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Mandarin Oriental Hyde Park, London

5.0 star property
Luxury London hotel in London City Centre with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mandarin Oriental Hyde Park, London

Exterior
Reception
Indoor pool
Indoor pool
Indoor pool

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Room service
    Room service
  • Gym
    Gym

Explore the area

Map
66 Knightsbridge, London, England, SW1X 7LA
  • Hyde Park
    2 min walk
  • Harrods
    4 min walk
  • Piccadilly
    10 min walk
  • London (LHR-Heathrow)
    35 min drive

Room options

View all photos for Deluxe Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 37 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Belgravia)

Minibar, in-room safe, desk, blackout curtains

Suite (Belgravia)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 79 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Mandarin, Junior Suite, 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Mandarin, Junior Suite, 1 King Bed

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 45 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite

Minibar, in-room safe, desk, blackout curtains

Superior Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Knightsbridge, Suite

Minibar, in-room safe, desk, blackout curtains

Knightsbridge, Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 74 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Hyde Park)

Junior Suite, 1 King Bed (Hyde Park)

Junior Suite, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 45 sq m
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Turret)

Suite (Turret)

Suite (Turret)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Hyde Park)

Minibar, in-room safe, desk, blackout curtains

Room, 1 King Bed (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Separate bedroom
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Hyde Park)

Minibar, in-room safe, desk, blackout curtains

Suite (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 80 sq m
  • Park view
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite (Hyde Park)

Family Suite (Hyde Park)

Family Suite (Hyde Park)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 72 sq m
  • Park view
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Suite (Sloane)

Suite (Sloane)

Suite (Sloane)

Highlights

Air conditioning
Free cots/infant beds
Flat-screen TV
Blackout curtains
Designer toiletries
Hairdryer
Shower/bath combination
Bathrobes
  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

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About the area

London

A luxury stay in the heart of London awaits you at Mandarin Oriental Hyde Park, London, a recipient of the prestigious Conde Nast Gold List award in 2020. Within steps you'll find Hyde Park and Harrods within a short 5-minute stroll. Highlights at this boutique hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and mani/pedis. The sushi bar, The Aubrey, serves Japanese cuisine and is open for brunch and dinner. Mandarin Bar is the hotel's own cocktail bar, serving drinks along with light fare. Enjoy the indoor swimming pool, 24-hour gym and sauna. Meeting rooms and limo/town car service are among the business amenities offered. Plus you'll find free Wi-Fi in public areas, a snack bar/deli and laundry facilities. Each morning English breakfast is served between 6:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Attractions within a 10-minute walk of this 5-property class London City Centre hotel include Green Park and Piccadilly.

What's nearby

  • Hyde Park - 2 min walk - 0.2 km
  • Marble Arch - 17 min walk - 1.4 km
  • Buckingham Palace - 17 min walk - 1.5 km
  • Oxford Street - 4 min drive - 2.8 km
  • Piccadilly Circus - 5 min drive - 2.6 km

Getting around

  • Knightsbridge Underground Station - 1 min walk
  • London (ZEP-Victoria Train Station) - 19 min walk
  • Heathrow Airport (LHR) - 35 min drive

Restaurants

  • ‪The Park Tower - ‬2 min walk
  • ‪Masgouf - ‬2 min walk
  • ‪Mr Chow - ‬2 min walk
  • ‪The Hyde Bar - ‬2 min walk
  • ‪Nusr-Et - ‬2 min walk

About this property

Mandarin Oriental Hyde Park, London

Luxury London hotel in London City Centre with 3 restaurants
Mandarin Oriental Hyde Park, London offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site, along with a nearby snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A computer station is on site and WiFi is free in public spaces.

Meeting rooms and limo/town car service are available. A 24-hour fitness centre, spa services, and a terrace are also featured at the luxury Mandarin Oriental Hyde Park, London. Parking is available for a fee.

This 5-star London hotel is smoke free.

