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Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive

4.5 star property
Luxury hotel on the beach, with 2 outdoor pools
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Aerial view
View from room
Interior entrance
Aerial view

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • All-inclusive
The price is AU$1,023
includes taxes & fees
21 Jan - 22 Jan

Explore the area

Map
Paseo Cocoteros 750 Sur, Flamingos, Nuevo Vallarta, NAY, 63732
  • Flamingos Golf Club
    ‪3 min drive‬
  • Art Walk Bucerias
    ‪5 min drive‬
  • Playa Bucerias
    ‪11 min drive‬
  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.)
    ‪23 min drive‬

Room options

View all photos for One Bedroom Suite

50-inch Smart TV with cable channels, TV

One Bedroom Suite

9.4 out of 10
Exceptional
(9 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 162.0 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Three Bedroom Ocean Front

Three Bedroom Ocean Front | Terrace/patio

Three Bedroom Ocean Front

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Kitchen
Fridge
Dishwasher
Smart TV
  • 311 sq m
  • Ocean view
  • Sleeps 8
  • 2 King Beds and 2 Queen Beds

View all photos for Deluxe Studio

1 bedroom, premium bedding, down duvets, in-room safe

Deluxe Studio

8.2 out of 10
Very good
(19 reviews)

Highlights

Balcony
Separate sitting area
Air conditioning
Heating
Free rollaway/extra beds
Free cots/infant beds
Smart TV
Pillow menu
  • 45 sq m
  • Partial sea view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Two Bedroom Suite

1 bedroom, premium bedding, down duvets, in-room safe

Two Bedroom Suite

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Dining table
  • 206 sq m
  • Partial sea view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Exterior

Velas Vallarta Suites Resort All Inclusive

On private beach
Pool
Breakfast included
All-inclusive
4.6 out of 5, Wonderful, (1007)
The price is AU$816
for 1 room
includes taxes & fees
2 Feb - 3 Feb
Velas Vallarta Suites Resort All Inclusive

About the area

Nuevo Vallarta

A luxury stay in Nuevo Vallarta awaits you at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive. You'll be within a 10-minute walk of Bay of Banderas and 1.8 km (1.1 mi) from Playa Bucerías. Highlights at this all-inclusive hotel include 4 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Tatewari Spa can include massages along with access to the sauna. The restaurant, La Casona, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars and a poolside bar to choose from, you can enjoy a drink at the hotel. Spend the day at the beach where you'll find sunloungers, and enjoy the 2 outdoor tennis courts and 24-hour gym. Business amenities include a meeting room, a conference centre, and a business centre. Additionally, you'll find free Wi-Fi in public areas, a hot tub and a children's swimming pool. There's also the convenience of free valet parking. .Attractions within a 10-minute drive of this 4.5-property class Nuevo Vallarta hotel include Nuevo Vallarta Beach and Nayar Vidanta Golf.

What's nearby

  • Flamingos Golf Club - 3 min drive
  • El Tigre Golf at Paradise Village - 6 min drive
  • Nuevo Vallarta Beach - 7 min drive
  • Nayar Vidanta Golf - 9 min drive
  • Playa Bucerias - 11 min drive

Getting around

  • Puerto Vallarta, Jalisco (PVR-Licenciado Gustavo Diaz Ordaz Intl.) - 23 min drive

Restaurants

  • ‪La Botana - ‬3 min drive
  • ‪Riu Palace Piano Bar - ‬6 min walk
  • ‪Rodizio - ‬3 min drive
  • ‪Gran Dragon - ‬17 min walk
  • ‪Bahía de Banderas Bar - ‬18 min walk

About this property

Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive

Luxury hotel on the beach, with 2 outdoor pools
Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Colonial hotel also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. Valet parking is free. A complete renovation of Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive was completed in November 2021.

Smoking is allowed in designated areas at this 4.5-star Nuevo Vallarta hotel.

  • 250 guestrooms or units
  • 8 levels
  • 3 buildings
  • 4 dining venues
  • 2 bars or lounges
  • Built in 2008
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Corner/local shop
  • Terrace
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool
  • Swim-up bar
Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive offers 250 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and coffee/tea makers. This accommodation offers separate sitting areas. Beds feature down duvets and premium bedding. A pillow menu is available. 50-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and a ceiling fan. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include in-room massages. Renovation of all guestrooms was completed in November 2021.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Tatewari Spa. Services include massages. The spa is equipped with a sauna, a hot tub and a steam room. The spa is open daily.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered valet parking on site

Food and drink

  • 2 bars/lounges
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • El Patron
  • La Casona
  • La Parrilla
  • La Trattoria

Things to do

  • 2 outdoor pools
  • 2 outdoor tennis courts
  • 24-hour gym
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Spa tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Grocery/convenience store
  • In-room babysitting
  • Living room
  • Separate bedroom
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On the beach
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • In-room massages
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Paper towels

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, debit cards and cash.
    For guests' safety, the property includes window guards in all accommodation.

