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Grand Palladium Kantenah Resort & Spa All Inclusive

4.0 star property
Property with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Palladium Kantenah Resort & Spa All Inclusive

View from property
Family Selection Junior Suite Rooftop with Private Pool | Balcony view
Minibar, in-room safe, desk, blackout curtains
32-inch flat-screen TV with cable channels, TV, iPod dock
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

8.0 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • On private beach
    On private beach
  • Pool
    Pool
  • Bar
    Bar
  • Hot tub
    Hot tub
  • All-inclusive
    All-inclusive
  • Breakfast included
    Breakfast included

Explore the area

Map
Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710
  • Cenote Azul
    7 min drive
  • Xpu-ha Beach
    7 min drive
  • Tajma Ha Cenote
    10 min drive
  • Tulum Intl. Airport (TQO)
    73 min drive

Room options

View all photos for Deluxe Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout curtains
Private bathroom
  • 36.9 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Deluxe Triple Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Triple Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout curtains
Private bathroom
  • 36.9 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Double Beds

View all photos for Family Selection Junior Suite Rooftop with Private Pool

Family Selection Junior Suite Rooftop with Private Pool | Balcony view

Family Selection Junior Suite Rooftop with Private Pool

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 51 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Deluxe Sigle use Garden View

Minibar, in-room safe, desk, blackout curtains

Deluxe Sigle use Garden View

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout curtains
Private bathroom
  • 36.9 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite Garden View

Minibar, in-room safe, desk, blackout curtains

Junior Suite Garden View

Highlights

Furnished balcony
Private hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout curtains
  • 103 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View | Balcony view

Junior Suite Garden View

Highlights

Furnished balcony
Private pool
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Junior Suite Garden View

Junior Suite Garden View

Junior Suite Garden View

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Free cots/infant beds
Flat-screen TV
Renovated in 2023
Sofa bed - double
Blackout curtains
  • 37 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 1
  • 1 Single Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Deluxe With View

Minibar, in-room safe, desk, blackout curtains

Room Deluxe With View

  • Sleeps 3
  • 1 Single Bed and 1 Double Bed

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 2
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Master With Garden View

Living area

Suite Master With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior With Garden View

Minibar, in-room safe, desk, blackout curtains

Suite Junior With Garden View

  • Sleeps 3
  • 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 1
  • 1 King Bed OR 2 Double Beds

View all photos for Suite Premium With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Premium With Pool View

  • Sleeps 3
  • 2 Double Beds

Suite Premium With Pool View

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Luxury With Pool View

Minibar, in-room safe, desk, blackout curtains

Suite Luxury With Pool View

  • Sleeps 3
  • 2 Double Beds

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Pool
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Breakfast included
4.1 out of 5, Very good, (567)
The price is AU$468
for 1 night
includes taxes & fees
2 Dec - 3 Dec
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About the area

Kantenah

An all-inclusive stay in Kantenah awaits you at Grand Palladium Kantenah Resort & Spa All Inclusive. You'll be 10.6 km (6.6 mi) from Puerto Aventuras Marina and 11.1 km (6.9 mi) from Akumal Beach. Highlights at this beachfront property include 14 restaurants, 6 outdoor swimming pools and a full-service spa. .A relaxing visit to Zentropia can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and hot tub. The steakhouse, La Adelita, serves Mexican cuisine. At the property's own lounge bar or beach bar, you can enjoy a drink. Spend the day at the private beach where you'll find sunloungers, and enjoy the 5 hot tubs and gym. Plus you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a sauna. Each morning free buffet breakfast is offered between 7:00 AM and 11:00 AM. There's also free self parking, along with the convenience of car rentals on site. .With a stay at this 4-property class Kantenah property, you'll be 20.3 km (12.6 mi) from Xel-Há Park.

What's nearby

  • Cenote Azul - 7 min drive
  • Akumal Beach - 10 min drive
  • Yal-ku Lagoon - 14 min drive
  • Half Moon Bay - 16 min drive
  • Xel-Há Park - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 67 min drive

Restaurants

  • ‪Xtra Time Sports Bar - ‬1 min walk
  • ‪Guacamayas Bar - ‬5 min drive
  • ‪Mezcal Lobby Bar - ‬8 min drive
  • ‪Beach Bbq - ‬5 min drive
  • ‪Lobby Bar White Sand - ‬6 min walk

About this property

Grand Palladium Kantenah Resort & Spa All Inclusive

Property with private beach and full-service spa
Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive, you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4-star Kantenah property.

