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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Luxury property on the beach, with 8 outdoor swimming pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
Exterior
Nightclub
8 bars/lounges, poolside bar, beach bar
Aerial view

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Breakfast included
    Breakfast included
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service

Explore the area

Map
Playa del Carmen, QROO
  • Maroma Beach
    1 min walk
  • Paradise Beach
    1 min walk
  • Playa Paraiso Golf Course
    12 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    36 min drive

Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
Eco-friendly toiletries
  • 58 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Blackout curtains
Ceiling fan
Private bathroom
  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1622)
The price is AU$675
for 1 night
includes taxes & fees
8 Dec - 9 Dec
The Royal Haciendas All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Maya Suites - All Inclusive. You'll be 1 km (0.6 mi) from Playa Paraiso Golf Course and 7 km (4.4 mi) from Maroma Beach. Highlights at this all-inclusive property include 20 restaurants, 8 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, La Pagoda, is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Other amenities include a free water park, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playa del Carmen property, you'll be 17.5 km (10.9 mi) from Ojo de Agua Beach and 19.3 km (12 mi) from Punta Esmeralda Beach.

What's nearby

  • Maroma Beach - 1 min walk - 0.0 km
  • Paradise Beach - 1 min walk - 0.0 km
  • Playa Paraiso Golf Course - 12 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.8 km
  • Tres Rios Ecopark - 12 min drive - 10.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬3 min walk
  • ‪Alberca - Pool - Bar - ‬9 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬10 min drive

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor swimming pools
Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with dressing gowns, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Banquet hall
  • Eco-friendly cleaning products used
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive is a short 9-minute walk from Paradise Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Spa Sensations is available for guests. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as Swedish massages.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Iberostar Selection Paraíso Maya Suites - All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive features 8 outdoor pools, 2 hot tubs and a nightclub. All guestrooms come with Private jetted baths and free minibar items.

What makes Iberostar Selection Paraíso Maya Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Paraíso Maya Suites - All Inclusive.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Paraíso Maya Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, Iberostar Selection Paraíso Maya Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has an 18-hole golf course. Golf clubs, a clubhouse and a golf pro shop are available.

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 553 out of 1002 reviews" "
Rating 8 - Good. 260 out of 1002 reviews" "
Rating 6 - Okay. 106 out of 1002 reviews" "
Rating 4 - Poor. 51 out of 1002 reviews" "
Rating 2 - Terrible. 32 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great vacation choice for the whole family.
Stayed 4 nights in Aug 2024

6/10 Okay

William

Stayed 5 nights in Aug 2024

4/10 Poor

ARTHUR

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
VIP doesn’t work - you are not able to schedule any good restaurant. Rooms are all the same - had issues with the first option and they wanted to downgrade us. Not what we were expecting but a good / normal resort.
Stayed 8 nights in Aug 2024

4/10 Poor

Crystal

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service
Went with a group. Room service is very limited. No beach chairside service. There were shows, but it was very lame.
Stayed 4 nights in Aug 2024

10/10 Excellent

Adana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Emma, Newtown

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful family vacation with lots to do. The hotels are all spread apart within the resort but you can hitch a ride on the carts if you don’t like the walk, but we walked everywhere and enjoyed the views. Reservations were hard to get at the 2 restaurants that require them. We were able to get a last minute reservation for the hibachi one, which was absolutely amazing.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Jul 2024

6/10 Okay

Carla, Danville

Stayed 6 nights in Jul 2024

6/10 Okay

Juan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unlike many of the other times we stayed with different Iberostar resorts, this time we had many issues from the very beging till the end. Starting with the booking process the person who picked up the phone at the hotel was rude and told me there was "nothing available" yet in Expidia there were many rooms available for this specific resort. The food was mediocre, we couldn't get dinner reservations to the restaurants in the resort because again "nothing available" yet the restaurants were almost empty during dinner time. There was no AC in the buffet areas so sweating while eating was the norm. In the restaurants that were first come first serve they told you 1-1.5 hrs and that they would call you when the table was ready. One of the nights we never got a call so went to the buffet, the next night we went back to check after 1 hr and the girl said "we called you and messaged you" yet I never received any calls or messages. Then she went on to say, "let me see what I can do for you since you missed your spot" as I looked around 8 out of the 35 available tables were occupied. Clearly there was avaliability but for some reason they made it seem as if everything was occupied. This seemed to be the reoccurring pattern this whole vacation at this resort, I'm not sure if they are having issues with staff or what the problem was but our amazingly positive previous experiences with Iberostar were compleatly crushed during this stay. I'm not sure we will be returning to Iberostar.
Stayed 4 nights in Jul 2024

