Ocean Riviera Paradise All Inclusive

4.5 star property
Luxury property on the beach, with 5 outdoor pools
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Ocean Riviera Paradise All Inclusive

View from property
Eden Master Suite
On the beach, beach volleyball
Free minibar, in-room safe, desk, free WiFi
10 bars/lounges, 4 swim-up bars, 5 poolside bars

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
  • Breakfast included
  • All-inclusive
  • Pool
  • Room service
  • Spa
The price is AU$557
includes taxes & fees
5 Jan - 6 Jan 2025

Explore the area

Map
Playa del Carmen, QROO
  • Playa Xcalacoco
    9 min walk
  • Amaranto
    5 min walk
  • ADO Terminal Alterna Playa del Carmen
    10 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    15 min drive

Room options

Junior Suite (Eden Junior Suite Rooftop)

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Deep-soaking bath
Shower/bath combination
Hairdryer
  • 135.0 sq m
  • Sleeps 3

Eden Junior Suite Swim Up

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Deep-soaking bath
Shower/bath combination
  • 57 sq m
  • Sleeps 3

Suite (Eden Master Suite Rooftop)

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Shower/bath combination
Bathrobes
  • 186 sq m
  • Ocean view
  • Sleeps 3

PRIVILEGE JUNIOR SUITE SWIM UP

Highlights

Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Shower/bath combination
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 Double Bed

Eden Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Sofa bed - king
Ceiling fan
Deep-soaking bath
Shower/bath combination
Hairdryer
  • 57 sq m
  • Sleeps 4

Privilege Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Shower/bath combination
Bathrobes
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Eden Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Shower/bath combination
Bathrobes
  • 116 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Eden Junior Suite Garden view

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Deep-soaking bath
Shower/bath combination
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

Privilege Junior Suite Garden View

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Ceiling fan
Shower/bath combination
Bathrobes
Hairdryer
  • 57 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

PRIVILEGE MASTER SUITE SWIM UP

Highlights

Separate sitting area
Private plunge pool
Air conditioning
Free minibar items
LED TV
Pillow menu
Sofa bed - king
Ceiling fan
  • 115 sq m
  • Sleeps 3

Daisy Junior Suite Pool View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Deep-soaking bath
Shower/bath combination
Hairdryer
Free bottled water
  • 57 sq m
  • Sleeps 4

Eden Junior Suite Ocean View

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Deep-soaking bath
Shower/bath combination
Hairdryer
Free bottled water
  • 57 sq m
  • Ocean view
  • Sleeps 4

Privilege Master Suite

Highlights

Separate sitting area
Air conditioning
Free minibar items
LED TV
Ceiling fan
Shower/bath combination
Private bathroom
Hairdryer
  • 115 sq m
  • Sleeps 4
  • 1 Double Bed

Eden Junior Suite with Jacuzzi

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Deep-soaking bath
Shower/bath combination
Hairdryer
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

Privilege Junior Suite Rooftop

Highlights

Air conditioning
Free minibar items
LED TV
Pillow menu
Sofa bed - king
Ceiling fan
Shower/bath combination
Bathrobes
  • 135 sq m
  • Resort view
  • Sleeps 3

Daisy Junior Suite Garden View

Highlights

Balcony
Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Deep-soaking bath
Shower/bath combination
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Junior Suite Standard

Highlights

Air conditioning
Free minibar items
LED TV
Ceiling fan
Separate bedroom
Deep-soaking bath
Shower/bath combination
Hairdryer
  • 57 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Ocean Riviera Paradise All Inclusive. Within just a 15-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 11 restaurants, 5 outdoor swimming pools and a full-service spa. .A relaxing visit to Despacio can include hot stone massages and Swedish massages along with facials, body treatments and reflexology. The restaurant, Blue Moon, serves international cuisine and is open for dinner. With 5 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the 3 outdoor tennis courts, free water park and nightclub. Business amenities include meeting rooms and a business centre. Other amenities include free Wi-Fi in public areas, a 24-hour gym and a free children's club. Each morning free buffet breakfast is offered between 6:00 AM and 11:30 AM. There's also the convenience of free self parking. .Within a 15-minute drive of this 4.5-property class Playa del Carmen property, attractions include Quinta Avenida and Tres Rios Ecopark.

