Hotel New Otani Osaka

5.0 star property
Luxury Osaka hotel in Chuo with 10 restaurants
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel New Otani Osaka

Front of property - evening/night
Aerial view
Fitness facility
Sauna, hot tub
Concierge desk

Reviews

9.4 out of 10

Exceptional

Guests liked:

Clean rooms, friendly staff, spacious rooms

Popular amenities

  • Pool
    Pool
  • Bar
    Bar
  • Air conditioning
    Air conditioning
  • Room service
    Room service
  • Spa
    Spa
  • Gym
    Gym
The price is AU$242
includes taxes & fees
4 Dec - 5 Dec

Explore the area

Map
1-4-1 Shiromi Chuo-ku, Osaka, Osaka-fu, 540-8578
  • Osaka Castle Park
    2 min walk
  • Osaka-jō Hall
    9 min walk
  • Osaka Castle Museum
    15 min walk
  • Osaka (KIX-Kansai Intl.)
    57 min drive

Room options

Deluxe Single Room, Non Smoking

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
Shower/bath combination
  • 24 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Family Suite for 4 People Non-Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

Japanese Suite, Non Smoking, City View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Separate bedroom
Private bathroom
Hairdryer
  • 60 sq m
  • City view
  • Sleeps 6
  • 4 Single Futons

Deluxe Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

Deluxe Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Deluxe Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 40 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

Family Room, Non Smoking (Family Studio Town view for 6 persons)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 10
  • 6 Large Single Beds

Luxury Junior Suite, High Floor, Non-smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

Superior Twin Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

Superior Twin Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • Park view
  • Sleeps 4
  • 2 Single Beds

Special Sale! Suite Room, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 2 Single Beds OR 1 Double Bed

Superior Double Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • Park view
  • Sleeps 3
  • 1 Queen Bed

Superior Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Economy Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Economy Double Room, Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Suite for 3persons Selected at Check-in Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 4
  • 2 Large Single Beds and 1 Single Bed

Luxury Connecting Suite, 4 Adults, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
2 bedrooms
Blackout curtains
Bathrobes
  • 110 sq m
  • Park view
  • Sleeps 6
  • 4 Large Single Beds

Superior Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

Run of The House, Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

Superior Double Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Single Room, Smoking, Town View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Superior or Executive Suite 70-77sqm, Triple use - High floor Guaranteed

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Bathrobes
Private bathroom
  • 69 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Single Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
Shower/bath combination
  • 20 sq m
  • City view
  • Sleeps 1
  • 1 Single Bed

Family Room, Non Smoking (Family Studio Town view for 7 persons)

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Private bathroom
  • 90 sq m
  • City view
  • Sleeps 11
  • 7 Large Single Beds

Quadruple Family Room, Non Smoking (2 single beds + 2 extra beds)

Highlights

Air conditioning
Heating
Fridge
LCD TV
Renovated in 2017
Blackout curtains
Private bathroom
Hairdryer
  • 40 sq m
  • Park view
  • Sleeps 6
  • 2 Large Single Beds and 2 Single Beds

Family Suite for 5 People Non-Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 70 sq m
  • Park view
  • Sleeps 7
  • 4 Large Single Beds and 1 Single Bed

Run of The House, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds OR 1 Queen Bed

Economy Triple Room, Non Smoking, Town View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • City view
  • Sleeps 5
  • 3 Single Beds

Junior Suite, Non Smoking

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Separate bedroom
Blackout curtains
Bathrobes
  • 60 sq m
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Single Beds

Economy Triple Room, Non Smoking, Castle View

Highlights

Air conditioning
Heating
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Private bathroom
Hairdryer
  • 30 sq m
  • Park view
  • Sleeps 5
  • 3 Single Beds

Non-Smoking Superior Twin Castle View

  • Sleeps 2
  • 2 Single Beds

Non-Smoking Family Suite For 5 People  Castle View

  • Sleeps 5
  • 4 Double Beds and 1 Single Bed

Non-Smoking Deluxe Twin Castle View

  • Sleeps 2
  • 2 Single Beds

Single Smoking Town View

  • Sleeps 1
  • 1 Double Bed

Non Smoking Luxury Junior Suite Castle View

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Non-Smoking Deluxe Single Town View

