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The Gates Hotel Key West Newly Renovated

4.0 star property
Eco-certified Key West hotel in New Town with 2 restaurants
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for The Gates Hotel Key West Newly Renovated

Exterior
Serves breakfast, lunch and dinner
Lobby sitting area
Poolside bar
Outdoor banquet area

Reviews

7.6 out of 10
Good

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping
  • Parking available
  • 24/7 front desk
  • Breakfast available
The price is AU$485
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
3824 N Roosevelt Blvd, Key West, FL, 33040
  • Key West Tropical Forest and Botanical Garden
    ‪12 min walk‬
  • Key West Golf Club
    ‪4 min drive‬
  • Robbie's
    ‪5 min drive‬
  • Key West, FL (EYW-Key West Intl.)
    ‪4 min drive‬

Room options

View all photos for Garden View Room, 2 Queen Beds - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Garden View Room, 2 Queen Beds - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Double Queen with Pool View & Terrace - Newly Renovated

Terrace/patio

Double Queen with Pool View & Terrace - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • Sleeps 4
  • 2 Queen Beds

View all photos for King with Pool View & Terrace - Newly Renovated

Terrace/patio

King with Pool View & Terrace - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Sofa bed
Blackout curtains
Premium bedding
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Pool View (Lifestyle) - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Deluxe Room, 1 King Bed, Pool View (Lifestyle) - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Sofa bed
Blackout curtains
Premium bedding
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Pool View (Lifestyle) - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Deluxe Room, 2 Queen Beds, Pool View (Lifestyle) - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden View Room, 1 King Bed - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Garden View Room, 1 King Bed - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Garden View Room, 2 Queen Beds, Accessible - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Garden View Room, 2 Queen Beds, Accessible - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • 29 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Garden View Room, 1 King Bed, Accessible - Newly Renovated

Premium bedding, in-room safe, blackout curtains, free cots/infant beds

Garden View Room, 1 King Bed, Accessible - Newly Renovated

Highlights

Air conditioning
Free cots/infant beds
Mini-fridge
LCD TV
Renovated in 2024
Premium bedding
Blackout curtains
Bathrobes
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

24 North Hotel Key West - Newly Renovated

Pool
Pet-friendly
Free WiFi
Restaurant
3.7 out of 5, Good, (1408)
The price is AU$761
for 1 room
includes taxes & fees
13 Feb - 14 Feb
24 North Hotel Key West - Newly Renovated

About the area

Key West

At The Gates Hotel Key West Newly Renovated you'll be 1 km (0.6 mi) from Key West Tropical Forest and Botanical Garden and 3.8 km (2.4 mi) from Stock Island Yacht Club & Marina. Highlights at this eco-friendly hotel include 2 restaurants, an outdoor swimming pool and a poolside bar. .The café, The Blind Pig Food Truck, is open for breakfast, lunch and dinner. Rum Row is the hotel's own bar, serving drinks along with breakfast and lunch. Enjoy the gym, pool cabanas and pool loungers as well as access to bike hire. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Full breakfast is available daily between 8:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, including food and water bowls and an off-lead area. There's also self parking, along with the convenience of an area shuttle. .Sights within a 10-minute drive of this 4-property class New Town hotel include Key West Lighthouse and Keeper's Quarters Museum and Key West Butterfly and Nature Conservatory.

What's nearby

  • Key West Tropical Forest and Botanical Garden - 12 min walk
  • Key West Golf Club - 4 min drive
  • Stock Island Yacht Club & Marina - 6 min drive
  • Southernmost Point - 8 min drive
  • Mallory Square - 9 min drive

Getting around

  • Key West, FL (EYW-Key West Intl.) - 4 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪El Siboney Stock Island - ‬3 min drive
  • ‪Key Plaza Creperie - ‬3 min drive
  • ‪Wendy's - ‬13 min walk
  • ‪Outback Steakhouse - ‬16 min walk

About this property

The Gates Hotel Key West Newly Renovated

Eco-certified Key West hotel in New Town with 2 restaurants
The Gates Hotel Key West Newly Renovated offers its guests an outdoor pool and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A business centre and meeting rooms are available. A terrace, tour/ticket assistance, and a garden are also featured at the eco-certified The Gates Hotel Key West Newly Renovated. You'll have access to the outdoor pool at a partner property. An area shuttle within 4 mi is available for a fee. Parking is available for a fee. A complete renovation of The Gates Hotel Key West Newly Renovated was completed in September 2024.

This 4-star Key West hotel is smoke free.

  • 100 guestrooms or units
  • 2 levels
  • 3 buildings
  • 2 dining venues
  • Conference rooms
  • Built in 2015
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
The Gates Hotel Key West Newly Renovated offers 100 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Beds feature premium bedding. 42-inch LCD televisions come with cable channels. Bathrooms include baths or showers, bathrobes, designer toiletries and complimentary toiletries.

