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St. Pancras Renaissance Hotel London

5.0 star property
Luxury hotel connected to a shopping centre in London with 3 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for St. Pancras Renaissance Hotel London

3 restaurants, breakfast, lunch, dinner served; British cuisine
Daily cooked-to-order breakfast for a fee
Boating
3 restaurants, breakfast, lunch, dinner served; British cuisine
Rooftop terrace

Reviews

8.4 out of 10

Very good

Guests liked:

Clean rooms, friendly staff, comfortable rooms

Popular amenities

  • Pool
    Pool
  • Pet-friendly
    Pet-friendly
  • Spa
    Spa
  • Bar
    Bar
  • Gym
    Gym
  • Parking available
    Parking available

Explore the area

Map
Euston Road, London, England, NW1 2AR
  • Russell Square
    12 min walk
  • Tottenham Court Road
    17 min walk
  • The British Museum
    20 min walk
  • London (LHR-Heathrow)
    50 min drive

Room options

View all photos for House, 1 King Bed, Non Smoking

Premium bedding, down duvets, pillow-top beds, minibar

House, 1 King Bed, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed (Barlow House)

Superior Double Room, 1 King Bed (Barlow House)

Superior Double Room, 1 King Bed (Barlow House)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe House (Barlow House)

Premium bedding, down duvets, pillow-top beds, minibar

Deluxe House (Barlow House)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 25 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds (Barlow House)

Superior Room, 2 Single Beds (Barlow House)

Superior Room, 2 Single Beds (Barlow House)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Premium bedding
  • 30 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premier Room, 1 King Bed (Barlow House)

Premier Room, 1 King Bed (Barlow House)

Premier Room, 1 King Bed (Barlow House)

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Royal Suite, 3 Bedrooms, Non Smoking

Royal Suite, 3 Bedrooms, Non Smoking | Living area

Royal Suite, 3 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 248 sq m
  • Sleeps 8
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking

Suite, 2 Bedrooms, Non Smoking | Living area

Suite, 2 Bedrooms, Non Smoking

Highlights

Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
  • 108 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Superior House, 2 Queen Beds, Non Smoking

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
LCD TV
Down duvet
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
  • 150 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking

Grand Suite, 1 Bedroom, Non Smoking

Highlights

Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 73 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
  • 32 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, 1 King Bed (Grand Junior, Chambers Club)

Grand Suite, 1 King Bed (Grand Junior, Chambers Club)

Grand Suite, 1 King Bed (Grand Junior, Chambers Club)

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Connecting rooms available
Club Lounge
Free cots/infant beds
LCD TV
  • 47 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior
The Standard London
Pet-friendly
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (1388)
The price is AU$931
for 1 night
includes taxes & fees
5 Dec - 6 Dec
The Standard London

About the area

London

St. Pancras Renaissance Hotel London places you in the heart of London, connected to a shopping centre and 1.6 km (1 mi) from The British Museum. Highlights at this luxury hotel include 3 restaurants, 2 bars/lounges and a full-service spa. .A pampering day can include deep-tissue massages, hot stone massages and body wraps along with access to the sauna and steam room. The restaurant, Booking Office 1869, serves British cuisine and is open for breakfast, lunch and dinner. Enjoy the indoor swimming pool, 24-hour gym and sauna. 4850 square feet (451 square metres) of event facilities include 12 meeting rooms and conference space. Plus you'll find free Wi-Fi in public areas and laundry facilities. Each morning cooked-to-order breakfast is served between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also self parking, along with the convenience of car rentals on site. .With a stay at this 5-property class London City Centre hotel, you'll be 3.5 km (2.2 mi) from London Eye and 3.8 km (2.3 mi) from Hyde Park.

