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Grand Velas Riviera Nayarit - All Inclusive

5.0 star property
Luxury property on the beach, with 3 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Velas Riviera Nayarit - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Terrace/patio
Premium bedding, down duvets, minibar, in-room safe
Exterior
5 restaurants, breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Spa
    Spa

Explore the area

Map
Av. Cocoteros, 98 Sur, Nuevo Vallarta, NAY, 63735
  • Nuevo Vallarta Beach
    12 min walk
  • Nuevo Vallarta Rivera Farmer's Market
    16 min walk
  • Paradise Plaza Shopping Center
    20 min walk
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    17 min drive

Room options

View all photos for Parlor Suite Ocean View Plus

Parlor Suite Ocean View Plus

Parlor Suite Ocean View Plus

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 93 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Master Suite Ocean Front

Premium bedding, down duvets, minibar, in-room safe

Master Suite Ocean Front

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 83 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Parlor Suite Ocean View

Premium bedding, down duvets, minibar, in-room safe

Parlor Suite Ocean View

Highlights

Balcony
Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Master Suite Ocean View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Ocean View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
Premium bedding
  • 93 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Terrace Grand Suite

Premium bedding, down duvets, minibar, in-room safe

Terrace Grand Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
  • 163 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for One Bedroom Governor Suite

Premium bedding, down duvets, minibar, in-room safe

One Bedroom Governor Suite

Highlights

Furnished balcony
Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Ceiling fan
  • 93 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Master Parlor Suite Pool View

Premium bedding, down duvets, minibar, in-room safe

Master Parlor Suite Pool View

Highlights

Soundproofed
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
Ceiling fan
  • 93 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Grand Class Suite

Premium bedding, down duvets, minibar, in-room safe

Grand Class Suite

Highlights

Furnished balcony
Soundproofed
Individually furnished
Individually decorated
Air conditioning
LED TV
Hypo-allergenic bedding
Pillow menu
  • 172 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1057)
The price is AU$672
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Velas Vallarta Suites Resort All Inclusive

About the area

Nuevo Vallarta

A luxury stay in Nuevo Vallarta awaits you at Grand Velas Riviera Nayarit - All Inclusive. Within just a 15-minute stroll, you'll find popular places like Bay of Banderas and Nuevo Vallarta Beach. Highlights at this all-inclusive property include 5 restaurants, 3 outdoor swimming pools and a full-service spa. .A relaxing day at Signature Spa can include deep-tissue massages, body wraps and body scrubs along with aromatherapy and hydrotherapy. The fine-dining restaurant, Frida, serves Mexican cuisine and is open for dinner. At the property's own lounge bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. 6620 square feet (615 square metres) of event facilities include meeting rooms and conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a Turkish bath/hammam and a hot tub. Free buffet breakfast is available daily between 7:00 AM and noon. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Nuevo Vallarta property include Vallarta Adventures and Nayar Vidanta Golf.

What's nearby

  • Nuevo Vallarta Beach - 12 min walk - 1.0 km
  • Vallarta Adventures - 3 min drive - 2.6 km
  • El Tigre Golf Club - 4 min drive - 2.9 km
  • Nayar Vidanta Golf - 4 min drive - 3.2 km
  • Mayan Palace Nuevo Vallarta Golf Course - 4 min drive - 3.2 km

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 17 min drive

Restaurants

  • ‪Grand Velas Riviera Nayarit - ‬1 min walk
  • ‪Casa Bella - ‬6 min walk
  • ‪La Dolce Vita Nuevo Vallarta - ‬10 min walk
  • ‪Bounissimo - ‬11 min walk
  • ‪La Bamba - ‬8 min walk

About this property

Grand Velas Riviera Nayarit - All Inclusive

Luxury property on the beach, with 3 outdoor swimming pools
Grand Velas Riviera Nayarit - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. At Grand Velas Riviera Nayarit - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool and a hot tub. Free self parking is available.

This 5-star Nuevo Vallarta property is smoke free.

  • 1 building
  • 267 guestrooms or units
  • 9 levels
  • 5 dining venues
  • Conference rooms
  • 6620 sq ft of conference space
  • 615 sq. m of conference space
  • Built in 2002
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
  • Swim-up bar
Grand Velas Riviera Nayarit - All Inclusive offers 267 accommodations with MP3 docking stations and minibars. Each accommodation is individually decorated. Beds feature down duvets and premium bedding. A pillow menu is available. 42-inch LED televisions come with satellite channels. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, complimentary weekday newspapers and laptop-compatible safes. Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

Signature Spa has massage/treatment rooms and couples treatment room(s). Services include deep-tissue massages, facials, body wraps and body scrubs. The spa is equipped with a sauna and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to noon
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Azul
  • Frida
  • Lucca
  • Piaf
  • Sen Lin