This Key West hotel provides complimentary wireless Internet access, with a speed of 500+ Mbps (good for 6+ people or 10+ devices). Business-friendly amenities include telephones along with free local calls (restrictions may apply). Additionally, rooms include coffee/tea makers and a hairdryer. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Area shuttle (surcharge) up to 4 mi
  • Onsite parking available only on request
  • Uncovered parking on site (USD 15 per night; includes in/out privileges)
  • Uncovered extended parking on site (USD 15 per night)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 8:00 AM to 11:00 AM for a fee: USD 10 to 20 for adults and USD 10 to 20 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Private picnics

Restaurants on site

  • Rum Row
  • The Blind Pig Food Truck
  • Toasted Coconut

Things to do

  • Bicycle rentals
  • Evening entertainment
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Family friendly

  • Fenced pool
  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Garden
  • In a nature reserve
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in stairways
  • Lift
  • Smooth flooring in public areas
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Mini-fridge

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50.00 per accommodation, per day
  • Maximum 2 (weight limit: 50 lb per pet)
  • Food and water bowls and an off-lead area are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day
  • Resort fee: USD 50.62 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Business centre/computer access
  • Concierge service
  • Fitness centre access
  • Health club access
  • Housekeeping
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Nearby fitness centre access
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 10.00 to 20.00 for adults and USD 10.00 to 20.00 for children
  • Uncovered self-parking fee: USD 15.00 per night (in/out privileges)
  • Uncovered extended parking fee: USD 15 per night
  • Pet fee: USD 50.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 25 years old.
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, window guards and outdoor lighting
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 25 years old. Guests must contact this property in advance to reserve on-site parking. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival. Long-term renters welcome. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, window guards and outdoor lighting in all accommodation.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Up to 2 children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Key West Quality Inn
Quality Inn Hotel Key West
Quality Inn Key West
Quality Inn Key West Hotel
Quality Key West
Gates Hotel Key West
Gates Hotel
Gates Key West
The Gates Hotel Key West
The Gates Hotel Key West Newly Renovated Hotel
The Gates Hotel Key West Newly Renovated Key West
The Gates Hotel Key West Newly Renovated Hotel Key West

Frequently asked questions

What is the cancellation policy at The Gates Hotel Key West Newly Renovated?

The Gates Hotel Key West Newly Renovated offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Gates Hotel Key West Newly Renovated?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at The Gates Hotel Key West Newly Renovated on 2 Feb 2025 start from AU$404.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Gates Hotel Key West Newly Renovated?

Yep, The Gates Hotel Key West Newly Renovated has an uncovered self car park with in/out privileges for USD 15.00 per night. Uncovered extended parking costs USD 15 per night.

Are there any beaches close to The Gates Hotel Key West Newly Renovated?

The closest beach to The Gates Hotel Key West Newly Renovated is Smathers Beach (3.1 km).

Does The Gates Hotel Key West Newly Renovated have a pool?

Yep, and guests love it! The Gates Hotel Key West Newly Renovated has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 7:00 AM to 11:00 PM.

What makes The Gates Hotel Key West Newly Renovated a romantic place to stay?

A champagne service and romance packages, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at The Gates Hotel Key West Newly Renovated.

Is The Gates Hotel Key West Newly Renovated family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that The Gates Hotel Key West Newly Renovated is a hit with families.

Does The Gates Hotel Key West Newly Renovated serve breakfast?

Sure does, full brekkie is available daily between 8:00 AM and 11:00 AM.

Is there a free airport shuttle available at The Gates Hotel Key West Newly Renovated?

No, The Gates Hotel Key West Newly Renovated does not offer an airport shuttle service.

Is there a bar or restaurant at The Gates Hotel Key West Newly Renovated?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The Gates Hotel Key West Newly Renovated?

Check-in begins at 4:00 PM. Check-out time is 11 AM.

Are pets allowed at The Gates Hotel Key West Newly Renovated?

Furry friends are welcome at The Gates Hotel Key West Newly Renovated, with dog exercise areas and food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 23 kg per pet.

The Gates Hotel Key West Newly Renovated Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 421 out of 1004 reviews" "
Rating 8 - Good. 227 out of 1004 reviews" "
Rating 6 - Okay. 157 out of 1004 reviews" "
Rating 4 - Poor. 94 out of 1004 reviews" "
Rating 2 - Terrible. 105 out of 1004 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
This hotel was very nice. The lobby was beautiful and the front desk clerk was very nice. The room was modern and spacious, the beds were very comfortable as well. The only thing I would change is the elevator. It made a horrible noise when using it.
Stayed 2 nights in Oct 2024

10/10 Excellent

Danilo, Iowa City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place for us for one night as we had to extend our stay due to airline delay. We wish we would have had more time to explore the area and amenities. Staff was wonderfull!
Stayed 1 night in Jul 2024

2/10 Terrible

jeff

Travelled with partner
Disliked: Amenities, property conditions & facilities
Annoying blinking smoke alarm. Did not clean every day.
Stayed 3 nights in Oct 2024

