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Lotte Hotel Hanoi

5.0 star property
Luxury hotel connected to a shopping centre in Ba Dinh with 4 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Lotte Hotel Hanoi

Indoor pool, outdoor pool
Outdoor banquet area
Premier Suite (Club Lounge Access)
View from property
Exterior

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
    Pool
  • Hot tub
    Hot tub
  • Bar
    Bar
  • Spa
    Spa
  • Gym
    Gym
  • Room service
    Room service

Explore the area

Map
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi
  • Embassy of Japan
    3 min walk
  • Lotte Center Hanoi
    4 min walk
  • West Lake
    20 min walk
  • Hanoi (HAN-Noi Bai Intl.)
    31 min drive

Room options

View all photos for Premier Suite (Club Lounge Access)

Premier Suite (Club Lounge Access)

Premier Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
  • 147 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite (Club Lounge Access)

View from room

Deluxe Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LED TV
Pillow menu
Separate bedroom
Hairdryer
  • 99 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

1 bedroom, minibar, in-room safe, desk

Junior Suite King

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
Separate bath and shower
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

1 bedroom, minibar, in-room safe, desk

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
Separate bath and shower
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe King Room (Club Lounge Access)

City view

Club Deluxe King Room (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior King Suite (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Junior King Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
  • 61 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Room

City view

Deluxe King Room

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Bidet
Hairdryer
Private bathroom
  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Junior Twin Suite (Club Lounge Access)

Club Junior Twin Suite (Club Lounge Access)

Club Junior Twin Suite (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
  • 61 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Club Deluxe Twin Room (Club Lounge Access)

1 bedroom, minibar, in-room safe, desk

Club Deluxe Twin Room (Club Lounge Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
LED TV
Pillow menu
Separate bedroom
Hairdryer
Bidet
  • 42 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Suite Twins

1 bedroom, minibar, in-room safe, desk

Junior Suite Twins

Highlights

Soundproofed
Air conditioning
LED TV
Pillow menu
Separate bedroom
Bidet
Hairdryer
Private bathroom
  • 61 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

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About the area

Hanoi

You'll be connected to a shopping centre at Lotte Hotel Hanoi, and within steps of Embassy of the Republic of Korea and Vincom Center Metropolis. Highlights at this luxury hotel include 4 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at Evian can include massages and mani/pedis. The restaurant, Grill 63, is open for breakfast, lunch and dinner. Pharaohs is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, outdoor swimming pool, gym and Hot tub. 13870 square feet (1289 square metres) of event facilities include conference space, and other business amenities include a business centre. Plus you'll find free Wi-Fi in public areas, a sauna and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle. .Attractions within a 10-minute drive of this 5-property class Ba Dinh hotel include Hoan Kiem Lake and West Lake.

What's nearby

  • Embassy of Japan - 3 min walk - 0.3 km
  • Lotte Center Hanoi - 4 min walk - 0.3 km
  • West Lake - 20 min walk - 1.7 km
  • Ho Chi Minh Mausoleum - 3 min drive - 3.1 km
  • Hoan Kiem Lake - 6 min drive - 4.7 km

Getting around

  • Hanoi Railway Station - 11 min drive
  • Hanoi (HAN-Noi Bai Intl.) - 31 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Delica-Hans - ‬1 min walk
  • ‪Pizza 4Ps Lotte Hanoi - ‬1 min walk
  • ‪Top of Hanoi - ‬1 min walk
  • ‪Shogun - ‬1 min walk

About this property

Lotte Hotel Hanoi

Luxury hotel connected to a shopping centre in Ba Dinh with 4 restaurants
Lotte Hotel Hanoi offers its guests a full-service spa, an indoor pool, and an outdoor pool. There are 4 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

You'll find a business centre on site. Event space at this hotel measures 13870 square feet (1289 square metres) and includes conference space. A health club, a hot tub, and a sauna are also featured at the luxury Lotte Hotel Hanoi. An airport shuttle (available 24 hours) is available for a fee. Self parking is free.

This 5-star Hanoi hotel is smoke free.

  • 318 guestrooms or units
  • 4 dining venues
  • 2 bars or lounges
  • 13870 sq ft of conference space
  • 1289 sq. m of conference space
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • BBQ grill(s)
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • No smoking on site
Lotte Hotel Hanoi offers 318 air-conditioned accommodations with minibars and a safe. A pillow menu is available. 48-inch LED televisions come with cable channels. Bathrooms include a separate bath and shower, slippers, designer toiletries and bidets.

This Hanoi hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Evian. Services include massages and manicures and pedicures.

Languages

English, Korean, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants

Restaurants on site

  • Grill 63
  • Pharaohs
  • Red River
  • Tim Ho Wan
  • Top of Hanoi

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Separate bedroom
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 13,870 square feet of conference space
  • Business centre

Outdoors

  • Barbecue grill

Full-service spa

  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu

Bathroom

  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 48-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property’s outdoor pool is unavailable on the first Monday of every month for cleaning and maintenance.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Lotte Hotel Hanoi

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 5 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for VND 822500.0 per day.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: VND 1474200 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: VND 822500.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation.

We should mention

  • One child aged 5 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Lotte Hotel Hanoi
Lotte Hanoi
Lotte Hotel Hanoi Hotel
Lotte Hotel Hanoi Hanoi
Lotte Hotel Hanoi Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Lotte Hotel Hanoi?