  • Sleeps 1
  • 1 Single Bed

Non-Smoking Corner Suite Castle View

  • Sleeps 4
  • 4 Single Beds

Non Smoking Superior Double Castle View

  • Sleeps 2
  • 1 Queen Bed

Superior Triple Non Smoking Town View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Superior Triple Castle View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Superior Twin -Town View

  • Sleeps 2
  • 2 Single Beds

Non Smoking Superior Junior Suite Castle View

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Smoking Run Of The House

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Superior Double Non-Smoking Town View

  • Sleeps 2
  • 1 Queen Bed

Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Quadruple Family Castle View

  • Sleeps 4
  • 2 Single Beds

Non-Smoking Small Double Town View

  • Sleeps 2
  • 1 Double Bed

Non Smoking Deluxe Double Castle View

  • Sleeps 2
  • 1 King Bed

Non-Smoking Deluxe Triple Town View

  • Sleeps 3
  • 3 Single Beds

Non-Smoking Single Town View

  • Sleeps 1
  • 1 Double Bed

Suite - Selected At Check-in Non Smoking

  • Sleeps 2
  • 1 Double Bed OR 1 Queen Bed

Non-Smoking Small Triple Town View

  • Sleeps 3
  • 3 Single Beds

Non-smoking Japanese Suite Town View

  • Sleeps 4
  • 4 Single Futons

Non-Smoking Family Suite For 4 People  Castle View

  • Sleeps 4
  • 4 Double Beds

SuperiorSuite Or Executive Suite Triple Non-Smoking Castle View

  • Sleeps 3
  • 1 Single Sofa Bed and 2 Double Beds

Suite For 3persons Selected At Check-in Non Smoking

  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

Run Of House Non-Smoking

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Similar properties

About the area

Osaka

A luxury stay in the heart of Osaka awaits you at Hotel New Otani Osaka. Within just a 15-minute stroll, you'll find Osaka-jō Hall and Osaka Castle. Highlights at this hotel include 10 restaurants, 2 bars/lounges and a full-service spa. .A day of pampering at FitnessCLUB can include access to the sauna and hot tub. The restaurant, ALL DAY DINING SATSUKI, serves local and international cuisine and is open for breakfast, brunch, lunch and dinner. Enjoy access to 2 outdoor tennis courts along with an indoor swimming pool and a gym. Other amenities include 2 coffee shops/cafes and free Wi-Fi in public areas. Each morning full breakfast is served between 7:00 AM and 10:00 AM. There's also self parking, along with the convenience of an airport shuttle. .Sights within a 10-minute drive of this 5-property class Chuo hotel include Dotonbori Glico Sign and Tsutenkaku Tower.

What's nearby

  • Osaka-jō Hall - 9 min walk - 0.8 km
  • Osaka Castle - 15 min walk - 1.3 km
  • Dotonbori Glico Sign - 6 min drive - 5.6 km
  • Tsutenkaku Tower - 7 min drive - 6.7 km
  • Umeda Sky Building - 7 min drive - 7.6 km

Getting around

  • Osakajo-koen Station - 3 min walk
  • Morinomiya Station - 13 min walk
  • Osaka (KIX-Kansai Intl.) - 57 min drive

Restaurants

  • ‪いずみホール - ‬2 min walk
  • ‪マクドナルド - ‬5 min walk
  • ‪PRONTO - ‬5 min walk
  • ‪サイゼリヤ - ‬5 min walk
  • ‪麺匠慶次 - ‬5 min walk

About this property

Hotel New Otani Osaka

Luxury Osaka hotel in Chuo with 10 restaurants
Hotel New Otani Osaka offers its guests a full-service spa, outdoor tennis courts, and an indoor pool. There are 10 restaurants and 2 coffee shops/cafes on site. You can unwind with a drink at one of the 2 bars/lounges. WiFi and wired Internet are free in public spaces.

