6/10 Okay
Josip
24 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is exceptionally clean and located in a prime area, making it highly convenient for both tourists and business travelers. The cleanliness of the rooms and common areas meets acceptable standards, but there is a noticeable issue with understaffing. As a result, service can be slow, and requests for assistance or additional amenities may take much longer than expected.
Furthermore, there are some concerns regarding the training and professionalism of the staff. Guests may encounter issues such as being mistakenly charged twice, particularly if the reservation was made online. Additionally, those looking to extend their stay could face complications due to the staff’s lack of familiarity with certain procedures.
In summary, while the hotel’s cleanliness and location are strong positives, the service experience may be hindered by insufficient staffing and a need for better staff training.
Josip
Stayed 2 nights in Sep 2024