10/10 Excellent

Adam

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is kept up beautifully.
Stayed 6 nights in Jul 2024

2/10 Terrible

Rachael

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
This was our third trip to Iberostar Paraiso Maya Suites because we are big fans and like the quality of the resort. Upon check in we informed the hotel that we were leaving early due to the hurricane. Expedia attempted to contact their reservations many times for a refund. We were informed by the hotel staff it should not be a problem. We were charged 4 NIGHTS that we did not stay. They refunded my brother, sister, and my father but not refund us. We tried to contact their customer service multiple times. We were LOYAL iberostar customers and this is unacceptable We will be disputing this charge. If you want good customer service and you want to be sure you are not overcharged DO NOT BOOK WITH IBEROSTAR.
Stayed 7 nights in Jun 2024

10/10 Excellent

develyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Golf cart drivers are not friendly and they ignored visitors a lot
Stayed 3 nights in Jun 2024

10/10 Excellent

Joshua

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of dining options. Large beach space, with free kayaks and catamarans. Lots of pools of varying size and popularity. The main could get pretty packed on nice days. Great service from staff and beautiful location.
Stayed 6 nights in Jun 2024

8/10 Good

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday Beach Trip
Good stay over all. Be prepared to walk quite a bit around the property as everything is spread out but doable (except when raining) Every type of restaurant available and buffets. The Greek was exceptional and sang to me for my Bday. A few took planing as they don’t take reservations but get quite busy. We ended up having to buy an $80.00 bottle of wine to get them to seat us at the Italian restaurant. We had tried the night before. you give them your number to text when they have something available (which they never did) ended up that night a the Mexican. Beach was nice and has loungers for guest but has a drop off and not the easiest to walk on. They do offer to take family pictures which was of course an extra fee which we opted for. The rest of the extras stuff we passed on. Do bring bug spray as there were mosquitoes in certain areas.
Stayed 4 nights in Jun 2024

6/10 Okay

Michael

Liked: Cleanliness, property conditions & facilities
Stayed 7 nights in Jun 2024

6/10 Okay

Arai

Travelled with family and small children
Liked: Cleanliness, staff & service
Good things: Fabiola at Star Cafe was always friendly when I would get my daily cappuccino, building 60, the lady who took care of my room Minerva was always sweet, and the young guys who served us at the breakfast area and the Mexican Restaurant during lunch were all great. The young kid by the towel stand was always kind as well. The entertainment by the pool, with the foam party and other afternoon activities, was excellent. The hotel has a natural beauty all around. Opportunities: the food was average everywhere, which was disappointing because Mexican cuisine is delicious. I was incredibly disappointed with the Steakhouse in which my steak was, La Geisha with dry sushi and broken vents making us sweat profusely, and the Italian one was dry and all around disappointing. It was just so bad that we would go to the buffet after. My jet tub was broken, and I complained three days in a row to the people sitting by our building, but there was no resolution.
Stayed 4 nights in Jun 2024

4/10 Poor

SERGIO JAVIER

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Las habitaciones en las que nos pusieron siempre olían mal Y estaban húmedas. La tina tenia moho.
Stayed 7 nights in Jun 2024

10/10 Excellent

Alfred

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good but lengthy check-in process. And could use on-line check option.
Stayed 3 nights in Jun 2024

8/10 Good

Lindsay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was an abundance of food and drink options. The staff was always very accommodating and helpful. The grounds were beautiful and well maintained. I wish the dining areas were better cooled. Also all pool areas, the water was quite warm.
Stayed 4 nights in Jun 2024

10/10 Excellent

Dennis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wide variety of activities for every one. Clean and very well kept. I will be returning for my fourth visit in the future.
Stayed 6 nights in May 2024

6/10 Okay

cynthia

Travelled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
I liked the food at most restaurants. The pools were too warm…did not cool you off much. I have been to several resorts in area and this one was by far my least favorite. Waited on drinks often from unfriendly bar staff. I did not like the large resort…it was confusing even with maps and wasn’t as relaxing as resorts I’ve stayed in before. Needs to better communication from check-in staff regarding grounds and make sure guests are informed of all the need to know information.
Stayed 4 nights in Jun 2024

8/10 Good

Randy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is amazing. The food is on par with an all inclusive. Their mobile app is terrible which makes navigating useless, we simply explored the property to understand where everything is located.
Stayed 5 nights in May 2024

10/10 Excellent

Patrick L.

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 5 nights in May 2024

6/10 Okay

Wilson Huang

Stayed 4 nights in May 2024