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Hotel Alba, Tapestry Collection by Hilton

4.0 star property
Hotel with 2 restaurants, a quick walk to Westshore Plaza Mall
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Alba, Tapestry Collection by Hilton

Outdoor pool, open 9:00 AM to 10:00 PM, free pool cabanas, pool loungers
Outdoor pool, open 9:00 AM to 10:00 PM, free pool cabanas, pool loungers
Exterior
2 restaurants, breakfast, lunch served; Latin American cuisine
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Bar
  • Parking available
The price is AU$438
includes taxes & fees
2 Feb - 3 Feb

Explore the area

Map
5303 W Kennedy Blvd, Tampa, FL, 33609
  • Westshore Plaza Mall
    ‪8 min walk‬
  • Cypress Point Park
    ‪4 min drive‬
  • International Plaza and Bay Street
    ‪4 min drive‬
  • Tampa, FL (TPA-Tampa Intl.)
    ‪5 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 2 Double Beds (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Accessible (Roll-In Shower, Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible (Roll-In Shower, Bonita Vista)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds (Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds (Bonita Vista)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed (Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Accessible (Hearing, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 2 Double Beds, Accessible (Hearing, Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed (Vita A La Piscina)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Vita A La Piscina)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Mini-fridge
Flat-screen TV
Hypo-allergenic bedding
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Bonita Vista)

Flat-screen TV

Room, 1 King Bed, Accessible (Roll-In Shower, Bonita Vista)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Bonita Vista)

Flat-screen TV

Room, 1 King Bed (Bonita Vista)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Roll-In Shower, Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Bonita Vista)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 King Bed (Bonita Vista)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 Queen Bed (Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 Queen Bed (Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed, Accessible (Hearing, Moderno Del Sur)

Premium bedding, pillow-top beds, in-room safe, desk

Room, 1 King Bed, Accessible (Hearing, Moderno Del Sur)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Hypo-allergenic bedding
Pillow-top bed
Blackout curtains
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Westshore Grand, A Tribute Portfolio Hotel, Tampa

Free airport shuttle
Parking included
Restaurant
Air conditioning
4.3 out of 5, Excellent, (1350)
The price is AU$557
for 1 room
includes taxes & fees
13 Feb - 14 Feb
The Westshore Grand, A Tribute Portfolio Hotel, Tampa

About the area

Tampa

At Hotel Alba, Tapestry Collection by Hilton you'll be 0.6 km (0.4 mi) from Westshore Plaza Mall and 3.1 km (1.9 mi) from Cypress Point Park. Highlights at this hotel include 2 restaurants, an outdoor swimming pool and a 24-hour gym. .The restaurant, The Spaniard, is open for breakfast. Lobby Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the gym, free pool cabanas and pool loungers. 9000 square feet (836 square metres) of event facilities include 5 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 6:00 AM and 11:00 AM and on weekends between 6:00 AM and noon. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .With a stay at this Westshore hotel, you'll be 3.1 km (2 mi) from International Plaza and Bay Street and 4 km (2.5 mi) from The Upper Tampa Bay Trail.

What's nearby

  • Westshore Plaza Mall - 8 min walk
  • International Plaza and Bay Street - 4 min drive
  • Raymond James Stadium - 6 min drive
  • George M. Steinbrenner Field - 7 min drive
  • Tampa Riverwalk - 7 min drive

Getting around

  • Tampa Union Station - 19 min drive
  • Tampa, FL (TPA-Tampa Intl.) - 5 min drive

Restaurants

  • ‪Maggiano's - ‬10 min walk
  • ‪Fresh Kitchen - ‬14 min walk
  • ‪Chipotle Mexican Grill - ‬14 min walk
  • ‪Starbucks - ‬14 min walk
  • ‪P.F. Chang's China Bistro - ‬12 min walk

About this property

Hotel Alba, Tapestry Collection by Hilton

Hotel with 2 restaurants, a quick walk to Westshore Plaza Mall
Hotel Alba, Tapestry Collection by Hilton offers its guests an outdoor pool and a 24-hour fitness centre. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 5 meeting rooms. Event space at this hotel measures 9000 square feet (836 square metres) and includes conference space. A library, a terrace, and a vending machine are also featured at the business-friendly Hotel Alba, Tapestry Collection by Hilton. For a fee, parking is available.

Smoking is allowed in designated areas at this Tampa hotel.

