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Iberostar Selection Paraíso Lindo - All Inclusive

4.5 star property
Luxury resort on the beach, with 6 outdoor pools

Photo gallery for Iberostar Selection Paraíso Lindo - All Inclusive

10 bars/lounges, 2 poolside bars, 2 beach bars, swim-up bar
Beach bar
On the beach, white sand, sun-loungers, beach umbrellas
Reception
On the beach, white sand, sun-loungers, beach umbrellas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪2 min drive‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪5 min drive‬
  • Paradise Beach
    ‪11 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪34 min drive‬

Room options

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, pay films

Premium Room (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 53 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Last room available

Flat-screen TV, pay films

Last room available

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Shower/bath combination
  • 45 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Premium Room, Accessible

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Room, 1 Bedroom (Star Family)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Flat-screen TV, pay films

Last room available

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
Shower/bath combination
  • 45 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

Room, 1 Bedroom (Star Family)

Highlights

Furnished balcony
Air conditioning
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
Private bathroom
  • Sleeps 1
  • 1 Double Bed

View all photos for Premium Room (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 53 sq m
  • Sleeps 1
  • 1 King Bed

View all photos for Premium Room (Near Beach)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Near Beach)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 47 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Tropical View)

View from room

Premium Room (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Near Beach)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Near Beach)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room, Poolside

Free minibar, in-room safe, desk, blackout curtains

Premium Room, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Promo)

Flat-screen TV, pay films

Premium Room (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Premium Room (Pure Wellness®)

Free minibar, in-room safe, desk, blackout curtains

Premium Room (Pure Wellness®)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Blackout curtains
Ceiling fan
Private bathroom
  • 45 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Poolside

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 47 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1710)
The price is AU$887
for 1 room
includes taxes & fees
18 Mar - 19 Mar
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Lindo - All Inclusive. You'll be 2 km (1.2 mi) from Playa Paraiso Golf Course and 6.5 km (4 mi) from Maroma Beach. Highlights at this all-inclusive resort include 18 restaurants, 6 outdoor swimming pools and a full-service spa. .A pampering day can include deep-tissue massages and hot stone massages along with body wraps, body scrubs and aromatherapy. The buffet restaurant, La Pagoda, serves international cuisine and is open for breakfast, lunch and dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the resort. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Plus you'll find a free water park, a nightclub and free Wi-Fi in public areas. Free buffet breakfast is available daily between 7:00 AM and 11:00 AM. There's also the convenience of free valet parking. .Places within a 30-minute drive of this 4.5-property class Playa del Carmen resort include Punta Esmeralda Beach and Puerto Morelos Beach.
View more Resorts in Playa del CarmenOpens in a new window

What's nearby

  • Playa Paraiso Golf Course - 2 min drive
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 5 min drive
  • Paradise Beach - 11 min drive
  • Tres Rios Ecopark - 14 min drive
  • Maroma Beach - 16 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 34 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬4 min walk
  • ‪Alberca - Pool - Bar - ‬7 min walk
  • ‪Cena Trattoria By el Faro - ‬4 min drive
  • ‪Huama - ‬4 min drive

About this property

Iberostar Selection Paraíso Lindo - All Inclusive

Luxury resort on the beach, with 6 outdoor pools
Iberostar Selection Paraíso Lindo - All Inclusive is an all-inclusive resort. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. Summer fun is a breeze at Iberostar Selection Paraíso Lindo - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 6 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is available daily. There are 18 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen resort is smoke free.

  • 448 guestrooms or units
  • 3 levels
  • 18 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 10 bars or lounges
  • 37835 sq ft of conference space
  • 3515 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • No smoking on site
  • Water dispenser
  • Coffee shop
  • Swim-up bar
Iberostar Selection Paraíso Lindo - All Inclusive offers 448 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Flat-screen televisions come with satellite channels and pay-per-view films. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and thalassotherapy.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 10 bars/lounges
  • 18 restaurants
  • 2 beach bars
  • 2 poolside bars
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • El Rancho
  • La Pagoda
  • Lemon & Spices
  • Under the sea

Things to do

  • 18-hole golf course
  • 2 spa tubs
  • 6 outdoor pools
  • Arcade/game room
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Gym
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Playground
  • Pro golf shop
  • Sauna
  • Scuba diving
  • Shopping centre
  • Snorkelling
  • Steam room
  • Windsurfing

