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Pier House Resort & Spa

4.0 star property
Resort with private beach and full-service spa
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pier House Resort & Spa

View from room
Outdoor pool, pool umbrellas, pool loungers
Suite (Dockside) | Living room
Suite, 2 Bedrooms, Oceanfront
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

9.0 out of 10

Wonderful

Guests liked:

Friendly staff

Popular amenities

  • Spa
    Spa
  • On private beach
    On private beach
  • Bar
    Bar
  • Room service
    Room service
  • Hot tub
    Hot tub
  • Breakfast available
    Breakfast available
The price is AU$495
includes taxes & fees
1 Dec - 2 Dec

Explore the area

Map
1 Duval St, Key West, FL, 33040
  • Duval Street
    1 min walk
  • Key West Shipwreck Museum
    2 min walk
  • Key West Aquarium
    2 min walk
  • Key West, FL (EYW-Key West Intl.)
    14 min drive

Room options

View all photos for Room, 2 Queen Beds (Lanai)

Balcony

Room, 2 Queen Beds (Lanai)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Lanai RI Shower)

Balcony

Room, 2 Queen Beds (Lanai RI Shower)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Oceanfront (RI Shower)

Room, 1 King Bed, Oceanfront (RI Shower)

Room, 1 King Bed, Oceanfront (RI Shower)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Lanai)

Terrace/patio

Room, 1 King Bed (Lanai)

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Lanai RI Shower)

Terrace/patio

Room, 1 King Bed (Lanai RI Shower)

Highlights

Deck/patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Spa RI Shower)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Spa RI Shower)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 2
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, 2 Bedrooms (RI Shower)

In-room safe, individually decorated, individually furnished, desk

Suite, 2 Bedrooms (RI Shower)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 111 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Traditional Room, 1 King Bed, Accessible (RI Shower)

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed, Accessible (RI Shower)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Room, 2 Queen Beds, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Traditional Room, 1 King Bed

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite (Spa Junior Suite)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Spa Junior Suite)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Oceanfront

In-room safe, individually decorated, individually furnished, desk

Room, 1 King Bed, Oceanfront

Highlights

Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
  • 28 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Traditional Room, 2 Queen Beds

In-room safe, individually decorated, individually furnished, desk

Traditional Room, 2 Queen Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
Flat-screen TV
  • 26 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Deluxe Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Oceanfront

Beach/ocean view

Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Dockside)

Suite (Dockside) | Balcony

Suite (Dockside)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Luxury Suite, Oceanfront

Luxury Suite, Oceanfront | Bar (on property)

Luxury Suite, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (2 Queens)

In-room safe, individually decorated, individually furnished, desk

Suite, 1 Bedroom (2 Queens)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (1 King)

42-inch flat-screen TV with cable channels, TV

Suite, 1 Bedroom (1 King)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

Suite, 2 Bedrooms, Oceanfront

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 111 sq m
  • Ocean view
  • Sleeps 6
  • 2 King Beds

View all photos for Junior Suite (Pure Wellness)

In-room safe, individually decorated, individually furnished, desk

Junior Suite (Pure Wellness)

Highlights

Balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
  • 46 sq m
  • Sleeps 3
  • 1 Double Sofa Bed and 1 King Bed

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4.6 out of 5, Wonderful, (1003)
The price is AU$832
for 1 night
includes taxes & fees
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About the area

Key West

Pier House Resort & Spa puts you in the heart of Key West, within steps of Waterfront Playhouse and Mallory Square. Highlights at this beachfront resort include 2 bars/lounges, a full-service spa and a private beach. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with thalassotherapy and mani/pedis. Chart Room Bar serves American cuisine and is open for lunch. Beach Bar is the resort's own bar, serving drinks along with lunch and dinner. Enjoy the outdoor swimming pool, gym, Hot tub and steam room. 2605 square feet (242 square metres) of event facilities include 2 meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find a snack bar/deli, concierge services and a 24-hour front desk. Full breakfast is available daily between 8:00 AM and 11:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a short walk of this 4-property class Key West Historic District resort include Key West Shipwreck Museum and Museum of Art & History at the Custom House.
View more Resorts in Key WestOpens in a new window

