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DoubleTree by Hilton at the Entrance to Universal Orlando

4.0 star property
Suburban hotel with 2 restaurants and bars/lounges

Photo gallery for DoubleTree by Hilton at the Entrance to Universal Orlando

Outdoor pool
Suite, 2 Bedrooms
Courtyard
Courtyard
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
The current price is AU$212
includes taxes & fees
23 Mar - 24 Mar

Explore the area

Map
5780 Major Blvd, Orlando, FL, 32819
  • Orlando International Premium Outlets
    ‪12 min walk‬
  • Universal Studios Florida
    ‪3 min drive‬
  • The Wizarding World of Harry Potter™
    ‪3 min drive‬
  • Orlando, FL (MCO-Orlando Intl.)
    ‪20 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Fitness)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds (Fitness)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 5
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Fitness)

Room, 1 King Bed (Fitness)

Room, 1 King Bed (Fitness)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Universal View)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed (Universal View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Park view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Bedrooms

In-room safe, desk, laptop workspace, iron/ironing board

Suite, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
2 bedrooms
Shower/bath combination
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

View all photos for Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible, Non Smoking (Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Non Smoking, Corner

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 King Bed, Non Smoking, Corner

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Free toiletries, hair dryer, towels, soap

Room, 2 Queen Beds, Accessible, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Non Smoking (Universal View)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Universal View)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Park view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room (Parlor)

Room (Parlor) | Living area

Room (Parlor)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
  • Sleeps 1
  • 1 Double Sofa Bed

View all photos for Room, 1 Queen Bed

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Shower/bath combination
Private bathroom
Hairdryer
Coffee/tea maker
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

In-room safe, desk, laptop workspace, iron/ironing board

Room, 1 Queen Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Private bathroom
Hairdryer
Coffee/tea maker
Cable/satellite channels
  • Sleeps 2
  • 1 Queen Bed

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About the area

Orlando

A family-friendly stay in Orlando awaits you at DoubleTree by Hilton at the Entrance to Universal Orlando. Within a 20-minute stroll, you'll find Orlando International Premium Outlets and Universal’s Islands of Adventure. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an outdoor swimming pool. .The restaurant, American Grill, is open for breakfast and lunch. At the hotel's own poolside bar, you can stop for a drink. Enjoy the 24-hour gym, Hot tub and kids' swimming pool. Business travelers can take advantage of 33 meeting rooms and a business centre. Additionally, you'll find free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 6 AM and 10 AM. There's also valet parking, along with the convenience of car rentals on site. .Places within a 30-minute walk of this 4-property class Florida Center hotel include Universal CityWalk and Universal Studios Florida.

What's nearby

  • Orlando International Premium Outlets - 12 min walk - 1.1 km
  • Universal’s Islands of Adventure - 18 min walk - 1.6 km
  • Universal CityWalk - 19 min walk - 1.6 km
  • Universal Studios Florida - 3 min drive - 1.4 km
  • The Wizarding World of Harry Potter™ - 3 min drive - 2.4 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 20 min drive
  • Orlando International Airport (MCO) - 20 min drive

Restaurants

  • ‪McDonald's - ‬10 min walk
  • ‪Miller's Ale House - Orlando Kirkman - ‬5 min walk
  • ‪Starbucks - ‬1 min walk
  • ‪Five Guys - ‬20 min walk
  • ‪TGI Friday's - ‬4 min walk

About this property

DoubleTree by Hilton at the Entrance to Universal Orlando

Suburban hotel with 2 restaurants and bars/lounges
DoubleTree by Hilton at the Entrance to Universal Orlando offers its guests a kids' pool, an outdoor pool, Access to hot tub, and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet.

Business amenities include a business centre and 33 meeting rooms. A terrace, a vending machine, and an arcade/games room are also featured at the family-friendly DoubleTree by Hilton at the Entrance to Universal Orlando. Parking is available for a fee.

This 4-star Orlando hotel is smoke free.

  • 742 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • Built in 1974
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Games room or arcade
  • Terrace
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
DoubleTree by Hilton at the Entrance to Universal Orlando offers 742 accommodations with MP3 docking stations and laptop-compatible safes. 50-inch flat-screen televisions come with premium cable channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Housekeeping is provided on request.

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Parking on site (USD 33 per night; includes in/out privileges)
  • Secured valet parking on site (USD 41 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily full breakfast available 6 AM to 10 AM for a fee: USD 16.99 to 29.99 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • American Grill
  • Gelato Ice Cream Shop
  • Pizza, Burgers, and More
  • Starbucks
  • Sunshine Cafe

Things to do

  • 24-hour gym
  • Arcade/game room
  • Children's pool
  • Hot tub
  • Outdoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's pool
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 33 meeting rooms
  • Business centre

Outdoors

  • Firepit
  • In a state park
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 50-inch flat-screen TV with premium cable channels
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 1 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 75.00 per pet, per night
  • Only dogs and cats are allowed
  • Weight limit: 60 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 16.99 to 29.99 per person
  • Self-parking fee: USD 33.00 per night (in/out privileges)
  • Valet parking fee: USD 41.00 per night (in/out privileges)
  • Pet fee: USD 75.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7 AM to 11 PM
  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

DoubleTree Hilton Entrance
DoubleTree Hilton Entrance Hotel
DoubleTree Hilton Entrance Hotel Orlando Universal
DoubleTree Hilton Entrance Universal Orlando
DoubleTree Hilton Orlando Universal
DoubleTree Orlando Universal
DoubleTree Orlando Universal Entrance
Hilton DoubleTree Orlando Universal
Hilton Entrance
Doubletree Orlando
Doubletree Universal
Orlando Doubletree
DoubleTree Hilton Entrance Universal Orlando Hotel
DoubleTree Hilton Entrance Universal Hotel
DoubleTree Hilton Entrance Universal
DoubleTree by Hilton at the Entrance to Universal Orlando Hotel

Frequently asked questions

What is the cancellation policy at DoubleTree by Hilton at the Entrance to Universal Orlando?