  • 252 guestrooms or units
  • 2 levels
  • 11 buildings
  • 14 dining venues
  • 2 swim-up bars
  • Conference rooms
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Smoking in designated areas
  • Bar or lounge
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Zentropia has 16 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 14 restaurants
  • 2 swim-up bars
  • A bar/lounge
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Dorado
  • La Adelita
  • La Lola
  • Portofino
  • Sumptuori

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Free cot
  • Laundry facilities
  • Lifeguards on site
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 16 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 11 buildings
  • 2 floors
  • Banquet hall
  • Built in 2002
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and cash. For guests' safety, the property includes a smoke detector and a security system in all accommodation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad
Grand Palladium Kantenah Resort All Inclusive
Kantenah Grand Palladium
Grand Palladium Kantenah
Grand Palladium Kantenah All Inclusive
Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Frequently asked questions

What is the cancellation policy at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Palladium Kantenah Resort & Spa All Inclusive?

As of 18 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Palladium Kantenah Resort & Spa All Inclusive on 1 Dec 2024 start from AU$783.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Grand Palladium Kantenah Resort & Spa All Inclusive has a free self car park.

Are there any beaches close to Grand Palladium Kantenah Resort & Spa All Inclusive?

The closest beach to Grand Palladium Kantenah Resort & Spa All Inclusive is Akumal Beach (6.2 km).

Is there a spa on site at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, Zentropia is available for guests. It has 5 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a pool?

Grand Palladium Kantenah Resort & Spa All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Grand Palladium Kantenah Resort & Spa All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Grand Palladium Kantenah Resort & Spa All Inclusive?

Grand Palladium Kantenah Resort & Spa All Inclusive features a private beach, 6 outdoor pools and 5 hot tubs.

What makes Grand Palladium Kantenah Resort & Spa All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Grand Palladium Kantenah Resort & Spa All Inclusive.

Is Grand Palladium Kantenah Resort & Spa All Inclusive family-friendly?

You bet! With amenities such as a children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Palladium Kantenah Resort & Spa All Inclusive is a hit with families.

Are there hot tubs in the rooms at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Grand Palladium Kantenah Resort & Spa All Inclusive serve breakfast?

Yep, free buffet brekkie is available daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, Grand Palladium Kantenah Resort & Spa All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Palladium Kantenah Resort & Spa All Inclusive?

Yep, they've got a lounge bar and 14 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Palladium Kantenah Resort & Spa All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Palladium Kantenah Resort & Spa All Inclusive?

No, only service animals are allowed.

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 430 out of 1002 reviews" "
Rating 8 - Good. 303 out of 1002 reviews" "
Rating 6 - Okay. 135 out of 1002 reviews" "
Rating 4 - Poor. 72 out of 1002 reviews" "
Rating 2 - Terrible. 62 out of 1002 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property itself was very nice and was very kid friendly. The Family Selection area was nice. Food was a 6-7 out of 10 but in line with expectations of an all inclusive resort. Beach was clean and mostly private with only a few people approaching to try to sell things.
Stayed 4 nights in Aug 2024

8/10 Good

Kamil, Ashland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

6/10 Okay

Faniza

Travelled with family
Was not very happy as i paid to stay specifically in Kantenah Resort but was moved to white sand villas because they overbooked Kantenah Resort. White sand is much older rooms with very uncomfortable and worn out beds. Prior to leaving, there was a leak from washroom ceiling. Also, we experienced blackout for a few seconds everyday.
Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie C.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

4/10 Poor

Paul

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They advertise a snack/deli bar and a cafe/coffee shop but they do not have that. Limited food only during certain hours. We got there and had no where to get food because they were all closed. We thought we would go to the deli/snack bar or cafe/coffee shop to get something but they didn’t even have that!
Stayed 1 night in Aug 2024

6/10 Okay

Maya

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The animals around the beautiful property offer amazing views. However, there is room for improvement in the services. The restaurants are not top-notch, although the buffet was satisfying. Services are lacking in the pool and on the beaches. Maybe FS guests receive better treatment, but regular guests do not. The overall experience is subpar.
Stayed 5 nights in Aug 2024

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful facilities. I had a few inconveniences with the cleanliness of the room upon my arrival. This would be my biggest complaint. Some nights the outside noise in the hallways could be heard inside the room, which means they aren’t all that soundproof. However, I enjoyed my stay and the rooms were pleasingly decorated. Lovely and accesible staff all around the resort. Some buffets and restaurants could do upgrades, but overall delicious meals and food. Pools were great. Beach on the resort was beautiful with cristal clear waters, white sand and no sargassum.
Stayed 5 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Overall, we had a nice stay. Alexa at check-in was very warm, welcoming and helpful. The
Stayed 4 nights in Aug 2024