  • 181 guestrooms or units
  • 9 levels
  • 3 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Deli
  • Childcare (surcharge)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Outdoor picnic space
  • Computer for guest use
  • Lift
  • No smoking on site
Mandarin Oriental Hyde Park, London offers 181 accommodations with DVD players and minibars. Flat-screen televisions come with satellite channels. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and designer toiletries.

This London hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages.

Guests can pamper themselves with a trip to the on-site spa, which has 13 treatment rooms. Services include deep-tissue massages, hot stone massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Mandarin Oriental Hyde Park, London is listed in the 2020 Condé Nast Traveller Gold List of the world's best places to stay.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Lithuanian, Malay, Polish, Portuguese, Russian, Spanish, Swedish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Secured, covered valet parking on site (GBP 75 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily English breakfast available 6:30 AM to 10:30 AM for a fee: GBP 49 per person
  • 2 bars/lounges
  • 3 restaurants
  • Snack bar/deli

Restaurants on site

  • Dinner by Heston
  • Mandarin Bar
  • The Aubrey
  • The Rosebery

Family friendly

  • Babysitting (surcharge)
  • DVD player
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 9 floors
  • Ballroom
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Electrical adapters
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 75.0 per night.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 49 per person
  • Valet parking fee: GBP 75.00 per night
  • Rollaway bed fee: GBP 75.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hyde Park Mandarin Oriental
Mandarin Oriental Hyde
Mandarin Oriental Hyde Park
Mandarin Oriental Hyde Park Hotel
Mandarin Oriental Hyde Park Hotel London
Mandarin Oriental Hyde Park London
Mandarin Oriental Park
London Mandarin Oriental
Mandarin Hotel London
Mandarin London
Mandarin Oriental Hyde Park, London England
Mandarin Oriental Hyde Park, London Hotel London
Mandarin Oriental London
Mandarin Oriental Hyde Park London Hotel
Mandarin Oriental Hyde Hotel
Mandarin Oriental Hyde Park London England
Mandarin Oriental Hyde Park, London Hotel
Mandarin Oriental Hyde Park, London London
Mandarin Oriental Hyde Park, London Hotel London

Frequently asked questions

What is the cancellation policy at Mandarin Oriental Hyde Park, London?

Mandarin Oriental Hyde Park, London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Mandarin Oriental Hyde Park, London?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at Mandarin Oriental Hyde Park, London on 24 Nov 2024 start from AU$1,881.12, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Mandarin Oriental Hyde Park, London?

Yep, Mandarin Oriental Hyde Park, London has secured covered valet parking for GBP 75.00 per night.

Is there a spa on site at Mandarin Oriental Hyde Park, London?

Yep, there is an onsite spa at Mandarin Oriental Hyde Park, London. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Mandarin Oriental Hyde Park, London have a pool?

Mandarin Oriental Hyde Park, London has an indoor pool.

What luxury perks are available at Mandarin Oriental Hyde Park, London?

Mandarin Oriental Hyde Park, London features a full-service spa, an indoor pool and 3 restaurants.

What makes Mandarin Oriental Hyde Park, London a romantic place to stay?

A Michelin-starred restaurant and al fresco dining, as well as massage services available in the guestrooms, all help set the scene for a romantic weekend at Mandarin Oriental Hyde Park, London.

Is Mandarin Oriental Hyde Park, London family-friendly?

You bet! With amenities such as babysitting services, laundry facilities and a deli, it's no surprise that Mandarin Oriental Hyde Park, London is a hit with families.

Does Mandarin Oriental Hyde Park, London serve breakfast?

Yeah, English breakfast is served daily from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Mandarin Oriental Hyde Park, London?

No, Mandarin Oriental Hyde Park, London does not offer an airport shuttle service.

Is there a bar or restaurant at Mandarin Oriental Hyde Park, London?

Yep, you can grab a meal at Mandarin Oriental Hyde Park, London's onsite restaurant that serves Japanese cuisine.

What time are check-in & check-out at Mandarin Oriental Hyde Park, London?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Mandarin Oriental Hyde Park, London?

Furry friends are welcome at Mandarin Oriental Hyde Park, London, with food and water bowls on offer.

