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The Carmen Hotel - Ocean Front

4.5 star property
Adults-only beachfront hotel
your current months are October, 2024 and November, 2024.
October 2024
November 2024

Photo gallery for The Carmen Hotel - Ocean Front

Balcony view
Outdoor pool, pool umbrellas
Exterior
Front of property - evening/night
Exterior

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Central Square
    5 min walk
  • Mercado Playa del Carmen
    6 min walk
  • Quinta Avenida
    7 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    11 min walk

Room options

View all photos for Owner´s Suite

Owner´s Suite

Owner´s Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 71 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite City View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite City View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Reef Suite Partial Ocean View

Premium bedding, in-room safe, desk, blackout curtains

Reef Suite Partial Ocean View

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Sunrise Suite

Sunrise Suite

Sunrise Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 32 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Ocean Suite

Grand Ocean Suite

Grand Ocean Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Captain's Suite

Captain's Suite

Captain's Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 60 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Coral Suite

Premium bedding, in-room safe, desk, blackout curtains

Coral Suite

Highlights

Balcony
Air conditioning
LED TV
Blackout curtains
Premium bedding
Ceiling fan
Private bathroom
Hairdryer
  • 34 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Playa del Carmen

A luxury stay in Playa del Carmen awaits you at The Carmen Hotel - Ocean Front. Within just a 15-minute stroll, you'll find popular places like Playa del Carmen Main Beach and Quinta Avenida. Highlights at this beachfront hotel include in-room free WiFi, balconies and LED TVs. .Deck 5 is the hotel's own rooftop bar. Spend the day at the beach where you'll find umbrellas, and enjoy the on-site outdoor swimming pool. Other amenities include free Wi-Fi in public areas and a snack bar/deli. .Attractions within a 15-minute walk of this 4.5-property class Playa del Carmen hotel include Playacar Beach and Playa del Carmen Maritime Terminal.

What's nearby

  • Central Square - 5 min walk
  • Quinta Avenida - 7 min walk
  • Playa del Carmen Main Beach - 12 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk
  • Mamitas Beach - 17 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 45 min drive

Restaurants

  • ‪El Fogon - ‬1 min walk
  • ‪El Fogón Fiesta Jarocha - ‬1 min walk
  • ‪Mandala - ‬5 min walk
  • ‪Cafe Andrade - ‬3 min walk
  • ‪Mu. Burgerhouse - ‬4 min walk

About this property

The Carmen Hotel - Ocean Front

Adults-only beachfront hotel
Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. An outdoor pool, a rooftop terrace, and tour/ticket assistance are also featured at the luxury The Carmen Hotel - Ocean Front.

This 4.5-star Playa del Carmen hotel is smoke free.

  • 1 building
  • 37 guestrooms or units
  • 5 levels
  • Built in 2016
  • Deli
  • Terrace on the roof
  • Umbrellas for the beach
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Lift
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue
The Carmen Hotel - Ocean Front offers 37 accommodations with laptop-compatible safes and complimentary bottles of water. Rooms open to balconies. Beds feature premium bedding. 50-inch LED televisions come with digital channels.

Bathrooms include baths or showers, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is provided on a daily basis.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Deck 5

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Beach umbrellas
  • On the beach
  • On the waterfront
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (150 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 5 floors
  • Built in 2016
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch LED TV with digital channels
  • Streaming services

Food and drink

  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 6:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Carmen Hotel - Ocean Front

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard, Diners Club, debit cards and cash. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Guests can access their rooms with a mobile device.

We should mention

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Carmen Hotel Playa del Carmen
Carmen Hotel
Carmen Playa del Carmen

Frequently asked questions

What is the cancellation policy at The Carmen Hotel - Ocean Front?

The Carmen Hotel - Ocean Front offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Carmen Hotel - Ocean Front?

As of 5 Oct 2024, prices found for a 1-night stay for 2 adults at The Carmen Hotel - Ocean Front on 6 Oct 2024 start from AU$198.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to The Carmen Hotel - Ocean Front?

Yep, The Carmen Hotel - Ocean Front is a short 12-minute walk from Playa del Carmen Main Beach.

Does The Carmen Hotel - Ocean Front have a pool?

