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Pier House Resort & Spa

4.0 star property
On private beach with outdoor pool, near Waterfront Playhouse

Photo gallery for Pier House Resort & Spa

View from room
Private beach, white sand, sun-loungers, beach umbrellas
Suite (Dockside) | Living room
Suite, Multiple Beds, Oceanfront
Outdoor pool, pool umbrellas, pool loungers

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
The current price is AU$1,034
includes taxes & fees
28 Apr - 29 Apr

Explore the area

Map
1 Duval St, Key West, FL, 33040
  • Mallory Square
    ‪4 min walk‬
  • Ernest Hemingway Home and Museum
    ‪16 min walk‬
  • Fort Zachary Taylor Historic State Park
    ‪19 min walk‬
  • Key West, FL (EYW-Key West Intl.)
    ‪14 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Lanai

Balcony

Room, 2 Queen Beds, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Roll-in Shower, Lanai

Balcony

Room, 2 Queen Beds, Roll-in Shower, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Roll-in Shower, Oceanfront

Room, 1 King Bed, Roll-in Shower, Oceanfront

Room, 1 King Bed, Roll-in Shower, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Lanai

Terrace/patio

Room, 1 King Bed, Lanai

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Roll-in Shower, Lanai

Terrace/patio

Room, 1 King Bed, Roll-in Shower, Lanai

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Roll-in Shower (Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite, Roll-in Shower (Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds (RI Shower)

In-room safe, individually decorated, individually furnished, desk

Suite, Multiple Beds (RI Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Ocean view
  • 111 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Traditional Room, 1 King Bed, Roll-in Shower

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed, Roll-in Shower

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Ocean view
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • Ocean view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Beach/ocean view

Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Dockside)

Suite (Dockside) | Balcony

Suite (Dockside)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Oceanfront

Luxury Suite, Oceanfront | Bar (on property)

Luxury Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 111 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queens)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Bedroom (2 Queens)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (1 King)

42-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom (1 King)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Multiple Beds, Oceanfront

Suite, Multiple Beds, Oceanfront

Suite, Multiple Beds, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • Ocean view
  • 111 sq m
  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite (Pure Wellness Spa)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Pure Wellness Spa)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

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About the area

Key West

Pier House Resort & Spa puts you in the heart of Key West, within steps of Waterfront Playhouse and Mallory Square. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with thalassotherapy and mani/pedis. Chart Room Bar serves American cuisine and is open for lunch. Beach Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and pool loungers. 2605 square feet (242 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, concierge services and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Key West Historic District resort include Key West Shipwreck Museum and Museum of Art & History at the Custom House.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Duval Street - 1 min walk - 0.1 km
  • Key West Aquarium - 2 min walk - 0.3 km
  • Mallory Square - 4 min walk - 0.3 km
  • Ernest Hemingway Home and Museum - 16 min walk - 1.4 km
  • Fort Zachary Taylor Historic State Park - 19 min walk - 1.6 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 14 min drive

Restaurants

  • ‪Sloppy Joe's Bar - ‬2 min walk
  • ‪Sunset Pier - ‬1 min walk
  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Captain Tony's Saloon - ‬4 min walk
  • ‪Key Lime Pie Factory - ‬3 min walk

About this property

Pier House Resort & Spa

On private beach with outdoor pool, near Waterfront Playhouse
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa such as an outdoor pool and a health club.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This beach resort also offers a hot tub, a garden and a terrace. For a fee, parking is available.

This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • 2605 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Pier House Resort & Spa offers 142 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, bathrobes, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Languages

English

Similar properties

Front of property - evening/night

Opal Key Resort & Marina, Key West

  • Pool
  • Hot tub
  • Spa
  • Pet-friendly
4.6 out of 5, Wonderful, 1,001 reviews
The price is AU$643
includes taxes & fees
4 May - 5 May
Opal Key Resort & Marina, Key West

Property amenities

Parking and transport

  • Uncovered parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Things to do

  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (81 centimetre high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (81 centimetre wide)

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 65.25 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self-parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

What is the cancellation policy at Pier House Resort & Spa?

Pier House Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier House Resort & Spa?

As of 24 Apr 2025, prices found for a 1-night stay for 2 adults at Pier House Resort & Spa on 28 Apr 2025 start from AU$931.92, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier House Resort & Spa?

Yep, Pier House Resort & Spa has an uncovered self car park for USD 40 per day.

Are there any beaches close to Pier House Resort & Spa?

Yep, Pier House Resort & Spa is a short 3-minute walk from Florida Keys Beaches. Fun beach activities include jet skiing, scuba diving and waterskiing.

Is there a spa on site at Pier House Resort & Spa?

Yep, there is an onsite spa at Pier House Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Pier House Resort & Spa have a pool?

Yep, and guests love it! Pier House Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pier House Resort & Spa?

Pier House Resort & Spa features a private beach, a full-service spa and a health club.

What makes Pier House Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pier House Resort & Spa.

Is Pier House Resort & Spa family-friendly?

You bet! With amenities such as a private beach and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pier House Resort & Spa is a hit with families.

Does Pier House Resort & Spa serve breakfast?