DoubleTree by Hilton at the Entrance to Universal Orlando offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at DoubleTree by Hilton at the Entrance to Universal Orlando?

As of 15 Mar 2025, prices found for a 1-night stay for 2 adults at DoubleTree by Hilton at the Entrance to Universal Orlando on 23 Mar 2025 start from AU$211.72, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at DoubleTree by Hilton at the Entrance to Universal Orlando?

Yep, DoubleTree by Hilton at the Entrance to Universal Orlando has a self car park with in/out privileges for USD 33.00 per night.

Does DoubleTree by Hilton at the Entrance to Universal Orlando have a pool?

Yep, and guests love it! DoubleTree by Hilton at the Entrance to Universal Orlando has an outdoor pool and a kids' pool. Grab your bathers and lounge poolside while enjoying with a coldie from the bar. The pool is open 7 AM to 11 PM.

What luxury perks are available at DoubleTree by Hilton at the Entrance to Universal Orlando?

DoubleTree by Hilton at the Entrance to Universal Orlando features an outdoor pool, 1 hot tub and 2 restaurants.

Is DoubleTree by Hilton at the Entrance to Universal Orlando family-friendly?

You bet! With amenities such as a children's pool, an arcade and laundry facilities, it's no surprise that DoubleTree by Hilton at the Entrance to Universal Orlando is a hit with families.

Does DoubleTree by Hilton at the Entrance to Universal Orlando serve breakfast?

Yep, full breakfast is offered daily between 6 AM and 10 AM.

Is there a free airport shuttle available at DoubleTree by Hilton at the Entrance to Universal Orlando?

No, DoubleTree by Hilton at the Entrance to Universal Orlando does not offer an airport shuttle service.

Is there a bar or restaurant at DoubleTree by Hilton at the Entrance to Universal Orlando?

Yep, they've got a poolside bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at DoubleTree by Hilton at the Entrance to Universal Orlando?

Check-in begins at 4 PM. Check-out time is 11 AM.

DoubleTree by Hilton at the Entrance to Universal Orlando Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 3508 out of 6359 reviews
Rating 8 - Good. 1370 out of 6359 reviews
Rating 6 - Okay. 732 out of 6359 reviews
Rating 4 - Poor. 370 out of 6359 reviews
Rating 2 - Terrible. 379 out of 6359 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allow your guest to check in early!!
Stayed 3 nights in Dec 2024

8/10 Good

Ritu, Jacksonville

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Darsh

Stayed 6 nights in Nov 2024

6/10 Okay

Katrina

Stayed 4 nights in Nov 2024

2/10 Terrible

Alicia, Toronto

Disliked: Staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Angel

Stayed 2 nights in Nov 2024

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Patricia, Farmingdale

Stayed 3 nights in Dec 2024

8/10 Good

Johnna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Carla

Stayed 1 night in Nov 2024

10/10 Excellent

Jean Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms could use an upgrade
Stayed 1 night in Oct 2024

10/10 Excellent

Sabrina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service, clean, close to universal studios , can see park from hotel
Stayed 1 night in Aug 2024

8/10 Good

Phil

Stayed 1 night in Nov 2024

10/10 Excellent

Aldo

Stayed 5 nights in Nov 2024

2/10 Terrible

Ana

Stayed 1 night in Dec 2024

10/10 Excellent

Lorie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Perfect stay
Stayed 1 night in Dec 2024

6/10 Okay

Lilibeth

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was no conditioner in our room. There was 2 shampoo and shower gel. One small bar soap for washing hands. Went to front desk to ask for conditioner and bar soap and we waited no one came to our room so called the front desk again and they did send a conditioner and shower gel liquid instead of bar soap so we have to use the shower gel to wash our hands. We were too tired to call and ask for a small bar soap. It would be nice to have microwave but it’s ok we are gone most of the time anyways. The cookies are very nice.
Stayed 2 nights in Dec 2024

10/10 Excellent

April

Stayed 3 nights in Nov 2024

8/10 Good

Mary

Liked: Amenities
Rooms and resort shared bathrooms need to be updated
Stayed 2 nights in Dec 2024

10/10 Excellent

Gisele

Stayed 2 nights in Dec 2024

8/10 Good

Leila

Liked: Cleanliness, staff & service, property conditions & facilities
Starbucks on-site.
Stayed 4 nights in Nov 2024

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was great. The front desk clerk found out it was our anniversary and provided us with coupons to morning breakfast, which was great! I will definitely stay there again
Stayed 2 nights in Dec 2024

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean and the perfect location!
Stayed 5 nights in Dec 2024

4/10 Poor

Amanda, Delray Beach

Business traveller
Disliked: Staff & service
Being Hilton Honors means nothing here. Checked in -rude representative told me since I booked through a third party site I didn’t get points or credit for my stay-wouldn’t give me water or the usual double tree cookies at checkin. Dinner at the restaurant there was awful-service was mediocre and the food was terrible - I ordered a filet (not an inexpensive item on the menu) and it was one of the worst steaks I’ve been served. Note to management: your employees are a reflection of you and your establishment- based on my experience you should be fired and your establishment should be shut down!
Stayed 1 night in Dec 2024

10/10 Excellent

Selvia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024