2/10 Terrible
Valerie
Travelled with family
21 Oct 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
I need a refund for the 3 nights. The hotel rooms and toilets were disgusting. The toilet has conspicuous poop stains all over the seat cover and the toilet bowl. The hotel refused to clean it. They only cleaned it on the 3rd day after many complaints. The bathroom is run down. The headboards of the beds had white stains all over. The place looked nice online but in-person the rooms are run down and disgusting. We couldn’t use the toilet ‘cos of the poop stains and had to take Uber to my son’s apartment to use the bathroom.
Very deceptive and fraudulent advertising that this hotel did online. I spoke to the manager who refused to issue a refund. I have pictures of the poop stains on the shower curtains. My children were traumatized by everything that they saw. Never staying in any of their hotels ever again.
I need a refund as I was disgusted by the filth of the bathroom. There were crumbs allover the carpet in the room. I forced them to vacuum it after I threatened to post my pictures online. They finally came and took off the poop stains in the toilet bowl. Very disgusting hotel. There are brown stains all over the wallpaper in the bathroom. The cleaners don’t seem to notice it.
I have pictures if anyone wants them. Don’t know where to post them.
Valerie
Stayed 3 nights in Oct 2024