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Iberostar Waves Paraíso Beach - All Inclusive

4.5 star property
Luxury property on the beach, with outdoor pool
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Waves Paraíso Beach - All Inclusive

Outdoor pool, pool umbrellas, pool loungers
Kayaking
Children's activities
Property amenity
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Hot tub
  • Spa
  • Gym

Explore the area

Map
Carretera Chetumal, Puerto Juarez, Km.309, Playa del Carmen, QROO, 77710
  • Playa Paraiso Golf Course
    5 min walk
  • Paradise Beach
    15 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    3 min drive
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    34 min drive

Room options

View all photos for Junior Suite, Poolside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Premium Room (Pure Wellness)

Minibar, in-room safe, desk, laptop workspace

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

Premium Room (Pure Wellness)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Accessible

Minibar, in-room safe, desk, laptop workspace

Premium Room, Accessible

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 38 sq m
  • Beach view
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Flat-screen TV, video game console, pay films

Last room available

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Flat-screen TV, video game console, pay films

Last room available

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

Minibar, in-room safe, desk, laptop workspace

Junior Suite, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Minibar, in-room safe, desk, laptop workspace

Premium Room, Poolside

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, video game console, pay films

Premium Room (Promo)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Beach Access)

Beach/ocean view

Junior Suite (Beach Access)

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Separate bedroom
Hairdryer
Private bathroom
  • 36 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room

Flat-screen TV, video game console, pay films

Premium Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Blackout curtains
Ceiling fan
Hairdryer
Private bathroom
Eco-friendly toiletries
  • 34 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Waves Paraíso Beach - All Inclusive. You'll be 0.4 km (0.3 mi) from Playa Paraiso Golf Course and 4.5 km (2.8 mi) from Maroma Beach. Highlights at this all-inclusive property include 12 restaurants, 5 bars/lounges and a full-service spa. .A day of pampering at Spa Sensations can include hot stone massages, body wraps and body scrubs along with access to the hot springs/mineral springs and sauna. The buffet restaurant, Buffet La Plaza, is open for breakfast, lunch and dinner. At the property's own beach bar or poolside bar, you can enjoy a drink. Spend the day at the beach where you'll find sunloungers, and enjoy the on-site golf course and outdoor swimming pool. Plus you'll find a nightclub, free Wi-Fi in public areas and a gym. There's also the convenience of free valet parking. .Sights within a 20-minute drive of this 4.5-property class Playa del Carmen property include Ojo de Agua Beach and Puerto Morelos Beach.

What's nearby

  • Playa Paraiso Golf Course - 5 min walk
  • Paradise Beach - 15 min walk
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 3 min drive
  • Maroma Beach - 9 min drive
  • Tres Rios Ecopark - 10 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬3 min drive
  • ‪Snake Bar At Iberostar Maya - ‬7 min drive
  • ‪Alberca - Pool - Bar - ‬13 min walk
  • ‪Cena Trattoria By el Faro - ‬14 min walk
  • ‪Huama - ‬4 min drive

About this property

Iberostar Waves Paraíso Beach - All Inclusive

Luxury property on the beach, with outdoor pool
Iberostar Waves Paraíso Beach - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Lie back and work on your tan with relaxing beach amenities, such as umbrellas and sunloungers. Enjoy a summer holiday at Iberostar Waves Paraíso Beach - All Inclusive, where you can work on your swing at the golf course or spend a pampering afternoon at the full-service spa.

There are 12 restaurants and 4 coffee shops/cafes on site. You can enjoy a drink at one of the bars, which include 5 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, an outdoor pool and a children's pool. Self parking and valet parking are free.

This 4.5-star Playa del Carmen property is smoke free.

  • 424 guestrooms or units
  • 3 levels
  • 12 dining venues
  • 5 bars or lounges
  • 4 coffee shops
  • Nightclub
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
  • Swim-up bar
Iberostar Waves Paraíso Beach - All Inclusive offers 424 air-conditioned accommodations with minibars and video game consoles. Rooms open to balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

Spa Sensations has 25 treatment rooms. Massages are available on the beach and in the spa. Other services include hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • 12 restaurants
  • 4 coffee shops/cafes
  • 5 bars/lounges
  • A beach bar
  • A poolside bar
  • A swim-up bar

Restaurants on site

  • Buffet La Plaza
  • El Puerto
  • Gourmet El Colonial
  • La Hacienda
  • Teppanyaki Hashiru

Things to do

  • 18-hole golf course
  • Arcade/game room
  • Basketball
  • Beach yoga
  • Bicycle tours
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Golf clubhouse
  • Golf driving range
  • Health club
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Pro golf shop
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Spa tub
  • Tennis
  • Volleyball
  • Windsurfing

Family friendly

  • Arcade/game room
  • Children's games
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films
  • Video game console

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 15 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Iberostar Beach
Iberostar Beach Paraiso
Iberostar Paraiso Beach
Iberostar Paraiso Beach All Inclusive
Iberostar Paraiso Beach All Inclusive Playa del Carmen
Iberostar Paraiso Beach Playa del Carmen
Paraiso Beach
Paraiso Beach Iberostar
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Beach All Inclusive All-inclusive property
Iberostar Paraiso Inclusive l
Iberostar Paraiso Beach All Inclusive
Iberostar Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach All Inclusive
Iberostar Waves Paraíso Beach - All Inclusive Playa del Carmen

Frequently asked questions

What is the cancellation policy at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive is a short 15-minute walk from Paradise Beach. Fun beach activities include yoga, snorkelling and scuba diving.

