London Hilton on Park Lane

5.0 star property
Luxury London hotel in London City Centre with a 24-hour fitness centre
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for London Hilton on Park Lane

Exterior
Premium bedding, in-room safe, desk, laptop workspace
Premium bedding, in-room safe, desk, laptop workspace
Suite, 1 King Bed, Business Lounge Access (Grosvenor)
Luxury Suite, Business Lounge Access (Balmoral) | View from room

Reviews

8.2 out of 10

Very good

Guests liked:

Friendly staff

Popular amenities

  • Bar
    Bar
  • Pet-friendly
    Pet-friendly
  • Parking available
    Parking available
  • Air conditioning
    Air conditioning
  • Gym
    Gym
  • Room service
    Room service
The price is AU$720
includes taxes & fees
17 Dec - 18 Dec

Explore the area

Map
22 Park Lane, London, England, W1K 1BE
  • Park Lane
    1 min walk
  • Hyde Park
    3 min walk
  • Piccadilly
    3 min walk
  • London (LHR-Heathrow)
    44 min drive

Room options

Family Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
  • 107 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Suite, 1 King Bed, Business Lounge Access (Grosvenor)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Family Room, Connecting Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 44 sq m
  • City view
  • Sleeps 4
  • 1 King Bed OR 2 Single Beds

Executive Room, 1 King Bed, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Luxury Suite, 1 King Bed, Business Lounge Access (Park Lane)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 60 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed, Business Lounge Access (Clarence)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 85 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Duke Of Edinburgh Suite Newly Refurb)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Business Lounge Access (Mayfair)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
  • 27 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 2 Single Beds

Luxury Suite, 1 King Bed, Business Lounge Access (Mayfair)

Highlights

Balcony
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
  • 42 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Newly Refurbed Cambridge Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 85 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Family Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
Premium bedding
  • 22 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Luxury Suite, 1 King Bed, Business Lounge Access (Cosmopolitan)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 85 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Suite, 1 King Bed (Newly Refurbed Coronation Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 85 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Suite, Business Lounge Access (Chelsea)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
  • 85 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Signature Suite, 1 King Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • City view
  • Sleeps 3
  • 1 King Bed

Luxury Suite, Business Lounge Access (Balmoral)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
  • 75 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Newly Refurbed Buckingham Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 85 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed (Newly Refurb Kensington Suite, 27th F)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
Premium bedding
  • 82 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Royal Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 125 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Presidential Suite

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
  • 125 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed, Business Lounge Access (Newly Refurbed Oxford Suite)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
  • 85 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Executive Twin Room, Business Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Sofa bed
  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Deluxe Room, 2 Single Beds

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Plasma TV
Hypo-allergenic bedding
Blackout curtains
Premium bedding
  • City view
  • Sleeps 2
  • 2 Single Beds

Suite, Business Lounge Access (Boutique)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
  • 82 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed, Business Lounge Access (Park Lane)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Executive Lounge
Free cots/infant beds
Dining table
Plasma TV
Hypo-allergenic bedding
  • 27 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

London

A luxury stay in the heart of London awaits you at London Hilton on Park Lane. Within a 5-minute stroll you'll find Hyde Park and Buckingham Palace within a 15-minute walk. Highlights at this eco-friendly hotel include a restaurant, a 24-hour gym and a bar/lounge. .Revery Bar is the hotel's own bar. Business travelers can take advantage of meeting rooms, a 24-hour business centre, and conference space. Other amenities include a steam room, Wi-Fi in public areas and a snack bar/deli. Full breakfast is available daily between 7 AM and 11 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .Sights within a 20-minute walk of this 5-property class London City Centre hotel include Harrods and Piccadilly Circus.

