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Queensway Hotel, Sure Hotel Collection by Best Western

3.0 star property
Victorian hotel in London with a 24-hour front desk

Photo gallery for Queensway Hotel, Sure Hotel Collection by Best Western

Exterior
Reception
Standard Room, 1 Double Bed, Non Smoking
Executive Room, 1 King Bed, Non Smoking (with Sofabed)
Standard Room, 1 Double Bed, Non Smoking

Reviews

7.0 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Free WiFi
The current price is AU$166
includes taxes & fees
6 Apr - 7 Apr

Explore the area

Map
147-149 Sussex Gardens, London, England, W2 2RY
  • Hyde Park
    ‪6 min walk‬
  • Marble Arch
    ‪15 min walk‬
  • Oxford Street
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪40 min drive‬

Room options

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Standard Loft, Multiple Beds, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Standard Room, Multiple Beds, Non Smoking

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Standard Room, 1 Single Bed, Non Smoking

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

In-room safe, desk, laptop workspace, blackout curtains

Standard Loft, 2 Single Beds, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 14 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Standard Loft, 1 Single Bed, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 9 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Standard Loft, 1 Double Bed, Non Smoking (Shower Only)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 12 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Standard Room, 1 Single Bed, Non Smoking (Cozy Room)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 7 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Room amenity

Executive Room, 1 King Bed, Non Smoking (with Sofabed)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Standard Room, 1 Double Bed, Non Smoking (Cozy Room)

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 9.50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 3 Single Beds, Non Smoking

Room amenity

Standard Room, 3 Single Beds, Non Smoking

Highlights

Heating
TV
Blackout curtains
Hairdryer
Private bathroom
Electric kettle
Coffee/tea maker
Digital channels
  • 21 sq m
  • Sleeps 3
  • 3 Single Beds

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About the area

London

At Queensway Hotel, Sure Hotel Collection by Best Western you'll be within just a 10-minute stroll of popular attractions like Hyde Park and Kensington Gardens. Highlights at this Victorian hotel include in-room free WiFi and free high-speed Internet. .This smoke-free hotel offers free WiFi in public areas, a 24-hour front desk and express check-in. Additionally, you'll find express check-out, dry cleaning/laundry services and tour/ticket assistance. Each morning continental breakfast is served between 7:30 AM and 9:30 AM. .Within a 20-minute walk of this 3-property class London City Centre hotel, attractions include Marble Arch and Baker Street.

What's nearby

  • Hyde Park - 6 min walk - 0.5 km
  • Marble Arch - 15 min walk - 1.3 km
  • Oxford Street - 4 min drive - 2.2 km
  • Royal Albert Hall - 4 min drive - 2.2 km
  • Buckingham Palace - 7 min drive - 4.1 km

Getting around

  • London Paddington Station - 3 min walk
  • Paddington Underground Station - 3 min walk
  • Heathrow Airport (LHR) - 40 min drive

Restaurants

  • ‪Angus Steakhouse - ‬4 min walk
  • ‪Sawyers Arms - ‬2 min walk
  • ‪The Victoria, Paddington - ‬3 min walk
  • ‪Bonne Bouche Catering - ‬4 min walk
  • ‪Paramount Lebanese Kitchen - ‬2 min walk

About this property

Queensway Hotel, Sure Hotel Collection by Best Western

Victorian hotel in London with a 24-hour front desk
Queensway Hotel, Sure Hotel Collection by Best Western offers its guests multilingual staff, tour/ticket assistance, and dry cleaning/laundry services. Public spaces have free WiFi and wired Internet. Queensway Hotel, Sure Hotel Collection by Best Western also features express check-in, express check-out, and a front desk safe.

This 3-star London hotel is smoke free.

  • 1 building
  • 42 guestrooms or units
  • 4 levels
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Lift
  • No smoking on site
Queensway Hotel, Sure Hotel Collection by Best Western offers 42 accommodations with a safe and coffee/tea makers. Televisions come with digital channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Languages

Arabic, English, French, Hindi, Urdu

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6 per person

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 6 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, American Express, Diners Club, Eurocard and debit cards. Cash is not accepted. 

Property is also known as

Hotel Queensway
Queensway Hotel
Queensway Hotel London
Queensway London
Queensway Hotel London, England
Queensway Hotel Sure Hotel Collection by Best Western
Queensway Hotel, Sure Hotel Collection by Best Western Hotel
Queensway Hotel, Sure Hotel Collection by Best Western London

Frequently asked questions

Does Queensway Hotel, Sure Hotel Collection by Best Western serve breakfast?

Sure does, continental brekkie is on offer daily between 7:30 AM and 9:30 AM.

How much does it cost to stay at Queensway Hotel, Sure Hotel Collection by Best Western?

As of 2 Apr 2025, prices found for a 1-night stay for 2 adults at Queensway Hotel, Sure Hotel Collection by Best Western on 6 Apr 2025 start from AU$165.81, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a free airport shuttle available at Queensway Hotel, Sure Hotel Collection by Best Western?

No, Queensway Hotel, Sure Hotel Collection by Best Western does not offer an airport shuttle service.

What time are check-in & check-out at Queensway Hotel, Sure Hotel Collection by Best Western?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Queensway Hotel, Sure Hotel Collection by Best Western?

No, only service animals are allowed.