Yep, and guests love it! The Carmen Hotel - Ocean Front has an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What makes The Carmen Hotel - Ocean Front a romantic place to stay?

Romance packages and a lounge bar, as well as premium bedding and private balconies in the guestrooms, help set the scene for a romantic weekend at The Carmen Hotel - Ocean Front.

Is The Carmen Hotel - Ocean Front family-friendly?

No, The Carmen Hotel - Ocean Front is an adults-only property.

Is there a free airport shuttle available at The Carmen Hotel - Ocean Front?

No, The Carmen Hotel - Ocean Front does not offer an airport shuttle service.

Is there a bar or restaurant at The Carmen Hotel - Ocean Front?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at The Carmen Hotel - Ocean Front?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at The Carmen Hotel - Ocean Front?

No, pets and service animals are not allowed.

The Carmen Hotel - Ocean Front Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 334 out of 638 reviews" "
Rating 8 - Good. 152 out of 638 reviews" "
Rating 6 - Okay. 64 out of 638 reviews" "
Rating 4 - Poor. 40 out of 638 reviews" "
Rating 2 - Terrible. 48 out of 638 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lorenzo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT HOTEL,LOCATION,VERY FRIENDLY STAFF.THANK YOU
GREAT HOTEL,LOCATION.VERY FRIENDLY STAFF.THANKS TO FELIPE(RESTAURANT) VERY PROFESSIONAL,EXCELENT SERVICE. AND LUPITA(RECEPTION) NOS VEMOS PRONTO.
Stayed 3 nights in Jun 2024

10/10 Excellent

luiz

Stayed 7 nights in Jun 2024

10/10 Excellent

LUIS F

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
No parking but otherwise everything great
Stayed 3 nights in Jun 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities
This is a great property for good value! Rooftop bar restaurant with a pool. Beach front restaurant with good food. All the staff is great!
Stayed 5 nights in Jun 2024

10/10 Excellent

Bishal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single thing about this hotel. We had such a wonderful time here. Highly recommended !
Stayed 3 nights in Jun 2024

10/10 Excellent

Doralia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location !!!
Stayed 1 night in Jun 2024

10/10 Excellent

Aurora

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing everything.
Stayed 1 night in May 2024

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great location: a block off Quenta Avenida (lots of bar & restaurants - pretty touristy) & beachfront. Loved the mid-century modern vibe, room was clean & comfortable. Amazing ocean view from private deck. EDM music from both the rooftop bar & the restaurant/bar got old but not a deal breaker. Breakfast was included & delicious. Note: there is no beach for the property: you have to walk down or up the ocean front. A lot of the adjacent beachfront is owned by other hotels or condos but there are some beach clubs where you can rent lounges & get food/drinks. Enjoyed my stay & recommend if you're interested in Playa del Carmen stay outside the all-inclusives.
Stayed 5 nights in Mar 2024

10/10 Excellent

Zachary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great property. Nice rooftop restaurant, bar & pool with incredible views! Beach restaurant is great too. Accommodating friendly staff, excellent location one block from all the action on 5th Avenue. Stay here!
Stayed 5 nights in May 2024

6/10 Okay

CATHERINE, Toronto

Travelled with family, Travelled with group
Disliked: Staff & service
Advertisement for bkfast was all misinformed by their displayed images. There's nothing like that at the restaurant and everything like pizza is tortilla flour very tasteless; with their bkfast you need to order through menu in which it's limited and some of the staffs are rude n friendly less. They wait till its ur check-in time before they ask u to fill forms instead of having it done prior to your time. The scene is beautiful because of the Caribbean sea view... Their water is full of chlorine it's too strong u can smell it which I reacted to. When u take a bath, the water goes to the toilet cause it's separated and we had to always clean. Since this is a tourist destination we expect their staffs to understand English and be able express themselves in English but it's a NO. I have to google translate before they get what I meant... A couple of days before our checkout we saw a roach, video it with still image went to the reception and made a report about it. No one from the management came to say a thing nor any apology note which is horibble n disrespectful like they don't care about u but only the money. This is our experience at Playa del Carmen Oceanfront
Stayed 9 nights in Apr 2024