What's nearby

  • The British Museum - 20 min walk - 1.7 km
  • Big Ben - 8 min drive - 4.6 km
  • London Eye - 9 min drive - 4.5 km
  • Hyde Park - 9 min drive - 4.7 km
  • Buckingham Palace - 10 min drive - 5.3 km

Getting around

  • London (QQS-St. Pancras International Train Station) - 3 min walk
  • King's Cross & St. Pancras Underground Station - 4 min walk
  • Heathrow Airport (LHR) - 50 min drive

Restaurants

  • ‪Chambers Club - ‬3 min walk
  • ‪GNH Bar - ‬4 min walk
  • ‪Booking Office Bar & Restaurant - ‬2 min walk
  • ‪Fortnum & Mason - ‬4 min walk
  • ‪Burger King - ‬2 min walk

About this property

St. Pancras Renaissance Hotel London

Luxury hotel connected to a shopping centre in London with 3 restaurants
St. Pancras Renaissance Hotel London offers its guests a full-service spa, an indoor pool, and a sauna. There are 3 restaurants on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 4850 square feet (451 square metres) and includes conference space. A 24-hour fitness centre, a terrace, and tour/ticket assistance are also featured at the luxury St. Pancras Renaissance Hotel London. For a fee, parking is available.

This Victorian London hotel is smoke free.

  • 1 building
  • 245 guestrooms or units
  • 7 levels
  • 3 dining venues
  • 2 bars or lounges
  • 4850 sq ft of conference space
  • 451 sq. m of conference space
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Lift
  • No smoking on site
St. Pancras Renaissance Hotel London offers 245 air-conditioned accommodations with minibars and a safe. Each accommodation is individually furnished and decorated. Pillowtop beds feature down duvets and premium bedding. 37-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include dressing gowns, slippers, complimentary toiletries and hairdryers.

This London hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include free newspapers and complimentary bottles of water. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided on request.

The on-site spa has 6 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and Thai massages. The spa is equipped with a sauna and a steam room. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
St. Pancras Renaissance Hotel London is listed in the 2012 Condé Nast Traveller Hot List.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 37 per day)
  • Parking on site (GBP 80 per day)
  • Wheelchair-accessible van parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: GBP 25 to 35 per person
  • 2 bars/lounges
  • 3 restaurants
  • Couples/private dining

Restaurants on site

  • Booking Office 1869
  • MI+ME
  • The Hansom

Family friendly

  • Free cot
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 12 meeting rooms
  • 4,850 square feet of conference space

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Grab bar in shower (69 centimetre high)
  • Grab bar near toilet (69 centimetre high)
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (89 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (105 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 7 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Down comforter
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests will receive an email 7 days before arrival with check-in instructions; front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from 12 November 2024 to 31 January 2025 (completion date subject to change). The following areas are affected:
  • Exterior
  • Hallway
  • Lobby
During renovations, the hotel will make every effort to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • Pets: GBP 40 per pet, per night, plus a one-time cleaning fee of GBP 30
  • Maximum 2 (weight limit: 22 lb per pet)
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for GBP 80 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately GBP 25 to 35 per person
  • Self-parking fee: GBP 80 per day
  • Nearby parking fee: GBP 37 per day (2625 ft away)
  • Pet fee: GBP 40 per pet, per night plus a one-off GBP 30 cleaning fee
  • Service animals are exempt from fees
  • A late check-out fee will be charged
  • Rollaway bed fee: GBP 80 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and outdoor lighting
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and Union Pay. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • Pool access available from 9:00 AM to 7:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel London St. Pancras
London St. Pancras Hotel
London St. Pancras Hotel Renaissance
London St. Pancras Renaissance
London St. Pancras Renaissance Hotel
Renaissance Hotel London St. Pancras
Renaissance London St. Pancras
Renaissance London St. Pancras Hotel
St. Pancras Renaissance London
St. Pancras Renaissance London Hotel
St. Pancras Renaissance London Hotel England
St. Pancras Renaissance Hotel London
St. Pancras Renaissance Hotel
St. Pancras Renaissance
St Pancras Renaissance London
St. Pancras Renaissance Hotel London Hotel
St. Pancras Renaissance Hotel London London
St. Pancras Renaissance Hotel London Hotel London

Frequently asked questions

What is the cancellation policy at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at St. Pancras Renaissance Hotel London?

