.
Stayed 4 nights in Nov 2024

6/10 Okay

Saud

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
All the staff is so excellent except one lady name Tina, she answered my call (at your service) i told her thay forgot to but water in the room and i have to get my diabetes medicine .. she shouted at me and I told me we are out of water I told he is there a solution she said go walk to CVS 24/7 by yourself and get water and hang up on me which is too rude and not expected that response from 5 star hotel 😱
Stayed 4 nights in Dec 2024

10/10 Excellent

Mariela

Stayed 2 nights in Dec 2024

10/10 Excellent

Gabriel C

Stayed 5 nights in Nov 2024

10/10 Excellent

Marceliano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic
Stayed 1 night in Dec 2024

8/10 Good

ed

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I check in , my room was not ready, I requested another room so they gave me an inferior room , not equivalent to what I had payed for
Stayed 1 night in Dec 2024

10/10 Excellent

Kevin

Stayed 1 night in Nov 2024

10/10 Excellent

Jannat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Nov 2024