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Phoenix Hotel

3.5 star property
Victorian hotel with 24-hour front desk and restaurant

Photo gallery for Phoenix Hotel

Exterior
Reception
Reception
Bar (on property)
In-room safe, desk, blackout curtains, iron/ironing board

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Housekeeping
  • Laundry
The current price is AU$250
includes taxes & fees
30 Mar - 31 Mar

Explore the area

Map
1-8 Kensington Gardens Square, London, England, W2 4BH

Room options

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 2
  • 2 Single Beds

View all photos for Small Double

Small Double

Small Double

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 1
  • 1 Double Bed

View all photos for Executive Double Room

Executive Double Room

Executive Double Room

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Standard Single Room (1 Single Bed)

Highlights

Heating
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
Wardrobe
  • 2 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Double Room, 1 Double Bed

In-room safe, desk, blackout curtains, iron/ironing board

Standard Double Room, 1 Double Bed

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Standard Twin Room, 2 Single Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Twin Room, 2 Single Beds

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Private bathroom
Hairdryer
Coffee/tea maker
Electric kettle
  • 2 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

In-room safe, desk, blackout curtains, iron/ironing board

Standard Quadruple Room, 1 Bedroom

Highlights

Heating
Free cots/infant beds
TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
Coffee/tea maker
  • 2 sq m
  • Sleeps 4
  • 4 Single Beds

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About the area

London

At Phoenix Hotel you'll be within just a 10-minute stroll of popular attractions like Kensington Gardens and Portobello Road Market. Highlights at this Victorian hotel include a restaurant and in-room free WiFi. .The hotel's own lounge bar is a nice place to enjoy a drink. Added amenities include free Wi-Fi in public areas, a snack bar/deli and coffee/tea in a common area. .Attractions within a 20-minute walk of this London City Centre hotel include Hyde Park and Kensington High Street.

Getting around

  • Bayswater Underground Station - 3 min walk
  • London Paddington Station - 15 min walk
  • Heathrow Airport (LHR) - 41 min drive

Restaurants

  • ‪Joe & the Juice - ‬4 min walk
  • ‪Bayswater Arms - ‬3 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Gold Mine - ‬2 min walk
  • ‪Four Seasons - ‬3 min walk

About this property

Phoenix Hotel

Victorian hotel with 24-hour front desk and restaurant
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. Phoenix Hotel also features tour/ticket assistance, coffee/tea in common area, and concierge services.

This Victorian London hotel is smoke free.

  • 125 guestrooms or units
  • 6 levels
  • Built in 1854
  • Deli
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Computer for guest use
  • Newspapers in lobby (free)
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • 1 conference room
  • Dining venue
Phoenix Hotel offers 125 accommodations with a safe and coffee/tea makers. This London hotel provides complimentary wireless Internet access.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

English

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  • Housekeeping
4.2 out of 5, Very good, 1,164 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station
  • Meeting room

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 1:30 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, mobile payments and cash
Air conditioning is not provided
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, Diners Club, cash and mobile payments. Air conditioning is not provided. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector and a first aid kit in all accommodation.

Property is also known as

Phoenix Hotel Hotel
Best Western Phoenix Hotel London
Best Western Phoenix London
Hotel Best Western Phoenix
Phoenix Hotel Best Western
Phoenix Hotel London
Phoenix London
Phoenix Hotel London England
Phoenix Hotel London, England
Phoenix Hotel London
Phoenix Hotel Hotel London

Frequently asked questions

What is the cancellation policy at Phoenix Hotel?

Phoenix Hotel offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Phoenix Hotel?

As of 28 Mar 2025, prices found for a 1-night stay for 2 adults at Phoenix Hotel on 30 Mar 2025 start from AU$249.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Phoenix Hotel?

No, Phoenix Hotel does not offer an airport shuttle service.

Is there a bar or restaurant at Phoenix Hotel?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Phoenix Hotel?

Check-in begins at 1:30 PM. Check-out time is 11 AM.

Are pets allowed at Phoenix Hotel?

No, pets are not allowed.

Phoenix Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 528 out of 1078 reviews
Rating 8 - Good. 438 out of 1078 reviews
Rating 6 - Okay. 87 out of 1078 reviews
Rating 4 - Poor. 12 out of 1078 reviews
Rating 2 - Terrible. 13 out of 1078 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Emma

Disliked: Staff & service
Stayed 1 night in Dec 2024

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location near many restaurant options, stores and two metro lines. Hotel was clean and quiet.
Stayed 1 night in Dec 2024

10/10 Excellent

Jennifer

Travelled with family
Liked: Amenities, property conditions & facilities
Clean and safe hotel with a continental breakfast. The Bayswater underground station is 3 blocks away. The staff was excellent. We had a room with 4 single beds which worked well for us.
Stayed 3 nights in Dec 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Maren

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great continental breakfast and the location is perfect!
Stayed 3 nights in Dec 2024

8/10 Good

Harry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff. Clean rooms. Fair price. Brilliant location
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

8/10 Good

Ian

Stayed 1 night in Dec 2024

10/10 Excellent

Jane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will definitely stay here again - the staff and service were exceptional. The hotel is close to the underground and in a lovely area. The room was a little on the smaller side but it didn't bother us. Breakfast was nice.
Stayed 4 nights in Nov 2024

8/10 Good

Ulf

Liked: Cleanliness, staff & service, room comfort
Close to Underground and Kensington Gardens. Great value.
Stayed 1 night in Oct 2024

10/10 Excellent

Usman

Stayed 2 nights in Oct 2024

10/10 Excellent

ali

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Stevana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Oct 2024

6/10 Okay

Mohamed

Liked: Cleanliness
Paying to be close to transit. Nothing else notable about the property or service - had the usual issues. Definitely not great accessibility inside the property.
Stayed 2 nights in Oct 2024

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely simple hotel in a great location.
Stayed 1 night in Nov 2024

4/10 Poor

Phil

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice hotel but it was like a Furness! Couldn't cool the room down even though the radiator was off and it was cool outside as the windows didn't open very far and there was no air conditioning.
Stayed 1 night in Oct 2024

6/10 Okay

Stamatina

Business traveller
It’s fine, a typical London hotel.
Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Got a bad room
I don’t usually give bad reviews but the room I stayed in B2 was downstairs and had a really musty smell. Turned out this transferred on to all my clothes, suit, coat, trainers and everything I had in suitcase had to be washed /dry cleaned to get rid of the smell.
Stayed 2 nights in Oct 2024

10/10 Excellent

Markku

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a little small even for a a double room. Otherwise everything else was great, close to lots of options for food, close walk to 3 different train stations, and staff was friendly and helpful.
Stayed 8 nights in Oct 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room!
Very pleasant stay! The room was simple but contained all one could need and was facing a lovely small park. It was also well situated and in a lovely area. Only caveat was that there were no power outlet near the bed and that is something that could have been useful.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

6/10 Okay

Eriola

Business traveller
Liked: Cleanliness
Nice room but so hot I had to keep the window opened all night !!! A ridiculous waste of energy when it’s fairly cold outside. The bathroom air ventilator is so excessively loud I was woken in the early hours of the morning by somebody upstairs … it was so loud the door was vibrating!
Stayed 2 nights in Oct 2024

10/10 Excellent

Vicki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely stay! Just wished they had AC
Stayed 5 nights in Sep 2024

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Single rooms very small but functional. Continental breakfast good. Slow single lift between floor.
Stayed 2 nights in Sep 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near tube and buses. Good service
Stayed 3 nights in Sep 2024