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El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive

5.0 star property
Adults-only beachfront property with 5 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive

OCEANFRONT POOL SWIM UP SUITE | View from room
Boating
Interior detail
On the beach, white sand, 2 beach bars
Poolside bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Bar
  • All-inclusive
  • Breakfast included
The price is AU$893
includes taxes & fees
1 Feb - 2 Feb

Explore the area

Map
Km 95 Carretera Cancun-Tulum, Kantenah, QROO, 77710
  • Cenote Azul
    ‪6 min drive‬
  • Tajma Ha Cenote
    ‪10 min drive‬
  • Xpu-ha Beach
    ‪11 min drive‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪265 min drive‬

Room options

View all photos for OCEANFRONT SWIM UP SUITE

Free minibar items, desk, blackout curtains, iron/ironing board

OCEANFRONT SWIM UP SUITE

Highlights

Balcony
Air conditioning
Minibar (some free items)
Smart TV
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 10 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for OCEANFRONT HONEYMOON SUITE

Free minibar items, desk, blackout curtains, iron/ironing board

OCEANFRONT HONEYMOON SUITE

Highlights

Air conditioning
Minibar (some free items)
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 54 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for OCEANFRONT POOL SWIM UP SUITE

Free minibar items, desk, blackout curtains, iron/ironing board

OCEANFRONT POOL SWIM UP SUITE

Highlights

Air conditioning
Minibar (some free items)
Smart TV
Separate bedroom
Blackout curtains
Hairdryer
Bathrobes
Private bathroom
  • 10 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Premium With Pool View

Free minibar items, desk, blackout curtains, iron/ironing board

Suite Premium With Pool View

  • Sleeps 2
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Luxury With Beach View

Free minibar items, desk, blackout curtains, iron/ironing board

Suite Luxury With Beach View

  • Beach view
  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite With Sea View

Free minibar items, desk, blackout curtains, iron/ironing board

Suite With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

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The price is AU$1,320
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includes taxes & fees
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About the area

Kantenah

A luxury stay in Kantenah awaits you at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive. You'll be 14.4 km (9 mi) from Akumal Beach and 23.7 km (14.7 mi) from Xel-Há Park. Highlights at this all-inclusive property include 12 restaurants, 5 outdoor swimming pools and a full-service spa. .A day of pampering can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. The restaurant, DRIFTWOOD GOURMET, is open for breakfast and lunch. DRIFTWOOD BAR is the property's own bar. Spend the day at the beach and enjoy the on-site gym. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free valet parking, along with the convenience of a free airport shuttle. .In the area of this 5-property class Kantenah property, you'll find Half Moon Bay.

What's nearby

  • Cenote Azul - 6 min drive
  • Xpu-ha Beach - 11 min drive
  • Akumal Beach - 18 min drive
  • Yal-ku Lagoon - 20 min drive
  • Half Moon Bay - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 74 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬8 min drive
  • ‪Guacamayas Bar - ‬1 min drive
  • ‪Beach Bbq - ‬1 min drive
  • ‪Lobby Bar White Sand - ‬9 min drive
  • ‪La Hacienda - ‬8 min drive

About this property

El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive

Adults-only beachfront property with 5 outdoor pools
El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive offers its guests 5 outdoor swimming pools and a fitness centre. There are 12 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 13 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

A terrace, tour/ticket assistance, and a garden are also featured at the luxury El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking and valet parking are free.

This 5-star Kantenah property is smoke free.

  • 188 guestrooms or units
  • 12 dining venues
  • 2 bars on the beach
  • 13 bars or lounges
  • Buffet breakfast (free)
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Pool or billiards table
  • Terrace
  • Garden
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive offers 188 air-conditioned accommodations with minibars (stocked with some free items) and complimentary bathrobes. 30-inch Smart televisions come with cable channels. Bathrooms include a separate bath and shower with in-room jetted baths, slippers and hairdryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains.

Guests can indulge in a pampering treatment at the property's full-service spa. Services include deep-tissue massages, facials, body scrubs and body treatments. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 12 restaurants
  • 13 bars/lounges
  • 2 beach bars
  • A coffee shop/cafe

Restaurants on site

  • DRIFTWOOD BAR
  • DRIFTWOOD GOURMET
  • KLAY TALAY
  • MIA CASA DORADO
  • SEASIDE MARKET

Things to do

  • 5 outdoor pools
  • Billiards/pool table
  • Full-service spa
  • Gym
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • Area rugs in room
  • Lift (114 centimetre wide door)
  • Tile flooring in public areas
  • Tile flooring in room

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free minibar (limited items)
  • Limited room service
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out fee: USD 40

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
You will be asked to provide the property with a copy of your government-issued photo ID after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 40

