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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property
Luxury property on the beach, with 8 outdoor pools

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach umbrellas
Aerial view
Outdoor wedding area
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪12 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 58 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
Bathrobes
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

Highlights

Furnished balcony
Air conditioning
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
Bathrobes
  • 58 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Blackout curtains
Shower/bath combination
  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

Highlights

Furnished balcony
Air conditioning
Free rollaway/extra beds
Free minibar items
TV
Ceiling fan
Separate bedroom
Blackout curtains
  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
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4.3 out of 5, Excellent, (1004)
The price is AU$1,061
for 1 room
includes taxes & fees
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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Iberostar Selection Paraíso Maya Suites - All Inclusive. You'll be 1 km (0.6 mi) from Playa Paraiso Golf Course and 7 km (4.4 mi) from Maroma Beach. Highlights at this all-inclusive property include 20 restaurants, 8 outdoor swimming pools and a full-service spa. .A relaxing visit to Spa Sensations can include deep-tissue massages, hot stone massages and detox wraps along with access to the hot springs/mineral springs and sauna. The buffet restaurant, La Pagoda, is open for lunch and dinner. With 8 lounge bars and a beach bar to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 hot tubs and golf course. Other amenities include a free water park, a nightclub and free Wi-Fi in public areas. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of free valet parking. .With a stay at this 4.5-property class Playa del Carmen property, you'll be 17.5 km (10.9 mi) from Ojo de Agua Beach and 19.3 km (12 mi) from Punta Esmeralda Beach.

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 12 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.8 km
  • Tres Rios Ecopark - 12 min drive - 10.7 km
  • Maroma Beach - 14 min drive - 7.1 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬3 min walk
  • ‪Alberca - Pool - Bar - ‬9 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬10 min drive

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools
Iberostar Selection Paraíso Maya Suites - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. Summer fun is a breeze at Iberostar Selection Paraíso Maya Suites - All Inclusive, where you can play a round of golf at the golf course, cool off in one of the 8 outdoor swimming pools and enjoy a treatment at the full-service spa.

Free breakfast is served daily. There are 20 restaurants and 2 coffee shops/cafes, as well as a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 8 bars/lounges, a beach bar and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club and a children's pool. Free self parking and valet parking are available.

This 4.5-star Playa del Carmen property is smoke free.

  • 434 guestrooms or units
  • 3 levels
  • 20 dining venues
  • 8 bars or lounges
  • 2 coffee shops
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • Gift shop
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar on the beach
  • Bar by the pool
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. Televisions come with cable channels and pay-per-view films. Bathrooms include a combined bath/shower unit with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Spa Sensations has 25 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses eco-friendly cleaning products. The property is professionally cleaned. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Frequently asked questions

What is the cancellation policy at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive is a short 9-minute walk from Paradise Beach. Fun beach activities include yoga, volleyball and snorkelling.

Is there a spa on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Spa Sensations is available for guests. It has 2 hot tubs, a steam room, a sauna and hot springs. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as sports massages.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a pool?

Iberostar Selection Paraíso Maya Suites - All Inclusive has 8 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Iberostar Selection Paraíso Maya Suites - All Inclusive features 8 outdoor pools, 2 hot tubs and a nightclub. All guestrooms come with Private jetted baths and free minibar items.

What makes Iberostar Selection Paraíso Maya Suites - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and private balconies in the guestrooms, help set the scene for a romantic weekend at Iberostar Selection Paraíso Maya Suites - All Inclusive.

Is Iberostar Selection Paraíso Maya Suites - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as childcare services in the guestrooms, it's no surprise that Iberostar Selection Paraíso Maya Suites - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, but there are Jetted bath in the guestrooms.

Does Iberostar Selection Paraíso Maya Suites - All Inclusive serve breakfast?

Sure does, free buffet brekkie is offered daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, Iberostar Selection Paraíso Maya Suites - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, they've got a beach bar and 20 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Iberostar Selection Paraíso Maya Suites - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Iberostar Selection Paraíso Maya Suites - All Inclusive?

Yep, Iberostar Selection Paraíso Maya Suites - All Inclusive has an 18-hole golf course. Golf clubs, a clubhouse and a golf pro shop are available.

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1001 reviews
Rating 8 - Good. 254 out of 1001 reviews
Rating 6 - Okay. 111 out of 1001 reviews
Rating 4 - Poor. 52 out of 1001 reviews
Rating 2 - Terrible. 34 out of 1001 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resort itself is nice and it is clean. There are a lot of amenities on the resort and the staff plays lots of games. The staff is wonderful. They do not give you water bottles because they have a water filtration system. The water is safe to drink but it tastes absolutely terrible (definitely drink from the one of the many fruit infused options available). Breakfast is fine, typical buffet style. Lunch is a let down unless you like to eat burgers everyday. The dinners are WONDERFUL. Whether you are going to the buffet or one of the restaurants, you will not be let down. One downside to this resort is the towel situation. You check towels out with your room number. Almost every day when we were returning our towels, there was not worker there to check the towels back in. We weren't going to stand around and wait for someone to come back so we just dropped our towels into the towel drop and moved on with our day. This essentially meant the next round of checking towels out, they gave us the 3rd degree about the importance of checking them back in. Overall, we had a good enough time but this was our least favorite all inclusive we've been too.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chic Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessability to everything. cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth Ann, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a great time, we didn’t want to go home.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chariss Mae, Tomball

