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Melia White House Hotel

4.0 star property
Hotel with a fitness centre, near Regent Street
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Melia White House Hotel

Front of property
Restaurant
Garden
Flat-screen TV
City view

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Housekeeping
The price is AU$340
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Albany Street, Regent's Park, London, England, NW1 3UP
  • Regent's Park
    4 min walk
  • The Place Restaurant
    1 min walk
  • Great Portland Street Underground Station
    2 min walk
  • London (LHR-Heathrow)
    45 min drive

Room options

View all photos for Deluxe Double Room

Deluxe Double Room

Deluxe Double Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for The Level, Premium Room with Executive Lounge Access

View from room

The Level, Premium Room with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for The Level, Junior Suite with Executive Lounge Access

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

The Level, Junior Suite with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 35 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Twin Room

Deluxe Twin Room

Deluxe Twin Room

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 20 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for The Level Family Room (2+1) with Executive Lounge Access

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

The Level Family Room (2+1) with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 25 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for he Marylebone Suite with Executive Lounge Access (2+2)

Flat-screen TV

he Marylebone Suite with Executive Lounge Access (2+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room (Connecting (3+1))

City view

Premium Room (Connecting (3+1))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite (The Level (2AD+2CH)) with Executive Lounge Access

City view

Junior Suite (The Level (2AD+2CH)) with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 35 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Premium Room (Connecting (2+2))

City view

Premium Room (Connecting (2+2))

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for The Regent´s Suite with Executive Lounge Access (2+2)

Flat-screen TV

The Regent´s Suite with Executive Lounge Access (2+2)

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Level Suite Two Bedrooms (2+2) with Executive Lounge Access

Flat-screen TV

The Level Suite Two Bedrooms (2+2) with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 1 Double Sofa Bed

View all photos for Premium Room (The Level (2+1)) with Executive Lounge Access

View from room

Premium Room (The Level (2+1)) with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Level, Family Room with Executive Lounge Access

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

The Level, Family Room with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for The Level, Suite, 2 habitaciones with Executive Lounge Access

Flat-screen TV

The Level, Suite, 2 habitaciones with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for The Marylebone Suite with Executive Lounge Access

Flat-screen TV

The Marylebone Suite with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Executive Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 70 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for The Regent´s Suite with Executive Lounge Access

Flat-screen TV

The Regent´s Suite with Executive Lounge Access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room King Bed

City view

Premium Room King Bed

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
Blackout curtains
  • 25 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Connected Rooms

City view

Premium Connected Rooms

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe Room Connected

Hypo-allergenic bedding, in-room safe, desk, blackout curtains

Deluxe Room Connected

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
Renovated in 2022
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 King Beds

Similar properties

Lobby

Radisson Blu Hotel, London Euston Square (formerly Grafton)

Free WiFi
Restaurant
Air conditioning
Gym
4.1 out of 5, Very good, (1440)
The price is AU$380
for 1 room
includes taxes & fees
8 Jan - 9 Jan
Radisson Blu Hotel, London Euston Square (formerly Grafton)

About the area

London

Melia White House Hotel places you in the centre of London, within a 30-minute stroll of Regent Street and The British Museum. Highlights at this hotel include a restaurant and in-room free WiFi. .35 Bar & Lounge is the hotel's own bar. Business amenities include meeting rooms, conference space, and a business centre. Added amenities include free Wi-Fi in public areas, a gym and a snack bar/deli. Buffet breakfast is available on weekdays between 7:00 AM and 10:30 AM and on weekends between 7:00 AM and 11:00 AM. There's also the convenience of car rentals on site. .With a stay at this 4-property class London City Centre hotel, you'll be 2.4 km (1.5 mi) from Hyde Park and 3 km (1.9 mi) from Buckingham Palace.

