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Secrets Akumal Riviera Maya - Adults Only - All Inclusive

5.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Premium bedding, free minibar, in-room safe, desk
Poolside bar
On the beach, white sand, beach cabanas, sun-loungers
Presidential Suite | View from room
Front of property - evening/night

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
The current price is AU$1,030
includes taxes & fees
10 Mar - 11 Mar

Explore the area

Map
Carretera Federal 307, km 254 600, Pueblo de Akumal, Akumal, QROO, 77760
  • Hekab Be Biblioteca
    ‪12 min walk‬
  • Akumal Ecological Center
    ‪14 min walk‬
  • Akumal Beach
    ‪15 min walk‬
  • Tulum Intl. Airport (TQO)
    ‪68 min drive‬

Room options

View all photos for Junior Suite Double Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Partial Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Partial ocean view
  • Sleeps 3
  • 2 Double Beds

View all photos for Romance Master Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Swim Out King

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 119 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Partial Ocean View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Partial Ocean View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Junior Suite Swim Out King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Private pool
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Double Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite Double Tropical View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Romance Master Suite Ocean Front

Premium bedding, free minibar, in-room safe, desk

Romance Master Suite Ocean Front

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 119.0 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite | View from room

Presidential Suite

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 331 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Romance Master Suite Ocean View

Romance Master Suite Ocean View

Romance Master Suite Ocean View

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
  • 119 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King Tropical View

Premium bedding, free minibar, in-room safe, desk

Junior Suite King Tropical View

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean Front King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 51 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Premium bedding, free minibar, in-room safe, desk

Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King

Preferred Club Junior Suite Swim Out King

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double

Preferred Club Junior Suite Ocean View Double

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal Of The Day

Premium bedding, free minibar, in-room safe, desk

Deal Of The Day

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • 50 sq m
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double

Preferred Club Junior Suite Tropical View Double

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Preferred Club Junior Suite Ocean View King

Premium bedding, free minibar, in-room safe, desk

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

Preferred Club Junior Suite Tropical View King

Highlights

Furnished balcony or patio
Private plunge pool
Private indoor hot tub
Air conditioning
Club Lounge
Free rollaway/extra beds
Free minibar items
Flat-screen TV
  • 53 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite King

Premium bedding, free minibar, in-room safe, desk

Junior Suite King

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Blackout curtains
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

Deal Of The Day

Highlights

Furnished balcony or patio
Private indoor hot tub
Air conditioning
Free rollaway/extra beds
Free minibar items
Flat-screen TV
Pillow menu
Ceiling fan
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

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About the area

Akumal

A luxury stay in Akumal awaits you at Secrets Akumal Riviera Maya - Adults Only - All Inclusive. You'll be 10.6 km (6.6 mi) from Xel-Há Park and 13.4 km (8.4 mi) from Dos Ojos Cenote. Highlights at this all-inclusive property include 7 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at Secrets Spa can include deep-tissue massages, aromatherapy and hydrotherapy along with access to the sauna and hot tub. The seafood restaurant, Oceana, serves seafood and is open for dinner. With 2 poolside bars and 7 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find cabanas, and enjoy the 3 hot tubs and 2 outdoor tennis courts. 15000 square feet (1394 square metres) of event facilities include meeting rooms and a conference centre, and other business amenities include a business centre. Plus you'll find a winery, a nightclub and free Wi-Fi in public areas. There's also free valet parking, along with the convenience of an airport shuttle. .Places within a 30-minute drive of this 5-property class Akumal property include Tulum Mayan Ruins and Xcaret Eco Theme Park.

What's nearby

  • Akumal Ecological Center - 14 min walk
  • Akumal Beach - 15 min walk
  • Riviera Maya Golf Club - 3 min drive
  • Yal-ku Lagoon - 6 min drive
  • Half Moon Bay - 11 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 68 min drive

Restaurants

  • ‪Mediterraneo - ‬15 min walk
  • ‪Akumal Sushi Beach Bar - ‬5 min walk
  • ‪Market Café - ‬14 min walk
  • ‪Preferred Club - ‬1 min walk
  • ‪Akumal Beach Resort 'The Lobby Bar' - ‬5 min walk

About this property

Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Adults-only beachfront property with 3 outdoor pools
Secrets Akumal Riviera Maya - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sit back and relax on the beach with cabanas (surcharge), umbrellas, and sunloungers. At Secrets Akumal Riviera Maya - Adults Only - All Inclusive, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

A free manager's reception is offered daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 7 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers an attached winery, outdoor tennis courts and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 5-star Akumal property.