  • 222 guestrooms or units
  • 2 dining venues
  • 9000 sq ft of conference space
  • 836 sq. m of conference space
  • Deli
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Library
  • Corner/local shop
  • Terrace
  • Gift shop
  • Television in lobby
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Bar by the pool
Hotel Alba, Tapestry Collection by Hilton offers 222 accommodations with a safe and coffee/tea makers. Pillowtop beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower, designer toiletries, complimentary toiletries and hairdryers.

This Tampa hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English, German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (USD 18 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Cooked-to-order breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 6:00 AM to noon on weekends; USD 1.50 to 16 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Buffalo Bayou Coffee
  • Lobby Lounge
  • Poolside Bar
  • The Spaniard

Things to do

  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Library
  • Outdoor pool
  • TV in common areas

Family friendly

  • Arcade/game room
  • Free cot
  • Grocery/convenience store
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 9,000 square feet of conference space

Outdoors

  • Firepit
  • Free pool cabanas
  • Outdoor furniture
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (89 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 100.00 per pet, per stay
  • Pets cannot be left unattended
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 15.00 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 1.50 to 16 per person
  • Self-parking fee: USD 18 per day (in/out privileges)
  • Pet fee: USD 100.00 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 15.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 9:00 AM to 10:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Tampa Westshore
Crowne Plaza Tampa Westshore
Tampa Westshore Crowne Plaza
Crowne Plaza Tampa Westshore Hotel Tampa
Crowne Plaza Tampa Westshore Hotel
Crowne Plaza Westshore Hotel
Hotel Alba, Tapestry Collection by Hilton Hotel
Hotel Alba, Tapestry Collection by Hilton Tampa
Hotel Alba, Tapestry Collection by Hilton Hotel Tampa

Frequently asked questions

What is the cancellation policy at Hotel Alba, Tapestry Collection by Hilton?

Hotel Alba, Tapestry Collection by Hilton offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel Alba, Tapestry Collection by Hilton?

As of 30 Jan 2025, prices found for a 1-night stay for 2 adults at Hotel Alba, Tapestry Collection by Hilton on 2 Feb 2025 start from AU$438.03, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel Alba, Tapestry Collection by Hilton?

Yep, Hotel Alba, Tapestry Collection by Hilton has a self car park with in/out privileges for USD 18 per day.

Are there any beaches close to Hotel Alba, Tapestry Collection by Hilton?

The closest beach to Hotel Alba, Tapestry Collection by Hilton is Ben T. Davis Beach (5.4 km).

Does Hotel Alba, Tapestry Collection by Hilton have a pool?

Yep, and guests love it! Hotel Alba, Tapestry Collection by Hilton has a pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 9:00 AM to 10:00 PM.

What luxury perks are available at Hotel Alba, Tapestry Collection by Hilton?

Hotel Alba, Tapestry Collection by Hilton features an outdoor pool, free pool cabanas and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hotel Alba, Tapestry Collection by Hilton a romantic place to stay?

Poolside dining and romance packages, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hotel Alba, Tapestry Collection by Hilton.

Is Hotel Alba, Tapestry Collection by Hilton family-friendly?

You bet! With amenities such as an arcade and a corner/local shop, as well as free infant beds in the guestrooms, it's no surprise that Hotel Alba, Tapestry Collection by Hilton is a hit with families.

Does Hotel Alba, Tapestry Collection by Hilton serve breakfast?

Yeah, cooked-to-order brekkie is offered weekdays between 6:00 AM and 11:00 AM and on weekends from 6:00 AM to noon.

Is there a free airport shuttle available at Hotel Alba, Tapestry Collection by Hilton?

No, Hotel Alba, Tapestry Collection by Hilton does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Alba, Tapestry Collection by Hilton?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Alba, Tapestry Collection by Hilton?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Are pets allowed at Hotel Alba, Tapestry Collection by Hilton?

Furry friends are welcome at Hotel Alba, Tapestry Collection by Hilton, with food and water bowls on offer.

