2/10 Terrible
Angelina
Travelled with partner
19 Sept 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
The building has an old-fashioned charm, especially in the lobby. However, upon closer inspection, it reveals several issues. The hallways leading to the rooms have a noticeable smell, and the room itself only has one mirror in the restroom and one garbage can.
The TV is outdated and doesn’t support Netflix. At night, you can hear neighbors moving around and slamming doors, making it hard to sleep. The bed is large but creaks loudly with even the smallest movement. There’s also a mini router near the bed that makes an annoying sound, which I had to turn off immediately.
The air conditioning stopped working on our second night. When I called the front desk, the staff member was unhelpful and acted as if I had broken it. By morning, it still hadn’t been fixed.
The pool is warm but has a lot of sand because there’s no proper place to wash your feet—just one shower with a long line. We encountered issues returning from the beach when we got stuck at the gate just before it closed. When I called for help, I was put on hold and had to walk around the hotel to get back. The receptionist didn’t apologize and said the gate was faulty due to rain.
Also, to get towels for the beach, you have to check in for a bracelet, but this isn’t clearly communicated. You only find out if you ask the staff or other guests.
On top of that, we were kept awake by construction noise for two nights.
Overall, my experience was disappointing, and I regret choosing this hotel.
Angelina
Stayed 3 nights in Sep 2024