What's nearby

  • Key West Aquarium - 2 min walk - 0.3 km
  • Mallory Square - 4 min walk - 0.3 km
  • Harry S. Truman Little White House - 6 min walk - 0.6 km
  • Ernest Hemingway Home and Museum - 16 min walk - 1.4 km
  • Fort Zachary Taylor Historic State Park - 19 min walk - 1.6 km

Getting around

  • Key West, FL (EYW-Key West Intl.) - 14 min drive

Restaurants

  • ‪Sloppy Joe's Bar - ‬2 min walk
  • ‪Sunset Pier - ‬1 min walk
  • ‪Hog's Breath Saloon - ‬2 min walk
  • ‪Captain Tony's Saloon - ‬4 min walk
  • ‪Key Lime Pie Factory - ‬3 min walk

About this property

Pier House Resort & Spa

Resort with private beach and full-service spa
Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Pier House Resort & Spa such as an outdoor pool and a health club.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. This beach resort also offers a hot tub, a steam room and a garden. For a fee, parking is available.

This 4-star Key West resort is smoke free.

  • 142 guestrooms or units
  • 5 levels
  • 5 buildings
  • 2 bars or lounges
  • Conference rooms
  • 2605 sq ft of conference space
  • 242 sq. m of conference space
  • Built in 1968
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Front desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
Pier House Resort & Spa offers 142 accommodations with a safe and coffee/tea makers. Each accommodation is individually furnished and decorated. 42-inch flat-screen televisions come with satellite channels.

Bathrooms include a shower, dressing gowns, designer toiletries and complimentary toiletries. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including thalassotherapy. The spa is open daily.

Languages

English

Property amenities

Parking and transport

  • Uncovered parking on site (USD 40 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 8:00 AM to 11:30 AM for a fee: USD 8 to 18 per person
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Beach Bar
  • Chart Room Bar
  • One Duval

Family friendly

  • Fenced pool
  • Free cot
  • In-room refrigerator
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 2 meeting rooms
  • 2,605 square feet of conference space
  • Business centre

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Spa open daily
  • Spa tub
  • Swedish massages
  • Thai massages
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Lever door handles
  • Lift (107 centimetre wide door)
  • Low-height counter and sink (81 centimetre high)
  • Low-height door lock
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways (81 centimetre wide)

More

  • 5 buildings
  • 5 floors
  • Banquet hall
  • Built in 1968
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 24

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 20 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 63 per accommodation, per night
The resort fee includes:
  • Beach access
  • Beach towels
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Spa access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 8 to 18 per person
  • Uncovered self-parking fee: USD 40 per day
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express and Discover. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

House Pier
Pier House
Pier House Key West
Pier House Resort
Pier House Resort Key West
Pier Resort
Resort Pier
Pier Hotel Key West
Pier House Hotel Key West
Pier House Key West Florida
Pier Key West
Pier House Resort Spa
Pier Hotel Key West
Pier Key West
Pier House Key West Florida
Pier House Resort & Spa Resort
Pier House Resort & Spa Key West
Pier House Resort & Spa Resort Key West

Frequently asked questions

What is the cancellation policy at Pier House Resort & Spa?

Pier House Resort & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Pier House Resort & Spa?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Pier House Resort & Spa on 1 Dec 2024 start from AU$397.86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Pier House Resort & Spa?

Yep, Pier House Resort & Spa has an uncovered self car park for USD 40 per day.

Are there any beaches close to Pier House Resort & Spa?

Yep, Pier House Resort & Spa is a short 3-minute walk from Florida Keys Beaches. Fun beach activities include jet skiing, scuba diving and waterskiing.

Is there a spa on site at Pier House Resort & Spa?

Yep, there is an onsite spa at Pier House Resort & Spa. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Pier House Resort & Spa have a pool?

Yep, and guests love it! Pier House Resort & Spa has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Pier House Resort & Spa?

Pier House Resort & Spa features a private beach, a full-service spa and a health club.

What makes Pier House Resort & Spa a romantic place to stay?

1 hot tub and beachfront dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Pier House Resort & Spa.

Is Pier House Resort & Spa family-friendly?

You bet! With amenities such as a private beach and a deli, as well as free infant beds in the guestrooms, it's no surprise that Pier House Resort & Spa is a hit with families.

Does Pier House Resort & Spa serve breakfast?

You bet, full breakfast is on offer daily from 8:00 AM to 11:30 AM.

