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DoubleTree by Hilton Hotel London ExCel

4.0 star property
Waterfront London hotel in Newham with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Hotel London ExCel

Front of property
Dock
Deluxe Room, 1 Queen Bed, Balcony | Balcony
Bar (on property)
Suite, 1 King Bed, City View

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
  • Room service
  • Bar
  • Housekeeping
  • Pet-friendly
  • 24/7 front desk
The price is AU$157
includes taxes & fees
17 Jan - 18 Jan 2025

Explore the area

Map
Excel, 2 Festoon Way, Royal Victoria Dock, Newham, London, England, E16 1RH
  • ExCeL Exhibition Centre
    7 min walk
  • IFS Cloud Royal Docks Station
    19 min walk
  • University of East London, Docklands Campus
    19 min walk
  • London (LCY-London City)
    15 min walk

Room options

View all photos for Deluxe Room, 1 Queen Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 Queen Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Suite, 1 King Bed (Water View)

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Separate bedroom
Blackout curtains
  • 54 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Water View)

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Room, 1 King Bed (Water View)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Balcony

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 Queen Bed, Balcony

Highlights

Balcony
Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

Room, 1 Queen Bed with Sofa bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Sofa bed - double
Blackout curtains
Private bathroom
  • 21 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Twin Room (Guest)

In-room safe, desk, laptop workspace, blackout curtains

Twin Room (Guest)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Twin Room, Accessible, View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, Accessible, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Bathrobes
Private bathroom
  • 24 sq m
  • Water view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Deluxe Room, 1 Queen Bed, Balcony

Highlights

Balcony
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Separate bath and shower
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Twin Room, View

In-room safe, desk, laptop workspace, blackout curtains

Deluxe Twin Room, View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Twin Room, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Twin Room, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, City View

In-room safe, desk, laptop workspace, blackout curtains

Suite, 1 King Bed, City View

Highlights

Separate dining area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
TV
Separate bedroom
  • 31 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed, Accessible

In-room safe, desk, laptop workspace, blackout curtains

Room, 1 Queen Bed, Accessible

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
  • 21 sq m
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hampton by Hilton London Docklands

Breakfast included
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1008)
The price is AU$169
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Hampton by Hilton London Docklands

About the area

London

At DoubleTree by Hilton Hotel London ExCel you'll be 0.5 km (0.3 mi) from ExCeL Exhibition Centre and 3.9 km (2.4 mi) from O2 Arena. Highlights at this eco-friendly hotel include a restaurant, a 24-hour gym and a bar/lounge. .This business-friendly hotel offers free WiFi in public areas, a fitness centre and a business centre. Other amenities include a snack bar/deli and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:30 AM and on weekends between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Places within a 15-minute drive of this 4-property class Newham hotel include London Stadium and Westfield Stratford City.

What's nearby

  • ExCeL Exhibition Centre - 7 min walk
  • London Stadium - 11 min drive
  • Westfield Stratford City - 11 min drive
  • O2 Arena - 11 min drive
  • Tower of London - 12 min drive

Getting around

  • Prince Regent Station - 5 min walk
  • West Ham Station - 7 min drive
  • London (LCY-London City) - 7 min drive

Restaurants

  • ‪Subway - ‬9 min walk
  • ‪Costa Coffee - ‬11 min walk
  • ‪Caffè Nero - ‬14 min walk
  • ‪Sandwich & Co - ‬12 min walk
  • ‪E16 Café - ‬6 min walk

About this property

DoubleTree by Hilton Hotel London ExCel

Waterfront London hotel in Newham with a 24-hour fitness centre
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A business centre and 2 meeting rooms are available.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 882 square feet (82 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and multilingual staff are also featured at the eco-certified DoubleTree by Hilton Hotel London ExCel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star London hotel.

  • 287 guestrooms or units
  • 9 levels
  • 882 sq ft of conference space
  • 82 sq. m of conference space
  • Built in 2003
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Newspapers in lobby (free)
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
DoubleTree by Hilton Hotel London ExCel offers 287 air-conditioned accommodations with laptop-compatible safes and a safe. Televisions come with pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Filipino, French, German, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian, Slovenian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7 AM to 11 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym

Family friendly

  • Free cot
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • 882 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • On the waterfront
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Pay films
  • TV

Food and drink

  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
This property will place a credit card authorization for GBP 50 for any bookings where payment for the stay will be made on site instead of at the time of booking.

Access methods

Staffed front desk

Pets

  • Pets: GBP 35 per accommodation, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 77 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 35 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, Barclaycard, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival.

We should mention

  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Ramada Hotel London Docklands
Ramada London Docklands
DoubleTree Hilton Hotel London ExCel
DoubleTree Hilton London ExCel
DoubleTree by Hilton Hotel London ExCel Hotel
DoubleTree Hilton Hotel ExCel
DoubleTree by Hilton Hotel London ExCel London
DoubleTree by Hilton Hotel London ExCel Hotel London

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton Hotel London ExCel?

