2/10 Terrible
Josh
Travelled with partner
26 Sept 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
WARNING DO NOT STAY HERE BEFORE READING THIS! Victory House Leicester Square was a horrific experience: Scammed, Vomit on the floor, noisy rooms, rude staff. Don’t waste your money please. Stay elsewhere!
We arrived after a long flight to check into the hotel late at night. The staff said that our room wasn’t available due to a leak on that floor, and we no longer had a room. We later read reviews and found that this was a repeat scam they had done to many other customers. They said we should move to their sister hotel “Indigo” for one night then drag our bags back after that. At hotel Indigo, the staff there said the only room for us was an accessible room which was not what we had paid for, and the noise during the night was horrendous - it sounded like someone dropping bowling balls above us.
During our time we heard two other guests screaming and arguing with the front desk about their horrible experiences such as maintenance staff coming into their rooms unannounced, leaving their room open etc. We were shocked.
We came back to the hotel and the front desk staff greeted us then as we walked to the elevator we slipped in a puddle of vomit. The front desk staff then walked up and said “oh yeah watch out someone threw up there”. They could have warned us.
The hotels offered no compensation, did not respond to contact, and removed my booking from their registry so I couldn’t leave a review directly. Clearly this is a bait and switch scam between the two hotels.
Josh
Stayed 4 nights in Sep 2024