As of 21 Nov 2024, prices found for a 1-night stay for 2 adults at St. Pancras Renaissance Hotel London on 22 Dec 2024 start from AU$508.65, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at St. Pancras Renaissance Hotel London?

Yep, St. Pancras Renaissance Hotel London has a self car park for GBP 80 per day.

Is there a spa on site at St. Pancras Renaissance Hotel London?

Yep, there is an onsite spa at St. Pancras Renaissance Hotel London. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as Thai massages.

Does St. Pancras Renaissance Hotel London have a pool?

St. Pancras Renaissance Hotel London has an indoor pool. The pool is open 9:00 AM to 7:00 PM.

What luxury perks are available at St. Pancras Renaissance Hotel London?

St. Pancras Renaissance Hotel London features a full-service spa, an indoor pool and 3 restaurants. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes St. Pancras Renaissance Hotel London a romantic place to stay?

Couples spa treatments and al fresco dining, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at St. Pancras Renaissance Hotel London.

Is St. Pancras Renaissance Hotel London family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that St. Pancras Renaissance Hotel London is a hit with families.

Does St. Pancras Renaissance Hotel London serve breakfast?

You bet, visitors are hooked on the cooked-to-order breakfast here! Offered daily from 7:00 AM to 11:00 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at St. Pancras Renaissance Hotel London?

No, St. Pancras Renaissance Hotel London does not offer an airport shuttle service.

Is there a bar or restaurant at St. Pancras Renaissance Hotel London?

Yep, you can grab a meal at St. Pancras Renaissance Hotel London's onsite restaurant that serves British cuisine.

What time are check-in & check-out at St. Pancras Renaissance Hotel London?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at St. Pancras Renaissance Hotel London?

Furry friends are welcome at St. Pancras Renaissance Hotel London, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 10 kg per pet.

St. Pancras Renaissance Hotel London Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 555 out of 1001 reviews" "
Rating 8 - Good. 218 out of 1001 reviews" "
Rating 6 - Okay. 109 out of 1001 reviews" "
Rating 4 - Poor. 70 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and service were excellent.
Stayed 1 night in Oct 2024

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Old Hotel
Very comfortable stay in this grand old hotel. Spacious suite and perfect location for our Eurostar journey to Paris from the adjacent train station. I wish I had known about the suite-to-seat expedited check-in service that the hotel and Eurostar coordinate, but you had to let the hotel know 72 hours in advance. It would have saved us a lot of queueing! Excellent breakfast.
Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Room comfort
Expected more hospitality (especially for the $$$)
We just expected more from this high-end hotel. It was a relatively clean room. We felt safe in our room and at the hotel. The hotel is close to the tube and train station. You are also close to the trendy Coals-Drop-Yard. However, our room wasn't available until 8pm. Although they did give us access to the club lounge. The food was cleaned up for the evening, so our children were very hungry, because we didn't expect not being checked in for 90 min after we arrived. We didn't receive housekeeping until the end of our fourth day. We had to keep asking for towels and toilet paper. Then directly asked to have our room cleaned on the fourth morning it wasn't done when we came back in the afternoon. Having to ask again when we went to dinner, it was then that is was finally cleaned and refreshed. Then the hours kids are allowed in the pool, were extremely limiting. Making my kids say this place hates kids. Like I said we just expected more from this high-end of a hotel.
Stayed 6 nights in Jul 2024

10/10 Excellent

teresa

Travelled with group
Liked: Cleanliness, staff & service, amenities
BEAUTIFUL hotel. Really grand with the historical architecture. Gorgeous. Room was nice, as was bathroom. Can't beat the walkability of the area and the metro right on the corner.
Stayed 4 nights in Aug 2024

