Sheraton Hanoi Hotel: Reviews & Deals from AU$309

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Lakefront Hanoi hotel in Tay Ho with 2 restaurants

Dates

January 2025

February 2025

Daily buffet breakfast (USD 25 per person)

Outdoor pool, open 6:00 AM to 7:00 PM, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Breakfast available

Spa

Room service

Gym

includes taxes & fees

3 Jan - 4 Jan 2025

Explore the area

K5 Nghi Tam, 11 Xuan Dieu Road, Tay Ho District, Hanoi, 10000

West Lake
1 min walk
Ho Tay Water Park
4 min drive
Dong Xuan Market
4 min drive
Hanoi (HAN-Noi Bai Intl.)
29 min drive

Room options

Select Comfort beds, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Fireplace

Air conditioning

Connecting rooms available

Select Comfort bed

Blackout curtains

Hairdryer

Bathrobes

37.0 sq m
Sleeps 3
1 King Bed

Room, 2 Single Beds

Highlights

Fireplace

Air conditioning

Connecting rooms available

Select Comfort bed

Blackout curtains

Hairdryer

Bathrobes

37 sq m
Sleeps 3
2 Single Beds

Room, 1 King Bed

Highlights

Fireplace

Air conditioning

Connecting rooms available

Select Comfort bed

Blackout curtains

Hairdryer

Bathrobes

37 sq m
Lake view
Sleeps 3
1 King Bed

Room, 2 Single Beds

Highlights

Fireplace

Air conditioning

Connecting rooms available

Select Comfort bed

Blackout curtains

Hairdryer

Bathrobes

37 sq m
Lake view
Sleeps 3
2 Single Beds

Club Room, 1 King Bed

Highlights

Fireplace

Air conditioning

Connecting rooms available

Club Lounge

Select Comfort bed

Blackout curtains

Hairdryer

37 sq m
City view
Sleeps 3
1 King Bed

Club Room, 2 Single Beds

Highlights

Fireplace

Air conditioning

Connecting rooms available

Club Lounge

Select Comfort bed

Blackout curtains

Hairdryer

37 sq m
City view
Sleeps 3
2 Single Beds

37-inch TV with cable channels, fireplace, table football

Executive Suite, 1 Bedroom

Highlights

Separate sitting area

Fireplace

Air conditioning

Connecting rooms available

Executive Lounge

Select Comfort bed

Blackout curtains

67 sq m
Lake view
Sleeps 3
1 King Bed

Club Suite, 1 Bedroom

Highlights

Separate sitting area

Fireplace

Air conditioning

Connecting rooms available

Executive Lounge

Select Comfort bed

Blackout curtains

112 sq m
Lake view
Sleeps 4
1 King Bed

Club Suite, 1 King Bed

Highlights

Separate sitting area

Fireplace

Air conditioning

Connecting rooms available

Executive Lounge

Select Comfort bed

Blackout curtains

123 sq m
City view
Sleeps 4
1 King Bed

Club Suite, 1 King Bed

Highlights

Separate sitting area

Fireplace

Air conditioning

Connecting rooms available

Executive Lounge

Select Comfort bed

Blackout curtains

176 sq m
Lake view
Sleeps 4
1 King Bed

Similar properties

Pool

Spa

Kids pool

Parking included

for 1 room

includes taxes & fees

14 Jan - 15 Jan

About the area

Hanoi

A luxury stay in the heart of Hanoi awaits you at Sheraton Hanoi Hotel. You'll be 3.4 km (2.1 mi) from Dong Xuan Market and 3.4 km (2.1 mi) from Ho Chi Minh Mausoleum. Highlights at this family-friendly hotel include 2 restaurants, a full-service spa and an outdoor swimming pool. .A relaxing day at Oasis Relaxation can include hot stone massages, body scrubs and facials along with aromatherapy and mani/pedis. The buffet restaurant, Oven D'or, is open for breakfast, brunch, lunch and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the gym, outdoor tennis court, sauna and kids' swimming pool. 14854 square feet (1380 square metres) of event facilities include 10 meeting rooms and a conference centre, and other business amenities include limo/town car service and coworking space. Plus you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Buffet breakfast is available daily between 6:30 AM and 10 AM. There's also free self parking, along with the convenience of an airport shuttle. .With a stay at this 5-property class Tay Ho hotel, you'll be 4 km (2.5 mi) from Quan Chuong Gate and 4.3 km (2.7 mi) from Hoan Kiem Lake.