What's nearby

  • Playa Xcalacoco - 9 min walk
  • Gran Coyote Golf - 4 min drive
  • El Camaleón Mayakoba Golf Course - 6 min drive
  • Quinta Avenida - 9 min drive
  • Punta Esmeralda Beach - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 46 min drive

Restaurants

  • ‪Amaranto - ‬5 min walk
  • ‪Alberca - Pool - ‬19 min walk
  • ‪Privilege Lounge - ‬15 min walk
  • ‪Piano Bar - ‬20 min walk
  • ‪Restaurante Hacienda - ‬18 min walk

About this property

Ocean Riviera Paradise All Inclusive

Luxury property on the beach, with 5 outdoor pools
Ocean Riviera Paradise All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Ocean Riviera Paradise All Inclusive, you'll find a full-service spa, a complimentary water park, and 5 outdoor swimming pools. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 4 swim-up bars and 10 bars/lounges. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and meeting rooms. A children's pool, a nightclub, and a 24-hour fitness centre are also featured at the luxury Ocean Riviera Paradise All Inclusive. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4.5-star Playa del Carmen property is smoke free.

  • 782 guestrooms or units
  • 4 levels
  • 4 buildings
  • 11 dining venues
  • 5 bars by the pool
  • 4 swim-up bars
  • 10 bars or lounges
  • Conference rooms
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
Ocean Riviera Paradise All Inclusive offers 782 accommodations with free minibar items and laptop-compatible safes. LED televisions come with premium satellite channels. Bathrooms include a combined bath/shower unit with a deep soaking bath, complimentary toiletries and hairdryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Despacio has couples treatment room(s). Services include hot stone massages, Swedish massages, Thai massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Biosphere – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 11:30 AM
  • 10 bars/lounges
  • 11 restaurants
  • 4 swim-up bars
  • 5 poolside bars
  • A coffee shop/cafe
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Amaranto
  • Blue Moon
  • La Locanda
  • Ruta 66
  • Villamarina

Things to do

  • 24-hour gym
  • 3 outdoor tennis courts
  • 5 outdoor pools
  • Arcade/game room
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Nightclub
  • Outdoor pool (guest access)
  • Playground
  • Shopping
  • Spa tub
  • Stereo
  • Table tennis
  • TV in common areas

Family friendly

  • 5 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Bowling alley
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (79 centimetre wide door)
  • Magnifying mirror
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Shower
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Energy-saving switches in guestrooms
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Riviera Paradise All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards, debit cards and cash
This property uses a grey water recycling system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates). This property accepts Visa, Mastercard, American Express, debit cards and cash. This property uses a grey water recycling system.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Ocean Riviera Eden beach All Inclusive Playa del Carmen
Ocean Riviera Eden beach All Inclusive
Ocean Riviera Eden beach Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Paradise All Inclusive All-inclusive property
Ocean Riviera Paradise All Inclusive Playa del Carmen
Ocean Riviera Eden by the beach All Inclusive
All-inclusive property Ocean Riviera Paradise All Inclusive
Ocean Riviera Paradise Eden by the beach All Inclusive

Frequently asked questions

What is the cancellation policy at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Ocean Riviera Paradise All Inclusive?

As of 25 Dec 2024, prices found for a 1-night stay for 2 adults at Ocean Riviera Paradise All Inclusive on 5 Jan 2025 start from AU$557.34, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive has a free self car park. Onsite parking is limited.

Are there any beaches close to Ocean Riviera Paradise All Inclusive?

Yep, Ocean Riviera Paradise All Inclusive is a short 9-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Ocean Riviera Paradise All Inclusive?

