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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 13 outdoor pools
your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
13 outdoor pools, pool umbrellas, pool loungers
Aerial view
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Room service
The price is AU$626
includes taxes & fees
31 Jan - 1 Feb

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪14 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪22 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed OR 1 King Bed and 1 Single Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

Highlights

Furnished balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
Plasma TV
Pillow menu
Blackout curtains
Separate bath and shower
  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Highlights

Furnished balcony or patio
Air conditioning
Free minibar items
Plasma TV
Separate bedroom
Blackout curtains
Separate bath and shower
Hairdryer
  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2694)
The price is AU$613
for 1 room
includes taxes & fees
13 Feb - 14 Feb
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at Platinum Yucatan Princess Adults Only - All Inclusive . Within a 20-minute stroll, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Highlights at this all-inclusive property include 6 restaurants, 13 outdoor swimming pools and a full-service spa. .A relaxing visit to Princess Spa Platinum can include deep-tissue massages, hot stone massages and aromatherapy along with access to the sauna and steam room. The buffet restaurant, Yucatan, serves international cuisine and is open for breakfast, lunch and dinner. With 2 poolside bars and 8 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find umbrellas, and enjoy the 6 outdoor tennis courts and nightclub. 6426 square feet (597 square metres) of event facilities include conference space, and other business amenities include a business centre. Additionally, you'll find free Wi-Fi in public areas, a gym and a Turkish bath/hammam. Each morning free buffet breakfast is offered between 7:00 AM and 10:00 AM. There's also the convenience of free self parking. .Attractions within a 10-minute drive of this 5-property class Playa del Carmen property include Gran Coyote Golf and El Camaleón Mayakoba Golf Course.

What's nearby

  • Playa Xcalacoco - 16 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Quinta Avenida - 12 min drive
  • Playa del Carmen Main Beach - 20 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Platinum Yucatan Princess Adults Only - All Inclusive offers its guests a full-service spa, 13 outdoor swimming pools, outdoor tennis courts, and Access to hot tub. There are 6 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 8 bars/lounges. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a business centre on site. Event space at this property measures 6426 square feet (597 square metres) and includes conference space. A nightclub, a fitness centre, and a sauna are also featured at the luxury Platinum Yucatan Princess Adults Only - All Inclusive . Self parking is free.

This 5-star Playa del Carmen property is smoke free.

  • 470 guestrooms or units
  • 5 buildings
  • 6 dining venues
  • 2 bars by the pool
  • 8 bars or lounges
  • 6426 sq ft of conference space
  • 597 sq. m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Deli
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and a safe. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Princess Spa Platinum has 8 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, facials and body scrubs. The spa is equipped with a sauna, a steam room and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Travelife – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Spa tub
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Frequently asked questions

What is the cancellation policy at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Platinum Yucatan Princess Adults Only - All Inclusive ?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Platinum Yucatan Princess Adults Only - All Inclusive on 31 Jan 2025 start from AU$625.94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive has a free self car park.

Are there any beaches close to Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Platinum Yucatan Princess Adults Only - All Inclusive is a short 16-minute walk from Playa Xcalacoco. Fun beach activities include volleyball, snorkelling and scuba diving.

Is there a spa on site at Platinum Yucatan Princess Adults Only - All Inclusive ?

Yep, Princess Spa Platinum is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like body scrubs, facials and body treatments, as well as deep-tissue massages.

Does Platinum Yucatan Princess Adults Only - All Inclusive have a pool?

Yep, and guests love it! Platinum Yucatan Princess Adults Only - All Inclusive has 13 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Platinum Yucatan Princess Adults Only - All Inclusive ?

Platinum Yucatan Princess Adults Only - All Inclusive features 2 poolside bars, 13 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and free minibar items.

What makes Platinum Yucatan Princess Adults Only - All Inclusive a romantic place to stay?

1 hot tub and couples spa treatments, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Platinum Yucatan Princess Adults Only - All Inclusive .

Is Platinum Yucatan Princess Adults Only - All Inclusive family-friendly?