What's nearby

Ho Chi Minh Mausoleum - 4 min drive
Dong Xuan Market - 4 min drive
Quan Chuong Gate - 4 min drive
Hoan Kiem Lake - 5 min drive
St. Joseph's Cathedral of Hanoi - 6 min drive

Getting around

Hanoi Long Bien Station - 8 min drive
Ga Co Loa Station - 14 min drive
Hanoi (HAN-Noi Bai Intl.) - 29 min drive

Restaurants

‪Oven D'or Restaurant - ‬3 min walk
‪Sheraton Hanoi Lobby Lounge - ‬3 min walk
‪The Slavic Teahouse - ‬2 min walk
‪Sheraton Club Lounge - ‬3 min walk
‪Hanoi Taco Bar - ‬1 min walk

About this property

Sheraton Hanoi Hotel

Lakefront Hanoi hotel in Tay Ho with 2 restaurants

Sheraton Hanoi Hotel offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the pool bar. A computer station is on site and WiFi is free in public spaces.

10 meeting rooms, coworking spaces, and limo/town car service are available. Event space at this hotel measures 14854 square feet (1380 square metres) and includes a conference centre. A children's pool, a health club, and a sauna are also featured at the luxury Sheraton Hanoi Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 5-star Hanoi hotel.

1 building

299 guestrooms or units

18 levels

2 dining venues

Conference rooms

14854 sq ft of conference space

1380 sq. m of conference space

Built in 2004

Deli

Poolside lounge chairs

Umbrellas for the pool

Conference centre

Breakfast available (surcharge)

Coffee in lobby

Dry cleaning

Self-service laundry

Front desk (24 hours)

Express check-in

Express check-out

Staff members are multilingual

Storage area for luggage

Front desk safe

Car service

Tour and ticket information

Concierge

Wedding services available

Pool or billiards table

Terrace

Garden

Gift shop

Computer for guest use

Newspapers in lobby (free)

On-site shopping

Bellhop

Lift

Smoking in designated areas

Water dispenser

Bar by the pool

Sheraton Hanoi Hotel offers 299 accommodations with fireplaces and minibars. Beds feature Select Comfort mattresses. Televisions come with cable channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

Oasis Relaxation has 3 treatment rooms. Services include hot stone massages, facials, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property

This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Chinese (Mandarin), Dutch, English, Japanese, Korean, Vietnamese

Property amenities

Internet

Available in all rooms: Free WiFi
Free in-room WiFi has a 3-device limit
Available in some public areas: Free WiFi

Parking and transport

Height restrictions apply for on-site parking
24-hour return airport shuttle on request for a surcharge
Limo/town car service
Free self parking on site
Limited on-site parking
Wheelchair-accessible parking and van parking available

Food and drink

Daily buffet breakfast available 6:30 AM to 10 AM for a fee: USD 25 for adults and USD 12.50 for children
2 restaurants
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Snack bar/deli

Restaurants on site

Hemispheres
Lobby Lounge
Oven D'or

Things to do

Billiards/pool table
Children's pool
Designer stores
Fitness classes
Foosball table
Full-service spa
Health club
Outdoor pool
Outdoor tennis court
Sauna
Shopping
Steam room
Yoga classes

Family friendly

Children's pool
Highchair
Laundry facilities
Outdoor pool
Rollaway/extra bed (surcharge)
Snack bar/deli

Conveniences

24-hour front desk
ATM
Free newspapers in lobby
Gift shop/newsstand
Laundry facilities
Luggage storage
Safe at front desk
Water dispenser

Guest services

Change of bedsheets (on request)
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Turndown service
Wedding services

Business services

10 meeting rooms
Computer station
Conference centre (14,854 square foot of space)
Coworking space

Outdoors

Garden
On a lake
Outdoor entertainment area
Pool loungers
Pool umbrellas
Terrace
Vegetable garden

Full-service spa

3 treatment rooms
Aromatherapy
Body scrubs
Facials
Hot stone massages
Manicures/pedicures
Sauna
Spa open daily
Steam room

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices in meeting rooms
Braille/raised signage
Lever door handles
Lift
Low-height electrical sockets in bathroom
Stair-free path to entrance
Visual fire alarm
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Room amenities