Mandarin Oriental Hyde Park, London Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 141 out of 217 reviews" "
Rating 8 - Good. 34 out of 217 reviews" "
Rating 6 - Okay. 20 out of 217 reviews" "
Rating 4 - Poor. 12 out of 217 reviews" "
Rating 2 - Terrible. 10 out of 217 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

MATTHEW

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I were celebrating her birthday and took a chance on a hotel we'd never heard of: the MANDARIN ORIENTAL! Best decision of my life! :) The staff treated her and I like family, being kind, gracious, catering to every need we had, always smiling, and basically treating us like we were the King and Queen. I've never had better service from every single staff member: concierge, check-in, doormen, housekeeping, in-room dining, restaurant...in every facility we used, the Mandarin Oriental Staff exceeded our wildest expectation of being pampered, spoiled with generosity, and extremely professional as well. I will always stay here, only stay here, when in London... and already in 24-hours after checking out, have told a dozen people about this phenomenal 5-day stay we had at this beautiful hotel. Thank you everyone on staff, my wife and I will NEVER forget the great feelings of luxury you gave to us for her birthday celebration. We'll be seeing you again as SOON AS WE CAN! -Matthew R.
Stayed 5 nights in Aug 2024

10/10 Excellent

Max

Stayed 1 night in Aug 2024

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

8/10 Good

Neal

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I have stayed in many hotels around London and the world. I personally think it was great location for what we needed but we had to call for toilet to be repaired and also a few other bits was to a low standard comparison to other hotels at that kind of level we have stayed at. I would stay there due to the location
Stayed 1 night in Jun 2024

8/10 Good

Zachary G

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa was amazing… Door/ Bellmen were amazing!
Stayed 5 nights in Jun 2024

10/10 Excellent

Andrew

Travelled with partner
Liked: Staff & service, property conditions & facilities
Staff were simply amazing and made the stay all the more memorable
Stayed 1 night in May 2024

10/10 Excellent

emel

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoy all, except there is no place that van eat&drink outside ehich faced to Hydepark. The door was closed and not opened to sit against Hyde.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was AMAZING! 5 star experience the whole way. Turn down service, fresh flowers everywhere, customized gifts, and a wonderful spa. High tea at the rose bury is a must!! The staff is so nice and helpful. Definitely recommend!! Will stay here again.
Stayed 4 nights in Mar 2024

8/10 Good

Kenan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 3 nights in Mar 2024

10/10 Excellent

Faris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of London hotels!
Amazing hotel, amazing people!
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Liked: Cleanliness
It’s the best hotel..!
Stayed 5 nights in Oct 2023

10/10 Excellent

feroz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
top class, better than bulgari
Stayed 1 night in Aug 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2023

10/10 Excellent

hamad, pasadena

Liked: Cleanliness, staff & service, property conditions & facilities

4/10 Poor

Lindsey, Slough

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Great hotel but room was very poor for the price!
Stayed 1 night in Apr 2023

4/10 Poor

David

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Didn’t sleep as the beds are terrible.
We stopped at this hotel fro the one night after arriving back from a flight from Dubai. The hotel is well fitted but the major issue is the bed - it was like sleeping on a slab of concrete. When I mentioned to reception taht we hadnt slept they said they would update our profile and put a topper on the bed. I wouldn’t risk staying at this hotel again untill they sort the beds out. Stay her if you want a nice hotel but aren’t bothered about having a good nights sleep.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Stayed 1 night in Jan 2023

10/10 Excellent

Mary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply one of the best hotels in the world. Outstanding service, accommodation, facilities and location. Five star all around. I am a fan. Highly recommend.

10/10 Excellent

Mary

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
World class hotel...amazing service and facilities. One of the best hotels in the world hands down.

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

10/10 Excellent

Rohit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Benjamin

Travelled with group
Liked: Cleanliness, staff & service
Excellent
Stayed 1 night in Aug 2022

6/10 Okay

Jose Eduardo

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

2/10 Terrible

Eric

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Likes: Location, gym is ok Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were… I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found. Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration. I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse. There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on. I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.
Stayed 4 nights in Jul 2022