What's nearby

  • Hyde Park - 3 min walk - 0.3 km
  • Buckingham Palace - 11 min walk - 1.0 km
  • Piccadilly Circus - 17 min walk - 1.5 km
  • Oxford Street - 17 min walk - 1.5 km
  • Big Ben - 4 min drive - 2.4 km

Getting around

  • Hyde Park Corner Underground Station - 4 min walk
  • London Victoria Station - 16 min walk
  • Heathrow Airport (LHR) - 44 min drive

Restaurants

  • ‪Hilton Executive Lounge - ‬1 min walk
  • ‪Metropolitan by COMO, London - ‬1 min walk
  • ‪CUT at 45 Park Lane - ‬2 min walk
  • ‪EL&N London - Park Lane - ‬2 min walk
  • ‪Coya London - ‬3 min walk

About this property

London Hilton on Park Lane

Luxury London hotel in London City Centre with a 24-hour fitness centre
London Hilton on Park Lane offers its guests a steam room and a 24-hour fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business centre, meeting rooms, and limo/town car service are available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at the luxury London Hilton on Park Lane. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star London hotel.

  • 1 building
  • 453 guestrooms or units
  • 28 levels
  • Conference rooms
  • Built in 1963
  • Deli
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
London Hilton on Park Lane offers 453 accommodations with DVD players and a safe. Beds feature premium bedding. 50-inch plasma televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access (Wi-Fi speed: 25+ Mbps) is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

Arabic, English, French, German, Italian, Japanese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi; wired internet (GBP 20 for 4 hours)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (GBP 12.99 per 24-hour period)

Parking and transport

  • Height restrictions apply for on-site parking
  • Limo/town car service
  • Parking on site (GBP 50 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7 AM to 11 AM for a fee: GBP 29 per person
  • A bar/lounge
  • A restaurant
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Park Corner Brasserie
  • Revery Bar

Family friendly

  • DVD player
  • Free cot
  • In-room microwave
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Assistive listening devices
  • Bathroom emergency pull cord
  • Handrails in stairways (90 centimetre high)
  • Lift (90 centimetre wide door)
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 28 floors
  • Ballroom
  • Banquet hall
  • Built in 1963
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch smart TV with satellite channels
  • DVD player
  • Pay films

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Microwave
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets: GBP 50 per accommodation, per week
  • Only dogs are allowed
  • Maximum 1 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 100.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 29 per person
  • Fee for in-room wireless Internet: GBP 12.99 per 24-hour period (rates may vary)
  • Fee for in-room wired Internet: GBP 20 (for 4 hours, rates may vary)
  • Fee for wireless Internet in public areas: GBP 12.99 per 24-hour period (rates may vary)
  • Self-parking fee: GBP 50 per day
  • Pet fee: GBP 50 per accommodation, per week
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 100.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Lane
Hilton Lane Hotel
Hilton Lane Hotel London Park
Hilton London Park
Hilton London Park Lane
London Hilton Park Lane
London Park Hilton
London Park Lane
London Park Lane Hilton
London Hilton Park Lane Hotel
Hilton Park Lane Hotel
London Hilton On Park Lane England
London Hilton On Park Lane Hotel London
Hilton International London
Hilton Park Lane
Hilton Hotel London
London Hilton on Park Lane Hotel
London Hilton on Park Lane London
London Hilton on Park Lane Hotel London

Frequently asked questions

What is the cancellation policy at London Hilton on Park Lane?

London Hilton on Park Lane offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at London Hilton on Park Lane?

As of 22 Nov 2024, prices found for a 1-night stay for 2 adults at London Hilton on Park Lane on 17 Dec 2024 start from AU$720.20, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at London Hilton on Park Lane?

Yep, London Hilton on Park Lane has a self car park for GBP 50 per day.

What makes London Hilton on Park Lane a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at London Hilton on Park Lane.

Is London Hilton on Park Lane family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that London Hilton on Park Lane is a hit with families.

Does London Hilton on Park Lane serve breakfast?

You bet, full breakfast is on offer daily from 7 AM to 11 AM.

Is there a free airport shuttle available at London Hilton on Park Lane?

No, London Hilton on Park Lane does not offer an airport shuttle service.

Is there a bar or restaurant at London Hilton on Park Lane?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at London Hilton on Park Lane?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at London Hilton on Park Lane?