10/10 Excellent

Nikki, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Sep 2024

10/10 Excellent

Nikki, Pembroke Pines

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Oct 2024

8/10 Good

Colin

Liked: Cleanliness, staff & service, amenities
There was renovation in progress in many of the rooms and breakfasts were not available. The staff did give me a $50 a day credit for having no breakfasts and the staff were amazing and the renovations will be great when finished. The hotel is great.
Stayed 10 nights in Sep 2024

10/10 Excellent

Deborah D

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very accommodating. The property was under some renovation to upgrade the new lobby but noise was minimal and appeared to be
Stayed 3 nights in Sep 2024

10/10 Excellent

Diego

Stayed 6 nights in Sep 2024

8/10 Good

Georgie

Liked: Cleanliness, staff & service
Nice hotel for the price
Nice for the price , looked better in the pictures. Lots of building work going on so a bit loud
Stayed 2 nights in Sep 2024

4/10 Poor

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Try to take every penny they can.
The actual hotel was clean and comfortable with a nice pool and bar. However on top of an insanely high resort fee, which doesn’t include parking! That is an additional charge ONTOP of the resort fee, they also charged us an occupancy fee and an island contribution, which is not stated anywhere. The hotel website also states there is a complimentary shuttle to Old Town which they are charging $5 per person per trip for. The ‘free’ daily water included in the resort fee was not topped up and the pool was closed for part of our stay due to ongoing work at the hotel which is likely to wake you up at 6am like it did us. Struggling to see what exactly the resort fee does cover.
Stayed 2 nights in Oct 2024

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

10/10 Excellent

Carol

Great time! Staff was great. Lovely hotel.
Stayed 1 night in Sep 2024

8/10 Good

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slept well, quiet property. Roosters to wake you up. Some reason contractors were working weekend, sorta annoying at times. Pool was clean. Car is needed to get to chain restaurants, grocery's plenty within 3 miles. No transport to/from port. Round trip taxi $30. Conch Connect would be interesting to try. Now the fees. Yea they are a ripoff but employers are no longer flipping the bill to have someone wash your sheets and towels, make your bed, pay the gas, electric, cable and WI-FI bill. They will charge $15/day to park and not take responsibility for your car. Don't forget the City wants theirs's also. Those days as being part of the stay is gone. For the price it's a good place, Better in the new upcoming rooms. Price for food there was a little high. No restaurants on sight.
Stayed 4 nights in Sep 2024

2/10 Terrible

Amit

Travelled with family
Disliked: Staff & service, amenities
It was terrible experience. They make me and my family wait for 90 min to check in and still did not gave us the rooms we booked. Also the other room they gave has broken toilet. They are also not ready to refund the difference. Very unprofessional behavior from staff and very unethical dealing with us.
Stayed 1 night in Sep 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and friendly staff
Stayed 5 nights in Sep 2024

10/10 Excellent

Stacey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have came to this resort for the last 4 years
Stayed 5 nights in Sep 2024

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

8/10 Good

Sierra

Travelled with partner
Liked: Cleanliness
This property is really nice only problem I saw was there’s no microwave
Stayed 2 nights in Sep 2024

10/10 Excellent

Aleksander

Stayed 2 nights in Aug 2024

4/10 Poor

Billy Shane, Corinth

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Charged a daily resort fee. This place is by far a resort. They are also doing construction on this property, which they do not mention. Charge a $15 parking fee to stay at this cheap hotel. No restaurant on site.
Stayed 5 nights in Sep 2024

10/10 Excellent

Paul

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keep up with great work
Stayed 2 nights in Aug 2024

6/10 Okay

Branda, Broomfield

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The property was under renovation. Very noisy.We asked to have our room cleaned and serviced three times without luck. We had our room cleaned once. I was very disappointed.
Stayed 3 nights in Aug 2024

10/10 Excellent

Perla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Susan

Travelled with group
Disliked: Room comfort
Be wary
Checked in, went to our room, put our things in the room and left. We did not come back until late that night. Discovered stained bed linens. Looked like lipstick and makeup, that was not mine. Our room and bed linens were clean the next day, after going to the front desk. Day 3, we were out for the day. When we returned to our room that evening, our room was exactly like we left it, no one came to tidy the room. Thankfully the man doing the laundry gave us the towels we needed. Then a knock on the door, a lady came to tidy up. The other surprise was a $150 incident fee. When I booked, it said $100, when I inquired , I was told $50/day. Either way it didn’t add up. I would highly recommend changing the beds at this location. Several reviews said they were noisy, but I didn’t think they could be that bad, yes they are. If you are a light sleeper, do not stay here. Every time you move the bed makes noise, mattress is sitting on wood planks, the boards are making the noise.
Stayed 3 nights in Aug 2024

8/10 Good

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bartenders at Rum Row were fantastic.
Stayed 3 nights in Aug 2024