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St. Pancras Renaissance Hotel London

5.0 star property
Luxury hotel connected to a shopping centre in London with 3 restaurants

Photo gallery for St. Pancras Renaissance Hotel London

3 restaurants, breakfast, lunch, dinner served; British cuisine
2 bars/lounges
3 restaurants, breakfast, lunch, dinner served; British cuisine
3 restaurants, breakfast, lunch, dinner served; British cuisine
Boating

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet-friendly
The current price is AU$527
includes taxes & fees
20 Apr - 21 Apr

Explore the area

Map
Euston Road, London, England, NW1 2AR
  • The British Museum
    ‪20 min walk‬
  • Big Ben
    ‪8 min drive‬
  • London Eye
    ‪9 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for House, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

House, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior House, 1 King Bed

Superior House, 1 King Bed

Superior House, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe House, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe House, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (The Haywood Suite)

Suite, 1 Bedroom (The Haywood Suite) | Living room

Suite, 1 Bedroom (The Haywood Suite)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior House, 2 Single Beds

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed

Premier Room, 1 King Bed

Premier Room, 1 King Bed

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen) | Living area

Royal Suite, 3 Bedrooms (The Royal Suite, Includes Kitchen)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 248 sq m
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms (The Queen Victoria Suite)

Suite, 2 Bedrooms (The Queen Victoria Suite) | Living area

Suite, 2 Bedrooms (The Queen Victoria Suite)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 108 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom (Sir John Betjeman Suite)

Suite, 1 Bedroom (Sir John Betjeman Suite)

Suite, 1 Bedroom (Sir John Betjeman Suite)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Suite, 1 Bedroom (Sir George Gilbert Scott Suite)

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Grand Suite, 1 King Bed (Grand Staircase Suite, Chambers Club)

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

Grand Suite, 1 King Bed

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

London

St. Pancras Renaissance Hotel London places you in the heart of London, connected to a shopping centre and 1.6 km (1 mi) from The British Museum. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, Booking Office 1869, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 4850 square feet (451 square metres) of event facilities include 12 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class London City Centre hotel, you'll be 3.5 km (2.2 mi) from London Eye and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

  • The British Museum - 20 min walk - 1.7 km
  • Big Ben - 8 min drive - 4.6 km
  • London Eye - 9 min drive - 4.5 km
  • Hyde Park - 9 min drive - 4.7 km
  • Buckingham Palace - 10 min drive - 5.3 km

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Chambers Club - ‬3 min walk
  • ‪GNH Bar - ‬4 min walk
  • ‪Booking Office Bar & Restaurant - ‬2 min walk
  • ‪Fortnum & Mason - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

St. Pancras Renaissance Hotel London

Luxury hotel connected to a shopping centre in London with 3 restaurants
St. Pancras Renaissance Hotel London offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4850 square feet (451 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury St. Pancras Renaissance Hotel London. For a fee, parking is available.

This Victorian London hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4850 sq ft of conference space
  • 451 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
St. Pancras Renaissance Hotel London offers 245 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
St. Pancras Renaissance Hotel London is listed in the 2012 Condé Nast Traveller Hot List.

Languages

English

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 37 per day)
  • Parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Things to do

  • 24-hour gym
  • Full-service spa
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar in shower (69 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night, plus a one-time cleaning fee of GBP 30
  • Maximum 2 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self-parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 40 per pet, per night plus a one-off GBP 30 cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at St. Pancras Renaissance Hotel London?

As of 7 Apr 2025, prices found for a 1-night stay for 2 adults at St. Pancras Renaissance Hotel London on 20 Apr 2025 start from AU$527.44, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at St. Pancras Renaissance Hotel London?

Yep, St. Pancras Renaissance Hotel London has a self car park for GBP 80 per day.

Is there a spa on site at St. Pancras Renaissance Hotel London?

Yep, there is an onsite spa at St. Pancras Renaissance Hotel London. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does St. Pancras Renaissance Hotel London have a pool?

St. Pancras Renaissance Hotel London has an indoor pool. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes St. Pancras Renaissance Hotel London a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at St. Pancras Renaissance Hotel London.

Is St. Pancras Renaissance Hotel London family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that St. Pancras Renaissance Hotel London is a hit with families.

Does St. Pancras Renaissance Hotel London serve breakfast?

You bet, visitors are hooked on the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at St. Pancras Renaissance Hotel London?

No, St. Pancras Renaissance Hotel London does not offer an airport shuttle service.

Is there a bar or restaurant at St. Pancras Renaissance Hotel London?

Yep, you can grab a meal at St. Pancras Renaissance Hotel London's onsite restaurant that serves British cuisine.

What time are check-in & check-out at St. Pancras Renaissance Hotel London?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at St. Pancras Renaissance Hotel London?

Furry friends are welcome at St. Pancras Renaissance Hotel London, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

St. Pancras Renaissance Hotel London Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 572 out of 1002 reviews
Rating 8 - Good. 201 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 67 out of 1002 reviews
Rating 2 - Terrible. 48 out of 1002 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love the architecture
Magnificent building, lobby and bar / breakfast area with fantastic view across to the Eurostar platforms. Staff incredibly friendly and attentive. Rooms in the modern block are clean and comfortable but not as splendid as the old part of the building. Overall, throughly recommended.
Stayed 1 night in Dec 2024

8/10 Good

Dale

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, great location in an outstanding building
Stayed 1 night in Jan 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
A superb hotel very well connected to all of London via multiple transport options. The staff members were amazing, very friendly and welcoming. Highly recommended.
Stayed 6 nights in Dec 2024

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
The hotel is luxurious and stylish. We booked a loft room because it was the cheapest but it was adequate and also stylish just smaller than other rooms. We took our dog he was welcome in all areas of the hotel. Beds and pillows very comfortable and despite city location the hotel was quiet for a good sleep.
Stayed 2 nights in Dec 2024

10/10 Excellent

christopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really engaging and friendly. Beautiful building with great transport links
Stayed 2 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel. Food was great, service was great…. Conveniently located by the train station.
Stayed 3 nights in Dec 2024

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Totally recommend the hotel to everyone
Stayed 6 nights in Dec 2024

10/10 Excellent

Nicole

Liked: Cleanliness
Stayed 2 nights in Dec 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful hotel with lovely restaurants! We especially enjoyed The Midland!
Stayed 1 night in Dec 2024

10/10 Excellent

Robert, Dunstable

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An excellent hotel. Room was great. Clean and specious. Staff were excellent. Inviting and friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Meeda

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Greg

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Carol Fenner

Stayed 1 night in Dec 2024

10/10 Excellent

David

Stayed 1 night in Dec 2024

2/10 Terrible

Alan

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel itself looks great but rooms are tired and uncared for. Also staff attitude towards customers is very poor.
Stayed 3 nights in Dec 2024

8/10 Good

Beverley

Travelled with family
We were three adults booked a room with two queen beds we were upgraded to a room for two with one bed.when we went down to reception the receptionist said it would take her a long time to find us another room.as we were going to a show and time was tight we accepted a roll in single bed.
Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent hotel full of character
A good hotel with exceptional staff. A clean, comfortable room. Our only problem was that there was no tv controller and we could not switch off the welcome screen when we wanted to sleep. A member of staff brought round a controller at midnight so that we could at last sleep. We should have reported it as went out for the evening, not when we got back i think!
Stayed 1 night in Dec 2024

10/10 Excellent

Mika

Stayed 1 night in Nov 2024

10/10 Excellent

Sasi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience
Stayed 1 night in Dec 2024

10/10 Excellent

Phil

Stayed 1 night in Nov 2024