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El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

5.0 star property
Adults-only beachfront hotel
your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

14 outdoor pools
Exterior
Free minibar, in-room safe, desk, laptop workspace
Restaurant
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • On private beach
    On private beach
  • All-inclusive
    All-inclusive
  • Pool
    Pool
  • Free airport shuttle
    Free airport shuttle
  • Spa
    Spa
The price is AU$1,093
includes taxes & fees
18 Nov - 19 Nov

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    8 min drive
  • Nicklaus Design Golf Course
    10 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    31 min drive

Room options

View all photos for BEACHFRONT CASITA SUITE

Free minibar, in-room safe, desk, laptop workspace

BEACHFRONT CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • 66 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

PRIVATE POOL CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

SWIM UP CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • 62 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

PRESIDENTIAL CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

HONEYMOON PRIVATE POOL SWIM UP CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • 78 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for CASITA SUITE

CASITA SUITE

CASITA SUITE

Highlights

Private indoor hot tub
Air conditioning
Free minibar items
Smart TV
Blackout curtains
Separate bedroom
Hairdryer
Bathrobes
  • 66 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Partial Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Junior With Partial Sea View

  • Partial sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Luxury

Free minibar, in-room safe, desk, laptop workspace

Suite Luxury

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite Super With Beach View

Free minibar, in-room safe, desk, laptop workspace

Suite Super With Beach View

  • Beach view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite Classic With Sea View

Free minibar, in-room safe, desk, laptop workspace

Suite Classic With Sea View

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

Suite Luxury

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
El Dorado Royale, Catamarán, Cenote & More Inclusive
Pool
All-inclusive
Free airport shuttle
Parking included
4.3 out of 5, Excellent, (211)
The price is AU$1,439
for 1 night
includes taxes & fees
22 Nov - 23 Nov
El Dorado Royale, Catamarán, Cenote & More Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive. You'll be 4.8 km (3 mi) from Playa Paraiso Golf Course and 5.9 km (3.6 mi) from Nicklaus Design Golf Course. Highlights at this beachfront hotel include 4 restaurants, 14 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, aromatherapy and Ayurvedic treatments along with access to the sauna and hot tub. With 2 beach bars and 2 lounge bars to choose from, you can enjoy a drink at the hotel. Plus you'll find a private beach, free Wi-Fi in public areas and a coffee shop/cafe. There's also free valet parking, along with the convenience of a free airport shuttle. .Sights within a 10-minute drive of this 5-property class Playa del Carmen hotel include Dr. Alfredo Barrera Marin Botanical Garden and Sanctuary of Hope and Time Capsule.

What's nearby

  • Playa Paraiso Golf Course - 7 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 8 min drive
  • Paradise Beach - 9 min drive
  • Puerto Morelos Town Square - 14 min drive
  • Maroma Beach - 17 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬11 min drive
  • ‪El Mar y Tierra - ‬8 min drive
  • ‪Limon y Sal - ‬10 min drive
  • ‪Don Miquel - ‬8 min drive

About this property

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

Adults-only beachfront hotel
Some rates at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. At El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive, you can cool off in one of the 14 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 2 beach bars and 2 bars/lounges. WiFi and wired Internet are free in public spaces. This luxury hotel also offers a garden and a terrace. Free self parking and valet parking are available.

This 5-star Playa del Carmen hotel is smoke free.

  • 203 guestrooms or units
  • 4 dining venues
  • 2 bars on the beach
  • 2 bars or lounges
  • Front desk (24 hours)
  • Terrace
  • Garden
  • No smoking on site
  • Coffee shop
El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive offers 203 air-conditioned accommodations with indoor private hot tubs and free minibar items. 30-inch Smart televisions come with cable channels. Bathrooms include a combined bath/shower unit with in-room jetted baths, dressing gowns, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wired and wireless Internet access, with a Wi-Fi speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and safes. Housekeeping is offered on a daily basis and change of bedsheets can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body wraps, body scrubs and body treatments. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and hydrotherapy. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free secured, uncovered self parking on site
  • Free secured, uncovered valet parking on site

Food and drink

  • 2 bars/lounges
  • 2 beach bars
  • 4 restaurants
  • A coffee shop/cafe

Conveniences

  • 24-hour front desk

Guest services

  • Change of bedsheets (on request)
  • Housekeeping (daily)

Outdoors

  • Dock
  • Garden
  • On a private beach
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Thalassotherapy