Hotel Alba, Tapestry Collection by Hilton Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1183 out of 1819 reviews" "
Rating 8 - Good. 358 out of 1819 reviews" "
Rating 6 - Okay. 153 out of 1819 reviews" "
Rating 4 - Poor. 47 out of 1819 reviews" "
Rating 2 - Terrible. 78 out of 1819 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ivana

Liked: Cleanliness
Run down
Stayed 4 nights in Jul 2024

4/10 Poor

Luis

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

2/10 Terrible

Sidney

Disliked: Staff & service
Stayed 2 nights in Oct 2024

8/10 Good

Jesús

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Oct 2024

8/10 Good

Deborah

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2024

2/10 Terrible

Andrew V

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived to check in at 1am and they had canceled our reservation after I specifically called them earlier that week to make sure they were open due to the storm. Arrived and no employees were there finally someone came down an hour later after I called their main line and they finally was able to locate someone. They lied and told me that Expedia was the ones who canceled it. Called Expedia and they got in touch with the hotel and found out that the hotel canceled and told Expedia that they sent out emails, which they didn’t (lie #2). There were others trying to check in also who had no clue. My young son and I had to sleep in our rental car that night because I couldn’t find a room anywhere else that was in my price range or even available. Totally unacceptable. Will never in my life book another reservation at any Hilton brand property again nor will I ever in my life book another vacation through Expedia again.
Stayed 4 nights in Oct 2024

2/10 Terrible

Jonathan

Travelled with family
Disliked: Amenities, property conditions & facilities
Hotel had no power and overbooked. Waited 3 hours just to move to another hotel. Was never notified at all
Stayed 3 nights in Oct 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a dump. Better off at a Motel 6 than this place. Old building that isn't a 4-star hotel anymore. Management and staff are unfriendly. Reserved a room weeks before my trip only to find they didn't hold my reservation. When asked why nobody had an answer. Management gives generic vague responses to complaints and for me at least didn't follow through on basic communication or standards of a stay.
Stayed 3 nights in Oct 2024

10/10 Excellent

Alex

Stayed 3 nights in Oct 2024

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time I’ll definitely be coming back !!! Everything was so close an eveyone was so friendly an nice
Stayed 6 nights in Sep 2024

8/10 Good

erin amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I think they did great, considering they were dealing with the aftermath of 2 hurricanes! I was very pleased with my room, it was beautiful. The only thing that worried me was security. Anyone could have gotten onto my floor at any time and I was right by the outdoor stairs. Otherwise, I’d definitely come back again!
Stayed 3 nights in Oct 2024

10/10 Excellent

Leidy, Miamif

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for Tampa stay with kids
Stayed 2 nights in Aug 2024

6/10 Okay

Juan Pablo

Stayed 1 night in Oct 2024

8/10 Good

Ivory

Travelled with family and small children, Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Oct 2024

2/10 Terrible

Desiree

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Total disaster
We had a scheduled arrival on 10/19/24 at Hotel Alba Tapesty by Hilton in Tampa. Our reservation was unexpectedly canceled without prior notice. We had planned our trip months in advance to attend a football game. Upon arrival, we were informed by the hotel staff that they were unable to check us in. Notably, they had not contacted us prior to the trip and only informed us of the cancellation upon our request for the airport shuttle. This resulted in a five-hour delay at the Airport. Upon reaching out to Hilton, we discovered that they were unable to accommodate our request for alternative accommodations, except for one of their hotels that was significantly more expensive. Both Hilton and Hotels.com insisted that we were responsible for the difference in cost. The Hilton blamed Hotels.com, while Hotels.com blamed Hilton, neither party attempting to find a mutually agreeable solution. Given that most hotels were already fully booked, the hotel advised us that we were welcome to stay in the lobby but offered no further assistance. Consequently, we opted to stay at the Marriott hotel, which was approximately half an hour away and charged us nearly $400 more for the room alone. Instead of being conveniently located three minutes from the stadium, we were forced to take an Uber ride that cost $90 and spent a total of 1.5 hours traveling to the game. In total, we incurred over an additional $200 in transportation expenses, including the additional cost of the Marriott hotel room.
Stayed 3 nights in Oct 2024

2/10 Terrible

cherilyn

Stayed 3 nights in Oct 2024

10/10 Excellent

Miranda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and the staff were great. Even though a lot of things were down because of the hurricane, the staff did their best to accommodate our needs. The complimentary transportation was a bonus.
Stayed 2 nights in Oct 2024

2/10 Terrible

William

Stayed 3 nights in Sep 2024

2/10 Terrible

Luc

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was flooded and no one told us until we were at the front desk, the elevator did not work and the power went out for about 6hrs. The front staff was very unfriendly.
Stayed 2 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 5 nights in Sep 2024

10/10 Excellent

Bonnie

Stayed 2 nights in Sep 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and accommodating! Would highly recommend!
Stayed 2 nights in Sep 2024

10/10 Excellent

Gerry

Stayed 3 nights in Sep 2024

10/10 Excellent

Lamont

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and clean.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeff

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2024