What's nearby

  • Regent Street - 11 min walk
  • The British Museum - 3 min drive
  • Hyde Park - 6 min drive
  • Buckingham Palace - 8 min drive
  • London Eye - 8 min drive

Getting around

  • Great Portland Street Underground Station - 2 min walk
  • London Euston Station - 12 min walk
  • London (LCY-London City) - 47 min drive

Restaurants

  • ‪Great Portland Street London Underground Station - ‬2 min walk
  • ‪Black Sheep Coffee - ‬2 min walk
  • ‪The Place Restaurant - ‬1 min walk
  • ‪Green Man - ‬2 min walk
  • ‪Pret a Manger - ‬2 min walk

About this property

Melia White House Hotel

Hotel with a fitness centre, near Regent Street
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Business amenities include a business centre, meeting rooms, and limo/town car service.

Public spaces have free WiFi. A fitness centre, a terrace, and multilingual staff are also featured at the business-friendly Melia White House Hotel. A complete renovation of Melia White House Hotel was completed in January 2022.

This 4-star London hotel is smoke free.

  • 581 guestrooms or units
  • Conference rooms
  • Built in 1936
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Melia White House Hotel offers 581 accommodations with a safe and free newspapers. Flat-screen televisions come with satellite channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Languages

English, French, German, Hungarian, Italian, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Offsite parking available (GBP 35 per night)
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • 35 Bar & Lounge
  • Arardo Restaurant

Things to do

  • Bicycle rentals
  • Designer stores
  • Gym
  • Shopping centre

Family friendly

  • Free cot
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification. Any other arrangements must be coordinated with the property prior to arrival.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Nearby parking fee: GBP 35 per night (2625 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meliá (Meliá) guidelines.

National rating

This establishment has received its official star rating from VisitEngland, the National Tourist Board for England.

Property is also known as

Hotel Melia White
Melia House
Melia White
Melia White Hotel
Melia White House
Melia White House Hotel
Melia White House Hotel London
Melia White House London
White Melia Hotel
White Melia House
Melia White House London, England
Sol Melia London
Melia White House Hotel Hotel
Melia White House Hotel London
Melia White House Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Melia White House Hotel?

Melia White House Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Melia White House Hotel?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Melia White House Hotel on 5 Jan 2025 start from AU$339.70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Melia White House Hotel family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as free infant beds in the guestrooms, it's no surprise that Melia White House Hotel is a hit with families.

Does Melia White House Hotel serve breakfast?

You bet, travelers highly rate the buffet breakfast here! Offered on weekdays from 7:00 AM to 10:30 AM and weekends from 7:00 AM to 11:00 AM, this is the spot to fuel up for a big day full of adventure.

Is there a free airport shuttle available at Melia White House Hotel?

No, Melia White House Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Melia White House Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Melia White House Hotel?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Melia White House Hotel?

No, only service animals are allowed.

Melia White House Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 415 out of 1003 reviews" "
Rating 8 - Good. 325 out of 1003 reviews" "
Rating 6 - Okay. 156 out of 1003 reviews" "
Rating 4 - Poor. 64 out of 1003 reviews" "
Rating 2 - Terrible. 43 out of 1003 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Stephen

Stayed 2 nights in Sep 2024

6/10 Okay

H

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The lady on reception was very rude upon check in. We had 2 rooms and she couldn't find the other booking but was rather ruse when we were trying to give other names for the booking. We eventually found the correct name for the 2nd booking. We had originally booked twin rooms but one room was a double with a cot. We were told that this would be sorted but it wasn't so 2 males had to share the double bed.
Stayed 1 night in Sep 2024

10/10 Excellent

lakshmi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very excellent hotel with great service and in good neighborhood. The rooms are small but again we have not bad bigger rooms across UK or Europe.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Lanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was wonderful, only con is there is no ramp for heavy luggage or wheelchairs. Don’t understand how that is acceptable.
Stayed 1 night in Sep 2024

8/10 Good

Katherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely recommend this hotel, great check in friendly staff excellent customer service. Shower water ran out into bathroom floor and the pillows were flat would go back
Stayed 1 night in Sep 2024

10/10 Excellent

Dongqing

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is very good. It's safe and convenient to take bus and underground. The hotel is very quite and clean.
Stayed 2 nights in Aug 2024