  • 434 guestrooms or units
  • 5 levels
  • 11 buildings
  • 7 dining venues
  • 2 bars by the pool
  • 7 bars or lounges
  • Conference rooms
  • 15000 sq ft of conference space
  • 1394 sq. m of conference space
  • Built in 2015
  • Winery on site
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference centre
  • Business facilities
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar on the beach
  • Swim-up bar
Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies or patios. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay-per-view films. Espresso makers and free minibar items are provided. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Secrets Spa has 12 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology. The spa is open daily.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 7 bars/lounges
  • 7 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • El Patio
  • Himitsu
  • Market Cafe
  • Oceana
  • Portofino

Things to do

  • 18-hole adjacent golf course
  • 2 outdoor tennis courts
  • 3 outdoor pools
  • 3 spa tubs
  • Archery
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Gym
  • Nightclub
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (15,000 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the bay
  • On the beach
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • 12 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with premium cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector and a security system
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express and debit cards. Cash is not accepted. This property uses a grey water recycling system.
    For guests' safety, the property includes a fire extinguisher, a smoke detector and a security system in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Secrets Akumal Riviera Maya All Inclusive Adults
Secrets Riviera Maya All Inclusive
Secrets Riviera Maya All Inclusive Adults
Secrets Akumal Riviera Maya Adults
Secrets Riviera Maya Adults
Secrets Akumal Riviera Maya All Inclusive
Secrets Akumal Riviera Maya All Inclusive Adults Only
Secrets Riviera Maya All Inclusive Adults All-inclusive property
Secrets Riviera Maya Inclusiv

Frequently asked questions

What is the cancellation policy at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

As of 4 Mar 2025, prices found for a 1-night stay for 2 adults at Secrets Akumal Riviera Maya - Adults Only - All Inclusive on 10 Mar 2025 start from AU$1,030.02, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yep, Secrets Akumal Riviera Maya - Adults Only - All Inclusive has a free self car park and free valet parking.

Are there any beaches close to Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yep, Secrets Akumal Riviera Maya - Adults Only - All Inclusive is a short 15-minute walk from Akumal Beach. Fun beach activities include volleyball, snorkelling and scuba diving. You can also find boat tours.

Is there a spa on site at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yep, Secrets Spa is available for guests. It has 3 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as hot stone massages.

Does Secrets Akumal Riviera Maya - Adults Only - All Inclusive have a pool?

Yep, and guests love it! Secrets Akumal Riviera Maya - Adults Only - All Inclusive has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella.

What luxury perks are available at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Secrets Akumal Riviera Maya - Adults Only - All Inclusive features 2 poolside bars, 3 outdoor pools and 3 hot tubs. All guestrooms come with Hot tubs, Private jetted baths and premium bedding.

What makes Secrets Akumal Riviera Maya - Adults Only - All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Hot tubs and Jetted bath in the guestrooms, help set the scene for a romantic weekend at Secrets Akumal Riviera Maya - Adults Only - All Inclusive.

Is Secrets Akumal Riviera Maya - Adults Only - All Inclusive family-friendly?

No, Secrets Akumal Riviera Maya - Adults Only - All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Yep, all rooms come with private hot tubs.

Is there a free airport shuttle available at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Relax with a coldie at the 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

No, pets and service animals are not allowed.

Is there a golf course on site at Secrets Akumal Riviera Maya - Adults Only - All Inclusive?

There is a golf course next to Secrets Akumal Riviera Maya - Adults Only - All Inclusive.

Secrets Akumal Riviera Maya - Adults Only - All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 786 out of 1005 reviews
Rating 8 - Good. 133 out of 1005 reviews
Rating 6 - Okay. 49 out of 1005 reviews
Rating 4 - Poor. 20 out of 1005 reviews
Rating 2 - Terrible. 17 out of 1005 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Alex M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was the most amazing hotel, i have ever been to, my wife and I came here for our anniversary. outstanding service, amazing staff. Gorgeous views. I stayed at one of the preferred rooms. And it was amazing. The service,the food, the cleanliness. A special thanks to The concierge Diana she was just wonderful as she did everything to make sure we have a the best experience.. as we did.will definitely be back. WILL GIVE THIS PLACE 5 DIMONDS ...
Stayed 3 nights in Nov 2024

10/10 Excellent

Frank

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was in all points a wonderful stay
Stayed 9 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very friendly
Stayed 4 nights in Nov 2024

10/10 Excellent

carolyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Snorkeling every day with the turtles and other marine animals was amazing!!! Fun activities daily, evening shows were fun, food choices each day were excellent. Rooms were beyond expectations, staff was very friendly throughout the resort. Transportation was exceptional as well. Looking forward to our next vacation here.
Stayed 5 nights in Nov 2024