6/10 Okay

HENRIETTA, Toronto

Disliked: Staff & service
Stayed 6 nights in Apr 2024

4/10 Poor

Haley

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Do NOT stay here unless you like loud music all day and night, rude stuff and really musty smelling rooms! The music is so loud you can’t enjoy your patio or sleep. When we would come back to the room after dinner the hotel staff in the lobby would rudely accuse us of trespassing if we used the lobby bathroom or sat outside to look at the ocean before going upstairs. The moldy/musty air in our room made us both not feel well and the hotel staff refused to cancel our remaining nights or help us in any way. The location is in the heart of the nightlife if that’s what you’re looking for. The pool could best be described as an oversized bathtub- certainly not a pool. We would not recommend anything about this place to anyone. Had they made any attempt to help us in any way, or even just made us feel welcome instead of constantly harassed coming and going, I wouldn’t have posted a bad review but our experience was terrible and the staff was unhelpful and rude.
Stayed 7 nights in Apr 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PDC great location on the beach
Great location and accommodations. Would stay here again
Stayed 3 nights in Apr 2024

6/10 Okay

Tracy

Location was great, on beach close to restaurants and shops. The AC did not work well in our room 20$ US resort fee per night per person was not worth a free breakfast The pool is small and not relaxing, we could not find anywhere to sit. Its was a “dayclub” I would not stay here again. Beachfront in front of hotel is not as nice as a bit farther down. We rented beach chairs at another location. In my opinion this is overpriced. There was paint chipping off the walls. Front staff were not as friendly as you would expect.
Stayed 2 nights in Apr 2024

10/10 Excellent

BLANCA

Stayed 3 nights in Feb 2024

2/10 Terrible

Oron Thomas Bolding

Stayed 5 nights in Mar 2024

10/10 Excellent

Gisselle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent stay at The Carmen Hotel
I stayed 5 nights with my family. I really don’t have any complaints. Beds were confy, hot water was available in the shower, and staff was friendly. You have the 5th ave right behind the hotel which is something that I needed. The only issue was the small refrigerator; it was not cooling.
Stayed 5 nights in Mar 2024

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff, especially Guillermo at the front desk, and Diana at the pool.
Stayed 3 nights in Mar 2024

4/10 Poor

Tetiana

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

Lana

Travelled with partner
Disliked: Amenities
This property is central to the downtown core area, however, it’s not as clean as the photos online. There’s no parking available so it makes it difficult to get to the hotel when the streets are closed and then you have to pay to park nearby for $250 pesos a day. The free breakfast is unclear. We got different information from two different waiters. The first day my breakfast order took 45 mins and was wrong and cold. There’s no happy hour that we saw and definitely no mezcal tasting as advertised. Also, be prepared to pay $19.99 usd per person per night for these “extra” services that are not worth it. I’m not sure we would return. The beach out front is also very tiny and not worth it.
Stayed 2 nights in Feb 2024

8/10 Good

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is gorgeous and the staff very accessible and kind. There is a club on top of the hotel that can be fun, but you can hear the music in the rooms and it’s non stop EDM. If that’s your thing, this place is perfect. It’s right on the ocean and right off the main tourist strip. Close walk to the bus station and taxi area.
Stayed 4 nights in Feb 2024

10/10 Excellent

Bryan Douglas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Carmen was an excellent choice for us. Nice little beach club, lots of great dining options nearby, super friendly and helpful staff. Not a quiet area for those thst want that but we enjoy music snd didnt mind it. Great breakfasts! We would love to come back! Thanks Carmen Hotel!
Stayed 6 nights in Feb 2024

10/10 Excellent

Stephen Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and the service was awesome. Every morning a healthy breakfast ocean view starts the day out right. The room had a amazing view with a pool on top of the roof overlooking ocean. I differently would stay there again. Our stay 7 nights. Thank you 👍 jk and sk
Stayed 7 nights in Feb 2024

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place to stay
We booked the partial view room and it was just as the photos showed on their website! It exceeded all of our expectations! The staff were so sweet, helpful and accommodating. The room was clean and spacious and the view was gorgeous! We would sit out on the balcony every morning and night listening to the waves! Would highly recommend staying here if you get the chance!!!
Morning view from our balcony
Our room
Night view
Stayed 7 nights in Feb 2024

10/10 Excellent

barole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place Haley recommended
Stayed 4 nights in Feb 2024