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Dorado Seaside Suites Karisma Gourmet
Dorado Seaside Suites Karisma Gourmet All Inclusive
Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
Dorado Seaside Suites Karisma Gourmet Kantenah
El Dorado Seaside Suites Karisma All Inclusive Kantenah
El Dorado Seaside Suites Karisma
El Dorado Seaside Suites Karisma Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seasi Suites by Karism
El Dorado Seaside Suites Karisma Gourmet All Inclusive Kantenah
El Dorado Seaside Suites Karisma Gourmet All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive Karisma
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
El Dorado Seaside Suites Karisma Gourmet All Inclusive Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma Hotel
El Dorado Seaside Suites Gourmet All Inclusive Karisma Kantenah
El Dorado Seaside Suites Gourmet All Inclusive Karisma
El Dorado Seaside Suites by Karisma All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive
Hotel El Dorado Seaside Suites, Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma All Inclusive
El Dorado Seaside Suites Gourmet All Inclusive by Karisma
El Dorado Seaside Suites by Karisma Gourmet All Inclusive
Dorado Seaside Suites by Karisma Gourmet All Inclusive

Frequently asked questions

Is parking available at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

Yep, El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive on 1 Feb 2025 start from AU$893.37, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

The closest beach to El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive is Half Moon Bay (6.4 km).

Is there a spa on site at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

Yep, there is an onsite spa at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive have a pool?

El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive has 5 outdoor swimming pools.

What luxury perks are available at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive features 2 beach bars, 5 outdoor pools and a full-service spa.

What makes El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive a romantic place to stay?

Ocean-view dining and a bar, as well as Jetted bath in the guestrooms, all help set the scene for a romantic weekend at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive.

Is El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive family-friendly?

No, El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

No, but there are Jetted bath in the guestrooms.

Does El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive serve breakfast?

Yeah, complimentary buffet breakfast is on offer daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

Relax with a coldie at the 2 beach bars or 13 lounge bars, and grab a meal at the onsite restaurant that serves breakfast and lunch.

What time are check-in & check-out at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive?

No, pets and service animals are not allowed.

El Dorado Seaside Suites, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 133 out of 245 reviews" "
Rating 8 - Good. 58 out of 245 reviews" "
Rating 6 - Okay. 25 out of 245 reviews" "
Rating 4 - Poor. 16 out of 245 reviews" "
Rating 2 - Terrible. 13 out of 245 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

2/10 Terrible

Roderick

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good, property looked old and not updated outside
Stayed 3 nights in Oct 2024

8/10 Good

Emily

Stayed 3 nights in Sep 2024

10/10 Excellent

Gijo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great vacation with great entertainment
Stayed 6 nights in Oct 2024

8/10 Good

Jerrell

Stayed 3 nights in Sep 2024

8/10 Good

Breanna

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was really nice however the food options was very disappointing.
Stayed 5 nights in Oct 2024

4/10 Poor

Brandon

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Hard to navigate around the property. No clear sign or direction.App doesn't work well. No notification of unusual activity. They close down almost all the restaurants and expect to scramble people to a small, limited buffet. Average wait time for a place to eat is 30 minutes to an hour. No alcohol in room except a few cheap beers. No 24 hours lounge for snack or ice bottle of waters. No coffee bar but expensive Starbucks.
Stayed 4 nights in Oct 2024

10/10 Excellent

RANDY

Liked: Cleanliness, staff & service, property conditions & facilities
Great experience with everything we expected and more!
Stayed 4 nights in Oct 2024

10/10 Excellent

Ana Jay

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything in this place was amazing! Will definitely come back!
Stayed 4 nights in Oct 2024

10/10 Excellent

Victoria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely go again every one was so nice and pleasant even the other guests there. Mostly most of the staff spoke English so there wasn’t a big language barrier on the hotel grounds. Definitely enjoyed my stay for my first time in Mexico
Stayed 6 nights in Oct 2024

10/10 Excellent

Raquel

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great!! They made everything feel perfect
Stayed 4 nights in Sep 2024

10/10 Excellent

Jacqueline

Stayed 4 nights in Sep 2024

4/10 Poor

Johanthan

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Oct 2024

8/10 Good

Leslie Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Japanese restaurant was amazing
Stayed 4 nights in Oct 2024

8/10 Good

Cherish

Travelled with group
Liked: Cleanliness, amenities
The swim up suites are nice, the transportation to get around is convenient. Room service is fast. Beach access is weird amd rhe suites are by am area thar is pay only...kinda weird considering you pay extra to have ocean view you should have access. Concierge guidanc eon the all inclusive activites and activities included for your stay is encouraged. Ours wasnt avail much, so we missed out on a lot.Lots to do it seems. I like how they added the all inclusive package. Staff was kind.The reairt is aged but they are upgrading it. Clean. Access the other resort is nice.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jaymes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! Had an excellent time, customer service was amazing.
Stayed 4 nights in Oct 2024

10/10 Excellent

Hanna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Camila

Liked: Property conditions & facilities
Todo fue maravilloso
Stayed 3 nights in Sep 2024