Yep, Despacio is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy heaps of services like facials and body treatments, as well as Thai massages.

Does Ocean Riviera Paradise All Inclusive have a pool?

Yep, and guests love it! Ocean Riviera Paradise All Inclusive has 5 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Ocean Riviera Paradise All Inclusive?

Ocean Riviera Paradise All Inclusive features 5 poolside bars, 5 outdoor pools and a full-service spa. All guestrooms come with deep soaking tubs and free minibar items.

What makes Ocean Riviera Paradise All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as deep-soaking baths in the guestrooms, all help set the scene for a romantic weekend at Ocean Riviera Paradise All Inclusive.

Is Ocean Riviera Paradise All Inclusive family-friendly?

You bet! With amenities such as a free children's club, a children's pool and free supervised childcare, it's no surprise that Ocean Riviera Paradise All Inclusive is a hit with families.

Are there hot tubs in the rooms at Ocean Riviera Paradise All Inclusive?

No, but there are deep-soaking baths in the guestrooms.

Does Ocean Riviera Paradise All Inclusive serve breakfast?

Yep, complimentary buffet breakfast is on offer daily from 6:00 AM to 11:30 AM.

Is there a free airport shuttle available at Ocean Riviera Paradise All Inclusive?

No, Ocean Riviera Paradise All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Ocean Riviera Paradise All Inclusive?

Relax with a coldie at the 5 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Ocean Riviera Paradise All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Ocean Riviera Paradise All Inclusive?

No, pets and service animals are not allowed.

Ocean Riviera Paradise All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 835 out of 1728 reviews" "
Rating 8 - Good. 424 out of 1728 reviews" "
Rating 6 - Okay. 247 out of 1728 reviews" "
Rating 4 - Poor. 113 out of 1728 reviews" "
Rating 2 - Terrible. 109 out of 1728 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sarah

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing. We enjoyed our stay! 10/10 recommend!
Stayed 3 nights in Sep 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I traveled to Ocean Riviera Paradise to celebrate our milestone birthdays; we were there for one full week. Upon arrival, we were greeted by very friendly bell staff who took care of our luggage. Checking in was a bit of a problem; I was in communication with the concierge staff prior to our arrival and confirmed an upgraded room in El Beso( I knew of the up charge fee and agreed to it prior to our arrival). When I arrived to the El Beso check in counter, the staff were not friendly, nor were they helpful. Dylan, who checked us in looked annoyed when I mentioned I had confirmed an El Beso swim up room, he rolled his eyes and said I would need to pay for it, asking if I we could afford the price difference. I understand there are some communication barriers, but asking if I can afford something I thought was already confirmed was very inappropriate. On top of that, I was charged $350 extra; the assistant manager had to come and explain the mishap which led to a refund then re-charge. All the while my husband who I was trying to surprise, was standing there, slightly confused and embarrassed. Fast forward we got the room situated, but then we were immediately bombarded by Ignacio who was very persistent about speaking with us to promote add ons to our already impacted trip. He was friendly but very pushy. All over the resort even with included amenities, the staff push add-on services. Definitely ruins the trip and experience. We already paid so much.
Stayed 7 nights in Sep 2024

6/10 Okay

Victoria M

Liked: Staff & service
Stayed 7 nights in Sep 2024

6/10 Okay

Yassmeen

Travelled with group
Liked: Cleanliness, staff & service
The property itself was pretty nice. Very large with lots of pools and restaurants. The rooms were decent, no complains with them other than a dirty bathtub. Our service was good and all the staff were nice. 3 issues: one was the food and two was the beach. The food was absolutely disgusting. I had multiple eggshells in my food from the Japanese resto. the buffet was very oily and bland. I had stomache aches and bloating after every meal. The beach was small, not all that and it was rocky. Lastly, my friend left a bag of perfumes in the room valued over $900 CAD and realized at checkout that she forgot it. We called the hotel which took over 3 hours over multiple channels (phone, WhatsApp and email) all for them to tell us nothing was there. We know it was stolen. We will never be staying here again or recommending it to anyone.
Stayed 1 night in Sep 2024