Dogs are welcome at London Hilton on Park Lane, with food and water bowls on offer. Just so you know, there's a limit of one pet, with a maximum weight of up to 34 kg per pet.

London Hilton on Park Lane Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 448 out of 1001 reviews" "
Rating 8 - Good. 322 out of 1001 reviews" "
Rating 6 - Okay. 120 out of 1001 reviews" "
Rating 4 - Poor. 69 out of 1001 reviews" "
Rating 2 - Terrible. 42 out of 1001 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alex, Fort Lauderdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great restaurants. I would stay again.
Stayed 5 nights in Jul 2024

6/10 Okay

Mehdi

Travelled with partner
Liked: Cleanliness, amenities
We had booked a room for a special weekend getaway to go to BST Hyde park and Andrea Bocelli concert. We arrived around 1:30 pm the lady at the reception told us our room is not ready. So, we went to the hotel restaurant to have lunch. Went back at 3 pm and still room is not ready! There are people queuing at reception and ut is quite chaotic! It was unbelievable that they couldn't prepare rooms on time! After talking to the dutyt manager he finally gave us a room. I had booked this hotel hoping to have a hyde park view, instead the room had an ugly view to the back of the hotel towrds a part of London there is nothing interesting in it! The room had a balcony but the door was locked a d you couldn't get in there. Also, there was stinking smell of smoke in the room. We didn’t have time and were too tired to go and ask for another room and had to change quickly to go to the concert. Overall, the only thing I liked about the hotel was the food and the staff in the restaurant. However, I doubt if I stay here again.
Stayed 1 night in Jul 2024

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Roger

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel excellent ,staff very friendly and efficient
Stayed 2 nights in Jul 2024

10/10 Excellent

JM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and comfortable rooms
We wanted a central London hotel and had previously stayed here on a regular basis but had not been for several years due to family but well worth visiting again. The refurbishment has been a good improvement for the rooms and looking forward to coming back once all upgrades are completed. Staff were really friendly and helpful to make the stay an enjoyable one.
Stayed 1 night in Jul 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Andrew

Stayed 1 night in Jul 2024

10/10 Excellent

carlos

Stayed 2 nights in Jun 2024

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful hotel
Stayed 3 nights in Jun 2024

10/10 Excellent

Mostafa, SAN FRANCISCO

Stayed 1 night in Jun 2024

10/10 Excellent

Alexia

Stayed 1 night in Jun 2024

6/10 Okay

Bryan, Oreland

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
There were a couple problems with my bathroom that didn’t get resolved in a timely fashion. These prevented me from showering after 17 hours of overnight travel. While the staff was very friendly and highly professional, there was a lack of follow up to make sure my issues were dealt with. In many ways this is a great hotel, but it just doesn’t have the level of service and quality commensurate with its cost. The manager gave me some consideration for my issues, but without seeming to understand how these fundamental functions of a living space can greatly undermine the usefulness and enjoyment of the stay.
Stayed 5 nights in Jun 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First rate, all the way around.
Stayed 7 nights in Jun 2024

8/10 Good

Sylvia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is lovely, nice breakfast, comfortable clean rooms, had a fabulous view. The only thing negative was the bath towels were taken but not replaced and had to ask twice before receiving these, so this was not good service for 5 star hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

Marcela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

John, Kirkland

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in May 2024

8/10 Good

John

Travelled with family
Liked: Property conditions & facilities
Doorman very helpful
Stayed 4 nights in May 2024

2/10 Terrible

Richard

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptionally poor and uncaring service
Stayed 1 night in May 2024

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Jaykrishna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a convenient location. Good for business and tourism
Stayed 2 nights in May 2024

10/10 Excellent

Andrea

Stayed 2 nights in Apr 2024

10/10 Excellent

mu

Stayed 2 nights in May 2024

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel, and l had a lovely view of Hyde Park from the 16th floor. Two minor caveats: the shower drained too slowly, and everyone at reception spoke so softly that they were unintelligible. None of us could understand them, and only two of us are hard of hearing!
Stayed 2 nights in May 2024