4/10 Poor

Ashley Nicole, Spring

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness
I had high hopes for this resort. It is almost impossible to get a reservation for dinner at the restaurants on site. The breakfast buffet had a variety of food selections it was ok. The food quality was good. Our room was extremely cold! My husband loved it, I however couldn’t handle how crazy cold the room got. I had to ask for extra blankets. We stayed in the seaside suites and the gulf carts come around frequently. There is not a good beach access from the seaside suite side it was really rocky. We rented a vehicle and valet parking was convenient. The drinks were ok. The resort was mainly an older crowd, for it being an all inclusive we didn’t spend much time at the resort itself it was frustrating waiting to eat so we decided to eat at local restaurants. The Cenotes in the area are nice for an extra fee of course. Check in/ check out was easy. I’d give it a 3 out of 10, it just wasn’t what I expected. The swim up pool was filthy, we didn’t even get to swimming in it because of how dirty it was. The only good thing that I absolutely enjoyed every day was the Cochinita Pebil that is served daily outside near the front lobby area. Other than that, I wouldn’t stay at this resort again.
Stayed 4 nights in Sep 2024

10/10 Excellent

Calvin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything about this hotel. We had the honeymoon suite and it included a lot. The swim out pool was one of the best. The only thing I didn’t like was the drive to the hotel. It’s an hour away from the airport. The staff is amazing. That’s an understatement! Food was great, and drinks were also. I felt like everyone was catering to us, with no negative energy! Super friendly!!
Stayed 4 nights in Sep 2024

4/10 Poor

Lijah

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Not sure where to start with this place. Me and my girlfriend are usually pretty easy to satisfy as long as there’s a beach and a swim up bar pool. There’s literally nothing to do on this resort, like at all. No entertainment at all. No shows, nothing. Just a weak DJ at the guacamayas bar (which is also the “club”) and the occasional mariachi band. The food outside of anything Mexican is really not good at all. Half the things that are advertised either close randomly despite the schedule saying they are open, or are just flat out not there anymore (like the club!). Traveling outside of the resort here is a hassle because the cab drivers pretty much extort you into paying a crazy amount like $160 ROUNDTRIP for a 30 min drive to Tulum. The alternative is literally nothing, either pay it or cancel your off resort plans.they like never clean the pools, there were a million bugs in the pool the entire stay, some being nasty huge waterbugs that look disgusting like roaches. Speaking of roaches i found 2 dead in my room. So yea, definitely wouldn’t return. The drinks are all watery as well. Didn’t have a single good drink. This is honestly the first bad resort I’ve been to in 20 years
Stayed 7 nights in Sep 2024

6/10 Okay

Christina Angel

Travelled with partner
Disliked: Amenities
We stayed at the seaside suites. When we first arrived it was beautiful and we were handed a cocktail. The room wasn't ready so we went to lunch and killed time. We tried to book an excursion since we paid for the more inclusive, but there weren't any excursions. They only tried to offer us the nickelodeon park but as me and my partner are both adults we would not have had fun. The website boasts cenotes, maroma beach, wave running, but none of that was available. Then our balcony pool was filthy everyday until our last day when it was cleaned. We tried to attend the Mexican fiesta but when we got there they said it was reservation only, even when our concierge said it was first come first serve. All The other restaurants were closed so we went back to the room and ordered room service. We tried to make reservations for the asian restaurant but they were booked out for the week which made no sense especially if people are only staying for a few days. We also had an employee refuse us transportation and we had to find out way back when we were lost. Instead We spent our time when we were at the hotel at the main pool with lovely entertainment and drinks and ordered room services mostly. We booked an outside excursion the next day and loved it. The hotel was nice and had beautiful rooms but too many let downs and miscommunications to want to go back.
Stayed 3 nights in Sep 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
The hospitality and cleanliness were amazing. The friendliest staff, would highly recommend.
Stayed 5 nights in Sep 2024

10/10 Excellent

Betty L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved my whole experience!
Stayed 3 nights in Sep 2024

10/10 Excellent

waheeb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Lilliania

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property would definitely not be considered 5 star in my opinion. The room I booked was a king swim up. The room was dirty including the bathroom and pool. Sheets were stained and items were missing and or broken such as a picture on the wall and the pillows on the couch. I contacted the reception area and they were very nice and offered to upgrade my room to the presidential suite, which was in much nicer condition but still not 5 star at all. The idea was great and the room was huge! Basically 2 rooms in one. But still the furniture had stains and you could see foot prints on the tile flooring from maintenance people I guess. The pool area furniture was dated/dirty and the balcony in general is not well kept. They told me this pool area was recently renovated so I hate to see what it was like before. They are doing exterior work to paint the balconies which is much needed but debris is in the pools and I don’t think chlorine or anything like that is added bc there was a film & floaties. While it was nice to look at, I’d never actually get in. Overall I appreciated the staff being accommodating and addressing my concerns as well as the free airport transfer. Staff was also very nice in the restaurants and the Japanese place was the best of the food options. However, I would not return due to limited entertainment and food options and certainly the cleanliness issues. Was relatively relaxing…..just not fun.
Stayed 3 nights in Sep 2024