10/10 Excellent

Natalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early morning so we safely had our bags stored for the day. We were greeted by a lovely lady on reception who was friendly and welcoming. Our room later was very clean, compact but had everything we needed for one night stay. A great shower with a comfy bed along with tea and coffee making facilities. They had even put a suprise birthday cake in the room and gave us 2 free drinks at the bar to celebrate my Daughters 21st. The hotel is very modern inside and in a perfect location which felt safe for us 2 young ladies. 10min walk to Euston and only 10/15min walk to Marylebone High street which has lovely shops, bars and restaurants. I would definitly stay here again and recommend it.
Stayed 1 night in Aug 2024

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was amazing. Great location close to tube station and Regent’s Park. Staff and service was excellent. Sound proofing between rooms could be better. But overall, a great place to stay.
Stayed 5 nights in Aug 2024

10/10 Excellent

Meghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Melia was perfect for our overnight stay in London. It’s located right in Camden near a lot of public transportation options and a walkable distance to Regent Park, London Zoo, and Camden Market. The area seemed safe to walk around at night and was relatively quiet. The hotel staff were friendly and check-in/out was very simple.
Stayed 1 night in Aug 2024

2/10 Terrible

Dr Ahmed

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I did not like it
Stayed 3 nights in Jul 2024

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy breezy check in and check out. Kind staff. Clean property!
Stayed 2 nights in Jul 2024

10/10 Excellent

Mrs Jayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The snacks and drinks at The Level was a great added extra. Lifts were very slow, so we just used the stairs.
Stayed 1 night in Jul 2024

6/10 Okay

Suzanne

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2024

6/10 Okay

Sally

Very clean and good size room for price paid . Breakfast awful, go out ! They had ran out of jam , no milk I. Coffee machines and just not a nice experience. Completely self service with food under warming plates. Very functional hotel, good area, impersonal.
Stayed 1 night in Jul 2024

10/10 Excellent

Kirstie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

6/10 Okay

Fida

Bad room design and not safe bet stand very inconvenient
Stayed 3 nights in Jul 2024

8/10 Good

Irene, London

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is ideal for visiting London.
Stayed 1 night in Jul 2024

10/10 Excellent

Aida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Comfy bed, good AC and a really great location next to Regents Park
Stayed 3 nights in Jul 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Micah

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful place the employee was very friendly. The place wad very clean but and the food was great
Stayed 6 nights in Jul 2024

6/10 Okay

Sean, Stockton On Tees

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff pleasant generally, rooms OK with a few small maintenance issues (pointed out to them). Received two phone calls from room service about an order (at 8am - they got the wrong room but asked me why my room number is shared. )
Stayed 1 night in Jul 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Too noisy to sleep, bad AC and polluted air
Looks good on the photos but terrible in practice. The hotel is on a very busy road, which would be fine if their windows were properly noise insulated and their AC worked. We had to try three different rooms before finding one where you couldn’t hear the ambulances, police cars, buses and even just people slamming their car doors at the hotel entrance. If you want ventilation (and until their AC works, you will) then you have to open your window to get air from one of the three most polluted roads in London. To top it all off, you can hear noise from the adjacent room as if it was your own. While lying in bed, I could hear the mobile phone games from my neighbor… adding isolation to the connecting door could fix this but according to a receptionist, this noise is inevitable. Service wise, some of the personnel were helpful in trying to find solutions while others were very much uninterested. Reception is understaffed and you can forget about connecting to them from your room phone. After holding for almost 10 minutes, we decided to just go down to speak with someone. Which involved a touchpad elevator system that just displayed “can’t find elevator now please contact reception” Perks mentioned for VIP rewards members are not honored. Overall, a mess of a hotel that refuses to improve or even acknowledge its shortcomings. There’s no luxury in bad service, broken smart elevators and lack of sleep from preventable noise pollution.
Stayed 1 night in Jul 2024

8/10 Good

Jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very conveniently located right around the corner from Great Portland Street tube station and Regent's Park. Our rooms were nicely decorated, comfortable, and quiet, although our room seemed to be missing a few things (bedside lamps were missing lightbulbs, not enough handsoap or toilet paper), but was otherwise fantastic. The breakfast buffet is absolutely phenomenal. Staff are very welcoming and accommodating to our family. Would absolutely stay there again!
Stayed 2 nights in Jul 2024