Accessibility

  • No lift
  • Tile flooring in public areas

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Hair dryer
  • Jetted bathtub
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 30-inch smart TV with cable channels

Food and drink

  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Laptop workspace
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Guests can access their rooms with a mobile device.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

El Dorado Casitas Royale Karisma
El Dorado Casitas Royale Karisma All Inclusive Playa del Carmen
El Dorado Casitas Royale Karisma Playa del Carmen
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
El Dorado Casitas Royale Karisma Gourmet All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
El Dorado Casitas Royale Karisma Gourmet All Inclusive Hotel
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma Hotel
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive Karisma
Hotel El Dorado Casitas Royale, Gourmet All Inclusive by Karisma
El Dorado Casitas Royale by Karisma Gourmet All Inclusive
El Dorado Casitas Royale by Karisma All Inclusive
El Dorado Casitas Royale Gourmet All Inclusive by Karisma

Frequently asked questions

Is parking available at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yep, El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has a free self car park and free valet parking.

How much does it cost to stay at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

As of 8 Nov 2024, prices found for a 1-night stay for 2 adults at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive on 18 Nov 2024 start from AU$1,093.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

The closest beach to El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is Maroma Beach (6.8 km).

Is there a spa on site at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yep, there is an onsite spa at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials.

Does El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive have a pool?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive has 14 outdoor swimming pools.

What luxury perks are available at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive features a private beach, 2 beach bars and 14 outdoor pools. All guestrooms come with Hot tubs, Private jetted baths and free minibar items.

What makes El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive a romantic place to stay?

A hot tub and a private beach, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive.

Is El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive family-friendly?

No, El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive is an adults-only property.

Are there hot tubs in the rooms at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day on request.

Is there a bar or restaurant at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Relax with a coldie at the 2 beach bars or 2 lounge bars, and grab a meal at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive's 4 restaurants.

What time are check-in & check-out at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive?

No, pets and service animals are not allowed.

El Dorado Casitas Royale, Catamarán, Cenote & More Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 32 out of 57 reviews" "
Rating 8 - Good. 13 out of 57 reviews" "
Rating 6 - Okay. 4 out of 57 reviews" "
Rating 4 - Poor. 4 out of 57 reviews" "
Rating 2 - Terrible. 4 out of 57 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Edward

Liked: Property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

Jacqueline

Liked: Cleanliness, staff & service
Stayed 3 nights in Aug 2024

2/10 Terrible

Alexander

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I will not be going back to this resort. The female chef in the health bar was rude. I found many other members of the hotel staff to be rude and inconsiderate. I received a hamburger from room service that was bitten in to, they tried to serve me an omelet with raw egg at cocotail. I complained to multiple staff members during my trip and nothing happened our toilet broke, we had no hot water for 3 days. The shuttle service was a joke. This place dropped the ball in multiple areas and i felt like i made a mistake by spending my hard earned money with them. Please dont make the same mistake stay far away from this place.
Stayed 4 nights in Jul 2024

10/10 Excellent

Mariah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

CHRISTIAN, Montgomery

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
Stayed 6 nights in Jul 2024

10/10 Excellent

Rachael, Wichita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful
Stayed 4 nights in Jul 2024

8/10 Good

Erika Ann

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Aside from the shops closing due to the hurricane and a few communication issues with not knowing when we could leave our room again after the hurricane had passed it was a good stay.
Stayed 6 nights in Jun 2024

6/10 Okay

Baldev

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Alanny

Stayed 4 nights in Jun 2024

10/10 Excellent

Jacob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have been here many times, we love it each time we go back!
Stayed 5 nights in Jun 2024

10/10 Excellent

Terry

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved all of the options at El Dorado Casitas Royale! It never felt crowded like most reaorts. There were so many pools, that there was never more that 10 people in the pool at a time. Food was excelent. Service was incredible! We can't wait to come again!
Stayed 4 nights in Jun 2024

4/10 Poor

Pilar

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
It is pretty but..Too much walking, no snacks for the afternoon.. only restaurants and are far away. The golf karts take a very long time to pass. Food is not very good, only breakfast that is very good.
Stayed 4 nights in May 2024