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 6,620 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Turkish bath

Accessibility

  • Lift

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Built in 2002
  • Smoke-free property

Room amenities

Bedroom

  • Down comforter
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 42-inch LED TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free weekday newspapers
  • Individual decor
  • Iron/ironing board
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Velas Riviera Nayarit - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Velas Inclusive
Grand Velas Inclusive Resort Riviera Nayarit All
Grand Velas Riviera Nayarit All Inclusive
Grand Velas All Inclusive
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit All Inclusive All-inclusive property
Grand Velas Riviera Nayarit Hotel Nuevo Vallarta
Grand Velas Riviera Nayarit Nuevo Vallarta
Hotel Grand Velas Riviera Nayarit Nuevo Vallarta
Nuevo Vallarta Grand Velas Riviera Nayarit Hotel
Hotel Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit All Inclusive
Grand Velas Riviera Nayarit
Grand Velas Riviera Nayarit All Inclusive Nuevo Vallarta
Grand Velas Riviera Nayarit All Inclusive
Grand Velas Riviera Nayarit - All Inclusive Nuevo Vallarta
Grand Velas Riviera Nayarit - All Inclusive Nuevo Vallarta
Grand Velas Riviera Nayarit All Inclusive All-inclusive property
Grand Velas Riviera Nayarit

Frequently asked questions

What is the cancellation policy at Grand Velas Riviera Nayarit - All Inclusive?

Grand Velas Riviera Nayarit - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Velas Riviera Nayarit - All Inclusive?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Grand Velas Riviera Nayarit - All Inclusive on 2 Dec 2024 start from AU$1,343.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Velas Riviera Nayarit - All Inclusive?

Yep, Grand Velas Riviera Nayarit - All Inclusive has a free self car park.

Are there any beaches close to Grand Velas Riviera Nayarit - All Inclusive?

Yep, Grand Velas Riviera Nayarit - All Inclusive is a short 12-minute walk from Nuevo Vallarta Beach. Fun beach activities include yoga and volleyball.

Is there a spa on site at Grand Velas Riviera Nayarit - All Inclusive?

Yep, Signature Spa is available for guests. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Grand Velas Riviera Nayarit - All Inclusive have a pool?

Grand Velas Riviera Nayarit - All Inclusive has 3 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Grand Velas Riviera Nayarit - All Inclusive?

Grand Velas Riviera Nayarit - All Inclusive features 3 outdoor pools, a full-service spa and 5 restaurants. All guestrooms come with premium bedding, 24-hour room service and espresso makers.

What makes Grand Velas Riviera Nayarit - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Grand Velas Riviera Nayarit - All Inclusive.

Is Grand Velas Riviera Nayarit - All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and babysitting services, it's no surprise that Grand Velas Riviera Nayarit - All Inclusive is a hit with families.

Does Grand Velas Riviera Nayarit - All Inclusive serve breakfast?

Sure does, free buffet breakfast is available daily from 7:00 AM to noon.

Is there a free airport shuttle available at Grand Velas Riviera Nayarit - All Inclusive?

No, Grand Velas Riviera Nayarit - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Grand Velas Riviera Nayarit - All Inclusive?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Velas Riviera Nayarit - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Grand Velas Riviera Nayarit - All Inclusive?

No, pets and service animals are not allowed.

Grand Velas Riviera Nayarit - All Inclusive Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 746 out of 907 reviews" "
Rating 8 - Good. 118 out of 907 reviews" "
Rating 6 - Okay. 27 out of 907 reviews" "
Rating 4 - Poor. 10 out of 907 reviews" "
Rating 2 - Terrible. 6 out of 907 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was exceptional, rooms were immaculately clean, the staff incredibly accommodating, and the scenic views breathtaking. This hotel with all it has to offer has restored our faith in five-star quality and what it means to go above and beyond in terms of caliber. Our little girl didn’t want to leave! Carlos, Mariano and the Kids Club staff provided more entertainment and days filled with activities and fun than we had anticipated. There was never a shortage of things to do and something for everyone, even those who like myself care to have a break with just a good book and cocktail in hand. The people here always greeted you with a smile and would go out of their way to make sure you were enjoying yourselves in the most genuine of ways. The concierge service were very attentive and made sure your meals were all planned in advance so you weren’t ever waiting for a table. We don’t come across a hotel we’d visit twice often. It’s actually a rarity for us, but we’d definitely make an exception for Grand Velas.
Stayed 7 nights in Aug 2024

