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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property
Luxury hotel on the beach, with free water park

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Outdoor pool, free pool cabanas, pool loungers
Water park
Lair Suite
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • All-inclusive
  • Room service
The current price is AU$1,339
includes taxes & fees
4 May - 5 May

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Puerto Morelos Town Square
    ‪15 min drive‬
  • Maroma Beach
    ‪17 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 108 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 108 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 1 Single Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Single Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 2 Queen Beds and 1 Single Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 54 sq m
  • Sleeps 5
  • 1 King Bed, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Free cots/infant beds
Free minibar items
  • Ocean view
  • 108 sq m
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Single Murphy Bed and 1 Single Sofa Bed

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed, 1 King Bed and 1 Double Sofa Bed

View all photos for Suite With Sea View

Living area

Suite With Sea View

  • Sea view
  • Sleeps 4
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for Suite Premium With Pool View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Premium With Pool View

  • Sleeps 7
  • 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite Standard With Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Standard With Sea View

  • Sea view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite With Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite With Sea View

  • Sea view
  • Sleeps 8
  • 2 Double Sofa Beds, 1 King Bed and 1 Queen Bed

View all photos for Suite Superior With Sea View

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite Superior With Sea View

  • Sea view
  • Sleeps 5
  • 1 Double Sofa Bed and 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. You'll be 10.8 km (6.7 mi) from Maroma Beach. Highlights at this all-inclusive hotel include 6 restaurants, 3 bars/lounges and a full-service spa. .A day of pampering at NÁAY SPA can include deep-tissue massages, aromatherapy and mani/pedis along with access to the sauna and steam room. Spend the day at the beach and enjoy the on-site free water park, outdoor swimming pool and free kids' club. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free manager's reception. There's also free self parking, along with the convenience of a free airport shuttle. .Within a 20-minute drive of this 5-property class Playa del Carmen hotel, attractions include Cirque du Soleil Boutique at Vidanta Riviera Maya and Puerto Morelos Beach.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 6.0 km
  • Puerto Morelos Beach - 15 min drive - 14.2 km
  • Puerto Morelos Town Square - 15 min drive - 10.8 km
  • Ojo de Agua Beach - 15 min drive - 10.9 km
  • Maroma Beach - 17 min drive - 10.8 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers its guests a full-service spa, a complimentary water park, and a lazy river. There are 6 restaurants on site, along with a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 swim-up bars and 3 bars/lounges. A free manager's reception is offered daily. Public spaces have free WiFi.

An outdoor pool, a children's pool, and a 24-hour health club are also featured at the luxury Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive. A roundtrip airport shuttle is free (available 24 hours). Self parking is free.

This 5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 280 guestrooms or units
  • 6 levels
  • 6 dining venues
  • 2 swim-up bars
  • 3 bars or lounges
  • Built in 2021
  • Manager's reception (free)
  • Kid's club (free)
  • Supervised kids' activities (surcharge)
  • Childcare (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Food/drink service (free)
  • Wedding services available
  • Corner/local shop
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies. This individually decorated and furnished accommodation has separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and hairdryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

NÁAY SPA has 7 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

American (Sign language), English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Free cots (infant beds)!

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. 

Property Registration Number OPERADORA GENTION SA DE CV

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Frequently asked questions

What is the cancellation policy at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

As of 16 Apr 2025, prices found for a 1-night stay for 2 adults at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive on 4 May 2025 start from AU$1,338.59, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has a free self car park.

Are there any beaches close to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

The closest beach to Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is Maroma Beach (7.5 km).

Is there a spa on site at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, NÁAY SPA is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as deep-tissue massages.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a pool?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive features a full-service spa, a 24-hour health club and an outdoor pool. All guestrooms come with Frette Italian sheets, deep soaking tubs and memory foam beds.

What makes Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive a romantic place to stay?

Couples spa treatments and romance packages, as well as deep-soaking baths and memory foam beds in the guestrooms, help set the scene for a romantic weekend at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive.

Is Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as changing tables and children's slippers in the guestrooms, it's no surprise that Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive is a hit with families.

Are there hot tubs in the rooms at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Is there a free airport shuttle available at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, there's a free airport shuttle that runs 24 hours a day.

Is there a bar or restaurant at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Yep, Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive has 6 restaurants.

What time are check-in & check-out at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive?

No, pets and service animals are not allowed.