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 6 nights in Nov 2024

6/10 Okay

Erin

Travelled with family and small children
Liked: Amenities
Great location with a lot of amenities. My kids loved the big water slide. But I will never do Iberostar again at this location or anywhere else. Restaurant and kitchen staff were excellent. Unfortunately the quality of food they had to serve was bad which is not their fault. We couldn’t book reservations for dinners because everything was booked out when we got there. Maintenance and grounds crew were friendly and engaging. There was one night where our room filled with ammonia gas so bad our eyes were burning (no idea where it came from). The maintenance crew resolved it right away. Beach staff was always great. Front desk crew was not helpful except on trying to sell you in to their rewards programs. Either that or they were preoccupied with their cellphones. There were a few nights where the music would be blasting past 10:00pm. Overall it was a pretty bad experience. It’s too bad because it’s an awesome and beautiful resort with a lot to offer. If it were not for the nice weather and warm water this holiday would have been a total bust.

10/10 Excellent

Kenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the whole property, lots of choices to eat
Stayed 7 nights in Nov 2024

10/10 Excellent

Ellina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was great overall. However our mini fridge was not restocked. The property is huge and it's easy to get lost. We enjoyed our stay! Thank you!
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and relaxed. When we booked restuarant for 5 people but the booked only 2 people. confused on APP to booking restaurant. Disappointed one restaurant sell pizza only two days, Monday to Thursday closed??? Others are lovely
Stayed 8 nights in Nov 2024

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay and experience overall. I wish some of the room setups would have had a separate bedroom. Also the jacuzzi bathtub did not work properly.
Stayed 5 nights in Aug 2024

8/10 Good

Rizza Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the room amenities need upgrade and thorough cleaning.
Stayed 5 nights in Nov 2024

8/10 Good

amirbabak

Travelled with family, Travelled with family and small children
Liked: Staff & service
Good for families
Stayed 9 nights in Nov 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay , there’s nothing I didn’t like
Stayed 7 nights in Oct 2024

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor servicio, muy recomendado!
Stayed 5 nights in Sep 2024

2/10 Terrible

Leigh

Travelled with family
Liked: Staff & service
Disliked: Amenities
Front desk was not pleasant. Food terrible. Stores ridiculously priced. No wine options. Little evening entertainment. Workers were great though!
Stayed 4 nights in Oct 2024

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had higher expectations. The Maya hotel does not have great amenities. Not sure I can recommend to anyone. The chef at one of the hotels told our waiter that he thought we ordered too many dishes and he didn’t want to serve us what we order. We had 6 people at our table.
Stayed 5 nights in Oct 2024

10/10 Excellent

Djordje

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our first stay and we loved it. Definitely coming back
Stayed 8 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, can be quiet if you wish or can be as fun as you would like. Clean rooms, fiod is very good and always ready with a drink.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Fredrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place for a family getaway. A lot of kid friendly activities (water park, play ground, daycare etc). Also a lot of bars and restaurants. Food could be better but a lot of options to be content. Room was cleaned everyday and spacious. Staff was polite. They will try to sell you the 'time share' just say someone already invited you and they won't bother you.
Stayed 4 nights in Sep 2024

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed at the Paraíso Maya, the highest tear that we were able to stay 3 in a room (Grand was for adult/couples). It is a 5 hotel complex that shared the common areas like spa, gym, church, shopping mall. Depending on which tear you are in you have access to the different restaurants and pools. Food in the restaurants we tried was good with the exception of the Geisha (Japanese) and L’Etoile (French) which were not good. El Museo was the best, we went twice an I can say the is food was amazing. There is a good walk distance to anywhere pools and the beach. We were with my 80 year old mother who has some difficulty walking so it was challenging. They use golf carts to shorten the distance but most of them were for “socios” ( timeshare owners) or you would have to wait for more then 20 minutes sometimes. Shows like the Celebration of Mexican Independence was nice but again with no thought for an elderly person that may need to sit down. Room was nice, not new but in very good condition. It is a nice place. Would I go back? Not sure as it did not give me the wow factor. Would recommend, yes.
Stayed 7 nights in Sep 2024

6/10 Okay

Senem

Stayed 8 nights in Aug 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Each building has a concierge on the 1st floor. DO NOT get a room in front of the concierge. They set up early and gets noisy. Early in the morning you can hear them talking loudly with other employees, on the phone, and with guest. Overall, this is one of the better resorts I have stayed in Riviera Maya. Great selection in food, plenty of activities, and friendly employees.
Stayed 4 nights in Sep 2024