2/10 Terrible

Ivo Krasimirov, Northglenn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service and tasteless food! There is only one buffet for the Kantenah and Colonial and is always overcrowded with big waiting lines. No variety of food at all! Some of the staff have attitude when ask for something! Only one towel booth that 2 days in a row had no towels and had to wait 1hr for a truck to bring them in! Housekeeping is terrible, always missing something and left our room without been cleaned with no towells for two days! Don't ruin your vacation and go spend your money somewhere else, this is a NOT a 5stars resort, maybe used to be and not sure if they are under new management but talk to so ma y people that been here few years ago and said it used to be good, unfortunately, no any longer! We’ve been to many different resorts along the Riviera Maya and never had such a bad experience with any resorts so far! Don't fall on the positive reviews, not sure how they got so many stars but apparently are not from people with good service expectations.
Stayed 7 nights in Jul 2024

2/10 Terrible

Amalia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La verdad uno de los peores hoteles !!! No pude disfrutar mis vacaciones .. no lo recomiendo en lo absoluto !
Stayed 2 nights in Aug 2024

10/10 Excellent

Alexandro Bonifaz

Travelled with family
Liked: Property conditions & facilities
Buen hotel. La playa no tan bien
Stayed 5 nights in Jul 2024

10/10 Excellent

Leslie

Liked: Cleanliness, staff & service, property conditions & facilities
quite nice! family vacation was wonderful
Stayed 5 nights in Jul 2024

6/10 Okay

Nicolas

Not ok
Stayed 6 nights in Jul 2024

10/10 Excellent

Yanisleydi Perez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay in the junior swim up (5117)
Stayed 6 nights in Jun 2024

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 7 nights in Jun 2024

8/10 Good

Michal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

4/10 Poor

brittnee

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would have given a 5 star but due to the fact for the last 3 days we’ve been going back and forth about misleading room details.. the listing claimed the room had two bedrooms but upon arrival I didn’t, one of the Hotel Managers in the Family Selection said it was suppose to be for the new Villas which was advertised too soon. Expedia said they tried to contact but no answer so we didn’t enjoy this, the food wasn’t that great either but the resort and accommodations were really great. Make sure you verify the particular room your interested in prior to booking is all I will say if not you will be out of luck trying to get a resolution.
Stayed 3 nights in Jun 2024

6/10 Okay

Alexandria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is our second time visiting the Grand Palladium. We stayed at Colonial 10 years ago with our family. We stayed at Kantenah this time. The Kantenah resort has been recently renovated. We love the spacious and modern rooms at Kantenah. We spent many hours hanging out at the Black and White Junior club. We love the staffs who worked hard to keep the resort clean, made us felt welcome, and went out of their way to help us enjoy our vacation. However, there were a few changes we noticed that made our vacation less ideal. Our children wanted to come back to the Grand Palladium because of the salt water pool. However, only adults are allowed in the salt water pool. They went to the out door gym but the weather was in the 90s so they left soon after. They tried to go to the in door gym but was told that only adults are allowed. The water in the swimming pool was warm so the kids did not stay long. The entertainment activities were also inconsistent. We went to see the fire show scheduled for 8pm at the beach but there was no show as we waited and left at 9:30pm. The food at the La Hacienda buffet was good. However, the food at the restaurants were not good or authentic. We booked Poseidon two nights and both were cancelled. The air conditioner broke down in both Colonial and Kantenah resort the last 3 nights of our stay yet there was no notification from the hotel staff. We left the resort feeling disappointed this time.
Stayed 7 nights in Jun 2024

8/10 Good

Inder

Stayed 2 nights in Jun 2024

8/10 Good

Chinonso Kelvin, King

Stayed 3 nights in Apr 2024

10/10 Excellent

Brittany

Liked: Property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Leslie

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in May 2024

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Bryan

Liked: Cleanliness
Stayed 6 nights in Apr 2024

8/10 Good

Johan

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Dining options were good! Our room was clean and updated! We enjoyed the mini bar snacks and the glass bottles of water. Shuttle services inside the resort was good! Drinks at the bars were not amazing. Staff was mostly great! We saw a few inappropriate behaviors between some staff on a few different occasions. Check in was easy!
Stayed 7 nights in Apr 2024