Bedroom

Bedsheets provided
Blackout drapes
Rollaway/extra bed (surcharge)
Select Comfort mattress

Bathroom

Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Shower/bathtub combination
Slippers
Towels provided

Entertainment

37-inch TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Air conditioning (climate-controlled)
Cleaning products are eco-friendly
Connecting rooms available
Desk
Electrical adapters
Energy-saving switches in guestrooms
Fireplace
Iron/ironing board
Laptop workspace
LED lighting
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Express check-in available

Minimum check-in age - 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation

The check-in location differs from the property location; go to: [Club Lounge]

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 11 February 2025 to 6 April 2025 (completion date subject to change). The following areas are affected:

Fitness facilities
Sauna
Swimming pool

During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sheraton Hanoi Hotel

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for USD 35.31 per night.

Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: from approximately USD 25 for adults and from USD 12.5 for children
Airport shuttle fee: USD 120 per vehicle (return, maximum occupancy 8)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: USD 35.31 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards and cash

This property uses wind and solar energy, plus eco-friendly cleaning products

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

We should mention

Pool access available from 6:00 AM to 7:00 PM
Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child aged 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
Free in-room WiFi has a 3-device limit.

Property is also known as

Hanoi Hotel Sheraton

Hanoi Sheraton

Hanoi Sheraton Hotel

Hotel Sheraton Hanoi

Sheraton Hanoi

Sheraton Hanoi Hotel

Sheraton Hotel Hanoi

Sheraton Hotel Hanoi Hotel

Sheraton Hanoi Hotel Hotel

Sheraton Hanoi Hotel Hanoi

Sheraton Hanoi Hotel Hotel Hanoi

Frequently asked questions

What is the cancellation policy at Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Sheraton Hanoi Hotel?

As of 31 Dec 2024, prices found for a 1-night stay for 2 adults at Sheraton Hanoi Hotel on 3 Jan 2025 start from AU$309.41, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Sheraton Hanoi Hotel?

Yep, Sheraton Hanoi Hotel has a free self car park. Onsite parking is limited.

Is there a spa on site at Sheraton Hanoi Hotel?

Yep, Oasis Relaxation is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as hot stone massages.

Does Sheraton Hanoi Hotel have a pool?

Sheraton Hanoi Hotel has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 7:00 PM. The property will be renovating the swimming pool from February 11 2025 until April 6 2025 (completion date subject to change).

What luxury perks are available at Sheraton Hanoi Hotel?

Sheraton Hanoi Hotel features a full-service spa, a health club and an outdoor pool. All guestrooms come with Select Comfort beds, 24-hour room service and fireplaces.

What makes Sheraton Hanoi Hotel a romantic place to stay?

Al fresco dining and couples dining, as well as comfy beds and fireplaces in the guestrooms, help set the scene for a romantic weekend at Sheraton Hanoi Hotel.

Is Sheraton Hanoi Hotel family-friendly?

You bet! With amenities such as a children's pool and children's meals, as well as highchairs in the guestrooms, it's no surprise that Sheraton Hanoi Hotel is a hit with families.

Does Sheraton Hanoi Hotel serve breakfast?

Yep, buffet brekkie is offered daily from 6:30 AM to 10 AM.

Is there a free airport shuttle available at Sheraton Hanoi Hotel?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Sheraton Hanoi Hotel?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Sheraton Hanoi Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Sheraton Hanoi Hotel?

No, pets and service animals are not allowed.

Sheraton Hanoi Hotel Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

6/10 Okay

Kirupamoorthy

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness

It’s not worth for the price they charge from the guest, particularly foods.

Stayed 6 nights in Aug 2024

10/10 Excellent

Zachary

31 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at the Sheraton Hanoi Hotel. I found it to be within a 30 minute walk of the major sites on West Lake near the parliament building. The side streets were also full of amazing food stalls, cool vintage stores and other shopping options which was great. The staff were all amazing and full of suggestions on things to do. And, the travel desk was amazing at setting up some day tours around the city and nearby, including private transportation, which made getting around easy. Would recommend if you’re staying in Hanoi!

Stayed 5 nights in Jul 2024

10/10 Excellent

Allen, MORROW

7 July 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super nice Hotel

Stayed 4 nights in May 2024

10/10 Excellent

Andrew

Business traveller

4 June 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very Good Hotel for Business Travel and Meetings

20 minutes from No Bai Airport. In a nice district with easy access to sightseeing. A long walk of you are up to it otherwise a 10 to 20 minute drive to central attractions.