2/10 Terrible

jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was rude, and inconvenienced, wait times for the shuttle were over an hour. Because it was my birthday they offered to make up for the arrival surprise that was paid for and not fulfilled. When booking, they FALSELY advertised that Casitas residents get a personal butler. Not once did anyone show up unless we called even during the day. Also, when we called, they would hang up on us. When we raised our concerns the concierge promised us a complimentary bottle of wine for our reversed romantic dinner to make it up to us. I speak fluent Spanish so i did not misunderstand. The restaurant staff did not know AT ALL what was promised to us and they tried to force us to sign for a tip while also blindsiding us with a $400 bottle of wine that is actually worth only $70 without telling us. We spent over $400 USD tipping the staff during our stay. We spoke with the concierge, manager, and restaurant staff and no one acknowledged any of our complaints. Furthermore, my wife was not shown any respect by the managerial/concierge staff and they continually ignored her because is an American Woman and I am a Hispanic Man so they ignored her, and disrespected her over and over again. the lace is just for weddings but not for a nice 5 star resort.
Stayed 4 nights in May 2024

10/10 Excellent

Cassidy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You owe it to yourself to stay here!!
This is without a doubt my favorite hotel in the world. The staff is so friendly. The grounds are stunning. The services are phenomenal. The spa is 10/10. I’ve never ever had a bad meal here. You owe it to yourself to come back here- I will! This is my third time and it only gets better every time.
Stayed 4 nights in May 2024

4/10 Poor

Stephen

Stayed 1 night in May 2024

8/10 Good

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mostly wonderful.
The property is beautiful. It’s very large and spread out. There are 3 large sections. One section accommodates people with children under 18. Another is all casitas, adults only, larger rooms, each section of casitas with its own pool and swim up bar. The other section is adults only but all hotel rooms. A very large pool area is available. Restaurants throughout the properties. Only slight annoyance was maid service. One evening we came back, turn down had occurred, but all towels were taken and not replaced. Another night, we noticed our water and snacks were not replenished. Another time coffee pods had not been replenished. All was fixed after a call to housekeeping. Otherwise, an excellent property & vacation property. Would return again.
Casita room
Pool area for our casita
View off the back of the lobby
Stayed 6 nights in Apr 2024

8/10 Good

Todd

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Quiet and relaxing.
Stayed 7 nights in Feb 2024

8/10 Good

Michelle

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
I loved the staff, everyone was so nice. The property was stunning and well kept. However, the management of the property needs attention.I ordered room service and never recieced it, twice , even after calling to confirm that it was still coming it never came. Prepare to do alot of walking even though there are alot of golf carts around...most of them are speeding around the property narrowly avoiding running over the guest...not giving rides.
Stayed 4 nights in Feb 2024

10/10 Excellent

Richard Adair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the best trip to Mexico we've experienced in the past several years, and we have visited Puerto Vallarta, Riviera Maya (another resort), and Cancun. The food was delicious at every restaurant, the staff were extremely helpful and nice, and all grounds and rooms were immaculately clean every day. Amazing place!
Stayed 7 nights in Jan 2024

8/10 Good

Martha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jan 2024

4/10 Poor

Max

Disliked: Cleanliness, staff & service, property conditions & facilities
I went to this resort back to back two years in a row. It's under new ownership on this last vacation we had and you could definitely tell. What a complete turnaround from last time. Long story short you couldn't pay me to come back. It's almost like we weren't even staying at a resort and we were in a local town where every single person is trying to take advantage of you. I'm 36 years old, I've been all over the world to different resorts and I've been to Mexican resorts all over the country over 23 times. If you're looking for a resort that's going to try and take advantage of you and make you feel uncomfortable along the way go for it
Stayed 4 nights in Dec 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the swim up casita. Concierge staff (Zemy and Kayla) were most helpful. Santa Fe Grill was a favorite.
Stayed 7 nights in Jan 2024

10/10 Excellent

Lindsey

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had such a great time here and would definitely go again!
Stayed 3 nights in Jan 2024

8/10 Good

Sharin

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I have stayed at this property 4 times. I am surprised of the many new rules since I understand new management has taken over, yet rooms ,including the Casitas are not as up to date as they used to be. They've taken away a lot of what was fun, close things down earlier, and make you have a reservation at every restaurant for dinner. The food really hasn't changed, and the room service menu has become lackluster, as has the regular food. I miss the craft beer options since the last time I was there. The follow up and follow through on customer service's end was not stellar this time around. I was considering becoming a member, but after even inquiring 3 times, nobody wanted to follow up to talk with me about it. Sadly, this may be my last time at such an amazing place I used to love and enjoy.
Stayed 1 night in Jan 2024