8/10 Good
Jeffrey
Travelled with partner
20 Sept 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did enjoy our stay ,however there a a couple of things that need improving.
1 is the hidden fees when checking in. When using expedia and you believe all is paid for, you find out at check in that they will put a big amount on your card for a hold for resort fees tax and incidentals. Mine was $732 dollars. I recieved $300 back from that hold. Needs to be more upfront on that .
The second is the concierge. They are great until they leave for the day. If you have any questions after 3pm , the desk people dont have a clue on how to answer. I believe the desk should have more knowledge on certain things when the concierge leaves. What to do when a key is returned from renting a golf cart would be a good start. There is just some questions that might pop up that you want to ask at 4pm and you cant because the concierge is gone and the desk clerks say "i dont know , the concierge is gone for the day. If Parrot Key is not going to have a second shift concierge, than teach the desk certain things so they can be some help.
I say all this , not in a complete negative way. We did enjoy our time at the Parrot Key. Probably one of the best views for the sunsets. The room cleaning and the people were excellent. Food and drinks were very good( a bit expensive) . The 4 pools to choose from was great.All in all , i would definitely recommend staying at the Parrot Key.
Jeffrey
Stayed 8 nights in Sep 2024