You bet, full breakfast is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Pier House Resort & Spa?

No, Pier House Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier House Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pier House Resort & Spa?

Dogs are welcome at Pier House Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 679 out of 1006 reviews
Rating 8 - Good. 185 out of 1006 reviews
Rating 6 - Okay. 82 out of 1006 reviews
Rating 4 - Poor. 43 out of 1006 reviews
Rating 2 - Terrible. 17 out of 1006 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room with small, private beach. Many restaurants and activities within walking distance.
Stayed 4 nights in Jan 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2025

8/10 Good

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the action
Stayed 6 nights in Jan 2025

10/10 Excellent

Lance G

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. Our first room was very noisy. The noise was coming from a variety of sources - other guests and bars near the resort. They moved us to the spa building which was much better. They offer regular coffee outside the main restaurant. No decaf or hot water for tea.
Stayed 7 nights in Jan 2025

8/10 Good

John

Stayed 4 nights in Jan 2025

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice but paying for location, that is fine . Beach was very nice relaxing and clean property was clean . Weather gorgeous, room was loud we were on ground floor . Air conditioning was to cold when running but to warm when off but this is common . Overall very nice hotel !!
Stayed 3 nights in Jan 2025

10/10 Excellent

keith allison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stayed any times
Stayed 4 nights in Nov 2024

10/10 Excellent

ellen

Stayed 9 nights in Jan 2025

10/10 Excellent

Angela

Travelled with group
Liked: Amenities, property conditions & facilities
Was convenient yet quiet. Staff checked on you regularly. Beautiful surroundings. Was centrally located walkable to all major things to do.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ed

Stayed 5 nights in Jan 2025

4/10 Poor

Hank August Peter

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Here is a summary of our stay January 11 – a later check in than planned due to flight issues. Checked in around 6pm and were escorted to our room. Check in was smooth and no issues. We thought we had booked a suite with an ocean view. Given it was later and already dark out, we opted for dinner at the Pier House restaurant. Dinner and service was very good January 12 - on waking the next morning, we stepped on to our balcony to find a beautiful view of the parking lot. No ocean in site – very disappointing. We went to the Pier House restaurant for breakfast (included in our package). Since we had a booking at 9am, we arrived at the restaurant shortly after 8am. We both ordered the two egg entrees. This arrived with everything cold. You would expect being almost first in the restaurant and with very few other people in the restaurant, everything would be fresh and hot off the grill. Not a great start. We also notice a spill on the floor outside of our room, just outside our door. Looked like pop or coffee. This did not get cleaned until January 14. Cleaning staff must have stepped over it in their entry to our room for two days. We stayed in Suite 619, on the second floor. The main stairs to the second floor were carpeted and were disgusting. The condition of the carpet was worse than a 2 star roadside motel. Cleaning or replacing is definitely recommended. January 13 – breakfast was good January 14 – breakfast was hot but it took 3 separate sets of silv
Stayed 4 nights in Jan 2025

10/10 Excellent

Jonathan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay and Location

The stay was great and staff was very helpful.
Stayed 3 nights in Jan 2025

10/10 Excellent

Leonidas

Stayed 3 nights in Dec 2024

8/10 Good

Emily

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location and would stay again. We were on a ground floor room in Atrium building and was very noisy from staff working in corridors starting at about 7am everyday. That’s a bit early for vacation property.
Stayed 4 nights in Jan 2025

10/10 Excellent

Kristine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love The Pier House, stay here every time we come to Key West (7years and counting). Can walk to everything. Quiet escape when needed.
Stayed 5 nights in Nov 2024

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at the opposite end of Duval but have decided we prefer the Pier House location and all around hotel experience
Stayed 3 nights in Jan 2025

8/10 Good

Ernest, Balto

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High Resort fees and no option not to select .
Stayed 3 nights in Jan 2025

10/10 Excellent

Barbara, McMurray

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities
Gorgeous!
Stayed 3 nights in Jan 2025

8/10 Good

Caden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing and the rooms were kept extremely clean. Great walking distance for everything on Duval. The breakfast set up wasn’t good and way overpriced for what it was. Our room was above the bar and the walls were thin so it was loud until about midnight every night. The bed was not comfortable at all. But the location and the staff were great. The bar on the beach was also nice and had great food and drinks. The beach was also very cozy and relaxing.
Stayed 7 nights in Jan 2025

10/10 Excellent

Paul Samuel, Wrentham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel excellent. Plane rides excellent. Key West airport coming in and leaving the putts. Worst ever.
Stayed 5 nights in Jan 2025

10/10 Excellent

Bing Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Jan 2025

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a very nice hotel in a fantastic location. In the middle of all the action Key West has to offer but nicely tucked away with a lovely private beach & pool. We stayed in the Garden Building with a balcony overlooking the pool and beautiful well kept gardens. The room was a good standard with everything we expected. 5 star service from all of the staff. The only minor criticism is the hotel is starting to look its age but this did not spoil anything for us. Not sure I would have liked a car park view room though! Highly recommended hotel.
Stayed 10 nights in Dec 2024

10/10 Excellent

Gavin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So well located with great facilities onsite
Stayed 4 nights in Dec 2024