No, Platinum Yucatan Princess Adults Only - All Inclusive is an adults-only property.

Does Platinum Yucatan Princess Adults Only - All Inclusive serve breakfast?

You bet, travelers adore the free buffet breakfast here! Offered daily from 7:00 AM to 10:00 AM, this is the place to fuel up for a day of adventure.

Is there a free airport shuttle available at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, Platinum Yucatan Princess Adults Only - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Platinum Yucatan Princess Adults Only - All Inclusive ?

Relax with a coldie at the 2 poolside bars or 8 lounge bars, and grab a meal at the onsite restaurant that serves international cuisine.

What time are check-in & check-out at Platinum Yucatan Princess Adults Only - All Inclusive ?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Platinum Yucatan Princess Adults Only - All Inclusive ?

No, pets are not allowed.

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1222 out of 2431 reviews" "
Rating 8 - Good. 620 out of 2431 reviews" "
Rating 6 - Okay. 311 out of 2431 reviews" "
Rating 4 - Poor. 150 out of 2431 reviews" "
Rating 2 - Terrible. 128 out of 2431 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

katherine L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Joshua

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed it!
Stayed 4 nights in Oct 2024

10/10 Excellent

Maja

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is so attentive. The hotel thought of everything. The room is stocked with everything you need, hair dryer, iron, scale, umbrella, mini fridge with drinks and alcoholic beverages, pool/beach towels. The nightly entertainment is amazing. The performance group is the far best one out of the 9 resorts we stayed in. Food was excellent. The only restaurant that requires reservation ahead is the hibachi. The only feedback I would recommend there is to allow guests to make reservations with concierge the night before as oppose to needing to go to the restaurant the day of and sit in line to make reservation. So, gusts are rushing from the pool or beach to grab a spot. Other than that, all is great.
Stayed 4 nights in Oct 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel overall!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Jiyeon

Stayed 5 nights in Oct 2024

10/10 Excellent

Jason

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Loved it all! Only resort I have ever been to more than once!
Stayed 7 nights in Oct 2024

10/10 Excellent

Felipe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and staff was absolutely stellar! Very accommodating and attentive. The resort was beautiful and so clean!

8/10 Good

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second time that me and my wife visited this property and we’re planning a third trip to this location. We really enjoyed the culture. The surroundings and the staff was kind and courteous..
Stayed 7 nights in Jul 2024

6/10 Okay

Regan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Not what we were expecting. Although there were many dining options they were only “open” on rotating nights of the week which meant we often had to wait an hour to eat dinner. The reservation system didn't make much sense, some you could reserve, some you couldn’t. They have a sports center which we were excited to try some of the activities but we walked out there 3 times an each time no one was there and other guests of the resort had to tell us it was closed. The room wasnt terrible, and the bed was comfortable but I can’t say the rooms were cleaned suer well, the same used dirty tooth pick that was there when we arrived was still there in the middle of the room when we left, do with that what you will. The food isn’t great, by then of the week me and my fiancé were quite sick. It seems like everything is a money grab as well, we came down one morning asking about the shuttle to town, instead of telling us how to make an arrangement for the shuttle they said, “no, you have to use taxi” and we paid more than 4x the price both ways and it was such a waste of money, all the find out there was a shuttle that left 30m after we left by taxi. This left a bad taste in our mouth the rest of the trip as we clearly asked for the shuttle. Needless to say, we sat on the beach and relaxed and watched a lot of middle aged adults get sloppy drunk and had very cheap, wildly mediocre (some times bad) food. So all in all it wasn’t the most awful trip, but I certainly wouldn't go back.
Stayed 9 nights in Oct 2024