2/10 Terrible

John

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 4 nights in Nov 2024

10/10 Excellent

Kerri Ann

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 5 nights in Sep 2024

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
PROS: Property is beautiful, nice location, clean beach, dining options are great (wish the buffet option was available in the evening) and the staff is amazing. CONS: Room furniture, bedding, pillows and resort furniture had staining. Dead bugs in towels. “Plunge Pool” in the room had signs of deterioration, water valve wouldn’t shut water completely, mildewing. The “preferred club” option is Not worth it, gives access to the “preferred “ beach section and lounge, which we did not use, the $200 credits are very restricted and can only be used for spa service ($40 max), wine ($10) or applied to a private romantic dinner (approx dinner cost $395 and only $40 coupon can be used). We were supposed to receive a bottle of preferred alcohol to our room upon arrival, the bottle Never arrived. There were some room issues, missing remote, missing robes, some spotty cleaning , but overall ok. With the “preferred “ rate you have the option to also dine at the seaside grill for breakfast al a carte as well as the buffet. The wait for the dinner restaurants was always on average 45-60 mins, with the exception of 1 night at the steakhouse. Also, did Not like being hassled or pressured into attending presentation(s) with the dangling of free resort credits or free future night stay(s). We found it extremely rude to waste/demand hours of time in a sales pitch after hours of traveling upon entering the hotel during our vacation. We had a good time & would consider returning.
Stayed 5 nights in Nov 2024

8/10 Good

Renee Danielle

Stayed 8 nights in Oct 2024

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property with luxurious amenities I don’t know what more I could ask for everything was perfect my wife and I had such a great time and do hope to return in the future
Stayed 5 nights in Nov 2024

10/10 Excellent

michael david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Guinevere

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is absolutely beautiful, but the best part of this stay is definitely the very attentive and friendly staff. My boyfriend and I did not meet one unwelcoming or standoffish staff member. Our personal concierge, Billie, went above and beyond for us. Would definitely stay again!!
Stayed 6 nights in Nov 2024

10/10 Excellent

Trisha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

2/10 Terrible

Joshua

Liked: Staff & service, amenities, property conditions & facilities
Wonderful resort
Stayed 6 nights in Nov 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Kimberly

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is stunning. The staff in every area of the resort are all unbelievably helpful and kind, going above and beyond always. Food and drinks are delicious. Resort activities are entertaining and fun. Can't wait to go back and stay longer!

10/10 Excellent

Pawel, Amityville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the second we arrived, we felt like royalty. The staff is honestly next-level – so friendly, attentive, and always ready to help. Gabriel and Max were incredible with the activities they organized; we had the best time thanks to them! Everything about this place is just perfect. We've never experienced service like this before. If you want a getaway that’s all about being spoiled, this is the place to go!
Stayed 6 nights in Oct 2024

10/10 Excellent

Leslie, Whitestown

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We celebrated our honeymoon with a swim-out room in building 1 and could not have had a better experience. Alondra (our concierge) was exceptional. The room was very clean and views were stunning. The restaurants/meals were fabulous and cocktails were delicious. All staff are extremely kind and welcoming. The pools and service were exceptional. We highly recommend a snorkeling tour with Victor, Manuel, David & Rodrigo. We cannot wait to plan a return visit!
Stayed 7 nights in Oct 2024

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time in resort.The resort were very nice a specially beach. We stayed in building 7. The room was very cold and the temperature was not adjustable. This issue was for the entire building. The staff worked hard and very friendly. But we were disappointed by quality of the food in restaurants. Our loved Japanese restaurant brought disappointing; the fried sushi were served cold twice and chicken overcooked not eatable. The ginger sauce was our favorite sauce this time made absolutely plane and salted. The French restaurant made our favorite food like escargot and duck foie gras not enjoyable, and lamb ribs was not cooked properly the meat was very raw. And other things made a big deal for us that pianist in restaurants was very bad. He didn’t play enjoyable music, played to loud and the same music every day in French and Italian restaurants. The French restaurant had very bad lighting that we talked a few times. We used our phones light to read a menu. You can tell that is a minor problem but resort can easily work on that make everyone happy.
Stayed 7 nights in Oct 2024

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greenery was beautiful
Stayed 5 nights in Oct 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!!!
Stayed 7 nights in Oct 2024

10/10 Excellent

urszula iwona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Secrets staff is a truly 5 star service team !!
Stayed 5 nights in Oct 2024

10/10 Excellent

ALEXANDER

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good vacation
Stayed 11 nights in Oct 2024

10/10 Excellent

Maria Raquel, Auburn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the whole facility
Stayed 10 nights in Oct 2024

10/10 Excellent

Aminatou

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very clean, lots of daily activities, good was AMAZING, staff was extremely attentive to all our needs 24 hours a day! I will definitely be back soon!
Stayed 5 nights in Oct 2024