4/10 Poor
Graham
28 Dec 2024
Liked: Cleanliness
Disliked: Staff & service
We will NEVER return!
Trading on its dated history!
Checked in on Sunday and told the renowned bar was closed but open the following night. We asked if it was ok to visit then and left it with her for around 8pm. The lady at reception took a "preauthorization payment" of several hundred pounds which was actually not held as normal but taken from my account immediately. I questioned this and was told it would be credited back if nothing ordered in the bar or restaurant.
Stayed at the hotel for 2 nights, went to the bar on Monday for the bar manger to demand a reservation number, that the woman who checked us in should have arranged! We left without trying the alleged original martini and was made to feel second class citizens in this 4 hundred + night hotel!
Very disappointed in the way the bar manager handled the situation, which actually marred the break for our 35th wedding anniversary.
We didn't eat in the hotel as we had already made plans weeks in advance. We checked out and after 14 DAYS I had to chase the hotel up for the refund back to my card. If I hadn't of chased the refund it wouldn't have happened!
We will not be back!
Graham
Stayed 2 nights in Dec 2024