10/10 Excellent

Norma Leticia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful experience, the staff was very attentive and helpful. Phenomenal service from Patty at the pool, Carlos in activities to Maria at the concierge. We are so grateful to all of them for making us feel pampered in our week vacation. We will definitely come back soon.
Stayed 4 nights in Jul 2024

10/10 Excellent

sholeh

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, good food, and excellent staff
Stayed 4 nights in Jul 2024

10/10 Excellent

Selene

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 4 nights in Jul 2024

8/10 Good

Padraic

Liked: Cleanliness, amenities, property conditions & facilities
Room service is dismal. Takes a long time ro get anything sent to the room. On our last night we called 3 times to get a bottle od wine sent to the room. It never came.
Stayed 8 nights in Jun 2024

8/10 Good

Rita

Stayed 2 nights in Jul 2024

8/10 Good

Rita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Liliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff members were so helpful and cordial. It was a mom and daughter trip and they made our stay feel unbelievably special. The restaurants are top notch and the food is amazing! If I could I would always bring my family here. The only thing is… nothing against the hotel, but if you are a family that has small children… be mindful of others please and don’t act as if your kids and you own the restaurant. Be respectful of others and keep your kids iPads at no volume. I don’t understand the reason of bringing your small kids if they won’t be part of the family dinner conversation or be there to observe and feel part of quality time.
Stayed 2 nights in Jun 2024

10/10 Excellent

Christine, Glendale

Liked: Staff & service
Stayed 5 nights in Jun 2024

10/10 Excellent

Elsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is maintained very well but its dated. The service is incredible.
Stayed 5 nights in Jun 2024

8/10 Good

Edith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

6/10 Okay

Amin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio de 10!
Simplemente excepcional! el servicio, la comida y la limpieza, todo excelente!! El área de la alberca muy limpia.
Stayed 4 nights in May 2024

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place and facilities! Check in counter staff could use some help with being more professional but overall staff was amazing.
Stayed 4 nights in May 2024

8/10 Good

Daniel, new york

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nice
Stayed 7 nights in Apr 2024

10/10 Excellent

Ali

Stayed 3 nights in Apr 2024

10/10 Excellent

sidra

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great experience
Stayed 5 nights in Apr 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024

10/10 Excellent

Chet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Apr 2024

10/10 Excellent

Andrei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort was amazing. It has 3 beautiful swimming pools right by the beach. The room was large and spacious. The activities were great as well. Beach volleyball with Carlos and Sherry was awesome ! The whole family also enjoyed the water aerobics, yoga and Pilates! We highly recommend it. It costs a pretty penny, but it’s so worth it. And to top it up, they had an amazing kids club, where our 7 year old spend a good amount of time (at his request) - and it was not all video games and screen time. The dining options were great as well. By far, our favorite was the Mexican restaurant, Frida.
Stayed 5 nights in Apr 2024

10/10 Excellent

Terry, Wasaga Beach

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely gorgeous. Staff is amazing and so was the food. The activities for the kids were endless. Always something fun for them to do. Will definitely return.
Stayed 7 nights in Mar 2024

8/10 Good

TEHSIN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, great restaurants. But our room had several issues popping up throughout our stay which maintenance was able to fix. Felt odd that a luxurious resort should have so many in-room issues. Our concierge Dulce was amazing and very helpful throughout our stay in dealing with all the issues
Stayed 5 nights in Mar 2024

10/10 Excellent

Swapneel Kirti, Mission Viejo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent food at the restaurants, the views from the rooms are amazing and the staff are extremely friendly and helpful
Stayed 4 nights in Mar 2024

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and well laid out with 4 different restaurants. All of the restaurants are nice and have their own vibes. Lucca was our favourite, the truffle mushroom soup is amazing. Checking in with Mario was easy and efficient. He gives you his number so staying in contact with him is very easy. Djego services the pool area and works really hard all day bringing food and drinks. Carlos at beach volleyball was fun to play with. All the hostess ladies at restaurants and the main buffet area were very sweet. Spyder, the magician, is fun to watch and you can find him roaming around the resort. We tried to tip as many people as we could and even the smallest amounts were well received, even the smallest of amounts. Overall, you won’t be disappointed. All of the rooms are nice and spacious they are cleaned well 2x a day. Everyone on the resort is kind and thoughtful, the spa was great, the service and performances were solid. Some things that could have made the experience better- more Spanish/local music. We understand the resort caters to Americans but hearing different covers of the same American songs does not let the beautiful Mexican culture come through. We wanted to immerse ourselves more in the culture. It would be nice if there was more shaded coverage at peak sun hours instead of just umbrellas by the pool (could use more of these). The music at the kids camp section is right behind the adults only area so it’s a bit loud
Stayed 5 nights in Mar 2024