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Grand Palladium Colonial Resort & Spa All Inclusive

4.0 star property
Family-friendly fun on the beach, with 6 outdoor pools

Photo gallery for Grand Palladium Colonial Resort & Spa All Inclusive

6 outdoor pools, pool umbrellas, pool loungers
Bar (on property)
Couples treatment room(s), sauna, hot tub, steam room
Beach bar
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10
Very good

Popular amenities

  • On private beach
  • Bar
  • Room service
  • Hot tub
  • Pool
  • Breakfast included
The current price is AU$626
includes taxes & fees
11 Mar - 12 Mar

Explore the area

Map
Carretera Chetumal-Puerto Juarez, KM 256-100, Kantenah, QROO, 77710
  • Cenote Azul
    ‪7 min drive‬
  • Xpu-ha Beach
    ‪7 min drive‬
  • Akumal Ecological Center
    ‪9 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪27 min drive‬

Room options

View all photos for Deluxe Single use Garden View

View from room

Deluxe Single use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout curtains
Bathrobes
  • 37 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Connecting Suite

Down duvets, minibar, in-room safe, desk

Connecting Suite

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Ceiling fan
Blackout curtains
2 bedrooms
Down duvet
  • 84 sq m
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Double Beds

View all photos for Junior Suite Poolside

Down duvets, minibar, in-room safe, desk

Junior Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Sofa bed
Separate bedroom
Ceiling fan
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

32-inch flat-screen TV with cable channels, TV, iPod dock

Junior Suite Garden View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Down duvet
Sofa bed - single
  • 42 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

View all photos for Romance Villa Suite Poolside

Romance Villa Suite Poolside

Romance Villa Suite Poolside

Highlights

Furnished balcony
Private hot tub
Air conditioning
Flat-screen TV
Down duvet
Blackout curtains
Ceiling fan
Bidet
  • 58.4 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Triple Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout curtains
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Garden View

Down duvets, minibar, in-room safe, desk

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Down duvet
Ceiling fan
Blackout curtains
Bathrobes
  • 37 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Single Beds

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Pool View

Down duvets, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 3
  • 2 King Beds

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Suite Junior

Down duvets, minibar, in-room safe, desk

Suite Junior

  • Sleeps 4
  • 2 King Beds

View all photos for Room Deluxe

Down duvets, minibar, in-room safe, desk

Room Deluxe

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Luxury

Down duvets, minibar, in-room safe, desk

Suite Luxury

  • Sleeps 1
  • 1 Single Bed

View all photos for Suite Luxury

Down duvets, minibar, in-room safe, desk

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Junior With Pool View

Down duvets, minibar, in-room safe, desk

Suite Junior With Pool View

  • Sleeps 3
  • 2 King Beds

Similar properties

Aerial view

Grand Palladium Kantenah Resort & Spa All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • Breakfast included
4.0 out of 5, Very good, (1002)
The price is AU$876
for 1 room
includes taxes & fees
8 Mar - 9 Mar
Grand Palladium Kantenah Resort & Spa All Inclusive

About the area

Kantenah

An all-inclusive stay in Kantenah awaits you at Grand Palladium Colonial Resort & Spa All Inclusive. You'll be 10.6 km (6.6 mi) from Puerto Aventuras Marina and 11.1 km (6.9 mi) from Akumal Beach. Highlights at this beachfront property include 6 outdoor swimming pools, 5 hot tubs and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages, aromatherapy and hydrotherapy along with access to the sauna. The theme restaurant, La Adelita, serves Mexican cuisine. The property's own lounge bar and beach bar are nice places to enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Meeting rooms, a conference centre, and a business centre are among the business amenities offered. Other amenities include free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also the convenience of free self parking. .With a stay at this 4-property class Kantenah property, you'll be 20.3 km (12.6 mi) from Xel-Há Park.

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Colonial Resort & Spa All Inclusive

Family-friendly fun on the beach, with 6 outdoor pools
Grand Palladium Colonial Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Grand Palladium Colonial Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a complimentary children's club, a children's pool and a steam room. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 425 guestrooms or units
  • 3 levels
  • 14 buildings
  • 2 swim-up bars
  • Conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
  • Dining venue
Grand Palladium Colonial Resort & Spa All Inclusive offers 425 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. Beds feature down duvets. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

The on-site spa has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Things to do

  • 5 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Games
  • Gym
  • Kayaking
  • Mini golf
  • Pilates classes
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Segway rentals/tours
  • Shopping
  • Steam room
  • Tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Service fee: USD 10
  • Facilities fee: USD 35 per person, per day and includes use of: spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Colonial Grand Palladium
Colonial Palladium
Grand Colonial Palladium
Grand Palladium Colonial Resort All Inclusive
Grand Palladium Colonial All Inclusive Kantenah
Grand Palladium Colonial Resort
Grand Palladium Colonial All Inclusive
Grand Palladium Colonial Resort All Inclusive Kantenah
Palladium Colonial Resort
Palladium Grand Colonial
Grand Palladium Colonial Resort Spa All Inclusive
Pallaum Colonial Inclusive Ka
Grand Palladium Colonial Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Colonial Resort & Spa All Inclusive?

