4/10 Poor
Aiasha Bentu Saalim
Travelled with family
1 Jan 2025
Disliked: Cleanliness, property conditions & facilities
We stayed at Gallery One for three days before our cruise. The location was great only a few blocks from the beach and from the Galleria Mall. It is also located on the marina.
After we arrived, we rented a car to get around Ft. Lauderdale. When we arrived back at the property with the car we were told there is only valet parking which was an additional $50 per day. What a scam. Had we known this we would have chosen another hotel. Not only was it expensive, it was inconvenient and cost us extra time as we had to wait 20 minutes to get our car. Secondly, there was a foul garbage smell in the room. We reported it several times but it was never rectified. We had to check out of the room. Lastly, there was a large leak in the bathroom. We also reported this. Housekeeping was sent to inspect, they wiped up the water, but it returned.
I must say, the housekeeping staff and front desk were very friendly and attentive. Unfortunately, they were unable to handle the maintenance problems with the property.
Aiasha Bentu Saalim
Stayed 2 nights in Dec 2024