10/10 Excellent

Mark, Longwood

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a top-notch hotel in every way. The beautiful grand foyer is really quite an eyeful and very inviting. I was especially impressed by the friendliness of the staff and how remarkably helpful everyone they all were. You'll be hard pressed to find a hotel better than this one.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

ana

Travelled with family
Liked: Staff & service
Mediocre rooms at best
Chose this hotel for some wow factor and prestige, which delivered on the exterior, check-in area / conservatory and booking office. Our room
Stayed 1 night in Aug 2024

4/10 Poor

Christopher

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
Check-in was a nightmare. Room wasn't ready. We were moved to a different room which wasn't suitable. Had to make numerous visits to the front desk. One 'gentleman' was incredibly unhelpful and awkward. They actually gave us a bottle of sparkling wine as an apology and then took it away when we left the room briefly. Pictures on Expedia's website do not match the actual suite I booked. Bathroom was tiny. I'd actually dispute it was a 'suite.' Basically a slightly larger room. Chambers Club was OK although the food offerings were pretty limited. Extremely expensive for the room provided. Could have stayed at The Dorchester for less money.
Stayed 2 nights in Aug 2024

10/10 Excellent

Khavita

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Sibel

Stayed 2 nights in Aug 2024

10/10 Excellent

Paige

Stayed 1 night in Jul 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Vince

Stayed 3 nights in Jul 2024

10/10 Excellent

Roshni

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in Jul 2024

10/10 Excellent

Becky

Stayed 1 night in Jul 2024

8/10 Good

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a huge spacious and very expensive room. In London what you pay for is space and that's something I like.
Stayed 9 nights in Jul 2024

10/10 Excellent

Ariana

Stayed 7 nights in Jul 2024

4/10 Poor

Piotr

Liked: Property conditions & facilities
Disliked: Staff & service
The sleazy way the front desk staff gets you signed up for their Bonvoy membership should be investigated. My wife was with me and she expressed ZERO written or verbal consent and yet she was signed up for their Bonvoy membership. Will try to avoid Marriot properties from now on.
Stayed 3 nights in Jun 2024

8/10 Good

Chiyan

Travelled with family
Liked: Cleanliness, staff & service
The hotel seems to be quite outdated without much modern renovations. Nevertheless it is ok for a quick stay near the main train station hub.
Stayed 1 night in Jul 2024

10/10 Excellent

Shawn

Stayed 2 nights in Jul 2024

6/10 Okay

Tashon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
For the price tag and its reputation, I expected this hotel to provide exceptional service. It was lack luster at best. It started immediately at check-in. The receptionist handed Me the key to the room without sharing where anything was. This hotel is massage and I had to ask where the elevators were and where I could find the amenities. I would say this should be basic customer service. I ordered room service (a sandwich, etc) and was told to call to let them know that I was finished with my tray. I ate half of my sandwich and decided to eat the remainder later that evening. I left the room for a little bit, but upon my return, my food was gone. I had not asked them to remove my food. Upon my return to the states, I see some additional pending charges on my account that were not in my bill when I checked out. I expect for this to be an issue that I will need to address soon. I am so disappointed by the service at this hotel. Although historic and beautiful, I am hard pressed to recommend it to anyone.

6/10 Okay

Ann-Marie

Liked: Amenities
Lovely building but rooms overpriced
Stayed 2 nights in Jul 2024

10/10 Excellent

Jason

Stayed 1 night in Jun 2024

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and iconic hotel
Fantastic, iconic hotel in a great location. Epic size and stature, amazing reception and bar architecture. Lovely staff and vibrant atmosphere. Restaurant food was delicious, although continental and cooked breakfast was disappointing given the quality of food at restaurant the previous night. Definitely stay at hotel again, maybe have breakfast elsewhere
Stayed 1 night in Jun 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024