6/10 Okay

Jessica

Stayed 4 nights in Aug 2024

10/10 Excellent

Fernanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a great stay if you are looking for comfortable accommodation while on vacation & If you want a good price. Since the hotel was so affordable we were able to spend extra in other areas like excursions. Also they were kind enough to upgrade us to the adults only side when they realized it was just 2 adults! It was a great start to our trip. All of the staff was really nice. Some things I really liked were the cleanliness, the hotel rooms, and the pools. And the coffee at Mike’s Cafe!!! The beachfront was not huge but it was as expected based on the photos and reviews. To be honest the worst part about our stay was the buffet food. Thankfully the resort had restaurants & the restaurant dining did have better quality food. Thank you Ocean Riviera for the wonderful stay. Overall positive experience
Stayed 6 nights in Sep 2024

10/10 Excellent

maria

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this property is perfect for families we absolutely loved ths place
Stayed 5 nights in Aug 2024

8/10 Good

Zach Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2024

8/10 Good

AnnaMaria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Becky

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The facility and the faculty were very nice but the food is not worth it. We were pretty disappointed with the food.
Stayed 3 nights in Sep 2024

10/10 Excellent

Andrenne

Stayed 5 nights in Aug 2024

10/10 Excellent

Garrett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay at the Ocean Riviera Paradise. This was our honeymoon trip and it was perfect. We got the privilege package which made our stay so much better. Our Butler Hugo, was always extremely helpful and kind. He helped us with dinner reservations and sent messages to us everyday making sure everything was good and if we needed anything. Anyone planning on going on a trip here I encourage you to do the privilege package as it makes the vacation so much better!
Stayed 7 nights in Sep 2024

8/10 Good

Claude, Pinehill

Travelled with partner
Liked: Amenities
Absolutely great property!!
Stayed 3 nights in Sep 2024

8/10 Good

Angela Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself was wonderful! The amenities were great and the food was good. My only complaint is with the room. We got the suite with the hot tub on the private roof. The room was old, run down and broken. There was a table with 1 chair. The drawer in the closet was literally falling apart. The paint was peeling and I’m sure I saw mold in the closet. The hot tub was definitely not cleaned before our stay. One more thing, we got room service one night and then wanted dessert and tried to order again and they said we had to pay for the second order. Even though this was all inclusive. Overall the good outweighed the bad because the resort itself was great for the price. The room was disappointing.
Stayed 4 nights in Aug 2024

10/10 Excellent

Jose

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded our expectations, we will come back for sure.
Stayed 3 nights in Sep 2024

10/10 Excellent

Francisco Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2024

6/10 Okay

Cherokee

Liked: Staff & service
Stayed 4 nights in Sep 2024

10/10 Excellent

Ivona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is beautiful resort and beach is right away there rhat you can swim. Stuff is amazing, nice and positive, very hard working people. They do everything to make you feel comfortable. The beach was cleaned every morning if there was a seaweed.
Stayed 8 nights in Aug 2024

10/10 Excellent

Maribel

Stayed 4 nights in Aug 2024

8/10 Good

Gualberto

Stayed 3 nights in Sep 2024

10/10 Excellent

Aruna Silan

Stayed 7 nights in Aug 2024

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I really enjoyed our stay. Staff was friendly, food was yummy and the entertainment/activities were fun. We hope to return again!
Stayed 5 nights in Aug 2024

6/10 Okay

Joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Good time
Stayed 3 nights in Sep 2024

10/10 Excellent

Jon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time the property is quite large and a lot of walking or if you prefer to take the shuttle. The food is better than Las Vegas. The staff is wonderful and very helpful if you need anything. We will definitely be back, next year. Loved it.
Stayed 6 nights in Aug 2024

10/10 Excellent

Marcel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great resort experience. Friendly staff and quick service through the Privilege package.
Stayed 6 nights in Sep 2024