As of 22 Feb 2025, prices found for a 1-night stay for 2 adults at Grand Palladium Colonial Resort & Spa All Inclusive on 11 Mar 2025 start from AU$625.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, Grand Palladium Colonial Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Colonial Resort & Spa All Inclusive?

The closest beach to Grand Palladium Colonial Resort & Spa All Inclusive is Akumal Beach (6.2 km).

Is there a spa on site at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, there is an onsite spa at Grand Palladium Colonial Resort & Spa All Inclusive. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as beachside massages.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a pool?

Yep, and guests recommend it! Grand Palladium Colonial Resort & Spa All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Colonial Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Colonial Resort & Spa All Inclusive?

Grand Palladium Colonial Resort & Spa All Inclusive features a private beach, 6 outdoor pools and 5 hot tubs.

What makes Grand Palladium Colonial Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Grand Palladium Colonial Resort & Spa All Inclusive.

Is Grand Palladium Colonial Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Palladium Colonial Resort & Spa All Inclusive is a hit with families.

Does Grand Palladium Colonial Resort & Spa All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is offered daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Colonial Resort & Spa All Inclusive?

No, Grand Palladium Colonial Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Colonial Resort & Spa All Inclusive?

Yep, they've got a lounge bar and an onsite restaurant that serves Mexican cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Colonial Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Colonial Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Colonial Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 429 out of 1002 reviews
Rating 8 - Good. 325 out of 1002 reviews
Rating 6 - Okay. 124 out of 1002 reviews
Rating 4 - Poor. 61 out of 1002 reviews
Rating 2 - Terrible. 63 out of 1002 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

ALEKSANDR

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
It all started with room not being ready to check in till almost 4 pm instead of 3:00pm. Had to move from the first room on the second day due mold being all over the place. Also, Safebox battery died and after calling help desk I was told to wait 10 minutes for someone to come and fix the issue. After 20 minutes of waiting and no one showing up, I called again and was told the same to wait for another 10 minutes. Waited for 30 minutes, still no one showed up. Went to the front desk and explained the situation, was told that their supervisor was going to come right away. Unfortunately, it was a lie again! No one showed up and I simply wasted over 3 hours of my vacation time waiting with no one ever coming. It was my 2nd time at this resort and unlike first stay, this time, I left feeling very disappointed due to extremely unfriendly unreliable customer service.
Stayed 7 nights in Nov 2024

2/10 Terrible

Rebecca Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

6/10 Okay

carly

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This resort is sad. The property is tired and poorly operated. Because of the size of the properties, we were unable to make reservations at the restaurants as they required 2 days in advance notice. I saw this as a missed opportunity to notify guests of the requirment ahead of arrival. We were left with the buffet and poolside restaurants which both had inedible food and almost unsanitary. Pool drink service was really slow, i learned quickly not to order anything that was frozen (pina colada, etc). By the time the pool server brought it 20 minutes later it was almost melted. I suggest you get in line at the bar before ordering with the server. Staff is nice, service was fine and I did appreciate the housekeeper replenishing the bottled water daily. Best part of my stay was when I checked out.
Stayed 3 nights in Nov 2024

8/10 Good

Jay Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Service is good. nightly entertainment is great . Multiple dining options. The resort is walkable through the jungle . The staff is very friendly
Stayed 7 nights in Nov 2024

8/10 Good

Jeremy

Stayed 4 nights in Oct 2024

6/10 Okay

Peggy Joan, Lunenburg

Travelled with family, Travelled with group
Liked: Amenities
Great pools and bar service. Beach was rocky. I preferred the pool. The buffet restaurant's food was very average. Cruise food is so much better. The restaurants that required reservations had excellent food, but it was difficult to get a reservation unless you booked early in the morning. The Chic show and dinner was excellent.
Stayed 6 nights in Oct 2024

10/10 Excellent

Cristina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a fabulous time at this resort. Great beach great amenities. Was more family and children than I anticipated
Stayed 4 nights in Aug 2024

10/10 Excellent

Andre

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place
Stayed 3 nights in Aug 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked everything about the hotel—the facilities, the restaurants—but I absolutely loved the beach; it’s simply divine. The staff were generally great, though I did have a small issue with the lobby supervisor and one of the people who answered the phone, as I was initially given the wrong room. However, everything was resolved by employees who truly understand what customer service is all about. One area that could use improvement is the attention to food quality at the sports bar. Also, the rooms in the Colonial section could benefit from some renovation, including the furniture, beds, etc. But the pool, beach, and restaurants were fabulous."
Stayed 4 nights in Aug 2024