Stayed 2 nights in May 2024

10/10 Excellent

john

27 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotrl

Excellent hotel.lovely staff.

Stayed 4 nights in May 2024

6/10 Okay

Nia

Travelled with group

8 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, room comfort

Stayed 7 nights in Feb 2024

10/10 Excellent

Pankaj

Travelled with family

13 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Overall Stay

Overall stay was awesome. Very nice property, food is good, breakfast spread is nice, staff very helpful and nice room.

Stayed 2 nights in Jan 2024

10/10 Excellent

Sreekala

26 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful stay and staff were so helpful and accommodate every reasonable request. If you want to have a peaceful vacation , strongly recommend this place.

Stayed 1 night in Nov 2023

10/10 Excellent

David

Travelled with family

24 Oct 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff members were amazing. The breakfast area was lovely and they handled our son's wedding event brilliantly well.

Stayed 2 nights in Oct 2023

10/10 Excellent

Rodolfo

Travelled with partner

21 Sept 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is one of few full service hotels with spacious floor plan. I like and enjoyed my stay. Thank you!

Stayed 2 nights in Aug 2023

10/10 Excellent

June

Travelled with family

9 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

All staff members were friendly and helpful. Location is not convenient to old/French quarter.

Stayed 3 nights in May 2023

8/10 Good

SUREKHA

Travelled with group

4 Apr 2023

Stayed 2 nights in Apr 2023

4/10 Poor

Lisa

Business traveller

17 Mar 2023

Disliked: Staff & service, property conditions & facilities, room comfort

Stayed 1 night in Mar 2023

8/10 Good

TAPAN

6 Mar 2023

Liked: Cleanliness, staff & service, room comfort

Stayed 8 nights in Feb 2023

10/10 Excellent

Louisa

25 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just lovely this hotel

Everything was amazing, the team took great care of me, I could not ask for a better stay

Stayed 1 night in Feb 2023

10/10 Excellent

Hyungshin

25 Jan 2023

Stayed 1 night in Jan 2023

10/10 Excellent

yangcheolho

Business traveller

14 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2022

8/10 Good

Dave

Business traveller

8 Dec 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2022

8/10 Good

Hisako

Travelled with family

6 Nov 2022

Liked: Cleanliness, staff & service

It was ok only. Towels were hard.

Stayed 1 night in Nov 2022

10/10 Excellent

David, Arcadia

Travelled with partner

12 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Top level hotel in Hanoi.

Stayed 1 night in Aug 2022

10/10 Excellent

Fausta

Travelled with family

11 Oct 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Great Stuff and good food and accommodation

Stayed 4 nights in Oct 2022

8/10 Good

Mandy

26 Aug 2022

Stayed 6 nights in Aug 2022

8/10 Good

Verified traveller

Business traveller

19 Aug 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 11 nights in Aug 2022

10/10 Excellent

Laurence

Travelled with family

21 May 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in May 2022

10/10 Excellent

Dan

23 Apr 2022

Stayed 5 nights in Apr 2022

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Sheraton Hanoi Hotel

Photo gallery for Sheraton Hanoi Hotel

Reviews

Excellent

Popular amenities

Explore the area

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed

Highlights

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Highlights

View all photos for Room, 1 King Bed

Room, 1 King Bed

Highlights

View all photos for Room, 2 Single Beds

Room, 2 Single Beds

Highlights

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed

Highlights

View all photos for Club Room, 2 Single Beds

Club Room, 2 Single Beds

Highlights

View all photos for Executive Suite, 1 Bedroom

Executive Suite, 1 Bedroom

Highlights

View all photos for Club Suite, 1 Bedroom

Club Suite, 1 Bedroom

Highlights

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Highlights

View all photos for Club Suite, 1 King Bed

Club Suite, 1 King Bed

Highlights

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InterContinental Hanoi Westlake, an IHG Hotel

InterContinental Hanoi Westlake, an IHG Hotel

About the area

Hanoi

What's nearby

Getting around

Restaurants

About this property

Sheraton Hanoi Hotel

Awards and affiliations

Languages

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies

Check-in

Check-out

Special check-in instructions

Renovations and closures

Access methods

Pets

Children and extra beds

Payment types

Important information

Optional extras

You need to know