8/10 Good
Amber
Travelled with family
3 Nov 2024
Liked: Cleanliness, amenities, property conditions & facilities
We loved our Premium Studio room! Great amenities: full kitchen, a washing machine, large windows and high ceiling; to name a few. The location could not have been more perfect; close to so much, and a 5 minute walk to the tube! This property (Native Hyde Park) definitely blends in and truly gives the feeling of being a local, however, upon first arrival, a little hard to find with only a little sign, by a door, to identify this property. Also, we had twice a staff member enter our room without invitation or announcement. First time was found that maintenance came in to cleaning gutters and cleaning off the balcony, but did not follow their own protocols. After that all staff (cleaning crew, included) were instructed not to enter our room for the remainder of our stay, but even with the sign on our door, not to enter, when we got back to room on one of our last days; a cleaning staff member had been in our room. Reception was apologetic, and said that management would be notified, but to our knowledge nothing came of either of this offenses.
Amber
Stayed 7 nights in Oct 2024