4/10 Poor
Aileen
Travelled with family
6 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at Big 4 sites before so had an expectation it would be similar but unfortunately this one let us down - first of all it was soooo over priced for what we got - a tiny 2 bedroom cabin advertised as a 6 birth yet they charged an additional $300 for a 5th guest which ended up = nearly $500 a night. You’d expect more for this price like the bare basics of WiFi but there is only WiFi in their main areas which was no where near our cabin. Tiny TVs, tiny couch, tiny bathroom & shower with no bench tops to put your things. They advertised as being 10 min from the city which it’s not. There’s nothing to do in the area nor on site except for a dirty small kids pool which was not clear water and stunk of chlorine, an outdoor cinema with the most uncomfortable chairs I’ve ever seen. What annoyed me the most was I looked online after arrival and saw there was better cabins available which we would have been happy to pay for a better upgrade and there was heaps of availability and they were half the price of what we paid which made us feel very ripped off. For the sake of having a good time away we took the loss (of paying up front no refund booking ) and moved elsewhere and for a cheaper price than the big 4 we stayed near St Kilda beach in a beautiful 2 bedroom 2 bathrooms two lounge rooms WiFi streaming devices
Aileen
Stayed 4 nights in Jan 2025