4/10 Poor

Andre

Travelled with partner
Disliked: Amenities, property conditions & facilities
Mediocre is how I would describe our stay - I was disappointed on the dinning, activities, and the opportunities that came with platinum rooms. For meals - Breakfast and Lunch only offers one restaurant (buffet) for eating unless you do the pop up grill by the pool or beach. Dinner - only half the restaurants are open depending on what night it is - 4 total restaurants. Beach again is mediocre on seating. The servers do work hard and are deserving of their tips. The best part of our stay was spending time at their neighboring properties. Will not be returning to this location. Oh and concierge got mouthy with me instead of being helpful on two different situations.
Stayed 4 nights in Oct 2024

6/10 Okay

Sadyah

Travelled with partner
Liked: Staff & service, property conditions & facilities
The property is okay the drive when you arrive there looks terrible a lot of animal poop all over the place the room when we arrived smelled terrible toilets was dirty and the tub so I had to clean it myself only 4 restaurants wouldn’t go back. The spa they said oh you chocolate covered strawberries we didn’t get that the massage room was freezing about 50 degrees so you can’t even relax the (hot tub jacuzzi) was freezing your better off going in your pool your better off getting a massage on the beach then the spa
Stayed 5 nights in Oct 2024

2/10 Terrible

Nekia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
too much pork the pool close too early and it was like a retirement home. No fun at all.
Stayed 3 nights in Oct 2024

8/10 Good

Chad

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was quiet and not a lot of people at the time we went. Relaxing. Be careful with the rocks in the water at the beach.
Stayed 5 nights in Oct 2024

4/10 Poor

Jane

Liked: Cleanliness
Disliked: Staff & service
I have to wait for service all the time in the restaurant, the vip area they ask for me to pay for everything that I like to enjoy. So I didn’t enjoy anything only the the room. The beach was impossible to swim rocks everywhere. The restaurant in the Beach was closed. 😏 I have be in Mexico a lot, never come back in this one.
Stayed 5 nights in Oct 2024

4/10 Poor

Samuel

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was in need of some renovation
Stayed 5 nights in Oct 2024

10/10 Excellent

Julieta Lorena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

Claire

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a good experience and value for what we paid - staff were really helpful and it had a great atmosphere
Stayed 5 nights in Oct 2024

8/10 Good

morgan Jean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The one problem we had was just between the concierge and the bag handlers, we were confused with what to ask each party as they had different jobs than we are used to.
Stayed 10 nights in Oct 2024

10/10 Excellent

Sara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and relaxing. It was very walkable and the sport park is a fun option. Swim up room was wonderful and the beach always had plenty of seating. Bar is open 24 hours. Great place to spend a week. Jovita was an amazing server and the entertainment crew was incredibly talented!
Stayed 7 nights in Oct 2024

8/10 Good

Tristan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall we enjoyed our stay. ☺️
Stayed 4 nights in Oct 2024

10/10 Excellent

Aries

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were nothing like the actual look of the hotel. The room was old and has a strong pit odor that was almost unbearable. The front desk was non-accomodating and so was the steak house receptionist. The restaurants closed way too early and we had limited information on location of each. There were also something like a big rat hat left poo all over and came into our room while we slept. The image was very very disappointing. The reviews are not true about the hotel being new. The only good part was Israel at the front. He was very polite and welcoming our entire stay, also, the buffet crew was polite unlike front desk.
Stayed 5 nights in Oct 2024

8/10 Good

Darla Jean

Liked: Staff & service, property conditions & facilities
The property clean but it held a musty smell in the rooms and the other than that I would recommend this resort
Stayed 7 nights in Oct 2024

2/10 Terrible

Charles, Eugene

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this hotel in the past and always enjoyed it. But unfortunately this will be my last time staying at this resort. The cleanliness of the resort has fallen so low. From growth on the edge of the pools, to all 5 rooms I was in smelling of mold, even after being cleaned. We told it was coming from the AC units. The buffets are super limited and most of the food was cold. Most ppl I met where going to the princess next door to eat bc the food was so bad. They are super under staffed in parts of the resort compared to my pervious visits. A friend of ours was not allowed into a restaurant bc he did dress the gender on his passport. Even after desks and night manager we told that is policy of the hotel There plenty of resort around. There is no reason to stay at one of this quality
Stayed 7 nights in Oct 2024