Is there a free airport shuttle available at Pier House Resort & Spa?

No, Pier House Resort & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Pier House Resort & Spa?

Yep, they've got a beach bar and an onsite restaurant that serves American cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Pier House Resort & Spa?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Pier House Resort & Spa?

Dogs are welcome at Pier House Resort & Spa, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 9 kg per pet.

Pier House Resort & Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 656 out of 1006 reviews" "
Rating 8 - Good. 193 out of 1006 reviews" "
Rating 6 - Okay. 89 out of 1006 reviews" "
Rating 4 - Poor. 45 out of 1006 reviews" "
Rating 2 - Terrible. 23 out of 1006 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was nice, tropical landscaping was beautiful, nice pool and pool bar
Stayed 2 nights in Aug 2024

10/10 Excellent

jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Aug 2024

10/10 Excellent

Aaron, Pelham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Pier House is, overall, a lovely place that could just use a bit of sprucing up. We’ve stayed there multiple times over the past two decades & always had a fabulous time, primarily because of the amazing & caring staff. Fun, vibrant, funky & a great place for a getaway. Sitting at the Key West airport as I write this, with a smile on my face, looking forward to our next visit.
Stayed 5 nights in Aug 2024

10/10 Excellent

Janis, St Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the beach & swim area.
Stayed 2 nights in Aug 2024

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
It was swell!
Stayed 2 nights in Aug 2024

10/10 Excellent

Fabiola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Denim at the check in desk and Lee at the concierge were so kind and helpful!
Stayed 3 nights in Aug 2024

6/10 Okay

Caitlyn

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Yaneisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiy place
Stayed 1 night in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

4/10 Poor

tom

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Where do I start?….place is dirty…they lost power and moved me to another hotel that was even worse… came back the same day because they got power back after telling me I had to leave…then we had no hot water for 2 days….all they offered was a refund of the resort fees….they had no idea what was going on and we’re not very accommodating….better places to stay in Key West
Stayed 4 nights in Aug 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property
Stayed 2 nights in Aug 2024

10/10 Excellent

Daisy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Norma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janine at the pool bar was excellent. Great food and drink recommendations.
Stayed 3 nights in Aug 2024

8/10 Good

Leonel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel Close to everything
Stayed 6 nights in Aug 2024

10/10 Excellent

Cliffton

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay here again. It’s convenient to everything and within walking distance to the main hotspots in the area. Staff is awesome! Ann at the front desk is amazing!
Stayed 3 nights in Aug 2024

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hello Pier House... We enjoyed your property even after Hurricane Debby messed with our travel plans. I want to mention your front desk agent Ann was also excellent!! She was very attentive and had everything ready as we arrived from our trek through the hurricane. Thanks again!
Stayed 4 nights in Aug 2024

8/10 Good

brent

Liked: Cleanliness, staff & service, property conditions & facilities
Great pool/ Beach area and location
Stayed 3 nights in Aug 2024

8/10 Good

Gennaro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beach area
Stayed 3 nights in Aug 2024

10/10 Excellent

Delaviz

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Everyone was so nice and helpful. Ann from the front desk was so sweet and fun to talk too. The only thing was that when we were trying to get towels by the pool or the by the beach area the Hispanic guy had a very bad attitude when he was trying to give us our towels.
Stayed 4 nights in Aug 2024

8/10 Good

Don

Liked: Staff & service
Had issues with cockroaches as big as a half dollar in my room in the middle of the night. If my wife knew this she would have requested we leave immediately. The staff acted like it was nothing
Stayed 5 nights in Aug 2024

8/10 Good

James Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff was wonderful. Electricity went out the first day we were there and could not check into room until 3 hours later. But all in all loved it.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Linda was excellent
Stayed 4 nights in Jul 2024

6/10 Okay

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service
👍
Stayed 2 nights in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a little snafu at check in but other than that, we found all was WONDERFUL. Hurricane Debby caused our flights to cancel and we were stressed as to our stay being extended but the staff was so pleasant and accommodating. Can not say enough kind words about Linda at the bar/beach/pool- she was swift, lively, energetic and so personable. Dianne was also so kind and accommodating- all in all- I WOULD HIGHLY recommend Pierhouse- we will certainly recommend it to friends and family-
Stayed 4 nights in Jul 2024