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Lazy river
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6 meeting rooms
  • Business centre
  • Conference centre (37,835 square foot of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sports massages
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Lindo - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Iberostar Lindo
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo All Inclusive
Iberostar Paraiso Lindo All Inclusive Playa del Carmen
Iberostar Paraiso Lindo Playa del Carmen
Lindo Iberostar
Iberostar Hotel Paraiso Lindo
Iberostar Paraiso Lindo Hotel Playa Paraiso
Iberostar Paraiso Lindo Playa Paraiso, Riviera Maya, Mexico
Iberostar Paraiso Lindo All Inclusive All-inclusive property
Iberostar Selection Paraiso Lindo All Inclusive Playa del Carmen
Iberostar Paraiso Lindo All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Lindo - All Inclusive?

Iberostar Selection Paraíso Lindo - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, Iberostar Selection Paraíso Lindo - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Lindo - All Inclusive?

The closest beach to Iberostar Selection Paraíso Lindo - All Inclusive is Maroma Beach (2.6 km).

Is there a spa on site at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, there is an onsite spa at Iberostar Selection Paraíso Lindo - All Inclusive. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Iberostar Selection Paraíso Lindo - All Inclusive have a pool?

Yep, and guests love it! Iberostar Selection Paraíso Lindo - All Inclusive has 6 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

Does Iberostar Selection Paraíso Lindo - All Inclusive have a waterslide?

No, but it has a waterpark and lazy river.

What luxury perks are available at Iberostar Selection Paraíso Lindo - All Inclusive?

Iberostar Selection Paraíso Lindo - All Inclusive features 2 beach bars, 6 outdoor pools and 2 hot tubs.

What makes Iberostar Selection Paraíso Lindo - All Inclusive a romantic place to stay?

Couples spa treatments and poolside dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Iberostar Selection Paraíso Lindo - All Inclusive.

Is Iberostar Selection Paraíso Lindo - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Paraíso Lindo - All Inclusive is a hit with families.

Does Iberostar Selection Paraíso Lindo - All Inclusive serve breakfast?

Yep, free buffet brekkie is served daily between 7:00 AM and 11:00 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Lindo - All Inclusive?

No, Iberostar Selection Paraíso Lindo - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Lindo - All Inclusive?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Iberostar Selection Paraíso Lindo - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Lindo - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Lindo - All Inclusive?

Yep, Iberostar Selection Paraíso Lindo - All Inclusive has an 18-hole golf course. A clubhouse and a golf pro shop are also available.

Iberostar Selection Paraíso Lindo - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 570 out of 1001 reviews
Rating 8 - Good. 269 out of 1001 reviews
Rating 6 - Okay. 102 out of 1001 reviews
Rating 4 - Poor. 35 out of 1001 reviews
Rating 2 - Terrible. 25 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Jamie Marie

Liked: Cleanliness, staff & service, property conditions & facilities
The food was awful!!
Stayed 5 nights in Nov 2024

8/10 Good

Nozima

Travelled with family
Liked: Cleanliness, amenities
Iberostar is definitely a nice place one would not to return. We enjoyed our stay as a family of 4 big time. Pros: the resort territory is so tropical with a lot of cute animals (peacocks, flamingos. Mexican raccoons, capybaras, etc). We had a blast walking around the resort. The Star camp was our 8-year old daughter’s fave spot, the camp staff was very friendly. Cons: challenge with restaurant reservations, the rooms are a bit outdated and smell moldy. The alcohol drinks are watered down too much!
Stayed 7 nights in Oct 2024

2/10 Terrible

Hail-Lee, Terrace

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My fiancé and I were very disappointed with our stay at Iberostar Selection Paraíso Lindo. We booked a king room but were given two double beds instead. One bed was broken, and both had mold growing on them. The room smelled strongly of mildew, and even after multiple washes, our clothes still reeked. When we asked to switch rooms, we were only offered a downgrade despite paying for a higher-tier room. Safety was another major issue. I slipped and got hurt in the lobby due to extremely slippery floors, and no staff member came to check on me. The pools were messy, with empty cups scattered around, and the water park was closed without notice. The food was mediocre, often re-cooked and served over multiple days. Securing reservations for restaurants was difficult, the café served the same limited items daily, and room service delivered raw burgers. We left the trip with severe food poisoning, which made us sick for over a week after returning home. On top of these issues, workers were constantly pushing timeshare sales, which was incredibly frustrating when we were trying to relax. While the beach was beautiful and well-maintained, it wasn’t enough to redeem the overall experience. I would not recommend this resort due to its poor accommodations, lack of cleanliness, safety concerns, and subpar food quality. It was not worth the cost, and we regret our decision to stay here.
Stayed 5 nights in Oct 2024