Lotte Hotel Hanoi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Lotte Hotel Hanoi?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Lotte Hotel Hanoi on 29 Nov 2024 start from AU$195.95, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Lotte Hotel Hanoi?

Yep, Lotte Hotel Hanoi has a free self car park.

Is there a spa on site at Lotte Hotel Hanoi?

Yep, Evian is available for guests. You'll enjoy services like massages.

Does Lotte Hotel Hanoi have a pool?

Lotte Hotel Hanoi has an outdoor pool and an indoor pool.

What luxury perks are available at Lotte Hotel Hanoi?

Lotte Hotel Hanoi features a full-service spa, a health club and an outdoor pool.

Is there a free airport shuttle available at Lotte Hotel Hanoi?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Lotte Hotel Hanoi?

Yep, you can grab a meal at Lotte Hotel Hanoi's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Lotte Hotel Hanoi?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Lotte Hotel Hanoi?

No, pets and service animals are not allowed.

Lotte Hotel Hanoi Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 767 out of 1001 reviews" "
Rating 8 - Good. 165 out of 1001 reviews" "
Rating 6 - Okay. 40 out of 1001 reviews" "
Rating 4 - Poor. 12 out of 1001 reviews" "
Rating 2 - Terrible. 17 out of 1001 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

avi

Stayed 3 nights in Aug 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

6/10 Okay

Tat Pui

No coffee machine in rooms ; over priced restaurants ; they should warn the guests not to wear overly casual clothing , sandals or slippers .
Stayed 4 nights in Jun 2024

6/10 Okay

Gevin singh

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Aravind

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was convenient to get to my business meetings
Stayed 1 night in May 2024

10/10 Excellent

lee

Liked: Cleanliness, staff & service, property conditions & facilities
Great service, great room
Stayed 2 nights in May 2024

10/10 Excellent

Choon Mong

Stayed 2 nights in May 2024

10/10 Excellent

Dharmesh

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Loved our stay here
Stayed 2 nights in Apr 2024

10/10 Excellent

omar

Stayed 6 nights in Apr 2024

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice location. Plus shopping center at ground level.
Stayed 4 nights in Mar 2024

10/10 Excellent

Gilles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel and nice location. Big shopping center on ground level.
Stayed 5 nights in Mar 2024

10/10 Excellent

Stig

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Deva

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Lotte Hanoi. The hotel is very clean and the overall environment was very comfortable. The staff were excellent as the service they provided was very friendly and hospitable. The hotel had a lovely view and had great amenities. The hotel is also connected to a department store so it was very convenient to go to for any daily or essential needs. I would recommend this hotel for your stay in Hanoi as it is a great location. Central to hot spots but not dead centre to very busy tourist areas or sites.
Stayed 2 nights in May 2024

6/10 Okay

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is pretty far from the Hanoi old quarter which is inconvenient because most shops, restaurants, and activities are in the old quarter. The property, staff and services are good.
Stayed 1 night in Mar 2024

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel, we were blown away. One minor issue, we had requested later checkout which we were told there was a fee for - that’s fine so we agreed. Then when my husband checked us out, the gentleman said we wouldn’t be charged for the late checkout - we were delighted! Upon arriving home, we actually were charged. Not a huge deal, but we were a bit put off by it.
Stayed 1 night in Mar 2024

10/10 Excellent

Randell

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is one of the best hotels I’ve stayed since I been overseas,staff was very nice and helpful,great food,great living condition,cleaning staff great and check in and check out receptionist was great
Stayed 3 nights in Apr 2024

10/10 Excellent

KE

Stayed 1 night in Apr 2024

10/10 Excellent

tal

Stayed 4 nights in Apr 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I already reviewed this hotel - it is an excellent hotel, with good service, located in the central part of Hanoi but not that close to walk to Hoan Kiem Lake or Old and French Quarters. However if you have the Grab app and Vietnamese SIM card in your phone, getting anywhere is efficient and easy. The only unfavorable point is the overwhelming smell of food in hotel's hallways - it has at least four restaurants on floors 59 and 63 so the smell of food penetrates the hallways and is unpleasant and heavy.
Stayed 1 night in Apr 2024

6/10 Okay

mohammed

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Lotte hotel
Concierge, housekeeping and restaurant staff were great. Location and facilities were great as well. WiFi was horrible - if you are there for work and need to use the internet - good luck.
Stayed 3 nights in Apr 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, friendly and helpful staff, great perks
Stayed 1 night in Mar 2024

10/10 Excellent

Dane, Columbia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent and new property. My room was a corner Junior Club Suite on the 56th floor with floor to ceiling wall windows on two sides, expansive views of West Lake, the Ho Chi Minh Mausoleum, Red River and other parts of Hanoi right in front of me. This room had Club privileges - breakfast, snacks and hors d'oeuvres were served for Club guests on the 59th floor, separately from other hotel guests. The staff was courteous, helpful. Joey, a Club Floor Manager, went out of his way to make my stay wonderful and memorable. Great job, Lotte Hotel Hanoi! If I return I'll stay with you again!
Stayed 5 nights in Mar 2024

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Lotte Hotel in Hanoi are very friendly and helpful. Restaurant in the Hotel are great and good value. Highly recommend staying there.
Stayed 10 nights in Mar 2024

10/10 Excellent

Radhika

Stayed 2 nights in Mar 2024

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024