Queensway Hotel, Sure Hotel Collection by Best Western Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 142 out of 1024 reviews
Rating 8 - Good. 395 out of 1024 reviews
Rating 6 - Okay. 314 out of 1024 reviews
Rating 4 - Poor. 126 out of 1024 reviews
Rating 2 - Terrible. 47 out of 1024 reviews

7.4/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Giuseppe

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel che non rispetta quello che ci si aspetta.
Non posso concepire che ci sia stata consegnata la camera con la biancheria del letto di chi ci ha soggiornato prima di noi, la cosa è stata confermata dal personale, per 2 giorni di fila ho dovuto chiedere la cara igienica che mancava nel bagno, sicuramente a causa del fatto che non veniva pulito, evidente dalle macchie sullo specchio e da quelle nel WC, il secondo giorno si sono a detta loro, dimenticati di rifarci la camera, la mouquette presente nella camera non è mai stata aspirata, i serramenti delle finestre cadono a pezzi, in un angolo della reception era chiaramente visibile una trappola per topi. devo ammettere che il personale è stato molto gentile e premuroso questo aspetto non è sicuramente sufficiente per la mancanza totale di pulizia, il tutto per circa 200 euro a notte.
Serramento rotto
Mouquette mai aspirata
Spifferi sotto la porta
Condizioni del lavabo
Stayed 4 nights in Dec 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, staff & service
Staff were friendly, helpful & welcoming. Attic room was very compact but adequate for 1 night stay. Despite being advised that the lift only went to the 3rd floor, & we would have to access the room via a flight of stairs, were not made aware of exactly how steep, narrow & winding the staircase actually was. In addition, there was no handrail on which to hold on to, and both ascending & descending the stairs with luggage made us feel anxious & concerned for our safety. The breakfast was described as continental, there was plenty of choice & food was good quality and replenished regularly.
Stayed 1 night in Nov 2024

4/10 Poor

Anne

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very small, but for what needed, perfect. Everything was clean and tidy. The close proximity to Paddington Station made this a good value stay.
Stayed 1 night in Nov 2024

4/10 Poor

Kinka

Disliked: Staff & service, amenities, property conditions & facilities
Great location. Limited services. Bad acoustical insulation. Narrow staircase. Noisy neighbors.
Stayed 1 night in Nov 2024

8/10 Good

Nikolaos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A modern, clean and well kept B&B. Friendly and helpful staff, walls perhaps a bit too thin /not much sound proofing- but I guess this is the case with most B&Bs in this part of London.
Stayed 1 night in Oct 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tiny but comfy room.
Bathroom quite cramped but functional. Bed was firm and comfy
Stayed 1 night in Oct 2024

10/10 Excellent

Uno

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

8/10 Good

Don R

Liked: Cleanliness, staff & service, property conditions & facilities
Mediocre hotel in London
We were first given a basement room. We asked to be moved and were moved to a 3rd floor room but a very, very small room. There was no control for heat and each morning after taking a shower we had to open the door because the room was too hot and humid to get dressed. The hotel location was terrific, the breakfast was mediocre, the bathroom was extra small and there was hardly any room to put a suitcase. We would spend more money for a better hotel in London next time.
Stayed 3 nights in Oct 2024

10/10 Excellent

Mark, Camden

Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Martyn and Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Compact but comfortable and very friendly
A warm and friendly welcome, very helpful staff, comfortable and modern room with air comfort control. Rooms are a bit tight - especially the bathrooms, but when in London who spends their time in the hotel room. This was our third or fourth stay here and it wont be our last.
Stayed 1 night in Oct 2024

6/10 Okay

Karen

Disliked: Staff & service, property conditions & facilities
Not the best.
Small room - typical of London for this price. No service really compared to other rooms/hotels in the area ….the drain in the shower didn’t drain well - so we had to turn off the shower while showering….and my guess is there had been some floods as the room smelled musty.
Stayed 1 night in Oct 2024

6/10 Okay

Donald C

Appreciated being able to check in early and getting a room the was accessible for someone with mobility issues.
Stayed 1 night in Oct 2024

6/10 Okay

Sheldon

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Very uncomfortable bed, lift goes between floors, tiny room, window doesnt stay open. People outside smoking comes into window. Close to public transportation
Stayed 3 nights in Oct 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2024

8/10 Good

Jay, Melrose

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great, other than the room being very small it was a good experience. Location is convenient
Stayed 1 night in Sep 2024

8/10 Good

DUNCAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Sophie

Disliked: Property conditions & facilities, room comfort
DO NOT STAY
The stay was terrible, there’s a lift in the hotel that only takes you to the 3rd floor. We were on the 4th. You had to climb another set of stairs that twisted around were you’ll nearly lose your balance. The room was the smallest room ever. The bathroom is that bad you can stand in it but you can’t even close the door because it’s that small. The shower was a struggle to even get into it was that bad. And the temperature on the shower didn’t work so it was boiling. There were bottle caps on the floor and dust everywhere so the room definitely wasn’t even cleaned before we entered it yet we weren’t allowed to check in early?! The only good thing was that the bed was relatively comfortable. Will never be back.
Stayed 1 night in Sep 2024

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice except for I didn't have any hot water for two nights I had a tepid warm shower and the last night I didn't have any hot water in the sink
Stayed 2 nights in Sep 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed here on several occasions in different rooms and floors. Perfect for the solo traveler
Stayed 1 night in Aug 2024

10/10 Excellent

Ean Bee

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 8 nights in Sep 2024

8/10 Good

robert

Travelled with partner
Very convenient for Paddington and Hyde park
Stayed 3 nights in Sep 2024

10/10 Excellent

ATSUKO

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

6/10 Okay

Murray

Liked: Cleanliness, staff & service
I have stayed in this hotel before as a single. But this time the room was so tiny there wouldn’t have even been space for a handbag let alone my suitcase. Lift was out of order and tiny room was on third floor. This room should not be sold at all. Would just fit the vacuum cleaner that blocked the hallway.
Stayed 2 nights in Sep 2024