10/10 Excellent

Rosa Ines Pullay

Liked: Cleanliness, staff & service, property conditions & facilities
Volveria a ir tiene mucha variedad
Stayed 4 nights in Aug 2024

10/10 Excellent

Juan Donato Solorzano

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean
Stayed 4 nights in Aug 2024

2/10 Terrible

Sonia

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
They offer pool side rooms which is a lie we were about a 4-5 minute walk to the pool. And when asked the people there were not apologetic at all just this is what you get attitude. Hard to get towels. Food was terrible and booking at restaurants was painful. The pool you could see that it had not be scrubbed as you could see the scum line.
Stayed 5 nights in Aug 2024

8/10 Good

Jacob

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Rooms could have been cleaner and better maintained, but the resort was great and had a very safe, peaceful and fun atmosphere
Stayed 8 nights in Aug 2024

8/10 Good

Bigyan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Jun 2024

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2024

6/10 Okay

Irma

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property is great! I would say the service is what needs improvement! they never refilled the mini fridges as they said they would even after I complained to front desk. Food quality was not what I expected! Out of the few restaurants I tried El Dorado was the best! It is family friendly!
Stayed 4 nights in Jul 2024

6/10 Okay

Neehar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Non-buffett dining options required reservations days in advance even though none of them were full each night. We were there 3 nights and managed to get into one restaurant that was not a buffet. Mangroves around property held stagnant water and produced an awful smell that infiltrated into the rooms. Beach area was small. Pool areas were nice. All inclusives have lost their luster. Good and drinks are mediocre at best. Bars are under staffed.
Stayed 3 nights in Jul 2024

2/10 Terrible

Chelsea

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Inedible food. Old facilities. Everything felt dirty.
Stayed 7 nights in Jul 2024

4/10 Poor

ORESTA

Disliked: Property conditions & facilities
Grand Palladium has been a favorite hotel resort for the last 7 years. However, the quality has taken a nosedive during our most recent visit. Starting with the pros; the bread was good, and was seemingly fresh, and there were more than enough beach chairs for everyone, lastly the Brazilian restaurant had better quality and variety of food. The good ends there. First off, the housekeeping, none of the staff speak English and are unable to meet the simplest of asks. One of the worst and most unbelievable experiences is when housekeeping left our door open TWICE after they finished cleaning. The minifridge was sparingly restocked, and never fully. Next the salad bar, it was constantly overcrowded with guests and tables but nowhere near enough staff.This led to 10 minute lines to even enter the salad bar, which I have never experienced in my over 18 of traveling to all -inclusives in Mexico. The variety of food was lacking/ not enough food prepared for the amount of guests. It was difficult and time consuming to make a reservation for any of the restaurants. The variety and quality was poor in the restaurants as well and was very bad at the Mexican restaurant.The alcohol that was supposed to be premium was extremely watered down and select alcohol was not available, or available at limited times. Lastly most disappointing, was the lack of accommodations for persons with disabilities. The public restroom was inaccessible, pathway to the beach was unsafe, minimal help from staff
Stayed 9 nights in Apr 2024

8/10 Good

Changbong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good other than room cleaness
Stayed 4 nights in Jul 2024

6/10 Okay

Ryan

Travelled with family
Liked: Cleanliness, staff & service
Poor weather during our stay limited the beach and activity options so the room and dining options were really in focus. The first day (Monday) we were figuring out the lay of the land and went to La Hacienda for lunch as we waited for our room to be ready. Food quality there was very poor with items overcooked, tasteless, or cold. It was a very bad first impression. We didn't go back there again. For dinner all of the ala carte restaurants were full so we went to La Dalia buffet which was a much better service and food quality experience. We went to La Dalia for breakfast and lunch the rest of the trip with good results. Tuesday night we went to Bravo (upcharge) for dinner which was great food and entertainment. Wednesday night we went to Portofino (Italian) and it was terrible. 9 people with different dishes and they were all poor quality. I've had better meals out of a can. Thursday night was El Dorado (american steakhouse) and it was fantastic. The filet mignon was perfect and service was stellar. Best food of the trip. Friday night we ate at Bahia (Brazilian steakhouse) and it was very good. Service was stellar from Juan who kept us entertained with banter and tequila. We stayed in the Colonial section in the junior garden suite. The decor and furniture was a little dilipated. I recommend staying in the White Sands or Kantenah rooms instead. The Colonial lobby was great though and we spent a lot of our nights hanging out there with drinks and music.
Stayed 5 nights in Jun 2024

2/10 Terrible

Mary Lou

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The hotel ac went out through the entire resort and we had to sleep through that a few nights.
Stayed 5 nights in Jun 2024

2/10 Terrible

Aghdas

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very outdated. Staff are not nice and friendly. Customer service is non existent. Restaurant hours are ridiculous and not all open. Short staffed. I wont return.
Stayed 7 nights in Jun 2024

2/10 Terrible

Nasseem

Travelled with family, Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2024