DoubleTree by Hilton Hotel London ExCel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton Hotel London ExCel?

As of 22 Dec 2024, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton Hotel London ExCel on 17 Jan 2025 start from AU$157.26, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton Hotel London ExCel?

Yep, DoubleTree by Hilton Hotel London ExCel has a self car park for GBP 15 per night. Onsite parking is limited.

Is DoubleTree by Hilton Hotel London ExCel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that DoubleTree by Hilton Hotel London ExCel is a hit with families.

Does DoubleTree by Hilton Hotel London ExCel serve breakfast?

Yep, buffet breakfast is on offer weekdays from 6:30 AM to 10:30 AM and on weekends between 7 AM and 11 AM.

Is there a free airport shuttle available at DoubleTree by Hilton Hotel London ExCel?

No, DoubleTree by Hilton Hotel London ExCel does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton Hotel London ExCel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at DoubleTree by Hilton Hotel London ExCel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at DoubleTree by Hilton Hotel London ExCel?

Dogs are welcome at DoubleTree by Hilton Hotel London ExCel, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 35 kg per pet.

DoubleTree by Hilton Hotel London ExCel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 476 out of 1005 reviews" "
Rating 8 - Good. 314 out of 1005 reviews" "
Rating 6 - Okay. 119 out of 1005 reviews" "
Rating 4 - Poor. 47 out of 1005 reviews" "
Rating 2 - Terrible. 49 out of 1005 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Jennifer

Travelled with family
Disliked: Amenities, property conditions & facilities
Front desk attendents were friendly and helpful. Communications needed to be available for breakfast prices and types of breakfasts. Maybe post it at the entrance. Staff had to scurry around for a breakfast menu when we asked. Room felt very tight once the sofa bed was out. Perhaps not rate this room as a family room but a regular room so we don’t get our expectation dashed. This room was a bit strange in the bathroom mirror had a two square feet area that didn’t fog up after a shower. Be warned there is no good options for food here . The only good place is a Chinese restaurant. Food is quite good but they are not available for breakfast.
Stayed 7 nights in Sep 2024

10/10 Excellent

Boo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Easy, affordable and clean. The decor of the inside of the building done to high standards.
Stayed 2 nights in Sep 2024

8/10 Good

Stian

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2024

10/10 Excellent

Peter, Setubal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, but a long walk from the Custom House Elizabeth line station.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Sandra

Travelled with group
Disliked: Amenities
There was no fridge in the room to keep water or milk cold or any other drinks for that matter. All Hilton hotels should provide a fridge in the rooms i paid £195 a night for a deluxe room really not happy about that. I expected a fridge in my room and having to pay a charge to have food in my room not expectable. Also the lighting in the room and bathroom is bad. that needs looking at. We had people on the river with a drone looking in our room not good either. Also I told the cleaner that i did not need her to clean my room or empty the bin. To my surprise when I came back from restaurant to order food, I found her in my room why ? I already told her not to worry many times - if a customer says no then they should respect that.
Stayed 1 night in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff Clean and tidy and lovely lounge bar
Stayed 1 night in Sep 2024

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel with friendly and knowledgeable staff.
Stayed 1 night in Sep 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Handy for London City airport. Food is pricey.
Stayed 1 night in Aug 2024

2/10 Terrible

Sajeel

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Absolutely disappointed with the service and the condition of the room. Very bad odour in room and things were broken and missing. We spent the first 3 hours trying to get someone to come and sort these issues out. We asked for a change in room but the manager said no due to us booking though Expedia. He said if we booked directly through them then they wok
Stayed 1 night in Aug 2024

4/10 Poor

DEBORAH

Travelled with family
Disliked: Property conditions & facilities
The actual Hotel was ok and staff were friendly and the food was good. The room was small not an accessible room like it was meant to be, could not open a window on an extremely hot day. Bed was like a concrete slab. Bathroom sink had 3 cracks in it, shower overflowed and flooded bathroom floor and into bedroom. Room smelt of damp and mould. Road works all around the hotel and also next to Airport runway
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Daniel

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Faisal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Daniella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, even got warm cookies on arrival
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The aircon was loud and impossible to turn off. I called down to reception who said it would turn off by itself but it did not. It was like being next to an airplane taking off all night, so I didn’t sleep at all. I usually like DoubeTrees so this was a huge disappointment. Service was friendly though.
Stayed 1 night in Jul 2024

2/10 Terrible

Joy

Stayed 2 nights in Jul 2024

10/10 Excellent

Miles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

8/10 Good

Navdeep

Stayed 2 nights in Jul 2024

10/10 Excellent

Beatrice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Amir

Stayed 2 nights in Jul 2024

8/10 Good

Ameer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

4/10 Poor

harvinder

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very uncomfortable bed, bathroom dated.
Stayed 1 night in Jul 2024