There are 17 meeting rooms available. A fitness centre, spa services, and multilingual staff are also featured at the luxury Hotel New Otani Osaka. An airport shuttle at scheduled times is available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Osaka hotel.

  • 1 building
  • 525 guestrooms or units
  • 18 levels
  • 10 dining venues
  • 2 bars or lounges
  • 2 coffee shops
  • Conference rooms
  • Built in 1986
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
Hotel New Otani Osaka offers 525 air-conditioned accommodations with a safe and free newspapers. 43-inch LCD televisions come with digital channels. Bathrooms include a combined bath/shower unit, slippers, complimentary toiletries and hairdryers.

This Osaka hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa, FitnessCLUB. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 8:00 AM to 3:00 PM at scheduled times
  • Covered parking on site (JPY 1,200 per night)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: JPY 4,830 per person
  • 10 restaurants
  • 2 bars/lounges
  • 2 coffee shops/cafes

Restaurants on site

  • ALL DAY DINING SATSUKI
  • FRENCH CUISINE SAKURA
  • ISSHIN
  • TEPPANYAKI KEYAKI

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 17 meeting rooms

Outdoors

  • On a river

Full-service spa

  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Lift (110 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 18 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Designated smoking areas
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LCD TV with digital channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
Breakfast is not included in the Breakfast Included room rate for children ages 3 and younger who share existing bedding with parents.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 3 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A city tax may be collected at the property. The city tax ranges from JPY 100–300 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 7,000. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • Pool fee: JPY 3850 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately JPY 4830 per person
  • Airport shuttle fee: JPY 1800 per person (one-way)
  • Airport shuttle fee per child: JPY 900 (one-way), (from 6 to 12 years old)
  • Covered self-parking fee: JPY 1200 per night
  • Early check-in is available for a fee (subject to availability)
  • A late check-out fee will be charged
  • Pool fee: JPY 3850 per night
  • Facilities fee: JPY 3850 per person and includes use of: sauna; spa tub; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards and cash
Cashless transactions are available
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay and cash. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pool access available from noon to 8:00 PM
  • One child aged 3 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel New Otani Osaka
Hotel Osaka New Otani
Hotel Otani Osaka
New Hotel Otani Osaka
New Otani Hotel Osaka
New Otani Osaka
Osaka Hotel New Otani
Osaka New Otani Hotel
Osaka Otani Hotel
Otani Hotel Osaka
Hotel New Otani
Hotel New Otani Osaka Hotel
Hotel New Otani Osaka Osaka
Hotel New Otani Osaka Hotel Osaka

Frequently asked questions

What is the cancellation policy at Hotel New Otani Osaka?

Hotel New Otani Osaka offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel New Otani Osaka?

As of 24 Nov 2024, prices found for a 1-night stay for 2 adults at Hotel New Otani Osaka on 4 Dec 2024 start from AU$242.46, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel New Otani Osaka?

Yep, Hotel New Otani Osaka has a covered self car park for JPY 1200 per night.

Is there a spa on site at Hotel New Otani Osaka?

Yep, FitnessCLUB is available for guests. It has a hot tub and a sauna.

Does Hotel New Otani Osaka have a pool?

Hotel New Otani Osaka has an indoor pool. The pool is open noon to 8:00 PM.

What luxury perks are available at Hotel New Otani Osaka?

Hotel New Otani Osaka features a full-service spa, an indoor pool and 10 restaurants.

Is Hotel New Otani Osaka family-friendly?

You bet! With amenities such as children's meals, laundry facilities and an indoor pool, it's no surprise that Hotel New Otani Osaka is a hit with families.

Does Hotel New Otani Osaka serve breakfast?

Yep, our visitors give a thumbs up to the full brekkie here! Available daily between 7:00 AM and 10:00 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Hotel New Otani Osaka?