We should mention

  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Family Luxury Residences Villa Estancia Riviera Nayarit
Family Luxury Residences Villa Estancia Riviera Nayarit
Villa La Estancia Beach Resort Spa Riviera Nayarit
Villa La Estancia Beach Resort Spa Riviera Nayarit All Inclusive
Family Luxury Residences by Villa La Estancia Riviera Nayarit

Frequently asked questions

What is the cancellation policy at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

As of 19 Jan 2025, prices found for a 1-night stay for 2 adults at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive on 21 Jan 2025 start from AU$1,023.28, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Yep, Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive has free valet parking.

Are there any beaches close to Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

The closest beach to Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive is Nuevo Vallarta Beach (6.1 km).

Is there a spa on site at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Yep, Tatewari Spa is available for guests. It has a hot tub, a steam room and a sauna. You'll enjoy services like massages.

Does Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive have a pool?

Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive has 2 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive features 2 outdoor pools, a full-service spa and 4 restaurants. All guestrooms come with premium bedding and 24-hour room service.

What makes Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive a romantic place to stay?

1 hot tub and poolside dining, as well as premium bedding and massage services available in the guestrooms, help set the scene for a romantic weekend at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive.

Is Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive family-friendly?

You bet! With amenities such as a children's pool and a corner/local shop, as well as childcare services in the guestrooms, it's no surprise that Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive is a hit with families.

Is there a free airport shuttle available at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

No, Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive does not offer an airport shuttle service.

Is there a bar or restaurant at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Yep, they've got a poolside bar and 4 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

Check-in begins at 3 PM. Check-out time is 11:00 AM.

Are pets allowed at Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive?

No, only service animals are allowed.

Villa La Estancia Beach Resort & Spa Riviera Nayarit - All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 478 reviews" "
Rating 8 - Good. 86 out of 478 reviews" "
Rating 6 - Okay. 35 out of 478 reviews" "
Rating 4 - Poor. 13 out of 478 reviews" "
Rating 2 - Terrible. 13 out of 478 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch vacation! We will be back!
Stayed 5 nights in Oct 2024

2/10 Terrible

James

Stayed 6 nights in Sep 2024

10/10 Excellent

Stefanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estancia was beautiful, staff was excellent and really took care of you.
Stayed 6 nights in Oct 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service
Stayed 3 nights in Oct 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Villa La Estancia Riviera Nayarit. The property was sparkling clean, both inside and out, and provided a quiet, relaxing atmosphere. The food was excellent, and the AI option worked out perfectly. La Estancia features one restaurant and a pool bar, but guests can also enjoy the restaurants at the nearby Villa del Palmar Flamingos. Be sure to read the terms and explanations provided at check-in to avoid extra charges for certain premium dishes and wines. Additionally, the resort charges a $15 daily service fee. While the property is compact, you can walk for miles along the beach. The pool area is great, and during our low-season visit, we had no trouble finding available loungers. The beach is lovely, with no seaweed or rocks, making it perfect for swimming. Water activities are offered at nearby resorts, and massages on the beach are available for $30 per hour (not affiliated with the resort). If you need assistance planning or booking tours and excursions, there's a tour office at VDP Flamingos. The staff is friendly and hardworking, and tips are much appreciated. The bellboys can quickly arrange taxis for you, and taxi prices are mostly fixed (you'll receive the prices at check-in). Currency exchange is also available at VDP. The only downside was the horse-riding tours on the beach, which leave waste behind. I spoke with the manager about this, but it seems there’s little that can be done. Overall, we had a wonderful experience.
Stayed 5 nights in Sep 2024

10/10 Excellent

Martha Edith Quezada

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Juan, Woodridge

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Facilities are nice, personal are exelent; unfortunately the logistic to hadle the all inclusive is terrible. I needed to sign the bill every time I take a dinner or a drink, one time I forgot to sign it and the server when to my room, wake me up just to sign the damm bill, the whole process makes me feel very unconformable every time. Although I gave tips everywhere the hotel try to collect a tip for a dinner I took that was not included. Although the dancers where nice the show was located in very depress room. I only when once. Fortunately I travel with my Roku so I could see movies otherwise I would be very bore. By the way The SPA is very expensive $175 dls for 50 min.
Stayed 5 nights in Sep 2024