2/10 Terrible

Caterine

Liked: Staff & service
Stayed 5 nights in Nov 2024

10/10 Excellent

Naveen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Juan Francisco

Stayed 4 nights in Oct 2024

10/10 Excellent

Carol Poe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, as always. Will be back.
Stayed 6 nights in Nov 2024

10/10 Excellent

Irina Bohdanivna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort!
Stayed 9 nights in Nov 2024

10/10 Excellent

Kyla

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for adults and kids. The food was top notch for an all inclusive!
Stayed 5 nights in Nov 2024

10/10 Excellent

Tamas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So much variety at the resort, especially for families with kids! The staff were friendly and fun, the food options were delicious, the beach was very nice and the pools and water slides were super fun! Would come back here for sure!!
Stayed 7 nights in Nov 2024

10/10 Excellent

Svitlana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 8 nights in Nov 2024

10/10 Excellent

Jeremy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I have stayed at for food, cleanliness, and service. There are a lot of options for pools and entertainment. Highly recommend.
Stayed 7 nights in Nov 2024

10/10 Excellent

Vitaliy

Stayed 6 nights in Oct 2024

10/10 Excellent

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Nov 2024

10/10 Excellent

Toni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved this resort, will definitely be back. Great place for adult as well as for the family. Great food, great room and comfortable beds. Sraff is very helpful and always there to help.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kristopher

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent family resort with something for everyone. It seemed no matter where we went the staff were all incredibly tolerant and engaged with all of the kids and as a family with two small children it put us at ease when ours eventually acted out here and there because it seemed as though 2/3 groups there were there with children. Would highly recommend and we will certainly be coming back on our next trip to Mexico.
Stayed 10 nights in Oct 2024

6/10 Okay

Joseph Steven

Disliked: Property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

jeanette danielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort was great. Was offered wine at dinner and was not advised there was an additonal cost. First time at an all inclusive, had no idea there were separate charges. Really put a bad taste in our mouths finding that out during checkout and not being told up front.
Stayed 4 nights in Sep 2024

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ding was great, staff always helpful.
Stayed 4 nights in Sep 2024

10/10 Excellent

Jamal

Stayed 6 nights in Aug 2024

10/10 Excellent

Tasleem

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice and kid friendly. Such a massive place with nice pools and bars all over. We enjoyed it a lot!
Stayed 6 nights in Sep 2024

4/10 Poor

Aaron

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In general we have been in better hotels. Employees harass you to sell you membership and want tips just for doing their job. There were cockroaches in the hotel, one ran past us in the theater (it seems like it was part of the show, hahaha). The water park was closed and this was not informed when we booked. One night they called my room at about 11 PM saying we were making noise when we were actually asleep and my 2 year old son had been crying because he had a fever. The buffet is not good, the variety of food is limited. The theme restaurants were good. The pool was in poor condition, I injured my knee when I rubbed against one of the walls of the pool. There was noise throughout the hotel as they were repairing some buildings and this was never reported when we made the reservation. The shows are the worst I have seen in a hotel, I think they should invest more in the shows. The carousel was always closed and my son got bitten by a lot of mosquitoes. There were little monkeys throughout the hotel that took your food and searched your bags, they must solve this problem. Anyway, the experience was bad and I think they should have given us an upgrade, instead of selling the membership. Beware of Romeo, who is only harassing guests to sell you the membership instead of asking how their stay was.
Stayed 4 nights in Sep 2024

10/10 Excellent

Isaac

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the service, the food, and the amenities. Everyone was very nice and we felt safe at all times.
Stayed 4 nights in Aug 2024

6/10 Okay

Sheila Enid

Travelled with family and small children
Sadly many spaces were hazardous, attentiveness to care was very poor. Son got hurt at this location and they didn’t even check in.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jennifer

Stayed 4 nights in Aug 2024