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 635 out of 1103 reviews
Rating 8 - Good. 197 out of 1103 reviews
Rating 6 - Okay. 121 out of 1103 reviews
Rating 4 - Poor. 67 out of 1103 reviews
Rating 2 - Terrible. 83 out of 1103 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Dr. Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Poor hotel staff service. Excellent Facilities!
Hotel Staff lack of energy to go out their way to help. Team Nick Staff in charge of shows and Characters are amazing and talented which saved it our experience. Very good facilities but Hotel Staff should be excited about working for the guest and less interested in selling packages.
Stayed 6 nights in Jan 2025

6/10 Okay

Dokim

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Stayed 2 nights in Jan 2025

2/10 Terrible

Diana

Travelled with family and small children, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
The main issue with this property is that they extort money from travelers the minute they arrive. Upon arrival when they confirmed that we booked through Expedia we were ushered to a "special check in area" where we were told that we would have to pay an extra $2,200 for our stay on top of the $5,541.70 we already paid in full through expedia upon initial booking. Friends travelling with us were asked to pay an extra $6000 for their three children staying with them on top of the already paid in full initial booking. There were multiple families arguing with the check in staff on a daily basis about the same thing. Expedia, Nickelodeon resorts and Karisma are all aware of this and have not done anything to remedy the situation. We were told that we could cancel the entire trip outright or pay. It was 6pm, we had tired and hungry kids, we travelling with three other families as we planned this trip a long time ago and we were in Mexico where we couldn't just go back home or find another nearby hotel, especially as we stayed over the new year holiday and many places were completely booked. The resort and expedia are aware that it would be nearly impossible to just move to another hotel which is why they continue this type of extortion. Our total with the added cost came out to $1495 per night for a mediocre resort with no special amenities. I definitely would not recommend staying here. Stay somewhere else and you can buy a day pass for the water park if the kids want.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mateus

Liked: Cleanliness, staff & service, property conditions & facilities
The Best Resort, highly recommended !
Stayed 1 night in Jan 2025

4/10 Poor

Julia

Liked: Amenities
Stayed 4 nights in Dec 2024

10/10 Excellent

Miguel Rodrigo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Jan 2025

10/10 Excellent

Gurpreet Singh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

8/10 Good

Ram, Whitby

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely lay out. What we didn't like is the food choices. The one week we spend the food was the same wherever we had breakfast/lunch/dinner. The same food that we had first day in different format. That was disappointing. The other thing we noticed (or suggestion that we have) there should be a notice in all buffet place "not to waste food". We saw so much food wasted which was very sad. I know this is individuals who should decide what to take but there is a bit of a responsibility with the hotels as well. In this world there are lots of people who is struggling for food and water.
Stayed 7 nights in Dec 2024

2/10 Terrible

David

Stayed 5 nights in Dec 2024

8/10 Good

Xiaoping

Stayed 7 nights in Dec 2024

6/10 Okay

Keshawna

Stayed 2 nights in Dec 2024

8/10 Good

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , wonderful staff , resort is clean and overall good time .
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation
We loved this resort and I'm pretty picky, especially about food. Everything was wonderful! The employees were very friendly, food was surprisingly good, entertainment all day! We will return! Yes, the pools were very cold, we still had fun.
Stayed 3 nights in Dec 2024

2/10 Terrible

Shakeel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay !
Admin are crooks! It’s a total rip off! My son turned 4 and made me $1000 per night because now he is an “adult” in their system ! Never recommend this property to any family
Stayed 3 nights in Dec 2024

4/10 Poor

Nedim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is supposedly a newer hotel but as soon as you arrive, you’re able to tell the quality of the place. A few dining options but the quality lacks, even at the non-buffet restaurants. Better off leaving the hotel & look for authentic Mexican food or restaurants that actually put love into their food, which we ended up doing. Staff were friendly & nice. We stayed in the main deck pool & disappointed to learn that it wasn’t heated. The water was cold. The water in the water park was warmer but I would have preferred to use the pool right outside my room, even paid extra to be on the main level pool but still ended up not using it due to it being cold.
Stayed 4 nights in Dec 2024

8/10 Good

Anjali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is amazing! Lots of fun for the whole family! Rooms are well appointed and swim up offers a great semi private pool (shared between 4 rooms in the upstairs floors). Food is decent but at times hit or miss, although decent variety and great kid options on both meals and mocktails. I found information on hotel details and what's happening a bit harder to find than expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Johnnie Ruthinia

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was nice. The kids pool was nice and the pool area was accessible for toddlers.
Stayed 3 nights in Dec 2024

10/10 Excellent

Akeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very fun activities for the kids, hospitality is very good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Felix

Stayed 5 nights in Dec 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby
Stayed 2 nights in Dec 2024

10/10 Excellent

Justino, Chicago

Stayed 3 nights in Nov 2024

10/10 Excellent

Tomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un pesimo trato en el restaurante de pizza por parte del mesero burlista, poco atento y malo en general. Su manager tampoco resolvió a los concerns que tuvimos.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ammal, newark

Stayed 3 nights in Oct 2024