No, but there's an airport shuttle that runs from 8:00 AM - 3:00 PM at scheduled times for a fee.

Is there a bar or restaurant at Hotel New Otani Osaka?

Yep, you can grab a meal at Hotel New Otani Osaka's onsite restaurant that serves local and international cuisine.

What time are check-in & check-out at Hotel New Otani Osaka?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel New Otani Osaka?

No, only service animals are allowed.

Hotel New Otani Osaka Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1606 out of 2142 reviews" "
Rating 8 - Good. 387 out of 2142 reviews" "
Rating 6 - Okay. 101 out of 2142 reviews" "
Rating 4 - Poor. 24 out of 2142 reviews" "
Rating 2 - Terrible. 24 out of 2142 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Patricia

Staff were wonderful! So helpful, kind and efficient in all parts of the hotel including check in/ out, breakfast restaurant, concierge and business centre/ customer service, Great room, very comfy beds and overall a lovely place to stay,
Stayed 1 night in Aug 2024

10/10 Excellent

Zayda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here. The staff was friendly and helpful!!! Walking distance to Osaka castle. We were upgraded upon arrival and they gave us a room with Osaka castle view!!!
Stayed 2 nights in Aug 2024

10/10 Excellent

Shanthi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind staff, excellent service, good property condition, variety of available facilities, and delicious breakfast buffet!
Stayed 7 nights in Aug 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff!
Stayed 2 nights in Aug 2024

10/10 Excellent

Loc Q.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well kept hotel. Excellent services. Very professional and friendly staffs. We loved services and hotel. Will come back.
Stayed 4 nights in Aug 2024

10/10 Excellent

David, Chicago

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great choice for Osaka Castle and near public transportation as well as dining and shopping choices
Stayed 2 nights in Aug 2024

10/10 Excellent

Kana

Stayed 1 night in Aug 2024

10/10 Excellent

Zhaohui

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the Osaka Castle and the hotel is nice but some room furniture need update. The train station is within walking distance but there is no shadow on your way to the station so it is quite hard during the hot summer.
Stayed 2 nights in Aug 2024

10/10 Excellent

Abdulhadi, Kuwait City

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect spot
Stayed 8 nights in Aug 2024

10/10 Excellent

KIN FAI GARY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first night in Osaka and we srrived late around 7pm. Got a nice upgrade to Club Flior and so we had our breakfast on the roof floor. Excellent view faving the Osaka-Jo in both our room and the restaurant. Buffet in morning had a lot of choices. Enjoyed very much!
Stayed 1 night in Aug 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

6/10 Okay

Colm

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Not worth 5 stars bed uncomfortably hard bathroom subpar for 5 star
Stayed 11 nights in Aug 2024

10/10 Excellent

Janel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, excellent service and the food stand out here as in Tokyo. Really great service helpful and respectful staff, the restaurants and food quality are very high. Only thing was fitness access cost per day is high, for such a large hotel this would be better to update for more easy access and use.
Stayed 2 nights in Aug 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

emilio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a wonderful hotel, my husband and I had a good time there!
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close distance to Osakajokeon Station and Osaka Castle Park, very helpful & knowledgable staff for traveling around Osaka and nearby areas
Stayed 2 nights in Aug 2024

10/10 Excellent

Viet My

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious room. Service is amazing. Staff is very kind and friendly. Delicious buffet breakfast!
Stayed 3 nights in Aug 2024

10/10 Excellent

Merle, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to train
Stayed 2 nights in Aug 2024

10/10 Excellent

Fung Fong Pauline

Liked: Cleanliness, property conditions & facilities
The hotel location is very convenient for transportation. The place is quiet and the staff is very helpful and friendly. The room is clean as well .
Stayed 2 nights in Aug 2024

10/10 Excellent

Rorelyn

Liked: Cleanliness, staff & service
Nice
Stayed 1 night in Aug 2024

10/10 Excellent

AESOON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Jake

Stayed 2 nights in Aug 2024

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024