Is there a spa on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Spa Sensations is available for guests. It has a hot tub, a steam room, a sauna and hot springs. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Iberostar Waves Paraíso Beach - All Inclusive have a pool?

Iberostar Waves Paraíso Beach - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Iberostar Waves Paraíso Beach - All Inclusive?

Iberostar Waves Paraíso Beach - All Inclusive features a full-service spa, a nightclub and a health club.

What makes Iberostar Waves Paraíso Beach - All Inclusive a romantic place to stay?

1 hot tub and romance packages, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Waves Paraíso Beach - All Inclusive.

Is Iberostar Waves Paraíso Beach - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Waves Paraíso Beach - All Inclusive is a hit with families.

Is there a free airport shuttle available at Iberostar Waves Paraíso Beach - All Inclusive?

No, Iberostar Waves Paraíso Beach - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, they've got a beach bar and 12 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Waves Paraíso Beach - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Waves Paraíso Beach - All Inclusive?

No, pets are not allowed.

Is there a golf course on site at Iberostar Waves Paraíso Beach - All Inclusive?

Yep, Iberostar Waves Paraíso Beach - All Inclusive has an 18-hole golf course. A golf driving range, a clubhouse and a golf pro shop are available.

Iberostar Waves Paraíso Beach - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 481 out of 1001 reviews" "
Rating 8 - Good. 248 out of 1001 reviews" "
Rating 6 - Okay. 136 out of 1001 reviews" "
Rating 4 - Poor. 78 out of 1001 reviews" "
Rating 2 - Terrible. 58 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

LEONOR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is excellent highly recommend
Stayed 5 nights in Sep 2024

4/10 Poor

Sharon, College Station

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 5 nights in Sep 2024

4/10 Poor

Dane

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We paid an extra $200 to upgrade our room. We spent one night in the room & the second night the ceiling developed a leak and we were moved to a different room. The air conditioning never got the room cooled and never offered a refund of our room that we only spent one night in.
Stayed 4 nights in Sep 2024

10/10 Excellent

Harinder bobby

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good.property next to the golf.course
Stayed 3 nights in Sep 2024

10/10 Excellent

Izabela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I went to the same resort 6th time. I like how the new manager changed the resort. The bar attenders in the beach lobby are outstanding and super friendly. It is also nice that reservations for restaurants are no longer required. I will be back there again.
Stayed 10 nights in Aug 2024

10/10 Excellent

Ricardo Muniz

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I visited August 2024. We had a good time. Would definitely return alone, not with our little kids. There are no kid water slides at our section. (Paraiso Beach) Other than that, it met all our needs.
Stayed 3 nights in Aug 2024

2/10 Terrible

Christopher

Disliked: Staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Annabell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Yaniuska

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

8/10 Good

Luis M., York

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Es buen hotel
Stayed 5 nights in Jul 2024

10/10 Excellent

Ruben A

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff, excellent vacations. We were a family of 22 and we really enjoyed our stayed.
Stayed 5 nights in Jul 2024

10/10 Excellent

Nubia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was 5 days, it was very pleasant, there were always activities for children and adults, there was always a place to eat and the food was very good in most of the sites. The space of the rooms is comfortable as well as the bathroom, although the toilets do not have water force. Lots of beautiful gardens and animals .... We recommende it
Stayed 4 nights in Jul 2024

4/10 Poor

Megan

Travelled with family, Travelled with group
Disliked: Amenities
Communication was lacking upon check in and throughout the stay. Their website and expedia's said you could access all iberostar locations in the area but that is not true. You don't even have access to the entire resort we stayed at advertised as all-inclusive however that was not true you had to pay extra for some shows and certain areas of the resort and bars were only accessible if you paid extra for a membership but that was not communicated prior to booking. And the air conditioning in our room kept breaking. We would not stay at this resort again.
Stayed 7 nights in Jul 2024

8/10 Good

Hugo m

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Jul 2024

8/10 Good

Jacob

Stayed 3 nights in Jul 2024

10/10 Excellent

Tina

Liked: Staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

10/10 Excellent

Dunia, Miami

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly !! Amazing hotel !!
Stayed 4 nights in Jul 2024

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Petro

Stayed 7 nights in Jun 2024

6/10 Okay

George

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Beautiful resort. The staff were all amazing. We had a great time. Only issues we had was the quality of the food. My wife and kid ate something which caused them to get sick. The buffet was almost the same food everyday. All buffets are outdoor type. We had some issues with our A/C.
Stayed 6 nights in Jun 2024

8/10 Good

Rosaura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2024

2/10 Terrible

Fernando, Pittsburg

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
We didnt enjoy 1 day of our 5 day vacation there staff was the worst starting with us checking in and to our last day ! We do not recommend this place at all! Theres no AC in the food places our AC went out in our room they did fix it after 3 phone calls. Most of the staff was really rude and sometimew even ignore when your trying to get transportation.
Stayed 6 nights in Jun 2024

6/10 Okay

Emiru

Travelled with family
All are average
Stayed 12 nights in Jun 2024

10/10 Excellent

Jennifer Mariah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this resort. Everyone is so nice and friendly can’t wait to come back! Booked this place mostly for the beautiful animals on the property
Stayed 5 nights in Jun 2024