6/10 Okay

Mariel Matos

Travelled with family
Liked: Cleanliness, staff & service
I did not appreciate the fact that they didn’t respect my decision of not doing the presentation for the time sharing. They kept insisting and it got pretty annoying. No means no! The food was mediocre, the wi-fi was terrible, and there was nothing special about this hotel. No worth the money, not going back.
Stayed 5 nights in Aug 2024

2/10 Terrible

Kurt

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We had to switch rooms three times before we found a room like any pictures on their website. They put you in private owned rooms that have food in pantry and personal stuff in rooms. The first room had a worn out mattress. They have gone downhill since last time we visited. They told us if you book through a third party it’s like booking an Air BNB. Well….thats not the pics on third party websites? Tread lightly
Stayed 6 nights in May 2024

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This property is meticulously taken care of but lacks service competency. Jaime our concierge was very helpful but outside of him service was lacking. Not sure this property should be listed as VIP access as we didn’t recieve any of the perks. When checking in we were told it was very slow on property(which we prefer). We were never offered an upgrade. When I asked about it they said we don’t do complementary upgrades except for a certain price.. We mentioned being platinum members but it didn't matter. Alot of us book VIP access not because of the perks but because of the quality we normally have. This property is beautiful, food is ok but honestly not worth it. Probably better off next door at Flamingo since they seem to be much more of a "resort". One last thing...Upon check out we were charged gratuities on top of everything(We tipped heavily along the way). This was a little decietful but since our stay was short it wasn't a big deal. This could be an issue for some since it doesn’t mention it anywhere until you check out!
Stayed 2 nights in Aug 2024

8/10 Good

Frank Lucas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
un todo incluido diferente
Es un todo incluido diferente de lo que suelen ser porque la mitad de las habitaciones del hotel pertenecen a dueños. Hay espacios exclusivamente para ellos. La comida de los restaurantes es muy buena pero un inconveniente es que en ningún restaurante hay bufé, lo que es complicado con niños. Sentarse, pedir, esperar bastante tiempo....Además, cada vez que acabas, hay que firmar un recibo y se espera que dejes propina. No suele ser así en los todos incluidos ya que se entiende que todo está pagado inicialmente. Es un todo incluido más bien para adultos. Hay pocas distracciones para niños. Eso sí, super limpio, servicio excelente.
Stayed 5 nights in Jul 2024

10/10 Excellent

Dongjoo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

10/10 Excellent

Laura

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing. Best food we’ve ever had at an all inclusive. Service from Jesus, Daniel, Ernesto at the pool- top notch. VIP Polo was awesome to have. Very calm and quiet resort. Everyone is friendly and helpful. We will be back.
Stayed 5 nights in Aug 2024

10/10 Excellent

mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Carolina Roldan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our time at villa la estancia, de property is beautiful and the service is top top. From the reception staff to the pool services, house keeping, kids club, wait staff every one made our stay magical!
Stayed 7 nights in Aug 2024

10/10 Excellent

Fernando

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facility is well made, all the detailed in the construction was well crafted. The room was incredibly. Facility grounds well maintenance. Beautiful hotel and the personnel excellent.
Stayed 3 nights in Aug 2024

10/10 Excellent

Loi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service for food take little bit too long, not too many restaurants to choose, foods are just ok.
Stayed 5 nights in Aug 2024

10/10 Excellent

CHAU

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good food and cleaning
Stayed 6 nights in Aug 2024

8/10 Good

DANTAM HOANG, westminster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good
Stayed 4 nights in Aug 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 6 nights in Jul 2024

6/10 Okay

Connie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were very nice. There are few dining options and the food was average-not but not bad
Stayed 7 nights in Aug 2024

8/10 Good

efrain

Liked: Cleanliness, staff & service, property conditions & facilities
I like this property,is so quiet and beautiful
Stayed 5 nights in Aug 2024

4/10 Poor

Eric

Liked: Cleanliness
Disliked: Amenities
Stayed 4 nights in Aug 2024

10/10 Excellent

Maricela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I enjoyed Villa La estancia very much. But, unfortunately there was an issue with our booking. Once we arrived to the hotel we where told that we had no reservation. The only reservation they had for us on file was back in May for one night when I initially booked the trip. Just for one night! This made absolutely no sense since we had no problem with our flights as it was all booked as a package. Dealing with this issue in a very hot, humid and beyond stressful environment with two very tired kids and told that they might not have rooms available was more than a nightmare. As a VERY loyal costumer Expedia, I feel let down. That was very upsetting. Other than that inconvenience our stay at Villa La Estancia turned out to be amazing.
Stayed 7 nights in Jul 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024