6/10 Okay
Verified traveller
22 Sept 2024
Liked: Cleanliness, property conditions & facilities
Great location for the river and walking around Richmond but definitely not well placed for those coming with cars. On the booking confirmation is said parking couldn’t be booked but when we arrived we noticed it could and therefore all 10-15 spaces had gone. We had to park 15 minutes away next to the train station because there was nowhere else to go.
We asked to book a space after the florist had left for a wedding but this was given away and another one not booked instead unfortunately. The only bonus was that they gave us free parking on the day we were leaving I think to make up for it.
£50 extra for a pet is extortionate, especially when they don’t give you anything for it. No bowls, blankets, treats etc. we’ve been to many other dog friendly hotels where the charge is £20 and you get all of the above.
We were in a cozy room and it was as described, very small. Nice views but the sink for the bathroom was a small cloakroom size one so definitely not able to fit anything on. No information in the room about prices / room service etc. and only two lamps so was very dark. Fine for a night but no longer.
The shower area needed a good clean as it had limescale all on the edges.
Booked last minute and while the location is lovely, we wouldn’t return.
Verified traveller
Stayed 1 night in Sep 2024
